Bpo Customer Service Representative
Pasig, National Capital Region
Lexie Staffing
Posted 10 days ago
Job Viewed
Job Description
The Customer Service Representative (CSR) or Call Center Agent is responsible for handling customer inquiries, resolving complaints, providing product and service information, and ensuring a high level of customer satisfaction through inbound or outbound calls, emails, or chat support.
br>Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide accurate information about products, services, and promotions.
Document customer interactions, transactions, comments, and complaints in the system.
Follow communication procedures, guidelines, and policies.
Meet performance metrics such as call handling time, quality assurance, and customer satisfaction.
Benefits:
20% Night Differential
HMO coverage for employee upon day 1 and HMO dependent upon certification
Life and Accident Insurance
br>Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide accurate information about products, services, and promotions.
Document customer interactions, transactions, comments, and complaints in the system.
Follow communication procedures, guidelines, and policies.
Meet performance metrics such as call handling time, quality assurance, and customer satisfaction.
Benefits:
20% Night Differential
HMO coverage for employee upon day 1 and HMO dependent upon certification
Life and Accident Insurance
This advertiser has chosen not to accept applicants from your region.
0
Customer Service - Inbound Bpo Healthcare
Mandaluyong, National Capital Region
Genfinity Philippines Inc.
Posted today
Job Viewed
Job Description
The **Customer Service Inbound Advocate **support the communication between our MedRisk Network Providers and the referring Workers Compensation Adjusters/Nurse Case Managers. Acting as liaison, an Inbound Advocate tracks patient progress from the Initial Evaluation to discharge by obtaining relevant case information from Providers, maintaining the integrity of the case file and related documents, and communicating professionally and effectively with the referring customer. Inbound Advocates help strengthen MedRisks referral process ensuring efficient workflow while increasing customer satisfaction.
**QUALIFICATIONS**
- Minimum of **1 year of call center experience** with both in-bound and out-bound calls (medium to high volume).
- Bachelor's Degree in any course
- Impeccable customer service skills
- Ability to multi task in a fast paced environment
- Detail oriented
- Excellent communication skills
- Knowledge of Microsoft Word and Excel
- Computer skills in Windows environment
- Time management and strong organizational skills
- Willing to work on a night shift schedule and on-site in Mandaluyong City
**PRIMARY DUTIES AND RESPONSIBILITIES**
- Triage incoming calls to provide excellent customer service to internal and external customers
- Manage multiple claims and monitor case status by confirming patient attendance with Network Providers, and addressing any concerns regarding compliance
- Properly update all case related data to MedRisks database
- Track and relay authorization to our providers as directed by the clients with confirmations to the Adjuster and Nurse Case Manager
- Work closely with the Outbound Customer Advocates and the Clinicians to manage utilization
- Be knowledgeable regarding the clients unique needs and respond appropriately
- Build approachable, professional relationships with providers and referring customers.
- Compliance with HIPAA and URAC guidelines
- Maintain TAA goal (Total Agent Availability) monthly.
- Consistently meet MedRisk Customer Support Service & Quality standards (call monitoring and COID monitoring)
**BENEFITS**
- Salary package up to P35,000/month
- HMO Coverage up to Php 250,000 maximum benefit limit
- Excellent work culture
- Huge opportunity for growth with a leading US provider of Managed Physical Medicine with a growing presence in the Philippines
**Job Types**: Full-time, Permanent
**Salary**: Php32,000.00 - Php35,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
**QUALIFICATIONS**
- Minimum of **1 year of call center experience** with both in-bound and out-bound calls (medium to high volume).
- Bachelor's Degree in any course
- Impeccable customer service skills
- Ability to multi task in a fast paced environment
- Detail oriented
- Excellent communication skills
- Knowledge of Microsoft Word and Excel
- Computer skills in Windows environment
- Time management and strong organizational skills
- Willing to work on a night shift schedule and on-site in Mandaluyong City
**PRIMARY DUTIES AND RESPONSIBILITIES**
- Triage incoming calls to provide excellent customer service to internal and external customers
- Manage multiple claims and monitor case status by confirming patient attendance with Network Providers, and addressing any concerns regarding compliance
- Properly update all case related data to MedRisks database
- Track and relay authorization to our providers as directed by the clients with confirmations to the Adjuster and Nurse Case Manager
- Work closely with the Outbound Customer Advocates and the Clinicians to manage utilization
- Be knowledgeable regarding the clients unique needs and respond appropriately
- Build approachable, professional relationships with providers and referring customers.
