209 Business Analysis jobs in Taguig

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at

Job Description:
In this role you will be the primary point of contact and subject matter expert for export compliance systems operations, advise with compliance knowledge and technical expertise. You will be responsible for working with stakeholders to analyze business scenarios in various ERP systems via building reporting tools (queries) and data analyses, propose and validate solutions by performing UAT and production QA to meet business needs. The ideal candidate will also help drive process improvements by sharing the primary objective to increase efficiencies, accuracies and productivities.

Major Responsibility:
Export Compliance Program Management for Clients

• Collaborate with high profile clients and project leads on multiple large projects that span across multiple platforms or ERPs (SAP, IMFirst, Impulse, Shipwire, etc.) and multiple development teams
• Advise with compliance knowledge and technical expertise during the requirements gathering process

Major Responsibility:
Automation, Process Improvement and System Enhancement

• Partner cross-functionally to create and provide data and system requirements needed to develop metrics.
• Initiate in delivering business and systems process automation improvements and provide solutions with primary objective to increase efficiencies, accuracies and productivity.
• capture feature/function information at varying levels and document them in a requirements management tool (BRDs, JIRA, etc.)
• Create test cases and provide UAT results

Major Responsibility:
Performance Metrics, Reporting, and Analysis

• Develops key performance metrics and dashboards and presentations to help drive key business decision-making and provide data-driven improvement recommendations through data mining and analyses.
• Detailed monthly reports along with occasional ad hoc reporting will be required

Major Responsibility:
Supporting Systems Operations and Auditing

• Resolve issues and bug reports raised by users in a timely manner.
• Enhance scripts/applications based on additional new requirements.
• Produce technical design as required. Create and maintain documentations to provide a comprehensive understanding of scripts/applications.

Major Responsibility:
Export Operations Administration

• Manage meetings with internal stakeholders and external clients.
• Provide timely updates on different phases of the project.

JOB QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS:

• Education: Bachelor's degree.
• Experience: Previous analytical experience required. With at least 3 to 5 years functional experience as a Business Analyst/Reports Developer.
• Excellent interpersonal, verbal and written communication skills

• A complex level of knowledge of the MS office Suite, including:

• MS Excel – writing macros, developing formulas, using functions such as pivot and lookup tables

• MS Access – multi-table queries, report generation, macros, forms (preferred)

• General knowledge in MS Outlook, Word, Power Point.

• Experience with Query Languages (SQL, VBA Macro)

• Working knowledge with Magellan or other Business Intelligence software, creating queries and report generation is a plus
• Familiarity with ERP system such as SAP/GTS, or other Trade Compliance systems and tools is a plus.
• Ability to analyze and interpret statistical reports.
• Time management, prioritization, and organizational skills; ability to prioritize among demanding and sometimes conflicting requirements.
• Attention to detail and data integrity; with high level of diligence and professionalism
• Willing to work in night shift
• Hybrid work set-up
• This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

About FWD Life Philippines

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visit 

1 > Statistics > Life > 2022 > Based on Paid-Up Capital

2 > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

The functional systems senior specialist's primary objective is helping businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators, and partners. Collaborates with the technical resources on the development of technical solutions to business problems.

Key Responsibilities:

Conducts business system analysis and design, process flow modelling, and client process re-engineering; recommends solutions or workarounds to customers' business issues.

Quickly understands the business issues and data challenges of business requirements.

Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.

Communicates effectively with businesses to identify needs and evaluate alternative business solutions with project management.

Research current system functionality to understand the options available; provides recommendations for system changes as required.

Conducts tasks analysis to make sure the task has enough information to be understood and worked on.

Facilitates and/or completes the development of detailed business requirements and functional specifications.

Collaborates with other units for requirements clarifications, planning, controlling change and implementations.

Performs quality assurance testing and support for assigned products.  Leads testing effort.

Manages/maintains task lists for customers' requests; prioritizes, assigns and/or communicates status with customers.

