1,511 Travel Consultant jobs in the Philippines

Scope of the role:
br>Sell:

* Serve as a primary point of contact for air-related inquiries from guests, travel advisors, and internal partners via phone, email and Salesforce with professionalism, and discretion.
* Create, confirm, and manage customized air itineraries using GDS systems (Amadeus), in alignment with Journey embarkation and disembarkation schedules.
* Maintain meticulous records within CRM and reservation systems, ensuring consistency, data accuracy, and guest satisfaction.
* Participate in continuous training to stay current on airline alliances, global entry regulations, GDS enhancements, and luxury service protocols.
* Assist with VIP guests, suite-level travelers, and world cruise clients requiring elevated attention and multi-segment planning.

Service:

* Effectively provide a high level, personalized level of service to the Explora Experience Centre, travel advisors and guests by assisting with air bookings, flight information (Schedules, airports, airlines, aircraft, tkt number, PNR, Pre-flight information required by authorities such as TSA req. from US, …) < r>* Provide personalized routing solutions and expert guidance tailored to individual travel needs
* Provide excellent service on flight upgrades, special assistance requests, and personalized preferences including airline loyalty programs and seating arrangements.
* Escalate to Air Services Specialists on most complex cases
* Escalate urgent issues when appropriate and work collaboratively with leadership and airline partners to resolve complex situations swiftly.

Support:

* Support to Ambassadors in managing guest and travel partner requests related to flights and on complex quotes/questions unavailable in reservation tool, and business initiatives of the air programs/promotions
* Support to Air Services Operations Managers on the identification of potential areas of improvements / criticalities in front-end processes to ensure the highest service level
* Report issues with air products set up, tools and pricing on reservation systems.
* Report accurately air bookings and modifications to ensure proper monitoring, quality controls, ticketing and servicing.
* Document air arrangements in line with internal processes and fare rules, including published, private, NDC and other cruise-specific contracted fares.
* On specific request of Air Services Operations Managers, act on air emergencies that may come up relating to schedule changes, cancellations, weather delays, ship delays, ship cancellation, guest repatriations, etc. and offer proactive communication and updates.

Required Profile:

* 10+ years of experience in air reservations, preferably in luxury travel, hospitality, or the cruise industry.
* Proficiency in GDS platforms (Amadeus required); knowledge of Seaware, Salesforce, or similar platforms a plus.
* Exceptional phone etiquette and written communication skills with fluency in English; additional languages such as German, Spanish, French, or Italian highly desirable.
* Demonstrated ability to handle VIP clientele with poise, confidentiality, and discretion.
* Strong understanding of global air routing, fare types (published, private, net, and NDC), airline policies, and international travel documentation requirements.
* Ability to thrive in a fast-paced, high-touch environment while maintaining empathy and professionalism.
* Strong organizational skills and attention to detail; able to manage multiple requests without compromising service excellence.
* Passion for travel, service, and delivering unforgettable guest experiences.
* Prior experience working for or supporting a luxury cruise line or premium travel brand.
* Knowledge of airline contracts, group space, and cruise-tour logistics is a plus
* Comfortable working across multiple systems, timezones (MNL) and platforms simultaneously.
* A collaborative mindset with a commitment to excellence, innovation, and continuous improvement.

**Qualifications**:

- A bachelor/college degree holder, preferably Tourism course major, Hospitality and any related courses.
- At least with one year working experience in Travel or Hospitality industry.
- Must have a demonstrated knowledge of GDS or airline provided computerized booking system (ex. Sabre, others).
- Good command in written and oral communication; Ability to source the best quotes.
- A knack for delivering multiple outputs within tight turnaround times, as needed.
- Demonstrable experience as a travel consultant, with knowledge in local and international travel arrangements.
- Willing to be trained and can work under pressure.
- Preferably residing near or in Paco, Manila
- Can work ASAP.

**Job description**:

- Book airline seat requests of clients on the company’s GDS or airline provided computerized booking system;
- Inform clients of travel requirements in accordance with regulatory and statutory requirements related to FITs, land-based worker, Immigrant, etc.
- Prepare costing for local and/or international tour packages with clearance from the Chief Operating Officer for dissemination to clients;
- Ensure that contracted rates of local/international tour operators are updated;
- Arrange and coordinate tour package requests of clients with company approved suppliers; advise clients on hotel/resort booking status and other related travel requirements;
- Perform other related functions that may be assigned by the Chief Operating Officer from time to time.

