BPO Customer Service
Posted today
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Job Description
COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.
Position: BPO Customer Service
Company Industry: BPO
Work Location: BGC Taguig
Work Schedule: Shifting schedule
Salary: Php 20, ,000
Work Set Up: On-site
BENEFITS :
Government Mandated Benefits
Insurance
13th Month Pay
SL and VL
Direct employment
JOB REQUIREMENTS:
College graduate with or without BPO experience
College undergraduate with no back subject and minimum of 6 months BPO experience
Excellent Communication Skill
Willing to work onsite in BGC, Taguig City
JOB RESPONSIBILITIES:
Provide support and assistance to clients/customers
Deliver quality customer experience via voice support
Document and escalate issues when necessary
Collaborate with team members to achieve performance goals
RECRUITMENT PROCESS: (ONLINE)
HR Interview
Hiring Manager Interview
Job Offer
Job Type: Full-time
Pay: Php26, Php30,000.00 per month
Benefits:
- On-site parking
- Paid training
Work Location: On the road
BPO Customer Service Representative
Posted 1 day ago
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Job Description
The Opportunity
iOPEX Technologies Philippines Inc. is seeking enthusiastic individuals to join our team as Non-Voice Customer Service Representatives. This is an exciting opportunity to be part of a growing company that provides exceptional customer support across various industries.
Key Responsibilities
- Provide prompt and courteous customer service through email, chat, and other non-voice channels
- Respond to customer inquiries, concerns, and requests in a timely and professional manner
- Troubleshoot and resolve customer issues effectively, while adhering to company policies and procedures
- Maintain accurate records and documentation of customer interactions
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Continuously improve customer service skills and stay up to date with product knowledge
What We're Looking For
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Adaptability and the ability to work in a fast-paced environment
- Attention to detail and a commitment to providing exceptional customer service
- No prior experience required, as full training will be provided
What We Offer
- Competitive salary and incentive-based bonuses
- Comprehensive health and wellness benefits
- Opportunities for career growth and development
- Supportive and collaborative work environment
- Work-life balance initiatives, such as flexible scheduling and remote work options
About Us
iOPEX Technologies Philippines Inc. is a leading provider of innovative business process outsourcing solutions. With a strong focus on customer satisfaction, we have established a reputation for delivering high-quality services to a diverse range of clients. Join our team and be a part of our continued growth and success.
Apply now and take the first step towards an exciting career with iOPEX Technologies Philippines Inc.
Interested? Here are ways to reach us:
- Please make sure to complete this application form:
- Send a message to JAMIE)
our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig
Customer Service-BPO Coordinator
Posted today
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Job Description
We are seeking for a proactive and results-driven BPO Coordinator to oversee and manage our partnership with outsourced Customer Service Business Process Outsourcing (BPO) providers.
In this role, you will be responsible for ensuring that our BPO partners deliver high-quality, efficient, and cost-effective customer service in alignment with company goals and service level agreements (SLAs). You will act as the bridge between internal stakeholders and external vendors, driving performance improvements and maintaining strong vendor relationships.
Key Responsibilities:
- Support communication between the company and Customer Service BPO providers.
- Track and report performance metrics, like customer satisfaction and SLA compliance.
- Assist in managing vendor contracts and addressing simple issues.
- Help resolve minor operational problems and escalate bigger issues to senior staff.
- Work with vendors on basic process improvements to enhance efficiency.
- Participate in meetings and prepare simple reports for management.
- Ensure vendors follow company policies and basic data security standards.
- Assist with onboarding and training for vendor teams.
Requirements:
- Bachelor's degree.
- Basic knowledge of customer service or BPO operations.
- Good English communication skills (written and verbal).
- Familiarity with Microsoft Office (Excel, Word) for basic tasks.
- Ability to work in a team and handle multiple tasks.
Nice-to-Have:
- Experience in customer service or administrative roles.
- Understanding of performance metrics or vendor coordination.