Ensure that product development is timely delivered, and requirements are met according to the agreed expectations. shall conduct regular alignments with the Manager or supervisor on the overall delivery status of his/her area of responsibility.

Establish/Maintain a project repository to ensure the project information and documentation are available and secured.

Ensure that organization policies, procedures, and standards (such as SDLC, Security, Audit guidelines) are met in the delivery of the solutions.

Maintains good working relationships with counter-parts on the operation's staff and facilitates discussions to resolve problems.

Performs other duties as assigned.

Knowledge and Skills:

• B.S. in Information Technology, Business Administration, or related field with computer applications
• Any relevant certification is an advantage: (such as but not limited to)
• CBAP (Certified Business Analyst Professional)
• PSM (Professional Scrum Master)
• ITIL (IT Infrastructure Library)

Experience:

• Preferably with more than 3 years previous experience as Business or Systems Analyst.
• Preferably from an Insurance industry.
• Proficiency in MS Office Applications.
• Experience in automation tools is an advantage:
• Collaborations and tracking: Jira / Slack / Teams
• Testing: Selenium; Appium; Junit… etc.
• With experience in cloud solutions is an advantage
• Hands-on experience in Life insurance system development and implementation is an advantage.

Privacy Notice

Your privacy is a priority for FWD.  The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited ("Talocity") to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform.  The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process.  Shortlisted candidates will then be contacted by FWD for the face-to-face interview.

Overview:

The Business Management Function Head is responsible for overseeing consumer requirement integration planning, business risk identification, and cross-functional collaboration to drive business growth. This role ensures the alignment of business objectives with corporate strategy, strengthens governance and compliance, and supports the company's overall goals.

Functions and Responsibilities:

1. Consumer Requirement Management

• Plan, coordinate, and execute IT projects, including system upgrades, migrations, and implementations.
• Define project objectives, priority, timelines, deliverables, and manage project resources and risks.

2. IT system and tool support

• Responsible for the training and alignment of key support systems such as CRM, BSS/OSS (Business Support System/Operation Support System).
• Participate in the planning and landing of new business and new systems to ensure the advancement and applicability of the support system.
• Promote digital transformation, such as the application of AI, big data, and automation tools to enhance business support capabilities.

3. Workforce Planning & Hiring Management

• Develop and monitor workforce plans to align headcount with business priorities and budget.
• Partner with HR and Talent Acquisition to manage hiring, redeployment, and role repurposing.
• Track and report headcount utilization, hiring progress, and workforce OKRs to leadership.
• Ensure organizational structure and staffing are optimized to support business growth, capability needs, and succession planning.

4. Audit Oversight & Risk Management

• Oversee business and marketing audit activities, ensuring compliance with policies, accurate reporting, and effective risk controls.
• Supervise internal audit, legal, and finance risk control support to maintain adherence to company policies, regulatory requirements, and data security standards.
• Drive cross-department collaboration for issue resolution, while providing management with clear audit insights, reports, and recommendations.

5. Stakeholder & Cross-Functional Coordination

• Collaborate with key business units (e.g., Sales, Marketing, Network Operations, Finance, IT) to ensure seamless execution of business strategies.
• Represent the company at industry events, forums, and strategic discussions.

6. Leadership & Team Development

• Build and lead a high-performing business management team.
• Foster a culture of innovation, accountability, and continuous improvement.
• Drive talent development, mentorship, and succession planning initiatives.

Education:

• Bachelor's or Master's degree in Business Administration, Finance, Telecommunications, or a related field.

Experience:

• Minimum 10-15 years of experience in business management, operations, or strategy, with at least 5 years in a leadership role within the telecommunications industry.
• Experienced in tech business analysis, corporate and strategy planning, and business risk management are highly preferred

Candidate must be willing to report 100% onsite in our BGC office.

We regret to inform that only shortlisted candidates will be notified.