- Compliance with HIPAA and URAC guidelines
- Maintain TAA goal (Total Agent Availability) monthly.
- Consistently meet MedRisk Customer Support Service & Quality standards (call monitoring and COID monitoring)
**BENEFITS**
- Salary package up to P35,000/month
- HMO Coverage up to Php 250,000 maximum benefit limit
- Excellent work culture
- Huge opportunity for growth with a leading US provider of Managed Physical Medicine with a growing presence in the Philippines
**Job Types**: Full-time, Permanent
**Salary**: Php32,000.00 - Php35,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative- BPO Experience Required
Pasay City, National Capital Region
Eteam
Posted 3 days ago
Job Viewed
Job Description
Qualifications:
• Must be at least a High School Graduate br>• ith a minimum of 1 year BPO experience handling international voice accounts < r>• M st possess a valid or expired driver’s license (Professional or Non-Professional)
• W lling to work onsite (MOA) < r>• A enable to graveyard shift schedules < r>• C n start immediately < r>
What’s in store for you: < r>• Com etitive basic pay < r>• C mplexity Allowance < r>• S andard Allowance < r>• O her allowances
• Must be at least a High School Graduate br>• ith a minimum of 1 year BPO experience handling international voice accounts < r>• M st possess a valid or expired driver’s license (Professional or Non-Professional)
• W lling to work onsite (MOA) < r>• A enable to graveyard shift schedules < r>• C n start immediately < r>
What’s in store for you: < r>• Com etitive basic pay < r>• C mplexity Allowance < r>• S andard Allowance < r>• O her allowances
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - NO BPO EXP
Pasay City, National Capital Region
Orbit Teleservices PH
Posted 5 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Agent - No BPO Experience
Pasig, National Capital Region
Caldwell Communications
Posted 7 days ago
Job Viewed
Job Description
For regular employees, we offer an industry-leading benefits package that includes:
• Competitive Salary br>• 13th Month Pay < r>• HMO with 3 free Beneficiaries on Day One < r>20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>Job Responsibilities:
• Answers phone calls and provides important information/ assistance to clients < r>• Checks mail, fax, and internet mail to provide customer assistance < r>• Communicates with customers on the phone or using written correspondence to take care of concerns < r>• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked. < r>What are we looking for?
• Open to candidates who completed college no experience required < r>• Open to High School and Senior High School Graduates with BPO experience < r>• Excellent to above-average English communication skills < r>• BPO experience is a plus but not necessary < r>• Can do onsite work < r>• Within 25km to 35 km < r>BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!
• Competitive Salary br>• 13th Month Pay < r>• HMO with 3 free Beneficiaries on Day One < r>20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>Job Responsibilities:
• Answers phone calls and provides important information/ assistance to clients < r>• Checks mail, fax, and internet mail to provide customer assistance < r>• Communicates with customers on the phone or using written correspondence to take care of concerns < r>• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked. < r>What are we looking for?
• Open to candidates who completed college no experience required < r>• Open to High School and Senior High School Graduates with BPO experience < r>• Excellent to above-average English communication skills < r>• BPO experience is a plus but not necessary < r>• Can do onsite work < r>• Within 25km to 35 km < r>BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative - BPO Experienced - Makati
Makati, National Capital Region
UnitedHealth Group
Posted 2 days ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together**
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative no Bpo Experience
Manila, Metropolitan Manila
Sapient Global Services
Posted today
Job Viewed
Job Description
We have a number of vacancies that need to be filled ASAP. Lines of Business are listed below:
1. Airline Reservations
2. Voice Captioning
3. Transcription Services
4. Telco
5. Financial
6. Gaming
7. Sales
8. Electronics
9. Healthcare
10. Collections
11. Dayshift account
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company car
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
1. Airline Reservations
2. Voice Captioning
3. Transcription Services
4. Telco
5. Financial
6. Gaming
7. Sales
8. Electronics
9. Healthcare
10. Collections
11. Dayshift account
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company car
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Bpo Jobs in Manila !
6
Customer Service Representative no Bpo Experience
Manila, Metropolitan Manila
Sapient Global Services
Posted today
Job Viewed
Job Description
We have a number of vacancies that need to be filled ASAP. Lines of Business are listed below:
1. Airline Reservations
2. Voice Captioning
3. Transcription Services
4. Telco
5. Financial
6. Gaming
7. Sales
8. Electronics
9. Healthcare
10. Collections
11. Dayshift account
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company car
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
1. Airline Reservations
2. Voice Captioning
3. Transcription Services
4. Telco
5. Financial
6. Gaming
7. Sales
8. Electronics
9. Healthcare
10. Collections
11. Dayshift account
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company car
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Csr - Customer Service (Healthcare-non-bpo)
Makati, National Capital Region
Hunter's Hub Inc.
