Customer Service Representative
Posted today
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Job Description
About the role
AUGUSTIN INTERNATIONAL CENTER, INC.' is looking for a full-time Customer Service Representative (Travel Account) to join their dynamic team in Rosario Pasig City Metro Manila. As a Customer Service Representative, you will be responsible for providing exceptional support and assistance to customers within the travel industry. Your role will be crucial in enhancing the overall customer experience and contributing to the company's continued success.
What you'll be doing
- Handle inbound calls, emails, and other customer inquiries in a professional and efficient manner
- Respond to customer questions, concerns, and complaints, and work to resolve them in a timely and satisfactory manner
- Provide accurate information about the company's products and services, as well as policies and procedures
- Assist customers with booking, modifying, or cancelling travel arrangements
- Maintain detailed records of customer interactions and ensure all necessary documentation is accurate and up-to-date
- Collaborate with other departments to ensure a seamless customer experience
- Stay informed about industry trends, competitors, and any changes that may impact customer needs
What we're looking for
- Minimum of 1 year of experience in a customer service or call centre role, preferably within the travel industry
- Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
- Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries and issues
- Proficiency in using computer systems and customer relationship management (CRM) software
- Ability to work in a fast-paced environment and remain calm under pressure
- Willingness to work flexible shifts, including weekends and holidays, to accommodate customer needs
- Fluency in English and Filipino, with the ability to communicate clearly and professionally
What we offer
At AUGUSTIN INTERNATIONAL CENTER, INC.', we are committed to providing our employees with a rewarding and supportive work environment. We offer competitive compensation, opportunities for career development, and a range of benefits to support your overall well-being. Join our team and be a part of an organisation that values its customers and its employees.
If you are excited about this opportunity and believe you have the skills and experience to thrive in this role, we encourage you to apply now.
Customer Service Agent
Posted today
Job Viewed
Job Description
Customer Service Representative – Bridgetowne Site | Up to PHP 27,000 Salary Package
Job Location:
Bridgetowne Site
Company Overview:
We are a leading provider of customer experience solutions, committed to delivering exceptional service to our clients and their customers. We are seeking motivated individuals to join our growing team and build rewarding careers in the customer service industry.
Compensation & Benefits:
- Competitive Salary: Up to PHP 27,000 monthly
- Performance-based bonuses and incentives
- HMO coverage and government-mandated benefits
- Paid training and continuous development programs
- Career advancement opportunities
Qualifications:
- At least High School Graduate (Old Curriculum), Senior High School Graduate, College Level/Undergraduate, or College Graduate
- Open to no experience applicants (training provided)
- Experienced or tenured Customer Service Representatives are highly encouraged to apply
- Strong communication and interpersonal skills
- Willingness to work onsite in Bridgetowne Site
Responsibilities:
- Respond to customer inquiries professionally via phone, email, or chat
- Provide accurate information, resolve concerns, and ensure customer satisfaction
- Maintain proper documentation of customer interactions
- Collaborate with team members to meet performance targets
Hiring Process:
Our recruitment process is conducted virtually, allowing you to complete your application and interviews online.
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