1432 Teleperformance jobs in National Capital Region
Customer Care Representative
Pasig, National Capital Region
Primover Consultancy Services, Inc.
Posted 6 days ago
Job Viewed
Job Description
Job Qualifications:
• Conversational Assistants / Chatbots (Level Basic ) - Experience: 0-1 Year. br>• uality control in document management processes (Level Basic ) - Experience: 0-1 Year. < r>
Job Responsibilities:
• P ovide canned/appropriate responses to customers' comments and private messages posted or received on the FB page. < r>• R move or hide comments or messages as directed/imposed by given guidelines. < r>• M nitor and assist in the prize redemption campaign of the promo. The estimated redemption is 900K. < r>• C nduct callouts to the winners as instructed by the client. < r>• F llow the client’s escalation matrix/protocols on critical comments or messages requiring immediate corrective actions.
• Conversational Assistants / Chatbots (Level Basic ) - Experience: 0-1 Year. br>• uality control in document management processes (Level Basic ) - Experience: 0-1 Year. < r>
Job Responsibilities:
• P ovide canned/appropriate responses to customers' comments and private messages posted or received on the FB page. < r>• R move or hide comments or messages as directed/imposed by given guidelines. < r>• M nitor and assist in the prize redemption campaign of the promo. The estimated redemption is 900K. < r>• C nduct callouts to the winners as instructed by the client. < r>• F llow the client’s escalation matrix/protocols on critical comments or messages requiring immediate corrective actions.
This advertiser has chosen not to accept applicants from your region.
0
Customer Care Representative
Mandaluyong, National Capital Region
Sapient Global Services
Posted 8 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
This advertiser has chosen not to accept applicants from your region.
1
Customer Care Representative
Mandaluyong, National Capital Region
Sapient Ph
Posted 13 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
This advertiser has chosen not to accept applicants from your region.
2
Customer Care Agent
Pasay, National Capital Region
TSC - WellCommunications
Posted 13 days ago
Job Viewed
Job Description
We are continuously looking for candidates for our team.
br>Job Responsibilities:
• Communicates with customer on the phone or by way of written correspondence to deal with concerns. < r>• Resolves customer issues on the first call/contact whenever possible without having to transfer caller. < r>• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in < r>• Communicating specific information to internal and external clients and sharing understanding with colleagues < r>
What Do We Offer?
• An open, friendly and professional work environment. < r>• A professionally and personally rewarding career. < r>• Opportunities to grow and be promoted within the company. < r>• Performance incentives and employee perks and benefits. < r>• Competitive Salary < r>• 13th Month Pay < r>• Up to 20k signing bonus < r>• HMO with 3 free Beneficiaries on Day One < r>• 20% ND Maternity/Paternity Leave < r>• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>
APPLY NOW!
br>Job Responsibilities:
• Communicates with customer on the phone or by way of written correspondence to deal with concerns. < r>• Resolves customer issues on the first call/contact whenever possible without having to transfer caller. < r>• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in < r>• Communicating specific information to internal and external clients and sharing understanding with colleagues < r>
What Do We Offer?
• An open, friendly and professional work environment. < r>• A professionally and personally rewarding career. < r>• Opportunities to grow and be promoted within the company. < r>• Performance incentives and employee perks and benefits. < r>• Competitive Salary < r>• 13th Month Pay < r>• Up to 20k signing bonus < r>• HMO with 3 free Beneficiaries on Day One < r>• 20% ND Maternity/Paternity Leave < r>• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
3
Customer Care Lead
Pasig City, National Capital Region
Megafresh International Inc.
Posted 14 days ago
Job Viewed
Job Description
As the Customer Care Lead for Water and Air Filtration, you will play a pivotal role in managing and enhancing our customer support operations. You will lead a team of customer care representatives, establish service standards, and ensure that customer inquiries and issues are handled promptly and effectively.
br>Key Responsibilities:
-Supervise, mentor, and motivate a team of customer care representatives.
-Set performance goals and conduct regular coaching and performance evaluations.
-Oversee daily customer interactions via various communication channels, including phone, email, and chat.
-Ensure efficient and courteous handling of customer inquiries, complaints, and requests.
-Assist in resolving escalated customer issues and inquiries promptly.
-Collaborate with other departments to address complex customer concerns.
-Implement and maintain quality assurance processes to ensure consistent and high-quality customer support.
-Monitor and evaluate customer care interactions for compliance with service standards.
-Analyze customer feedback and data to identify trends and areas for improvement.
-Generate reports on customer satisfaction and key performance indicators (KPIs).
-Identify opportunities for process improvements to enhance the efficiency and effectiveness of customer care operations.
-Develop and implement new customer care procedures and best practices.
-Provide training and development opportunities to customer care representatives.
-Ensure that team members are well-equipped to handle customer inquiries and issues effectively.
Qualifications:
-Bachelor's degree in business, marketing, or a related field is preferred.
-Proven experience (2-3 years) in customer service or customer care, with at least 1-2 years in a supervisory role.
-Strong leadership and team management skills.