Posted today
Job Viewed
Job Description
**Qualifications**:
- **Bachelor’s Degree Graduate**
- Computer Literate (MS Office)
- Flexible
- With pleasing personality
- Good communication skills
- **Fresh graduates are welcome to apply.**
- **Amenable to Work on Site in Makati City**
**DETAILED FUNCTIONS AND RESPONSIBILITIES ARE AS FOLLOWS**:
- Promptly attends to calls made thru our Hotline by our Medical Providers and Client and/or members.
- Give accurate information to inquiries made
- Accurately approves hospitalization, OPD, Consultations, laboratory, diagnostics and surgical procedures as recommended by our Provider Specialist.
- Acknowledges request for confinements from our Hospital Providers and approve or disapprove accordingly
- Monitors approved confinements until member is discharged.
- Facilitate discharge from hospitals of our clients/members and correctly computes for approved charges
- In the absence of a Liaison Officer, issues accurate and correctly filled up LOA to Hospitals on behalf of EastWest Healthcare
- Coordinates with Providers on other matters related to confinements.
- Appropriately skilled to extract the correct medical information of approved or disapproved medical availments and accurately records them
- Accurately records all Hotline Transactions
- Perform other related clerical activities
- Perform other related tasks on the instructions of the VP-Medical Director and the AVP-Medical Management
- Acts as support to the Liaison Officers assigned to Provider Hospitals
**Job Types**: Full-time, Permanent, Fixed term, Fresh graduate
**Salary**: Up to Php15,400.00 per month
Application Question(s):
- If you’re a fresh graduate, when was your graduation date? (Month & Year)
- Where are you currently residing?
- Are you amenable to work on site in Makati City?
- Are you open for Full time project-based employment? (Our client is Open for Absorption or contract renewal; They offer good benefits)
**Education**:
- Bachelor's (preferred)
- **Bachelor’s Degree Graduate**
- Computer Literate (MS Office)
- Flexible
- With pleasing personality
- Good communication skills
- **Fresh graduates are welcome to apply.**
- **Amenable to Work on Site in Makati City**
**DETAILED FUNCTIONS AND RESPONSIBILITIES ARE AS FOLLOWS**:
- Promptly attends to calls made thru our Hotline by our Medical Providers and Client and/or members.
- Give accurate information to inquiries made
- Accurately approves hospitalization, OPD, Consultations, laboratory, diagnostics and surgical procedures as recommended by our Provider Specialist.
- Acknowledges request for confinements from our Hospital Providers and approve or disapprove accordingly
- Monitors approved confinements until member is discharged.
- Facilitate discharge from hospitals of our clients/members and correctly computes for approved charges
- In the absence of a Liaison Officer, issues accurate and correctly filled up LOA to Hospitals on behalf of EastWest Healthcare
- Coordinates with Providers on other matters related to confinements.
- Appropriately skilled to extract the correct medical information of approved or disapproved medical availments and accurately records them
- Accurately records all Hotline Transactions
- Perform other related clerical activities
- Perform other related tasks on the instructions of the VP-Medical Director and the AVP-Medical Management
- Acts as support to the Liaison Officers assigned to Provider Hospitals
**Job Types**: Full-time, Permanent, Fixed term, Fresh graduate
**Salary**: Up to Php15,400.00 per month
Application Question(s):
- If you’re a fresh graduate, when was your graduation date? (Month & Year)
- Where are you currently residing?
- Are you amenable to work on site in Makati City?
- Are you open for Full time project-based employment? (Our client is Open for Absorption or contract renewal; They offer good benefits)
**Education**:
- Bachelor's (preferred)
This advertiser has chosen not to accept applicants from your region.
8
BPO
Makati, National Capital Region
Miranda HR
Posted 11 days ago
Job Viewed
Job Description
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services. br>Resolve customer complaints and issues efficiently.
Maintain detailed records of interactions.
Meet performance metrics in quality and productivity.
Collaborate with team members to enhance customer satisfaction.
Provide accurate information about products and services. br>Resolve customer complaints and issues efficiently.
Maintain detailed records of interactions.
Meet performance metrics in quality and productivity.
Collaborate with team members to enhance customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
9