157 Trainer jobs in Dasmariñas

Overview

The Trainer will be primarily responsible for
facilitating engaging and effective training sessions
for new hires and existing employees. This role focuses on ensuring that participants gain the necessary knowledge, skills, and confidence to perform their roles successfully. The Trainer will act as a mentor, coach, and guide in the learning journey—creating a positive and interactive training environment that supports employee growth and organizational success.

Key Responsibilities

Training Facilitation

• Deliver instructor-led training sessions for new hires, tenured employees, and cross-training initiatives.
• Facilitate group discussions, role-playing, and other interactive learning activities to ensure engagement and knowledge retention.
• Adapt facilitation techniques to different learning styles and participant needs.
• Provide real-time feedback, coaching, and encouragement to trainees.
• Ensure all participants meet training requirements and demonstrate the required skills before transitioning to operations.

Learner Engagement & Assessment

• Create an inclusive and motivating learning environment where participants feel encouraged to engage and participate.
• Monitor trainee progress and identify individuals who may need additional support.
• Administer assessments, quizzes, or simulations to measure learning outcomes.
• Provide constructive feedback and action plans for trainees needing performance improvement.

Training Support

• Prepare training rooms, materials, and technology tools needed for smooth facilitation.
• Ensure all training content is delivered according to curriculum guidelines and organizational standards.
• Maintain accurate records of trainee attendance, performance, and feedback.
• Escalate training-related issues to the Training Manager when necessary.

Quality & Continuous Improvement

• Gather feedback from trainees to improve training delivery and session effectiveness.
• Recommend improvements in facilitation methods and participant engagement strategies.
• Ensure training sessions are delivered consistently and meet quality standards.

Qualifications

• Bachelor's degree in Education, Communication, Human Resources, or related field (preferred).
• Experience in
  training facilitation, coaching, or teaching
  , ideally within a corporate or BPO environment.
• Strong presentation, communication, and interpersonal skills.
• Ability to handle diverse groups of learners with patience and professionalism.
• Skilled in creating an engaging, positive, and structured learning environment.
• Comfortable with using training tools, presentation software, and online learning platforms.

Key Competencies

• Facilitation skills
  – Ability to engage and guide learners effectively.
• Adaptability
  – Flexibility in adjusting training methods to meet participant needs.
• Coaching mindset
  – Encouraging, motivating, and supporting learners to succeed.
• Strong communication
  – Clear, concise, and impactful delivery.
• Professional presence
  – Charismatic and confident in leading groups.

Performance Expectations

• Achieve high trainee satisfaction scores (95% or above).
• Ensure >90% training completion and certification rate.
• Deliver training sessions on time and in line with established schedules.
• Maintain punctuality, preparedness, and responsiveness in all training activities.
• Demonstrate consistent professionalism and alignment with company values.

Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team.

PERFORMANCE AND PEOPLE MANAGEMENT

• Creates training modules and provides associated activities.
• Conducts training for new hires.
• Conducts product specific and refresher training.
• Evaluates the effectiveness of training programs conducted (Levels 1 to 3).
• Prepares trainee assessment and evaluation.
• Manages training records of learners and prepares applicable training reports accordingly.
• Handles administrative duties related to training.
• Assists Supervisor when necessary.

COMMUNICATION

• Interfaces with internal and external clients, CM and subordinates on general issues and solutions related to training.
• Prepares training reports and makes recommendations on how to improve the training.
• Answers emails, inquiries regarding project specifications.

REQUIRED DUTY STATEMENTS

• Ensures compliance to company rules and regulations, which shall include but not limited to the Employee Code of Discipline, the policies on Quality Management System (QMS), Information Security Management System (ISMS), Environment Health & Safety (EHS), and Environmental Management System (EMS); Data Privacy Act (DPA); and other duties and responsibilities prescribed for all ADEC employees.
• Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
• Reports security incidents and/or any identified security weaknesses.
• Performs other tasks that may be assigned from time to time.

REQUIREMENTS:

• Graduate of a 4-year course preferably related to Information Technology and Business Management.
• At least 3 years of experience as a Trainer, conducting and facilitating a variety of training programs.
• 1 year or more of relevant and related experience in BPO industry is an advantage.

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Job Type: Full-time

Benefits:

• Health insurance
• Life insurance
• Paid training

Experience:

• BPO Trainer: 3 years (Required)

Work Location: In person

CANDIDATE WHO CAN START IMMEDIATELY WILL BE PRIORITIZED

Training and Marketing Professionals, Inc. (TMPI) is looking for a Trainer (NCR) - Globe Telecommunication (Mynt Account)

SKILLS & QUALIFICATIONS:

• Bachelor's Degree, preferably Business Administration or Business Management or any related course
• Conduct comprehensive onboarding and refresher sessions for B2B merchant partners, introducing them to our platforms, tools, and resources.
• Training, teaching, or coaching.
• Facilitate engaging training sessions in various formats (in-person, virtual, workshops) that cater to different learning styles.
• Professional to Native/Bilingual proficiency in English and Filipino or local dialect required.
• Presentation tools (e.g., PowerPoint, Google Slides) and other digital tools for virtual training. LMS and training software
• Preparing reports and communicating project updates to stakeholders.
• Able to work under pressure and meet deadlines.