Key Responsibilities

Data Analysis & Visualization

• Design, develop, and maintain interactive dashboards, scorecards, and reports using Power BI.
• Clean, transform, and integrate data from multiple sources using Power Query.
• Write advanced DAX formulas to support complex calculations and KPIs.

Data Modeling & Optimization

• Build and maintain efficient data models tailored for reporting needs.
• Optimize performance of Power BI datasets and reports for scalability and speed.

Collaboration & Business Support

• Partner with stakeholders to gather requirements and define reporting objectives.
• Translate business questions into actionable analytical solutions.
• Provide training and support to business users on Power BI tools and best practices.

Automation & Efficiency

• Implement automated data refresh schedules in Power BI Service.
• Streamline reporting workflows to reduce manual effort and improve efficiency.

Data Quality & Governance

• Ensure accuracy, consistency, and security of business data.
• Adhere to data governance and compliance policies.

Qualifications and Skills

• Bachelor's degree in Computer Science, Information Systems, Business Analytics, Statistics, or a related field.
• 1–3 years of experience in business intelligence, data analysis, or reporting roles.
• Proven hands-on experience with Microsoft Power BI (Desktop and Service).
• Strong proficiency in Power Query (M) and DAX.
• Solid understanding of SQL for querying relational databases.
• Knowledge of data modeling best practices.
• Familiarity with Excel for advanced data analysis.
• Strong analytical and problem-solving abilities.
• Ability to translate data into clear, actionable insights.
• Excellent communication skills for presenting findings to non-technical audiences.

POSITION SUMMARY

The Application Support – Business Intelligence / SAP BW Analyst role provides support to the Global Business Intelligence team. It provide administration, functional, and development support for the company's SAP Business Warehouse (BW) system. The role also helps provide monitoring and admin support for the Global BI toolsets (Azure Data Factory, Power BI).

The role holder will work closely with the Application Support - SAP BI Reporting Analyst in issue resolution for any SAP BW work. They will also need to collaborate with the Functional, Security and Basis analysts for the SAP system to ensure all builds are fit for business use, whilst adhering to the Company's Development standards.

As the Global BI toolsets are further integrated into the company's ecosystem, the duties of this position will also expand. Training will be provided to ensure this Analyst role has the correct skillsets to provide the necessary support.

The position requires ability to work a flexible shift, which may include evenings and potentially some weekends, with an on-call requirement for escalated high priority issues.

PRINCIPAL RESPONSIBLITIES

This is a Level 2 support position that directly interacts with end users and company management. There are two main areas of responsibility.

SAP Business Warehouse (BW):

• Responsible for the day to day development and administration of the SAP BW Systems.
• Providing end user support on existing BW BEx reports, including end user training on reporting tool functionality and features, as well as data tracing ("Where does report A source this data?").
• Per coordination and approval from the Global BI team, they will be responsible for development and modification of existing BW landscape objects.
• Development and modification of existing SAP BEx Queries and Workbooks.
• Monitor the daily process chains and resolve any loading issues.
• Run any manual flat file data loads into the system as needed.
• Coordinate any landscape changes with the Application Support – SAP BI Reporting Analyst to ensure appropriate testing scenarios are established to mitigate any disruptions to reporting.
• Coordinate with the Basis team as needed for technical issues.
• Collaborate with the Application Support – SAP BI Reporting Analyst to help increase knowledge on monitoring the Business Objects system.
• Monitor the error logs and short dumps.
• Assist with any user GUI connectivity issues.
• Ability to research OSS for appropriate notes to correct system issues, as well as the ability to implement the OSS Notes.
• Maintain SAP BW process related documentation in accordance with our Change Management policies and processes.
• Establish a strong and effective working relationship between the Reporting, Functional, and Security based SAP teams as well as the Transition Management and Project teams.
• Coordinate with the Security analysts for any security based issues.
• Create and update documentation related to BW Objects (in English).

