995 Jobs in Palawan

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Provides quality customer service on every contact.
* Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being requested.
* Communicates clearly and effectively with participants
* Educates callers on client processes (based on Client strategies) whenever necessary
* Documents all calls with regards to caller's inquiries accurately using Call Tracking System.
* Maintains up-to-date expertise in a specific subject area.
* With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality, eg. Death cases
* Approves exception requests where there are historical precedents and/or where documented rules are made available
* Handles end to end case management process in accordance to agreed time and quality standards.
* Escalations:
* Follow up escalated cases through the Case Management system - own issue resolution, client follow up, and case closure.
* Conducts in-depth research, interpret policy based on documented rules and exceptions and resolve complex issues for escalated cases
* Facilitates resolution between employees and 3rd party Administration Service Provider, follow up on escalations
* Escalates issues that require evaluation by the client (e.g., an exception request with no historical precedence, threat of legal action, etc.)
* Whenever required, does outbound calls/emails to provide resolution to employee.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
* Similar work experience of at least 1- 2 years especially in a BPO or similar fast-paced setting
* Good English Communication(verbal & non verbal)Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
* Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
The Learning function is a part of the broader HR Services and is primarily focused towards managing End to End Learning administration for the client to deliver the training in all areas across all regions on the project. Learning Admins will assist the instructors, learners, learning teams etc via delivering admistrative tasks. The activities includes but not limited to:
- Creating and managing Learning courses in the client Learning Management System, based on the request received from the client approved requesters.
- Creating and managing Class/sessions, with a specific start and End date & time, Location, Instructor etc. to deliver the Course content effectively, based on the request received from the client approved requesters.
- Roster Management: Managing the Registration/Cancellation for the classes.
- Notifying the employees through various communications (email) on the upcoming classes which they have registered for (eg: Registration notification, Joining Instruction, Leader Communication etc.)
- Responsibilities may include management of pre-, in-, and post session activities and duties
- Triggering feedback survey for the classes completed
- Processing the Completion credit for the Learners attending the class based on the allocated hours of the session
- Preparing and sharing the evaluation summary report for the class conducted based on the survey result provided by the participants
- Providing standard Learning Reports based on the request received
- Handling the Learning related queries received through client approved channels
- Establish clear understanding of the Learning process flow and related activities
- Strictly follow the Learning Admin process map, procedures and job aids to execute the assigned requests appropriately
- Strict adherence to the defined Service Level Agreements (SLAs)
- Ensure quality compliance as per the defined standard Global process model
- Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor including responding to emails and enquires in a timely manner  
- Assists with client initiatives and other projects as assigned  
- Ensures client organizational policies and processes are followed
- Timely communication with clients or stakeholders or key dependencies for any required information related to request or any problems encountered
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
* Similar work experience of at least 2-4 years especially in a BPO or similar fast-paced setting
* Good English Communication(verbal & non verbal)Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
* Basic MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Provides quality customer service on every contact.
* Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being requested.
* Communicates clearly and effectively with participants
* Educates callers on client processes (based on Client strategies) whenever necessary
* Documents all calls with regards to caller's inquiries accurately using Call Tracking System.
* Maintains up-to-date expertise in a specific subject area.
* With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality, eg. Death cases
* Approves exception requests where there are historical precedents and/or where documented rules are made available
* Handles end to end case management process in accordance to agreed time and quality standards.
* Escalations:
* Follow up escalated cases through the Case Management system - own issue resolution, client follow up, and case closure.
* Conducts in-depth research, interpret policy based on documented rules and exceptions and resolve complex issues for escalated cases
* Facilitates resolution between employees and 3rd party Administration Service Provider, follow up on escalations
* Escalates issues that require evaluation by the client (e.g., an exception request with no historical precedence, threat of legal action, etc.)
* Whenever required, does outbound calls/emails to provide resolution to employee.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
* Similar work experience of at least 1- 2 years especially in a BPO or similar fast-paced setting
* Good English Communication(verbal & non verbal)Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
* Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Provides quality customer service on every contact.
* Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being requested.
* Communicates clearly and effectively with participants
* Educates callers on client processes (based on Client strategies) whenever necessary
* Documents all calls with regards to caller's inquiries accurately using Call Tracking System.
* Maintains up-to-date expertise in a specific subject area.
* With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality, eg. Death cases
* Approves exception requests where there are historical precedents and/or where documented rules are made available
* Handles end to end case management process in accordance to agreed time and quality standards.
* Escalations:
* Follow up escalated cases through the Case Management system - own issue resolution, client follow up, and case closure.
* Conducts in-depth research, interpret policy based on documented rules and exceptions and resolve complex issues for escalated cases
* Facilitates resolution between employees and 3rd party Administration Service Provider, follow up on escalations
* Escalates issues that require evaluation by the client (e.g., an exception request with no historical precedence, threat of legal action, etc.)
* Whenever required, does outbound calls/emails to provide resolution to employee.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
* Similar work experience of at least 1- 2 years especially in a BPO or similar fast-paced setting
* Good English Communication(verbal & non verbal)Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
* Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Provides quality customer service on every contact.
* Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being requested.