-Excellent communication and interpersonal skills.
-Problem-solving and conflict resolution abilities.
-Ability to analyze data and generate reports.
-Empathy and a customer-centric approach.
br>Key Responsibilities:
-Supervise, mentor, and motivate a team of customer care representatives.
-Set performance goals and conduct regular coaching and performance evaluations.
-Oversee daily customer interactions via various communication channels, including phone, email, and chat.
-Ensure efficient and courteous handling of customer inquiries, complaints, and requests.
-Assist in resolving escalated customer issues and inquiries promptly.
-Collaborate with other departments to address complex customer concerns.
-Implement and maintain quality assurance processes to ensure consistent and high-quality customer support.
-Monitor and evaluate customer care interactions for compliance with service standards.
-Analyze customer feedback and data to identify trends and areas for improvement.
-Generate reports on customer satisfaction and key performance indicators (KPIs).
-Identify opportunities for process improvements to enhance the efficiency and effectiveness of customer care operations.
-Develop and implement new customer care procedures and best practices.
-Provide training and development opportunities to customer care representatives.
-Ensure that team members are well-equipped to handle customer inquiries and issues effectively.
Qualifications:
-Bachelor's degree in business, marketing, or a related field is preferred.
-Proven experience (2-3 years) in customer service or customer care, with at least 1-2 years in a supervisory role.
-Strong leadership and team management skills.
-Excellent communication and interpersonal skills.
-Problem-solving and conflict resolution abilities.
-Ability to analyze data and generate reports.
-Empathy and a customer-centric approach.
This advertiser has chosen not to accept applicants from your region.
4
Customer Care Representative
Taguig, National Capital Region
Metacom Solutions
Posted 15 days ago
Job Viewed
Job Description
Key Responsibilities:
Answering Inquiries: Responding to customer questions about healthcare services, insurance plans, and related policies. br>Problem Solving: Identifying and resolving customer issues, such as billing discrepancies, appointment scheduling conflicts, or questions about coverage.
Documenting Interactions: Maintaining accurate records of customer interactions and transactions.
Maintaining Confidentiality: Ensuring compliance with healthcare regulations and confidentiality standards.
Providing Information: Educating customers about healthcare services, policies, and procedures.
Scheduling Appointments: Assisting with booking and managing appointments with healthcare providers.
Handling Billing Inquiries: Addressing questions and resolving issues related to healthcare billing and payments.
Answering Inquiries: Responding to customer questions about healthcare services, insurance plans, and related policies. br>Problem Solving: Identifying and resolving customer issues, such as billing discrepancies, appointment scheduling conflicts, or questions about coverage.
Documenting Interactions: Maintaining accurate records of customer interactions and transactions.
Maintaining Confidentiality: Ensuring compliance with healthcare regulations and confidentiality standards.
Providing Information: Educating customers about healthcare services, policies, and procedures.
Scheduling Appointments: Assisting with booking and managing appointments with healthcare providers.
Handling Billing Inquiries: Addressing questions and resolving issues related to healthcare billing and payments.
This advertiser has chosen not to accept applicants from your region.
5
Customer Care Representative
Mandaluyong, National Capital Region
Sapient Solutions - SGS
Posted 27 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
This advertiser has chosen not to accept applicants from your region.
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6
Customer Care Executive
Makati, National Capital Region
AXA
Posted today
Job Viewed
Job Description
**Customer Care Executive** **(**220006OC**)**
**PRIMARY LOCATION**: PHILIPPINES-PHILIPPINES-MAKATI CITY
**ORGANIZATION**: AXA Philippines Life and General Insurance
**CONTRACT TYPE**: Regular
**SHIFT**: Day Job
SCHEDULE**: Full-time
**DESCRIPTION**
Customer Care Executive
- Address queries on policy information, billing, payment, claims and other relevant to the policy of Life, Health and General Insurance customers
- Resolve and/or de-escalation of complaints
- Process account modification and requests
- Gather voice of customer via surveys or during the call
- Educate customers in the different self-service tools of AXA
- Escalate real-time issues for top call drivers that are out of the ordinary
Key Result Area:
1. Customer Servicing
2. Service Fulfillment
3. Complaints Management
**QUALIFICATIONS**
Education
Any 4-year course preferrablly a Business Degree
Work Experience
1. Minimum of 2 years experience in Customer Service function
2. Exposure to Banking and Insurance Industry
Communication Skills
Excellent communication skills (Active Listening, Verbal, & Written)
Proficient in English & Filipino Language (Grammar) & can express thoughts clearly.