General BI Support and Admin:

• Assist the Global BI team by routing support tickets to the correct resources, ensure SLA for resolution are met.
• Assist the Data Engineering team by monitoring the Data Factory orchestrations, escalating to application support as needed.
• Assist the reporting/analytics teams in the assignment of Power BI Worksets.
• Contribute to our continuous improvement initiatives relating to the processes we use to resolve Incidents / Change requests.
• Assist in the assessment, determination and documentation of customer requirements for reporting/BW services provided by Global BI.
• Abide by all GIS Policies and Procedures pertaining to security of data, the network and its applications, proper account access and management, and general Standard Operating Procedures.
• Undertake any other duties reasonably requested to meet business needs.
• Assisting in defining technical requirements for on-going system maintenance and future functionality.
• Agrees requirements with Abbott SAP Functional team and the business to ensure the information supplied is understood and timelines have been confirmed.
• Giving recommendation on the best development approach without compromising the current functionality and anticipates on future needs.
• Creation and maintenance of technical documentation.

PROBLEM SOLVING, DECISION MAKING & ACCOUNTABILITY

• Self-motivated, team oriented approach, able to operate effectively in a busy environment.
• This position requires a high level of independent thinking and the ability to solve problems in a fast-paced environment.
• Works on diverse range of support issues requiring ability to independently identify, evaluate and resolve problems.
• Works independently / part of a team to produce solutions in support of customer service level agreements.
• Works proactively and uses own initiative to ensure business needs are met effectively.
• Ensures all solutions adhere to applicable change control requirements.
• Addresses immediate service needs of all end users regardless of Business Unit affiliation.

KEY SKILLS

• Good time management skills, with proven ability to prioritize and organize a demanding workload, adapting to fit the changing needs of the business.
• Self-driven and curiosity toward Business Intelligence/Analytic toolset trends.
• Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner.
• Self-motivated and team oriented approach, able to work well with direction and independently.
• Strong problem-solving skills, with the ability to combine technical knowledge and customer support skills to successfully and repeatedly instruct people on the steps to take to solve computer problems.
• Excellent interpersonal and communication skills (both written and verbal), able to relate with users, service providers, management and internal / external audit teams.
• Providing functional and technical support to SAP team members on matters related to the Business Warehouse.
• Ability to recognize the critical elements of problems, gather, evaluate information present recommendations and develop quality solutions.
• Able to communicate and collaborate with business users and the SAP team.
• Ability to communicate technical details and concepts in a non-technical manner.

EDUCATION/EXPERIENCE

Essential:

• A minimum of 6 years of SAP BW development.
• A minimum of 2 years of SAP BW admin functions.
• Extensive experience in BW data modeling (Extractors, InfoPackage, DTP, Transformations, Data Providers).
• Experience monitoring system loads (Process chains, system logs, short dumps, RFC Queues between systems, etc.).
• Understanding of ABAP development both on the BW ETL (Start/End/Expert Routines) as well as function modules to populate extractors (BW and ECC).
• Use of Open Hubs to provide data for Third-party systems.
• Working knowledge of SAP Business Content Extractors (SD, MM, FI, COPA).
• Working knowledge with the BEx Analyzer.
• Experience with PowerBI.
• Organizational skills to make sure the team are achieving high levels of service.
• Strong analytical skills.
• Excellent customer service skills and an ability to deal effectively with customers and colleagues at all levels.
• Able to learn new processes quickly, and an ability to keep knowledge and skills up to date.
• An understanding of the following technologies (or ability to come to speed with quickly): Windows Operating Systems (Server 2012, etc.); Microsoft Office software (Outlook, Word, Excel, PowerPoint, Visio); SharePoint; MS Teams.
• Experience of working in a team oriented service desk environment, with the ability to positively contribute to cross functional teams.
• Design the best technical approaches for the given functional designs.
• Translate functional specifications into technical specifications.
• Assist with SAP upgrades and support pack application and resolution.
• Proficient in estimating work and delivering to plan.
• Ability to troubleshoot production problems in a timely manner.
• Strong debugging skills.