VISAYAN BPO customer service
Posted 1 day ago
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Job Description
WE ARE HIRING: Customer Service Representative (CSR) – Bisaya Account
Site-based | Open to Cebuano/Bisaya Speakers
Do you have at least 1 year of BPO experience in customer service? Are you confident in handling calls and communicating in Bisaya/Cebuano fluently? This might be the perfect fit for you
Qualifications:
- Excellent communication skills in Bisaya/Cebuano, English, and Tagalog
- At least Senior High School graduate / ALS / Vocational / College level
- Willing to work on-site (BGC - TAGUIG)
- Can work on shifting schedules, weekends, and holidays
- Must be amenable to start ASAP
Job Responsibilities:
- Handle incoming calls, chats, or emails from customers
- Assist clients by providing accurate and timely solutions
- Communicate in Bisaya or Cebuano when needed to better assist customers
- Follow processes and company policies while reaching daily performance metrics
What We Offer:
- Competitive salary package
- 13th-month pay
- HMO benefits
- Paid leave credits (SL/VL)
- Training provided and career growth opportunities
- Fun and inclusive work environment
About Us
iOPEX Technologies Philippines Inc. is a leading provider of innovative business process outsourcing solutions. With a strong focus on customer satisfaction, we have established a reputation for delivering high-quality services to a diverse range of clients. Join our team and be a part of our continued growth and success.
Apply now and take the first step towards an exciting career with iOPEX Technologies Philippines Inc.
Interested? Here are ways to reach us:
- you can send your resume to JAMIEC.VERGARA@ iopex . com
- Send a message to JAMIE)
our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig
BPO Call Center
Posted today
Job Viewed
Job Description
LOCATION: Bridgetowne, QC (Near IPI Pasig)
POSITION: Bilingual Analyst – SPANISH Language
WORK SET-UP: Pure Onsite
SCHEDULE: Night Shift / Shifting Schedule 24/7
START DATE: Urgent / ASAP
(JOB DESCRIPTION)
- Communicate with customers in a professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.
(COMPENSATION & BENEFITS)
- Get as much as PHP 100,000 Salary Package
- 10% Night Differential
- Career Growth
- Paid Training
- Life Insurance
- Free HMO Coverage from Day 1 including your dependents
- Annual Appraisal
- Structured career path
(REQUIREMENTS/QUALIFICATIONS)
- At least HS Graduate with 2years of SPANISH Language Work Experience
- Above Average English Communication Skills
- Amenable to work ONSITE and with Shifting schedules
- Can start ASAP
Job Types: Full-time, Permanent
Pay: Up to Php100,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Pasig: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Please provide your active email and viber.
- What is your highest educational attainment?
- For how long is your BPO Voice experience?
- What account or LOB are you handling right now in the BPO?
- Are you amenable to work ONSITE?
- Are you currently employed or unemployed?
- Can you start ASAP?
- For how long is your BPO Spanish Bilingual experience?
- For how long is your BPO Financial Account experience?
- For how long is your BPO Collection Account experience?
- Could you please confirm your nationality?
Work Location: In person
Local/ VISAYAN BPO customer service
Posted 1 day ago
Job Viewed
Job Description
WE ARE HIRING: Customer Service Representative (CSR) – Bisaya Account
Site-based | Open to Cebuano/Bisaya Speakers
Do you have at least 1 year of BPO experience in customer service? Are you confident in handling calls and communicating in Bisaya/Cebuano fluently? This might be the perfect fit for you
Qualifications:
- Excellent communication skills in Bisaya/Cebuano, English, and Tagalog
- At least Senior High School graduate / ALS / Vocational / College level
- Willing to work on-site (BGC - TAGUIG)
- Can work on shifting schedules, weekends, and holidays
- Must be amenable to start ASAP
Job Responsibilities:
- Handle incoming calls, chats, or emails from customers
- Assist clients by providing accurate and timely solutions
- Communicate in Bisaya or Cebuano when needed to better assist customers
- Follow processes and company policies while reaching daily performance metrics
What We Offer:
- Competitive salary package
- 13th-month pay
- HMO benefits
- Paid leave credits (SL/VL)
- Training provided and career growth opportunities
- Fun and inclusive work environment
About Us
iOPEX Technologies Philippines Inc. is a leading provider of innovative business process outsourcing solutions. With a strong focus on customer satisfaction, we have established a reputation for delivering high-quality services to a diverse range of clients. Join our team and be a part of our continued growth and success.