**Salary**: From Php16,000.00 per month

**Benefits**:

- Pay raise

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

QALIFICATIONS
 a least 18 years old and above br>At least with a year of GDS experience < r> ust be fully vaccinated < r> xcellent in English communication skills < r> arn up to PHP28K monthly salary < r> illing to be relocated in Cebu City

**Description**
**Online Travel Chat Consultant**
**#4th in Great Place to Work's Best Company To Work For 2025?**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies?**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers?**
**Top GBS Employers for the Philippines (2025) by the Everest Group?**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day- from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. **Find your place in service on #TeamAmex.**
**How will you make an impact in this role?**
**Get a first-class start to your travel career.**
American Express Travel & Lifestyle Services (TLS) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.
Across the globe, TLS has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and helping them to unlock unique and memorable experiences from their travels.
**From learner to leader, see the bigger picture.**
American Express Card Members can contact us via different channels; e-mail, on-line chat or voice/call. Our tech-savvy Consultants use their passion for travel and their ability to creatively resolve enquiries to deliver an extraordinary experience to our US-based customers who are using chat on the American Express Travel website.
This service enables the card members to interact in real-time to access their exclusive programs and unique benefits, gain assistance with website navigation and make bookings. It offers personal choice and convenience to our Card Members and inspires long-term relationships and loyalty along the way.
Travel plans change frequently. Here's just some of what you could be doing each day:
+ Consulting with your Card Members so that you can recommend tailored resolutions to immediately meet their needs
+ Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site
+ Assisting Card Members by expertly booking domestic and international flights, cars and hotels
+ Using your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points
+ Multi-tasking as you will be conducting multiple customer conversations simultaneously
**Minimum Qualifications:**
**What you need to thrive**
+ A flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care to meet their requirements
+ Ability to fluently speak and write in English
+ Computer skills are vital as you'll be communicating with multiple customers whilst navigating different tools, all day, every day
+ Resilience and composure to remain positive under pressure and manage your workload efficiently
+ A problem solver, you'll be able to effectively evaluate cardmember issues and offer the best creative solutions with a view to resolving on the first contact
+ A mathematical mind with an eye for detail and accuracy
+ Min. 1 year live chat experience is a must
+ Strong time-management, prioritization, and multi-tasking skills as you will be handling several different customer enquiries simultaneously
+ High level of integrity to work with customer information and meet compliance requirements
+ The flexibility to work a shifting schedule
+ Bachelor's degree, associate degree, college undergrads, senior high school graduate may apply
**Qualifications**
**Additional Details:** **?**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig?
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)?
+ Work From Home Requirements:?
+ Must have at least 25 mbps internet connection plan / speed?
+ Must have a private & quiet area to work at home?
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives?
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
**Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.**
**To** **know** **more about our recruitment process, you may watch this short video -** **?** **What to Expect: Recruitment at American Express** **?**
**Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.** **?** **?**
If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A)?
**Job:** Travel
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Req ID:** 25012737

Explains the type of financial services to clients, assess the client's financial situation, develops financial strategies and monitor client's financial situation. A Financial Advisor provides clients with guidance on financial planning, investments, insurance, retirement, and wealth management. They assess clients’ financial needs and help them make informed decisions to achieve their long-term financial goals.

Explains the type of financial services to clients, assess the client's financial situation, develops financial strategies and monitor client's financial situation. A Financial Advisor provides clients with guidance on financial planning, investments, insurance, retirement, and wealth management. They assess clients’ financial needs and help them make informed decisions to achieve their long-term financial goals.

Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner

Maintaining accurate records and documentation of all customer interactions

Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience

Collaborating with cross-functional teams to ensure seamless service delivery

Providing feedback and recommendations to management to drive continuous improvement

What we're looking for

Excellent communication and interpersonal skills, with a strong focus on customer service

Proven experience in a customer-facing role, preferably in the client & sales administration industry

Ability to multitask, priorities, and work effectively in a fast-paced environment

Strong problem-solving and critical thinking skills to address and resolve customer issues

Proficient in using relevant software and technology to support customer service activities

A team player with a positive attitude and a willingness to learn and grow

What we offer

At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:

Competitive salary and performance-based incentives

Opportunities for career development and professional growth

Flexible work arrangements and a positive work-life balance

A collaborative and supportive team environment

An outsourcing company provides business process or other operational tasks to a third-party company or individual, allowing the original company to focus on its core competencies. This practice can lead to cost savings, access to specialized skills, and increased efficiency

Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.