157 Bpo jobs in Manila

Customer Service Representative - BPO Experienced - Makati

Makati, National Capital Region UnitedHealth Group

Posted 26 days ago

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Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together**
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
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Customer Service Telco Account - Dayshift - no Bpo

Makati, National Capital Region Metacom North

Posted today

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Job Description

**Job Qualifications**:

- Must high school graduate
- Without BPO experience
- Must have strong verbal and written English communication skills
- Can do onsite work in Makati

**Responsibilities**:

- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies

**Metacom BPO to Its Employees**:
Our goal is to outperform in all of our locations. **Metacom** understands that their employees is the most important asset for rendering effective quality services around the globe. That’s why **Metacom** give its best efforts to attract and develop the best and the brightest professionals for the job. Metacom offers:

- Above industry standards compensation package
- Medical and Life insurance benefits
- Training for Personal and Professional development
- Paid Vacation and Sick Leave
- Office spaces with comfortable sleeping quarters
- Performance Incentives to improve effectivity
- Company Sponsored Team events to promote Team Efficiency
- Other Work-Life Balance Programs

**Salary**: Php18,000.00 - Php23,000.00 per month

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

**Education**:

- Junior High School (preferred)

**Language**:

- English (preferred)
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Customer Service Representative with or Without Bpo

Makati, National Capital Region Orbit Teleservices

Posted today

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Job Description

Are You Looking For A Job? Here’s What Orbit Can Offer You.
- 2k Non-Taxable Allowance
- 20% Night Differential
- 13th Month Pay
- Monthly Incentives
- Bonuses for Sales
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BPO SME Voice

Taguig, National Capital Region Cognizant

Posted 13 days ago

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Job Description

**Job summary**
The BPO SME Voice role requires a seasoned professional with 5 to 7 years of experience in the BPO industry. The candidate will leverage their expertise in voice processes to enhance customer interactions and drive operational excellence. Proficiency in MS Office is essential along with strong English language skills. The position offers a hybrid work model with rotational shifts.
**Responsibilities**
+ Manage and optimize voice process operations to ensure high-quality customer service and satisfaction.
+ Collaborate with cross-functional teams to identify areas for process improvement and implement effective solutions.
+ Utilize MS Office tools to analyze data generate reports and support decision-making processes.
+ Monitor and evaluate team performance providing constructive feedback and guidance to achieve targets.
+ Develop and maintain comprehensive documentation of processes and procedures to ensure consistency and compliance.
+ Facilitate training sessions to enhance team skills and knowledge in voice processes and customer interaction.
+ Address customer inquiries and resolve issues promptly to maintain positive relationships and trust.
+ Implement strategies to enhance customer experience and streamline communication channels.
+ Coordinate with stakeholders to align voice process objectives with overall business goals.
+ Ensure adherence to company policies and industry regulations in all voice process activities.
+ Conduct regular audits to assess process efficiency and identify opportunities for improvement.
+ Drive innovation by exploring new technologies and methodologies to enhance voice process capabilities.
+ Support the development of best practices and standards for voice process operations. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint to support operational tasks.
+ Exhibit strong communication skills in English both written and spoken to effectively interact with customers and teams.
+ Possess a deep understanding of voice process dynamics and customer service principles.
+ Showcase problem-solving abilities to address challenges and optimize process performance.
+ Display adaptability to work in rotational shifts and a hybrid work model.
+ Bring experience in managing and improving BPO voice processes to drive business success.
+ Highlight attention to detail and organizational skills to maintain process accuracy and efficiency.
**Certifications Required**
Certification in MS Office applications is recommended.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Call Center Agent - Pioneer Account - no Bpo

Makati, National Capital Region Metacom Business Process Outsourcing Solutions

Posted today

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Job Description

Job Responsibilities:

- Provides purposeful information, coaching, and support to lower-level personnel.
- Provides support, instruction, and troubleshooting help to lower-level personnel.
- Schedules efforts to make certain precise telephone coverage; examines priority of telephone calls and adjusts escalated telephone calls to reassure remedy to challenges.
- Prepares standardized studies to observe workload, response time, and caliber of input.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php16,000.00 - Php25,000.00 per month

**Benefits**:

- On-site parking
- Paid training
- Pay raise

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Makati: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (preferred)

**Experience**:

- Call Center Representative: 1 year (preferred)

**Language**:

- English (preferred)
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Call Center Agents - no Bpo Experience Required

Makati, National Capital Region Metacom BPO Alabang

Posted today

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Job Description

**Metacom is urgently hiring for Call Center Agent for Hybrid Work Setup.**

**Job Qualifications**:

- Must have at least 3 months of BPO experience
- At least High School / Senior High School graduate
- Willing to work at home and onsite ( Hybrid )
- Good to excellent English communication skills
- With a stable internet connection at home

**Job Requirements**:

- Provides purposeful information, coaching, and support to lower-level personnel.
- Provides support, instruction, and troubleshooting help to lower-level personnel.
- Schedules efforts to make certain precise telephone coverage; examines priority of telephone calls and adjusts escalated telephone calls to reassure remedy to challenges.
- Prepares standardized studies to observe workload, response time, and caliber of input.