JOB DESCRIPTION:

• Design, develop, and update training materials, including presentations, manuals, and online content.
• Collaborate with internal teams to assess training needs of merchant partners to support business objectives.
• Gather data and maintain records of training sessions, success metrics, and participant feedback for continuous improvement.
• Respond to on-demand requests for training reports and documentation
• Upload training content, monitor user access and progress, generate reports, and assist partners if there are technical issues related to the LMS.
• Recording data and extracting data/training requests.
• Perform other learning management duties as assigned

HOW TO APPLY?

Please submit your updated resume via email to and

Email Subject Format: Applicant for Trainer: Last Name, First Name

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Paid training
• Pay raise

Application Question(s):

• How soon can you start for work?

Education:

• Bachelor's (Required)

Experience:

• Trainer: 1 year (Preferred)
• B2B Merchant partners: 1 year (Preferred)
• Training, teaching and coaching: 1 year (Preferred)
• Facilitate training demo or sessions: 1 year (Preferred)
• Presentation tools: 1 year (Preferred)
• Training software: 1 year (Preferred)
• Telco Industry: 1 year (Preferred)

Language:

• English (Required)
• Tagalog (Required)

Location:

• Taguig (Required)

Work Location: In person

RCM Senior Trainer – Hospital Billing

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Successful implementation and management of the training department
• Training fresher, existing and experienced colleagues for all scopes of work in backend business of RCM
• Delivering training programs to employees using a variety of methods, including classroom instruction, e-learning and on-the-job training
• Review training needs and performance monthly basis and perform focus group, conduct feedback and monitor progress of the batches till they become productive as 100%
• Bottom quartile management
• Plan and implement an effective training curriculum, content and automation
• Collaborate with management to identify training needs (TNI/TNA) for all employees
• Regularly connect with ops, quality and training to enhance the training and identify the area of improvement
• Maintaining up-to-date knowledge of best practices in training and development and making recommendations for changes to training programs as required
• Be able to raise/track new hire process credentials
• Be able to work on the accounts for the aligned process to have hands-on experience for better for experiential training
• Learn new / existing business as end to end and prepare / modifier the training curriculum
• Be able to align himself/herself with organization/ team / client culture and mission, vision and value
• Be well equipped in handling in-person and virtual training
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 5+ years of experience in the US healthcare industry with acute and ambulatory billing
• 5+ years of experience in healthcare revenue cycle management services, with understanding of upstream and downstream
• Worked as AR representative and effectively implemented the experiential learning in the new hire batches
• In-depth knowledge of denial management and appeal writing for both administrative and clinical denials
• In-depth knowledge of Acute and Ambulatory specialties with understanding of associated diagnosis, procedure and denials
• Comprehensive knowledge of UB04 claim form component, including proper inpatient coding, revenue codes, procedure codes, and regulatory requirement
• Familiarity with insurance guidelines (Medicare, Medicaid, commercial payers) and their plans
• Expertise in handling inpatient claims and understanding payment methodologies- DRG classifications, bundled payment models)
• Proficiency in understanding coding denials and code sets (ICD-10, CPT04, HCPCS) and understanding of medical records
• Demonstrated ability to analyze AR claim as end to end and identify the root cause and faster resolution
• Demonstrated ability to handle multiple geos – US/PR/PHL/IND
• Proven solid analytical and problem-solving skills
• Proven excellent communication and leadership abilities
• Willing to work onsite

Do you take ownership, embrace challenges, and love problem-solving? Are you passionate, adaptable, and innovative?

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a
Product Trainer
to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed
• Designing and executing quality training to external clients across different markets as needed
• Ability to conduct training sessions in English and Filipino
• Provide weekly classroom training and onsite/online training to external clients
• Maintain effective communication with customers to establish further training needs
• Gather feedback on customers and propose solutions to gaps
• Evaluate the effectiveness of training and modify materials and processes as appropriate
• Assist in creating and updating of Product User Guides in English and Filipino
• Conduct internal product training sessions for onboarding staff across various countries

Type of Training

• Induction: Company and Product Introduction
• New Product Launch
• In-depth Cartrack Solutions training

Requirements:

• Diploma/Bachelor's Degree in Business with outstanding academic performance or equivalent industry experience
• At least 3 years in a learning and development and/or training
• Passionate and engaging communication skills
• Confident to conduct stand-up presentations
• Can work onsite in Makati
• Willing to do field work (4x a week)

JOB SUMMARY

Provide a high level of training and development service to the company and its clients specifically on instructional design (i.e. TNA, curriculum development, continuous TQA process improvement, and post-training evaluations), and on corporate and leadership development program facilitation; ensuring employees are fully equipped with the necessary competencies and work values that will help them to highly perform, thereby helping the company achieve its strategic objectives.