Desirable:

• A broad understanding of SAP functionality (especially around FI and SD).
• BW Performance tuning (both at a data provider and overall system level).
• Azure Data Lake experience.
• Azure Data Factory experience.
• Power BI experience (Data Modeling, Report creation).
• Business Objects Administration experience (CMC functions).
• Business Objects Web Intelligence (WebI) report development.
• Understand the activation and configuration of SAP ECC Business Content extractors.
• Experience of improving efficiency and processes within a support environment.
• Project Management experience.
• A working knowledge of Service Now (ITSM).
• Experience working in an ITIL environment.
• Multi-lingual.

Job Type: Full-time

Pay: From Php130,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• SAP BW: 6 years (Required)
• Power BI: 3 years (Required)

Work Location: In person

Are you ready to make an impact? Join Infosys BPM as a
Business Intelligence Lead
in
BGC
and jumpstart career

Duties and Responsibilities:

• Plans and monitors the resource deployment (team size, span, shift utilization, skill sets, technology roll-out) and ongoing monitoring for specific process in order to ensure budget and pricing assumptions compliance
• Implements training needs for TSs, and monitors training implementation for the team in order to ensure competency development across domain, operations and behavioral
• Participates in internal and external governance model order to track and monitor contractual compliance, employee engagement, performance and relationship heath
• Implements the quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the specific process
• Signs off the scorecard for direct reportees, creates KRAs for team in order to align the team with the specific process objectives
• Implements career development and succession plan for the direct reportees, implements career development methodology for team in specific process in order to ensure sustainable employee engagement and motivation within the team

Qualifications:

• Knowledge of Frameworks / Methodologies Tools and applications
• Knowledge of growth planning strategy, solution design, development and client's engagement
• Knowledge of cost and pricing, billing procedures, financial analysis tools and techniques
• Contractual knowledge and knowledge of compliance and contractual risk management

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

"We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

We are seeking a BI Analyst to join our growing Casino Analytics team. The role reports into the Director of Casino Analytics and will focus on developing the Business Intelligence reporting infrastructure for the Casino business, partnering closely with analytics and senior commercial stakeholders and their teams.

Supporting commercial stakeholders with the data and reporting requirements for high level Casino strategy will be a top priority for this analyst, as well as developing a reporting framework which enables the commercial teams to self-serve.

Responsibilities

• Develop a strong understanding of Fanatics Betting and Gaming, as well as related products and operations, and build strong relationships with internal stakeholders in the Casino Business.
• Collaborate with the Casino Analytics team to define and build out the Casino Business Intelligence framework.
• Contribute to the development and iterative improvement of all Casino reporting in Tableau, following best practices to ensure it is the 'gold standard' for reporting across the wider Fanatics Betting and Gaming business.
• Do extensive data reconciliation to ensure that the Casino data is accurate and timely.
• Investigate the opportunity to integrate external data sources - e.g. qualitative customer research, market and industry data - into existing reporting.
• Experience and Skills
• Previous experience in Business Intelligence, data visualisation and reporting - preferably working with Tableau or other BI tools, e.g. PowerBI.
• Strong SQL proficiency.
• Demonstrated ability to partner closely with stakeholders, earning trust and prioritizing relationships.
• Customer focused; highly outcome-oriented and data-driven; experienced in working in high-growth environments.
• Logical and analytical approach to problem solving, with strong organizational and communication skills.
• Previous experience in the betting and gaming industry is a significant plus.

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Work from home

Experience:

• SQL: 2 years (Required)

Work Location: In person

Job Description Summary

"This role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team.

Would be involved in End-to-End lifecycle of the Dashboard / reports:

• Interfacing with relevant stakeholders and users on understanding of the data flow and usage between applications.