**Think you’re not qualified for the position we are looking for? We are also in need of employees for our other vacancies below**:
1. Customer Service Representatives for High School Grads without BPO experience

3. Hotel/Airline Reservations Specialists for vocational course graduates with or without call center experience

4. Nursing graduates for our local healthcare accounts

5. Financial
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BPO - Call Center Patient Advocate (Onsite Setup)

Parañaque, National Capital Region Unity Communications

Posted 2 days ago

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Job Description

Navigating the best way to pay off a medical bill often takes a toll on patients on top of their existing health complications. As Patient Advocate, you are responsible for handling billing inquiries, resolving billing discrepancies, and easing the burden of collection for healthcare providers and their patients.

A fast-paced job like this demands focus, effective time management, and genuine empathy for patients. This role is a good starting point for careers in healthcare and accounting, helping you develop the skills and knowledge needed to provide efficient and compliant services to healthcare providers and patients.

See if this job is right for you. ️

How You Spend Your Eight Hours
  • Handle a high volume of phone calls and maintain patient database

  • Maintain daily work queues and documentation

  • Provide technical assistance with agency issues, services, and programs

  • Maintain and create files for recordkeeping systems

  • Sort, label, electronically file, and retrieve documents or other materials, including those from the HPE overnight process

  • Collect and review patient information to determine patient eligibility

  • Complete Medicaid applications online using the FSSA Benefits Portal

  • Prepare and review documents for accuracy and completeness

  • Communicate clearly, promptly, and positively with patients, coworkers, and clients

  • Maintain confidentiality at all times (i.e. PHI, HIPAA, and HITEC)

  • Exemplify the mission, vision, and core values of the client in all personal and professional settings and be a role model to all associates

  • Collaborate with supervisor to identify personal learning needs and set goals using available resources

  • Maintain working knowledge of departmental and hospital policies and procedures by participating and reading updates and other communication provided

  • Collaborate with team members to support their efforts through teamwork and the acceptance of additional assignments

What You Must Possess
  • High school diploma or equivalent educational levels

  • Computer proficiency (required)

  • Ability to quickly grasp and navigate through multiple systems and EMRs effectively

  • At least one year of combined experience working and training as a Patient Advocate or other related jobs

  • Working knowledge of HIPAA, FDCPA, and Red Flags regulations

  • Considerable knowledge of Medicaid programs

  • Considerable knowledge of the Federal Marketplace

  • General knowledge of all agency and community programs and services that could affect clients and applicants

  • Ability to multitask (speaking on the phone, searching databases, and typing) effectively

  • Excellent verbal and written communication skills

  • Ability to work well in a fast-paced, changing environment

  • Good mathematical reasoning and computational skills

  • Ability to read, analyze, and interpret rules, regulations, and procedures

  • Ability to communicate with clients, applicants, the public at large, and public officials to obtain data, explain, and interpret rules, regulations, and procedures

  • Ability to work independently and with others on a team to complete a task

  • Ability to perform job functions within structured time frames

  • Ability to perform repetitive tasks with a high level of accuracy

  • Excellent critical thinking, problem-solving, and interpersonal skills

  • Professional attitude and ability to maintain composure in urgent or confrontational situations

  • Excellent organization and time management skills

  • Team player attitude

  • Ability to develop and retain professional relationships with on-site hospital staff

  • Experience using Epic Software (a plus)

What You Shall Receive
  • HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. 

  • VL/SL credits upon regularization

  • Friendly and supportive work culture

  • 13th-month pay and other Philippine-government-mandated benefits

  • Non-taxable allowances

  • Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider
  • Full-time position

  • Monday to Friday, night shift

  • On-site work setup

Why Join Our Company

You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.


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~call Center Agent no Bpo Exp Required Online

Valenzuela, National Capital Region Orbit Teleservices Philippines

Posted today

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Job Description

Conversing pertinent related information to internal and external users and sharing learning with colleagues
- Allow excellent help and walk through for US Customers.
- Provide useful important information and case settlement with respect to plan coverage and accounts
- Adhere to recommended conditions by consumer in working with users.
- Answer participant questions, as well as check participants to get hold of full knowledge of what important info are being asked.

**Qualifications**:

- At least Highschool Graduate
- For 18 years old and above
- Average to Excellent English Communications skills
- Must be willing to work ASAP
- BPO experience is a plus but not necessary

**Here’s What Orbit Teleservices Can Offer You.**
- Paid Training
- 2k Non-Taxable Allowance
- 20% Night Differential
- 13th Month Pay
- Monthly Incentives
- Bonuses for Sales
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with or Without Bpo Experience - Call Center Agent

Mandaluyong, National Capital Region Orbit Teleservices

Posted today

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Job Description

Are You Looking For A Job? Here’s What Orbit Can Offer You.
- 2k Non-Taxable Allowance
- 20% Night Differential
- 13th Month Pay
- Monthly Incentives
- Bonuses for Sales
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Call Center Agent no Bpo Experience in Makati

Makati, National Capital Region Sapient North

Posted today

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Job Description

**Responsibilities**:

- Answers phone calls and provides important information/ assistance to clients
- Checks mail, fax and internet mail to provide customer assistance
- Communicates with customer on the phone or using written correspondence to take care of concerns
- Answer participant questions,, as well as talk to participants to achieve full understanding of what critical information are being asked.

**What are we looking for?**
- Open to High School/Senior High School/College Graduates
- Excellent to above average English communication skills
- BPO experience is a plus but not necessary
- Can do onsite work in Quezon City, Mandaluyong, Alabang, Makati and Taguig.

Pay: Php15,000.00 - Php20,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

**Education**:

- Junior High School (preferred)

**Language**:

- English (preferred)
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