What Jobs are available for Bdo Unibank in Makati?

Responsibilities:

• Provides various analytical and data driven components for equity financing, financial advisory services (M&A, capital raising, etc), specifically focusing on financial analyses, financial modeling, industry information, etc.
• Develops and sensitizes financial models for financing, deal structuring, and related analyses.
• Prepares/writes related documents such as the information memorandum, project briefs, presentation materials, industry analyses
• Conducts research on target clients, investment opportunities, and key industries
• Assists the team in deal execution

Requirements:

• Degree in Finance/Business Administration/Economics/Accounting/Management or other related field and/or MBA qualifications
• At least 2-3 years of relevant professional transactions experience with investment banking/financial advisory/Big 4 Auditing Firm (Deals)/Corporate Banking
• Excellent verbal and written communication ability, as well as strong analytical and financial/corporate evaluation skills; whilst demonstrating accuracy and attention to details when working in a fast paced environment
• Excellent verbal and written communication ability
• A self-starter with high level of initiative

About the role

We are seeking a passionate and dedicated Customer Service professional to join our dynamic team at MKS WORKFORCE MANAGEMENT SERVICES INC'. As a Customer Service representative, you will play a crucial role in providing exceptional support to our valued clients, ensuring their satisfaction and loyalty. This full-time position is based in Makati City Metro Manila.

What you'll be doing

• Respond promptly and professionally to incoming customer inquiries and requests via phone, email, and other communication channels
• Provide accurate and effective solutions to customer issues, resolving problems efficiently and courteously
• Maintain detailed records of customer interactions and follow-up actions
• Identify opportunities to enhance the customer experience and provide feedback to the management team
• Collaborate with cross-functional teams to ensure seamless service delivery
• Adhere to company policies, procedures, and quality standards
• Participate in continuous training and development to stay up-to-date with industry trends and best practices

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
• Strong problem-solving and critical-thinking skills to handle a variety of customer inquiries and concerns
• Proficiency in the English language, both written and verbal
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Genuine passion for delivering exceptional customer service and a commitment to exceeding client expectations

What we offer

At MKS WORKFORCE MANAGEMENT SERVICES INC', we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career growth and development, and a range of benefits to support your overall well-being. We believe in fostering a culture of collaboration, innovation, and work-life balance, so you can thrive both professionally and personally.

About us

MKS WORKFORCE MANAGEMENT SERVICES INC' is a leading provider of workforce management services, specialising in customer service solutions. With a strong reputation for excellence and a client-centric approach, we have established ourselves as a trusted partner for businesses across various industries. Our goal is to empower our clients to achieve their objectives by delivering exceptional customer experiences.

If you are excited to join our team and contribute to our continued success, we encourage you to apply now.

Please note: If you are shortlisted, we will contact you via email ) or WhatsApp. Kindly add us on Telegram (ID: lynnnhr) for the further process.

Key Responsibilities:

• Respond to customer inquiries promptly and accurately through chat platforms
• Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
• Provide accurate information regarding ongoing promotions, benefits, and platform procedures
• Monitor, follow up, and ensure resolution of customer requests
• Use backend and frontend systems to assist customers
• Communicate system-related issues to the team lead quickly
• Collaborate internally with relevant departments such as finance or tech support
• Adhere to customer service policies and data protection standards
• Prioritize multiple chats and manage time effectively during high-volume periods
• Participate in ongoing training and development to improve service quality

Requirements:

• Able to communicate and write in English
• Able to work 12-hour shifts with 2-hour break, 6 days a week (including weekends or holidays if scheduled)
• Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus
• Ability to handle multiple chats simultaneously in a fast-paced environment
• Must have own laptop or desktop with a stable internet connection
• Self-disciplined, detail-oriented, and capable of working independently in a remote setting

Benefits:

• Competitive salary (based on experience and position level)
• Working Hours: 8AM - 8PM (Day Shift) and 8PM - 8AM (Night Shift) GMT+7
• Paid leave up to 14 days
• Allowances
• Attractive overtime pay
• Fully remote work
• Performance review twice a year
• Opportunities for training and career growth
• Fast-paced, supportive work environment

Loại hình công việc: Toàn thời gian

Mục lương: Php25.000,00 - Php35.000,00 một tháng

Job Scope

• Process Import Bookings and coordinate customer order with overseas agents
• Communicate with customers, service providers, airlines, shipping lines, overseas agent
• Shipment order tracking / status reports
• Job invoicing / processing creditor invoices
• Arranging transport / cartage
• Maintain safe and clean working area by complying with company policies and procedures

Qualifications

• Graduate of Customs Administration or related course
• More than 5 years experience in the industry (logistics, freight forwarding)
• Solid work exposure in the end to end activities of order processing
• Experience in using Cargowise/ ICS/ Excel
• Strong attention to detail
• Able to work autonomously
• Excellent Customer Service skills

Others:

• Permanent WFH* (terms and conditions apply).
• HMO and Life insurance coverage on the first day of work.
• Amenable to work on different shifts (AM, Mid, Night Shift)
• Company to provide internet allowance and PC.
• 20% Night Differential and Other Allowance
• Loyalty award and Others.