Apply now and take the first step towards an exciting career with iOPEX Technologies Philippines Inc.
Interested? Here are ways to reach us:
- Send a message to 09* JAMIE)
our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig
Customer Service BPO-Vendor Manager
Posted today
Job Viewed
Job Description
We are seeking for a proactive and results-driven Vendor Manager to oversee and manage our partnership with outsourced Customer Service Business Process Outsourcing (BPO) providers.
In this role, you will be responsible for ensuring that our BPO partners deliver high-quality, efficient, and cost-effective customer service in alignment with company goals and service level agreements (SLAs). You will act as the bridge between internal stakeholders and external vendors, driving performance improvements and maintaining strong vendor relationships.
Key Responsibilities:
- Serve as the main liaison between the company and its Customer Service BPO partners, building and maintaining effective relationships.
- Monitor, analyze, and report on vendor performance metrics including quality scores, customer satisfaction, efficiency, and SLA adherence.
- Manage vendor contracts and service level agreements, ensuring compliance and addressing any contractual issues or opportunities.
- Identify and resolve operational issues or service disruptions promptly by coordinating with internal teams and vendor contacts.
- Drive continuous improvement initiatives by collaborating with vendors to optimize processes, reduce costs, and enhance customer experience.
- Lead regular performance review meetings and prepare detailed reports for senior management.
- Ensure BPO partners comply with company policies, data security standards, and relevant regulations.
- Coordinate onboarding and training processes for new or expanding vendor teams.
- Proactively identify risks related to vendor performance or compliance and develop mitigation strategies.
- Collaborate with cross-functional teams including Customer Service, Quality Assurance, IT, and Procurement to align vendor performance with business objectives.
Qualifications:
- Bachelor's degree in business administration, Supply Chain Management, or a related field.
- Proven experience managing vendor relationships in customer service or BPO settings.
- Strong understanding of customer service operations, KPIs, and SLAs.
- Excellent negotiation, communication, and stakeholder management skills.
- Analytical mindset with the ability to interpret performance data and drive actionable improvements.
- Proficiency in contract management and vendor performance tools.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and the ability to handle escalations professionally.
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Customer Service Representative - BPO Experienced - Makati
Posted 8 days ago
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**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._
Analyst Call Center/BPO
Posted 1 day ago
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Job Description
"At DXC Technology, we prioritize in-person collaboration and encourage employees to work from a DXC office when appropriate. We also recognize that flexibility is important and understand that work arrangements may vary depending on the role and business needs. Your work location may include a DXC office, client site, or—where approved—a remote setting. DXC reserves the right to adjust work location arrangements (temporarily or permanently) in response to evolving business requirements."
Responsibility:
- Responsible for handling inbound calls from insurance policy holders and providers.
- Execute business process transactions, learn from experienced team members, and focus on accuracy.
- Collaborate with senior analysts, managers, and other staff.
- Assist in process improvement initiatives and data analysis.
Requirements:
- FINRA 6 or 7 for Customer Service Representatives is preferred
- Work experience in Life Insurance account
- At least 2-3 year experience in a call center/customer center/BPO environment.
Call Center BPO Agent
Posted today
Job Viewed
Job Description
For regular employees, we offer an industry-leading benefits package that includes:
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs
Job Responsibilities:
• Answers phone calls and provides important information/ assistance to clients
• Checks mail, fax, and internet mail to provide customer assistance
• Communicates with customers on the phone or using written correspondence to take care of concerns
• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.
What are we looking for?
• Open to candidates who completed college no experience required
• Open to High School and Senior High School Graduates with BPO experience
• Excellent to above-average English communication skills
• BPO experience is a plus but not necessary
• Can do onsite work
• Within 25km to 35 km
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE APPLY NOW