Minimum 1-2 years of training and development experience is required.

High school education level is required.

Role and Responsibilities

• Delivers training courses.
• Training Needs Analysis - Using the QA performance, trending data & other sources of data.
• Conducts assessment to measure retention and understanding.
• Utilizes solid analytical and decision-making skills to assess performance trends and learning needs.
• Identifying training needs by evaluating strengths and weaknesses.
• Prepares training plans and agenda.
• Maintains a database of all training materials
• Instructs employee training and onboarding
• Review employee performance and learning
• Develops or oversees the production of classroom handouts, instructional materials, aids, and manuals. Test and review created materials.
• Prepares and facilitates product knowledge tests.
• Coordinates with other departments for process implementations/improvements.
• Provides support to other departments with training-related needs.
• SBS (Side by side) with agents to evaluate performance
• BPO or call centre industry experience is required.
• Update courses
• Refresher courses
• Skill Enhancement courses
• Call or Chat Time as part of continuous application and exposure for training purposes
• Cover if there is a surge of chats or calls
• Coaching and feedbacking
• Motion Study
• Mock calls or call simulations

INSTRUCTIONAL DESIGN

Designs and develops Targeted Learning Solutions to close Identified Gaps; strengthening Organizational Capabilities and ensuring that the Organization meets or exceeds its Performance Targets and Business Goals.

Instructional design certification or formal training is preferred.

TRAINING AUDITS / PROGRAM EVALUATION

Oversees and audits the end-to-end execution and evaluation of all account-specific training, continuous learning sessions, individual/group coaching sessions, etc.

Preferred Skills

• Excellent oral, written, and interpersonal communication skills
• Experience persuading audience and front-line employees to support new initiatives
• Exceptional listening skills
• Problem-solving skills
• Excellent ability to identify and analyze data for trends
• Experience in providing performance feedback
• Excellent time management
• Ability to multitask and perform in a constantly changing environment
• Experience managing and driving team calibration to QA requirements
• Strong organisational, planning, and prioritisation skills
• Capacity to present oneself professionally in public

ABOUT THE POSITION:

The Product Trainer will be responsible for delivering engaging and effective training programs to new hires and existing staff, ensuring they are equipped with the knowledge and skills needed to excel in their roles. This role involves facilitating learning sessions, developing and updating training materials, and collaborating with operational teams to address skills gaps and performance improvement opportunities. The Product Trainer will also monitor trainee progress, provide constructive feedback, and maintain training quality standards to support the organization's operational goals and overall growth.

Responsibilities

Its functions are the following; however, they are not limited to:

Training Delivery

• Conduct onboarding and upskilling sessions for new hires and existing employees.
• Deliver training programs based on established curriculum, ensuring active engagement and knowledge retention.
• Monitor and evaluate trainee performance, addressing areas for improvement with action plans.
• Ensure trainees meet all program requirements.

Program Development & Improvement

• Create, update, and improve training materials based on operational needs and feedback.
• Develop assessment tools, learning checkpoints, and specialized training for clients or specific teams.
• Recommend and implement new training approaches to enhance effectiveness.

Operational Support

• Align training resources with operational projections and requirements.
• Provide recommendations on new hire placement based on performance and business needs.
• Support cross-functional projects as a Subject Matter Expert (SME) for the Training Department.

Quality Assurance & Administration

• Track and analyze training performance metrics to identify improvement opportunities.
• Maintain accuracy, relevance, and compliance of all training content.
• Manage training tools, attendance records, and reporting requirements.
• Uphold confidentiality of materials and information.

Key Performance Indicators (KPIs)

• Trainee Success Rate: >90% approval rate.
• Assessment Average Score: >80% across evaluations.
• Trainee Satisfaction Rate: >95%.
• 100% completion of trainee documentation within set timelines.

Skills & Competencies

• Strong facilitation, presentation, and public speaking skills.
• Proficient in MS Office Suite, Learning Management Systems, and virtual training tools.
• Excellent communication, problem-solving, and time management skills.
• Ability to engage and motivate diverse audiences in both in-person and virtual settings.
• Knowledge of training design, assessment, and adult learning principles.

Preferred Qualifications

• Experience in training delivery within operations or a fast-paced environment.
• Background in curriculum development and instructional design is a plus.
• Deliver training programs based on established curriculum, ensuring active engagement and knowledge retention.
• Monitor and evaluate trainee performance, addressing areas for improvement with action plans.
• Ensure trainees meet all program requirements.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php35,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• Are you willing to work onsite in Makati City?
• Are you willing to start as soon as possible?
• What are your salary expectations?
• Are you open to working a shifting schedule?
• Do you have at least 2 year of experience as a Product Trainer?

Work Location: In person