• Support gathering requirements and Consultation / Solution Design.

• Should be able to communicate effectively during the development phase.

• Conducts and leads UAT, Troubleshooting and Resolution.

• End-user Engagement: Communication and Education."

Job Description

• Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.

: Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management – analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement.

: Package information to drive forward actionable insights.

• Leverage data and information structure to ensure - single source of truth.

• Improve the data availability by acting as a Subject Matter Expert between cross functional teams.

• Ensure data accuracy, timeliness and validation prior to presentation.

• Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards.

• Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.

• Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents. Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables.

• Actively promote a culture of collaboration and teamwork across organizational boundaries. Willing to break down functional silos to drive measurable business results.

• Maintain confidentiality.

Additional Job Description

Focused on Cluster Alok's reporting request.

• 1-2 years of experience with data analysis and preparation, including experience with medium data sets.

• Strong business and collaboration skills, and responsiveness to service needs and operational demands.

• BPO experience and BPO metrics knowledge preferred.

• Bachelors' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.

• Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc is an advantage

• Advanced Excel covering Power pivots and Macros.

• Basic SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred.

• Ability to tell a story with data and drive data literacy.

• Competent communications skills (both verbal and written); ability to interface with senior leadership (working language, plus English).

• Ability to build good relationships and work cross-functionally.

• Creative/Innovative thinking, basic analytical and conceptual thinking skills.

• Problem solving skills and process improvement experience with sound decision making

• A sense of urgency and proactivity are essential. Used to working with minimal supervision and results oriented

• Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously

• As a global organization, please be aware this role may cover 24x7 through rotation of shifts

Job Summary:

As a Business Intelligence Insights Analyst, you will be responsible for analyzing business data to identify trends, patterns, and insights that drive strategic decision-making. You will work closely with various departments to understand their data needs and provide actionable insights that enhance performance and drive business outcomes. Your role involves using advanced data analysis techniques and tools to interpret complex data sets and communicate findings effectively.

Business Requirements Gathering

• Collaborate with stakeholders, including leaders and subject matter experts, to understand problem statements, business objectives, challenges, and data-related needs
• Translate business requirements into clear and actionable BI project specifications

Data Collection and Analysis

• Identify and gather relevant data from different sources, both internal and external, ensuring data quality and accuracy
• Analyze data to identify trends, patterns, and insights that can address business opportunities

Performance Monitoring

• Tracking key performance indicators (KPIs) and metrics to evaluate the effectiveness of business strategies and operations

Visual Presentation

• Develop a presentation with enhanced data storytelling to improve understanding of insights for better decision making
• Present findings such as business insights and recommendations to leaders and decision-makers

Problem-Solving

• Identifying issues and opportunities within the business through data analysis and recommending solutions

Collaboration

• Work closely with BI Reporting Analyst and MIS to define project objectives, scope, and success measures
• Working with various departments, such as operations, quality, training and operations, to understand their data needs and provide relevant insights

Innovation

• Staying updated with the latest BI tools and technologies to continually improve data analysis and reporting capabilities

External Qualifications:

• Bachelor's degree in Business, Data Science, Analytics, or a related field
• 2-3 years of Call Center experience
• Proficiency in data analysis tools and techniques, such as MS Excel, Google Sheets, SQL and/or other data visualization tools
• Intermediate to advance the management of presentation tools, such as MS Powerpoint and/or Google Slides
• Excellent communication and interpersonal skills to facilitate collaboration with technical and non-technical teams
• Great analytical, critical thinking and problem-solving abilities
• Strong adaptability and capacity to work in fast-paced environments
• In-depth understanding of organization data flow and its use in management decision-making
• Must be a self-motivator and self-starter
• Experience in developing data driven business solutions that drive business outcomes
• Knowledge in project management to manage and prioritize tasks effectively
• Knowledge in Banking Operations / Financial Technology / Customer Experience is a plus
• Must be willing to report onsite and night shift schedule