* Communicates clearly and effectively with participants
* Educates callers on client processes (based on Client strategies) whenever necessary
* Documents all calls with regards to caller's inquiries accurately using Call Tracking System.
* Maintains up-to-date expertise in a specific subject area.
* With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality, eg. Death cases
* Approves exception requests where there are historical precedents and/or where documented rules are made available
* Handles end to end case management process in accordance to agreed time and quality standards.
* Escalations:
* Follow up escalated cases through the Case Management system - own issue resolution, client follow up, and case closure.
* Conducts in-depth research, interpret policy based on documented rules and exceptions and resolve complex issues for escalated cases
* Facilitates resolution between employees and 3rd party Administration Service Provider, follow up on escalations
* Escalates issues that require evaluation by the client (e.g., an exception request with no historical precedence, threat of legal action, etc.)
* Whenever required, does outbound calls/emails to provide resolution to employee.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
* Similar work experience of at least 1- 2 years especially in a BPO or similar fast-paced setting
* Good English Communication(verbal & non verbal)Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
* Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Title:
Customer Service Advisor - Mandarin 2025
Job Description
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.
Answers and responds to inbound calls, returns call from emails, website queries using documented procedures, available tools and supplied script(s) to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer
Verifies all contact information
Creates cases within supplied Customer Relationship Management (CRM) system
Documents problem definition
Documents and logs all contacts and actions into CRM as specified in guidelines
Includes all appropriate case data (soft and hard copies) i.e. CRM survey responses based on reason codes, email, photos, CSAT surveys emailed to consumer post resolution, etc.
Provides help and clear direction to consumers on follow-up actions to be taken for resolution
Escalates to internal and external persons in accordance with process direction i.e. to Escalation owner on team, Fulfillment and client when appropriate
Provides customers with follow-up action to be taken and documents in CRM
Remains knowledgeable of performance requirements, brands/product and process documentation
Maintains awareness of and compliance with all Concentrix personnel policies
Achieves specified performance goals and knowledge of all tools used in the process
Additional responsibilities as required i.e. reporting, reporting unresolved issues, handling of hang-ups, etc.
#LI-DNI
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Advisor - Thai 2025
Job Description
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.
Answers and responds to inbound calls, returns call from emails, website queries using documented procedures, available tools and supplied script(s) to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer
Verifies all contact information
Creates cases within supplied Customer Relationship Management (CRM) system
Documents problem definition
Documents and logs all contacts and actions into CRM as specified in guidelines
Includes all appropriate case data (soft and hard copies) i.e. CRM survey responses based on reason codes, email, photos, CSAT surveys emailed to consumer post resolution, etc.
Provides help and clear direction to consumers on follow-up actions to be taken for resolution
Escalates to internal and external persons in accordance with process direction i.e. to Escalation owner on team, Fulfillment and client when appropriate
Provides customers with follow-up action to be taken and documents in CRM
Remains knowledgeable of performance requirements, brands/product and process documentation
Maintains awareness of and compliance with all Concentrix personnel policies
Achieves specified performance goals and knowledge of all tools used in the process
Additional responsibilities as required i.e. reporting, reporting unresolved issues, handling of hang-ups, etc.
#LI-DNI
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Care Expert - Specialized Accounts 2025
Job Description
The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.
Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment.
Job Summary: The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he/she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.
Essential Duties and Responsibilities:
+ Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners
+ Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies
+ Be a Champion in Addressing Customer Needs based on Assigned Responsibilities - i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions
+ Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered
+ Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business
+ Complete Other Related Functions Depending on Business Needs
Minimum Hiring Qualifications:
+ At least One (1) Year of Related Working Experience (BPO Set-Up or Similar Industries)
+ Demonstrates Business Communication Skills (Verbal and Written English)
+ Excellent Customer Service Skills - Able to Engage in a Consultative Type of Conversation, Connect with Clients and/or Business Owners in a Professional Manner
+ Basic Technical Knowledge is Required - Can Understand and Articulate Technical Concepts (Basic IT Technologies)
+ Industry Standard Certifications are Preferred but Not Required (Technical Positions)
+ Amenable to Work on Shifting Schedules and be Assigned in the Account Location
+ Intermediate to Advanced Proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)
#LI-DNI
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
**Job Summary**
Responsible for creation and maintenance of end user documentation. Converts technical and/or complicated information into clear, concise documents appropriate for various target audiences. Works with a variety of teams including Development, Quality Assurance and Feature Owners to produce a wide variety of technical publications including instructional materials, technical manuals, product documentation and the like for use by the business end users.
**Job Description**
**Core Responsibilities**
+ Interviews subject matter experts and technical staff to collect information, prepare written text, and coordinate layout and organization.
+ Reviews, critiques, and edits documentation including design documents, programmer notes and system overviews. The ability to transcribe recordings of software demonstrations is key. Must be able to manage multiple projects while hitting deadlines.
+ Responsibilities include maintenance of internal documentation library, providing and/or coordinating special documentation services as required, and oversight of special projects.
+ Must have strong organizational and project management skills and excellent writing and editing skills
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:**
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ( on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
0-2 Years
**Job Family Group:** Program & Project Management