126 Bpo jobs in Pasay

Responsibilities:

• Remotely diagnosing, documenting, and resolving issues involving hardware or networking services
• Supporting the deployment and installation of new equipment
• Effectively facilitate program-specific and ePerformax training and orientations to successfully transfer knowledge, skills and behaviors to incoming trainees and employees.
• Identify training gaps necessary for the improvement of training modules, lessons or orientation materials.
• Help maintain training records such as, but not limited to, class attendance, class performance and class policy adherence.
• Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
• Coordinate with other departments for employee concerns such as, but not limited to, leave credits, pay slips, headsets and lockers.
• Successfully develop additional training materials that help improve teammate performance.
• Render phone time to keep product knowledge, skills and behaviors up to date.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements:

• 2-year undergraduate degree (communications arts and education majors preferred)
• Must have at least 1-2years' experience as a Product Trainer in the call center/BPO industry or in a similar environment
• Must have experience in VOIP/Telco operations including SIP (Session Initiation Protocol), QoS (Quality of Service) and call routing
• Must be proficient in Linux/Unix systems
• Knowledgeable in IT Infrastructure Management
• Must have a background in Application Support
• Excellent verbal and written communication skills
• Must be willing to work flexible schedules (including weekends and holidays)
• CCNA Certification is an advantage but not required

Responsibilities:

• Remotely diagnosing, documenting, and resolving issues involving hardware or networking services
• Supporting the deployment and installation of new equipment
• Effectively facilitate program-specific and ePerformax training and orientations to successfully transfer knowledge, skills and behaviors to incoming trainees and employees.
• Identify training gaps necessary for the improvement of training modules, lessons or orientation materials.
• Help maintain training records such as, but not limited to, class attendance, class performance and class policy adherence.
• Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
• Coordinate with other departments for employee concerns such as, but not limited to, leave credits, pay slips, headsets and lockers.
• Successfully develop additional training materials that help improve teammate performance.
• Render phone time to keep product knowledge, skills and behaviors up to date.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements:

• 2-year undergraduate degree (communications arts and education majors preferred)
• Must have at least 1-2years' experience as a Product Trainer in the call center/BPO industry or in a similar environment
• Must have experience in VOIP/Telco operations including SIP (Session Initiation Protocol), QoS (Quality of Service) and call routing
• Must be proficient in Linux/Unix systems
• Knowledgeable in IT Infrastructure Management
• Must have a background in Application Support
• Excellent verbal and written communication skills
• Must be willing to work flexible schedules (including weekends and holidays)
• CCNA Certification is an advantage but not required

Responsibilities:

• Facilitate the development of agent performance by conducting individual coaching sessions
• Evaluate interactions (phone, chat, and/or e-mail) every week for all team members to identify and prioritize agent strengths and developmental opportunities
• Communicate and teach product updates, behavior gaps, call drivers or system issues
• Actively participate in weekly/bi-weekly calibration sessions
• Review, validate and approve requests within their authorization limits and take escalated calls
• Build a strong working relationship with teammates and other departments

Requirements:

• 2-year undergraduate degree (communications arts and education majors preferred)
• At least 1-2 year of experience as a call center/BPO Team Manager supporting an Insurance account
• Excellent communication skills
• Experience in developing talents to its full potential
• Effective communication and interpersonal skills
• Proficient in creating reports and in using MS Office
• Must be willing to work flexible schedules (including weekends and holidays)

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Respond to customer questions, concerns, and complaints promptly and professionally.
• Help customers with order placement, returns, and exchanges.
• Forward complex issues to the relevant departments when needed.
• Provide product recommendations tailored to customers' needs and preferences.
• Maintain accurate records of customer interactions, transactions, and feedback.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Type: Full-time

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Free parking
• On-site parking
• Paid training
• Pay raise

Work Location: In person

URGENT HIRING Join Our Team

• Location: MOA, Pasay | (Hybrid)
• Interview/Processing Mode: Onsite | Zoom
• Set-up: Hybrid | M-F | Weekends off

WHAT'S IN IT FOR YOU?