Persona Characteristic/Behaviour
Dependable
Flexible and open to change
Team Player
Problem Solver, Dynamic and able to multi-task
**ABOUT AXA**
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
**WHAT WE OFFER
**PRIMARY LOCATION**: PHILIPPINES-PHILIPPINES-MAKATI CITY
**ORGANIZATION**: AXA Philippines Life and General Insurance
**CONTRACT TYPE**: Regular
**SHIFT**: Day Job
SCHEDULE**: Full-time
**DESCRIPTION**
Customer Care Executive
- Address queries on policy information, billing, payment, claims and other relevant to the policy of Life, Health and General Insurance customers
- Resolve and/or de-escalation of complaints
- Process account modification and requests
- Gather voice of customer via surveys or during the call
- Educate customers in the different self-service tools of AXA
- Escalate real-time issues for top call drivers that are out of the ordinary
Key Result Area:
1. Customer Servicing
2. Service Fulfillment
3. Complaints Management
**QUALIFICATIONS**
Education
Any 4-year course preferrablly a Business Degree
Work Experience
1. Minimum of 2 years experience in Customer Service function
2. Exposure to Banking and Insurance Industry
Communication Skills
Excellent communication skills (Active Listening, Verbal, & Written)
Proficient in English & Filipino Language (Grammar) & can express thoughts clearly.
Persona Characteristic/Behaviour
Dependable
Flexible and open to change
Team Player
Problem Solver, Dynamic and able to multi-task
**ABOUT AXA**
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
**WHAT WE OFFER
This advertiser has chosen not to accept applicants from your region.
7
Customer Care Specialist
Makati, National Capital Region
eMandarin Ventures, Inc.
Posted today
Job Viewed
Job Description
Duties & Responsibilities:
- Provide accurate, valid, and complete information by using the right methods/tools
- Immediately escalate serious complaints or issues that’s beyond scope.
- Liaise with colleagues or managers to find the best solutions to customers’ concerns.
- Identify common problems and escalate them to management, along with possible suggestions for improvement, wherever possible.
- Maintain a polite, helpful, and professional manner at all times.
- Obtain and share customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarize with new products and services as they are introduced.
- Attend workshops and meetings as required.
- Assist in training new customer service agents.
- Respect client confidentiality at all times.
Work Requirements:
- Bachelor’s degree in business, communications, or related field
- Familiar with help desk software, such as Freshdesk and/or CRM software
- Previous experience in a customer service role is preferred
- Strong phone contact handling skills and active listening.
- Can follow communication procedures, guidelines, and policies while responding appropriately under pressure
- Sound judgment and excellent problem-solving skills
- Good customer orientation and ability to adapt/respond to different types and levels of personalities
- Can work flexible and irregular hours, when required
- Superb oral/written communication and presentation skills
**Job Types**: Full-time, Permanent
**Salary**: Php23,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Provide accurate, valid, and complete information by using the right methods/tools
- Immediately escalate serious complaints or issues that’s beyond scope.
- Liaise with colleagues or managers to find the best solutions to customers’ concerns.
- Identify common problems and escalate them to management, along with possible suggestions for improvement, wherever possible.
- Maintain a polite, helpful, and professional manner at all times.
- Obtain and share customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarize with new products and services as they are introduced.
- Attend workshops and meetings as required.
- Assist in training new customer service agents.
- Respect client confidentiality at all times.
Work Requirements:
- Bachelor’s degree in business, communications, or related field
- Familiar with help desk software, such as Freshdesk and/or CRM software
- Previous experience in a customer service role is preferred
- Strong phone contact handling skills and active listening.
- Can follow communication procedures, guidelines, and policies while responding appropriately under pressure
- Sound judgment and excellent problem-solving skills
- Good customer orientation and ability to adapt/respond to different types and levels of personalities
- Can work flexible and irregular hours, when required
- Superb oral/written communication and presentation skills
**Job Types**: Full-time, Permanent
**Salary**: Php23,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
This advertiser has chosen not to accept applicants from your region.
8
Customer Care Assistant
Makati, National Capital Region
Cartrack Technologies Philippines Inc.
Posted today
Job Viewed
Job Description
Responsibilities:
- Daily monitoring of fleet repairs
- Daily adherence to the Fleet non streaming list
- Contact Customers to investigate status of non-streaming units
- Book repair where unit status is in daily operation
- Escalates enquiries or issues to relevant departments and ensure proper follow-up;
**Requirements**:
- Minimum Vocational course/Diploma; Bachelor's Degree
- Proficient in Microsoft Office and Excellent Excel skills
- Customer centric and solution orientated; customer care experience would be an advantage
- Excellent communication and interpersonal skills;
- Technically independent with good initiative;
- Strong analytical problem-solving skills with an out-of-box approach in providing solutions
**Salary**: Php18,000.00 - Php20,000.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Daily monitoring of fleet repairs
- Daily adherence to the Fleet non streaming list
- Contact Customers to investigate status of non-streaming units
- Book repair where unit status is in daily operation
- Escalates enquiries or issues to relevant departments and ensure proper follow-up;
**Requirements**:
- Minimum Vocational course/Diploma; Bachelor's Degree
- Proficient in Microsoft Office and Excellent Excel skills
- Customer centric and solution orientated; customer care experience would be an advantage
- Excellent communication and interpersonal skills;
- Technically independent with good initiative;
- Strong analytical problem-solving skills with an out-of-box approach in providing solutions
**Salary**: Php18,000.00 - Php20,000.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
9
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