What Jobs are available for Bpo in Pasay?

Responsibilities:

• Remotely diagnosing, documenting, and resolving issues involving hardware or networking services
• Supporting the deployment and installation of new equipment
• Effectively facilitate program-specific and ePerformax training and orientations to successfully transfer knowledge, skills and behaviors to incoming trainees and employees.
• Identify training gaps necessary for the improvement of training modules, lessons or orientation materials.
• Help maintain training records such as, but not limited to, class attendance, class performance and class policy adherence.
• Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
• Coordinate with other departments for employee concerns such as, but not limited to, leave credits, pay slips, headsets and lockers.
• Successfully develop additional training materials that help improve teammate performance.
• Render phone time to keep product knowledge, skills and behaviors up to date.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements:

• 2-year undergraduate degree (communications arts and education majors preferred)
• Must have at least 1-2years' experience as a Product Trainer in the call center/BPO industry or in a similar environment
• Must have experience in VOIP/Telco operations including SIP (Session Initiation Protocol), QoS (Quality of Service) and call routing
• Must be proficient in Linux/Unix systems
• Knowledgeable in IT Infrastructure Management
• Must have a background in Application Support
• Excellent verbal and written communication skills
• Must be willing to work flexible schedules (including weekends and holidays)
• CCNA Certification is an advantage but not required

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Responsibilities:

• Facilitate the development of the Workforce Specialists' performance by conducting individual coaching sessions.
• Facilitate daily/weekly performance check-ups, meetings, and reviewing schedule containers and WFS to support WFS in their daily tasks, ensure a timely response to requests and concerns and meet staffing targets and other the client requirements.
• Effectively manage site/LOB hours by updating, reviewing, validating and consolidating reports, communicating recommendations to the Operations/Workforce Manager, and collaborating with other departments to implement action plans and projects to meet client requirements.
• Execute real-time strategies including skilling, shrink utilization and partner with Operations to drive representative behaviors that impact handle time.
• Measure return on investment between shrink usage and daily performance.
• Uphold client policies to ensure that the client's business and its customers are protected.
• Effectively manage situations that require use of judgement to identify, communicate, and resolve issues that impact coverage, site/LOB goals, and client requirements.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements:

• Candidate must possess a bachelor's degree in business-related field or at least 2-3 years of working experience as a Workforce Supervisor in a call center/BPO industry.
• Deep subject matter knowledge and hands on experience with workforce planning, scheduling/forecasting, real time adherence, intraday reports, reporting outages, managing team scorecards, attendance, payroll and telephony.
• Ability to adjust staffing plans in real-time based on running performance against target
• Ability to work cross-organizationally at senior levels to champion/drive change and solutions.
• Demonstrate a well-defined customer-centric approach to workforce management in a dynamic environment.
• Experience with Verint: Real-time, Reporting, Scheduling (EIX experience is a plus)
• Strong organizational, presentation, interpersonal, and consultative skills.
• Proficient in MS Office specifically Excel (Pivots, Formulas & Erlang).
• Must be willing to work flexible schedules (including weekends and holidays).

Responsibilities:

• Remotely diagnosing, documenting, and resolving issues involving hardware or networking services
• Supporting the deployment and installation of new equipment
• Effectively facilitate program-specific and ePerformax training and orientations to successfully transfer knowledge, skills and behaviors to incoming trainees and employees.
• Identify training gaps necessary for the improvement of training modules, lessons or orientation materials.
• Help maintain training records such as, but not limited to, class attendance, class performance and class policy adherence.
• Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
• Coordinate with other departments for employee concerns such as, but not limited to, leave credits, pay slips, headsets and lockers.
• Successfully develop additional training materials that help improve teammate performance.
• Render phone time to keep product knowledge, skills and behaviors up to date.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements:

• 2-year undergraduate degree (communications arts and education majors preferred)
• Must have at least 1-2years' experience as a Product Trainer in the call center/BPO industry or in a similar environment
• Must have experience in VOIP/Telco operations including SIP (Session Initiation Protocol), QoS (Quality of Service) and call routing
• Must be proficient in Linux/Unix systems
• Knowledgeable in IT Infrastructure Management
• Must have a background in Application Support
• Excellent verbal and written communication skills
• Must be willing to work flexible schedules (including weekends and holidays)
• CCNA Certification is an advantage but not required

Qualifications:

• At least high school graduate
• Must have at least 6 months BPO international experience
• Amenable to work in MOA Complex, Pasay City
• Can start ASAP

Responsibilities:

• Remotely diagnosing, documenting, and resolving issues involving hardware or networking services
• Supporting the deployment and installation of new equipment
• Effectively facilitate program-specific and ePerformax training and orientations to successfully transfer knowledge, skills and behaviors to incoming trainees and employees.
• Identify training gaps necessary for the improvement of training modules, lessons or orientation materials.
• Help maintain training records such as, but not limited to, class attendance, class performance and class policy adherence.
• Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
• Coordinate with other departments for employee concerns such as, but not limited to, leave credits, pay slips, headsets and lockers.
• Successfully develop additional training materials that help improve teammate performance.
• Render phone time to keep product knowledge, skills and behaviors up to date.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements:

• 2-year undergraduate degree (communications arts and education majors preferred)
• Must have at least 1-2years' experience as a Product Trainer in the call center/BPO industry or in a similar environment
• Must have experience in VOIP/Telco operations including SIP (Session Initiation Protocol), QoS (Quality of Service) and call routing
• Must be proficient in Linux/Unix systems
• Knowledgeable in IT Infrastructure Management
• Must have a background in Application Support
• Excellent verbal and written communication skills
• Must be willing to work flexible schedules (including weekends and holidays)
• CCNA Certification is an advantage but not required

Responsibilities:

• Analyze performance by conducting individual coaching sessions on a bi-weekly basis or more frequently, as needed, using ePerformax's COACHing Model.
• Facilitate the career development of TLs by conducting individual career development discussions on an as needed basis.
• Ensure accuracy and timeliness of periodic and ad-hoc reports to support the measurement needs of the program.
• Maintain database of all reports and processes handled by the team to facilitate efficient tracking of the program's historical data.
• Manage shift schedules and rest days of the Data Analysts to ensure full coverage and support.
• Conduct training and/or refresher sessions for Data Analysts on how to create periodic and ad-hoc reports and to understand the contents and purpose of said reports to ensure that standard process is followed.
• Initiate and facilitate development and implementation of new reports in order to support program and department reporting needs.
• Create quarterly reports audit, tools usefulness, and service quality evaluation to be used in staffing and occupancy review, maximization of productivity, increasing the team's capability and efficiency in analyzing customers' reporting needs.
• Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
• Build a strong team by interviewing Data analyst candidates, facilitating FGDs, motivating team to prevent attrition, realigning roster (quarterly), and maintaining an effective working relationship with Data analysts and other departments.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements:

• At least 2-year college degree (communication arts and education majors preferred)
• 2 to 3 years of working experience as a supervisor in a call center/BPO industry specializing in Analytics and Quality
• Six Sigma experience or exposure is preferred
• Must be able to work autonomously with minimal instruction, guidance or supervision on standard performance analyses and projects
• Detail oriented, accurate, analytical, and a strategic thinker
• Strong verbal and written communication skills
• Proficient in creating reports and in using MS Office
• Must be willing to work flexible schedules (including weekends and holidays)

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Respond to customer questions, concerns, and complaints promptly and professionally.
• Help customers with order placement, returns, and exchanges.
• Forward complex issues to the relevant departments when needed.
• Provide product recommendations tailored to customers' needs and preferences.
• Maintain accurate records of customer interactions, transactions, and feedback.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Type: Full-time

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Free parking
• On-site parking
• Paid training
• Pay raise

Work Location: In person

URGENT HIRING Join Our Team

• Location: MOA, Pasay | (Hybrid)
• Interview/Processing Mode: Onsite | Zoom
• Set-up: Hybrid | M-F | Weekends off

WHAT'S IN IT FOR YOU?

• Competitive Salary Package: Earn PHP 24,000
• Fast Job Offers

QUALIFICATIONS:

• At least 2 years completed in college
• Must have 1 year BPO International Account Experience
• must be amenable to report onsite if needed
• Good communication skills

Perks and Benefits (Why You'll Love Working Here)

• Day 1 HMO Coverage: up to 2-3 dependents
• Annual Performance Incentives: based on 13th-month pay
• Employee Stock Options
• Meal Allowance:
• Great Location

Ready to join a supportive team, earn great pay, and enjoy amazing benefits? Start dates are right around the corner, so apply now and secure your spot

You can also send your resume in PDF to my email ). Please indicate in the subject line what position you are applying for. Thank you

Job Types: Full-time, Permanent

Pay: Php23, Php24,000.00 per month

Benefits:

• Employee stock ownership plan
• Health insurance
• Life insurance

Application Question(s):

• Are you willing to report onsite if needed?
• Active viber and phone number:
• Active email address:
• Kindly provide your full name (First name, Middle name, Last name)

Education:

• Bachelor's (Preferred)

Experience:

• BPO International Account: 1 year (Required)

Work Location: In person

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Respond to customer calls, emails, and chats for technical support.
• Diagnose and resolve hardware, software, and network issues.
• Inform customers about product features and limitations.
• Share knowledge to enhance team performance and customer experience.
• Adhere to company policies and industry standards.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Type: Full-time

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Free parking
• On-site parking
• Paid training
• Pay raise

Work Location: In person