Financial - Mandarin

Site: Rockwell

Start Week: Sep 28 - Oct 19

Salary: ₱75,000.00

Headcount: 4

Qualifications: No CCE required, B2 CEFR

We are looking for
Mandarin-speaking professionals
to join our growing team in Rockwell

• No Contact Center Experience required
• Proficiency in Mandarin (at least
  B2 CEFR level
  )
• Open to freshers with strong communication skills

OVER THE PHONE INTERVIEW

Easy Account for Delivery for September Class

20, ,000 Package +Incen Paid trainings HMO Night diff

Site :

• Shaw, Boulevard

QUALIFICATIONS :

• Open for No Call Center Experience
• Good communication skills (Verbal & Written)
• Can Work on site & start asap

**TIPS & GUIDE ARE PROVIDED UNTIL FINAL INTERVIEW

Job Type: Full-time

Pay: Php20, Php23,000.00 per month

Benefits:

• Health insurance
• Paid training

Experience:

• Customer service: 1 year (Required)
• Customer support: 1 year (Required)

Language:

• English (Required)

Location:

• Shaw Boulevard (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

Create Memorable Experiences While Growing Your Career.

Join a team that redefines hospitality through people-first service and a culture that values your time beyond work. Build a meaningful global career while keeping your personal priorities in focus. Here, you'll connect with customers across the globe, ensure seamless operations, and enjoy flexibility so you can grow your career while making space for what matters most outside of work.

Job Description

As a Customer Service & Operations Executive, you'll provide world-class support across email, phone, and live chat. From resolving inquiries to coordinating service operations, you'll ensure every customer and housekeeper experience runs smoothly and exceeds expectations.

Job Overview

Employment type: Full-time

Shift: Mid Shift (Between 7:00 AM and 10:00 PM London, UK time / 2:00 PM to 5:00 AM Philippine time), Shifting Schedule

Work setup: Hybrid, Makati (First 3 months onsite, then hybrid, 3x a week onsite)

Salary: PHP 35,000 - PHP 40,000

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Mid shift schedule
• Emapta Customized Laptop + 1 Monitor and Peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Background:

• College-level education
• At least 3 years of CSR experience (calls, email, and chat)
• Stable job history and interest in building a long-term career
• Experience handling email, chat, and phone communications
• Experience serving UK customers is an advantage
• Experience in marketplace service environments (e.g., Airbnb, Uber) is a plus
• Technologically adept or familiar with Zendesk is a plus

Customer Service Skills:

• Exceptional customer service skills and passion for delivering outstanding experiences
• Excellent written and spoken English communication
• Strong judgment and practical problem-solving skills

Your Daily Tasks

• Provide inbound and outbound customer support via email, phone, and live chat
• Deliver exceptional service to customers and housekeepers
• Handle a wide range of issues - from ensuring every clean happens as scheduled to maintaining strong relationships with housekeepers
• Take ownership of cases and resolve every issue efficiently, first time, every time
• Respond promptly and effectively to inquiries to ensure smooth communication and customer satisfaction
• Be flexible to work on mid-night shifting schedules with monthly rotation
• Be willing to work on holidays and weekends

About the Client

Housekeep is an award-winning UK-based hospitality and home services company helping customers book trusted housekeepers with ease. Built on innovation, reliability, and genuine care, Housekeep has become a household name for quality and convenience - connecting skilled professionals with households that value top-notch service and consistency.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra

Customer Service and Sales Specialist

Are you a motivated and enthusiastic professional with a strong sales mindset?

If you're passionate about delivering great customer experiences and have a knack for sales, we want you on our team

We're looking for a Customer Service and Sales Specialist who excels at upselling and is confident in interacting with clients across various communication channels

As a Customer Service and Sales Specialist, you will not only provide top-quality support to our clients but also play a crucial role in driving sales through proactive engagement. Your ability to connect with clients, both through voice and non-voice mediums, and effectively upsell our services will be key to your success in this role.

Job Description:

• Confidently interact with clients across all social media platforms, answering inquiries and booking appointments to come to our centers.
• Provide exceptional client support and ensure a positive overall customer experience using various social media platforms.
• Act as the first point of contact, creating a welcoming and positive impression for potential clients.
• Proactively manage and nurture potential clients, with a strong focus on upselling and driving additional sales.

Qualifications:

• Candidate must possess strong proven experience in inbound/outbound sales calls or the like.
• Possess clarity in communicating, superb verbal and written communication skills.
• Must be quick in understanding direction and empathetic in responding to clients' inquiries.
• Previous experience in a customer service role is preferred
• Sound judgment and excellent problem-solving skills
• Ability to respond appropriately under pressure
• Adept in providing a positive customer experience
• Can handle customer service and social media at the same time.
• Required skill(s): Customer account management, Customer Care, Communication skill, and Social Media.
• Ability to multi-task and cater to a number of clients at the same time.
• At least 2 years (s) of working experience in the related field is required for this position.
• Applicants must be willing to work on-site in Makati City.

Job Scope

• Process Import Bookings and coordinate customer order with overseas agents
• Communicate with customers, service providers, airlines, shipping lines, overseas agent
• Shipment order tracking / status reports
• Job invoicing / processing creditor invoices
• Arranging transport / cartage
• Maintain safe and clean working area by complying with company policies and procedures

Qualifications

• Graduate of Customs Administration or related course
• More than 5 years experience in the industry (logistics, freight forwarding)
• Solid work exposure in the end to end activities of order processing
• Experience in using Cargowise/ ICS/ Excel
• Strong attention to detail
• Able to work autonomously
• Excellent Customer Service skills

Others:

• Permanent WFH* (terms and conditions apply).
• HMO and Life insurance coverage on the first day of work.
• Amenable to work on different shifts (AM, Mid, Night Shift)
• Company to provide internet allowance and PC.
• 20% Night Differential and Other Allowance
• Loyalty award and Others.