• Competitive Salary Package: Earn PHP 24,000
• Fast Job Offers

QUALIFICATIONS:

• At least 2 years completed in college
• Must have 1 year BPO International Account Experience
• must be amenable to report onsite if needed
• Good communication skills

Perks and Benefits (Why You'll Love Working Here)

• Day 1 HMO Coverage: up to 2-3 dependents
• Annual Performance Incentives: based on 13th-month pay
• Employee Stock Options
• Meal Allowance:
• Great Location

Ready to join a supportive team, earn great pay, and enjoy amazing benefits? Start dates are right around the corner, so apply now and secure your spot

You can also send your resume in PDF to my email ). Please indicate in the subject line what position you are applying for. Thank you

Job Types: Full-time, Permanent

Pay: Php23, Php24,000.00 per month

Benefits:

• Employee stock ownership plan
• Health insurance
• Life insurance

Application Question(s):

• Are you willing to report onsite if needed?
• Active viber and phone number:
• Active email address:
• Kindly provide your full name (First name, Middle name, Last name)

Education:

• Bachelor's (Preferred)

Experience:

• BPO International Account: 1 year (Required)

Work Location: In person

*Customer Service Representatives

Qualifications:

-Must be a degree holder of any course (College Graduate)

-MUST have at least 1-year BPO international voice account experience

-Work onsite only in Mall of Asia

(With PHP 20,000 Signing Bonus)

HEALTHCARE (NCLEX )

Qualifications:

• At least 2 years solid Hospital or Medical Centers Bedside Exp (as Staff Nurse) and can Provide COE
• Active PRC license

• No pending NCLEX Application

• Night shift/Shifting schedules, Weekends off

(With PHP 30,000 Signing Bonu s)

Job Types: Full-time, Permanent

Pay: From Php23,000.00 per month

Benefits:

• Health insurance
• Paid training
• Promotion to permanent employee
• Work from home

Work Location: In person

Job Description:

Responsibilities:

• Assist members with questions, inquiries, issues, and status related to their healthcare and benefits coverage. 

• Manage a steady volume of incoming calls from customers while navigating multiple systems.

• Provide empathy and have the determination to deliver a comprehensive solution to these healthcare-related calls. 

Qualifications:

• No BPO experience needed.
• Attained at least high school graduate or completed Senior high school.
• Good communication skills (oral and written). Fluent in English.
• Can start ASAP.

We make our recruitment process convenient for you GET HIRED over the phone or walk in on our Conduent Career Hub site (G/F One E-com Bldg., MOA Complex, Pasay)

Develop process improvement and transformation strategy aligned to key clients' strategic priorities. Support in the company's strategic priorities for driving value . Build a strong QE team to strategize and execute process improvements. Build employee engagement /development programs in line with functional and business vertical plans. Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program

• Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
• Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
• Proficient with Minitab software
• Proficient with MS-VISIO for flowcharting/process mapping software
• Domain Knowledge across
  Banking and Capital Markets or Financial Vertical
• Knowledge of quality systems (ISO, COPC)
• Working knowledge of Transaction Monitoring (QA and QC)
• Operational planning and process management to effectively plan, prioritize and execute everyday QC operations
• Knowledge of quality assurance, process improvements, domain, etc
• Consulting mindset
• Strategic focus and strong business acumen
• Demonstrates a global mindset
• Demonstrates an intellectually agile and analytical approach and thought process
• Is a brand ambassador.
• Conformance to policies / compliances with auditing skills and eye for details
• Ability to coach and give feedback on an ongoing basis.
• Interviewing skills
• Strong written and verbal communication Skills.

Project management skills and ability to lead in a continually challenging environment

Overview:

The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. The job also focuses on aligning and coordinating with support members and leadership, and on assisting the CE Assistant Manager in training our support members to champion customer experience to everyone in the account through monitoring and coaching, as well as active participation in CE projects.

Description:

• Diligently and enthusiastically advocate the CELEBRATIONS (Customer Experience) Program to all stakeholders of the account, as well as to the rest of EXL and its potential clients.
• Help the CE AM and/or CE LAM run, oversee or coordinate the CELEBRATIONS program and its projects in the assigned account/s.
• Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
• Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
• Develop training materials, activities and assessments.
• Conduct learning sessions on customer experience for both agents and support (Ex. AMs).
• Develop materials and conduct Foundation Skills Training (FST) when needed.
• May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support.
• Help the CE AM and/or CE LAM gather, measure and analyze data to gauge the effectiveness of the CELEBRATIONS program and its parts/projects on a regular basis.
• Conduct agent interviews to gauge customer service orientation and communication skills trainability.
• Protects the confidentiality of client and adheres to company policies regarding confidentiality.
• Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Conduct special induction with new hires to make them aware of the company culture and the work they need to do.

Competencies Required:

• Excellent communication and organization skills
• Very good coaching and training skills
• Ability to communicate effectively to a variety of audiences
• Ability to provide and support a vision and direction
• Ability to implement projects with the highest degree of professionalism and ensure follow through and evaluation of their effectiveness
• Ability to work with minimum supervision and in a continually challenging environment
• Ability to analyze learning needs and assist in the development of customized modules and initiatives
• Accepting a high degree of responsibility and accountability for others as well as for self
• Deep understanding, appreciation and demonstration of world-class customer service
• Understanding of end-to-end processes and appreciation of customer experience's impact on critical parameters
• Knowledge of MS Office – Excel, PowerPoint, Word