Customer Care

Pulong Santa Cruz, Laguna ₱150000 - ₱250000 Y Business Service Group

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Job Description

**MUST live relatively close to Sta. Rosa, Laguna**

We are looking for someone who enjoys working with people and providing excellent service. In this role, you will support property owners, tenants, and staff by handling calls, resolving concerns, and ensuring a smooth experience for everyone.

If this sounds like you, please submit your resume, we'd love to hear from you

  • Permanent Work from Home
  • Guaranteed Pay Increase upon regularization and yearly increase
  • Work-from-Home Equipment Provided
  • Full-time position (Tuesday - Saturday, 1:00 am to 10:00 am)
  • HMO, Vacation & Sick Leave after 1 year

Job Tasks and Responsibilities:

  • Manages a high volume of inbound and outbound calls and responds to email in a timely manner.
  • Provides accurate and satisfactory answers to caller's inquiries and concerns.
  • Reviews with callers their ledgers for charges and payment information.
  • Guides callers through navigating the company websites, CONDOCafé, RENTCafé, and TownSq.
  • Handles complaints from owners and tenants while providing top of the line service.
  • Provides an excellent call experience for every caller.
  • Returns client's phone call within the same day.
  • Keeps detailed call logs from owners & tenants.
  • Maintains company confidentiality at all time.
  • Assists with special projects and analyses as requested.
  • Performs other duties as assigned.

Skills & Qualifications

  • Bachelor's degree in any field
  • 3+ years of experience in customer service or an administrative role (preferred)
  • Reliable attendance and strong work ethic
  • Customer service–oriented, with excellent relationship-building skills
  • Friendly, professional demeanor with strong verbal and written communication skills in English
  • Highly organized and detail-oriented, with the ability to manage a large volume of work accurately and efficiently
  • Strong time and inbox management skills
  • Ability to manage multiple tasks in a fast-paced environment and remain calm under pressure
  • Strong problem-solving, analytical, and investigative abilities
  • Able to work independently as well as part of a team
  • Quick learner with excellent process retention and adaptability
  • Proficient in MS Office (Outlook, Excel, Word) and Windows
  • Must have reliable internet access and a quiet, professional workspace for remote work

Company Overview

The Business Service Group (BSG) plays a vital role in providing essential back-office support to our sister companies situated in the picturesque landscapes of Hawaii , USA. We are not a BPO, we are a closely-knit family of enterprises, encompassing an accounting firm, insurance, photography services, property management, logistics, IT support, and Restaurant Supply, all operating under a unified ownership umbrella. We also support family-affiliated companies based in California in the Personal Care Products industry.

We are excited to welcome a new team member to support our sister company, Hawaiian Properties.

Hawaiian Properties, Ltd. is one of Hawaii's leading property management companies. They manage homeowners' associations, condominiums, rentals, and vacation properties across Oahu and the Big Island, with a focus on professionalism, integrity, and community service.

Why Join Us?

We have a great team, we hire smart and talented people and we reward people who work hard, learn quickly, apply their knowledge, and produce professional, accurate work. We will offer a very aggressive compensation package for this very important position.

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Customer Care Professional

Taguig, National Capital Region ₱40000 - ₱60000 Y American Express

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Job Description

Customer Care Professional - US Servicing
#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine's 2025 World's Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared 

values

and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a brand built on going 

above and beyond

to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. 

And,

you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. 

Find your place in service on #TeamAmex.

**How will you make an impact 

in

this role?**

American Express delivers extraordinary customer care to Card Members, merchants and commercial clients ("Customers") around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security and service.

The Servicing Professional is a critical role in our contact center, providing the world's best customer experience every day.

What would you do every day as a Servicing Professional?

  • Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.
  • Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
  • Address customer inquiries and issues in a timely and accurate fashion.
  • Analyze customer information and make sound decisions while maintaining high customer satisfaction.
  • Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
  • Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.
  • Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
  • Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:

  • Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
  • Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
  • Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
  • Passion to serve, recommending products or solutions tailored to each Customer
  • A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
  • Proven analytical skills to analyze account data and make sound business decisions
  • A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
  • Flexibility to handle a variation of Customer questions and/or issues
  • High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines

Preferred Qualifications:

  • Customer service experience, ideally in a contact center environment

Additional Requirements:

  • The Company works 24*7 and as such our colleagues work in shifts to provide coverage to Customers at all times. Flexibility to work in different shifts at any time, including weekends as per business needs (dependent on operational hours) is an additional requirement
  • Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week, the same is subject to change as per business requirements and Company policy

Additional Details:

  • Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
  • Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
  • Work From Home Requirements:
  • Must have at least 25 MBPS internet connection plan / speed
  • Must have a private & quiet area to work at home
  • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**To 

know

more about our recruitment process, you may watch this short video –

What to Expect: Recruitment at American Express**

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

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Customer Care Specialist

Makati City, National Capital Region ₱600000 - ₱1200000 Y DMCI Homes

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Job Description

RESPONSIBILITIES

  • Assist in handling clients' concerns
  • Appropriately and timely coordinate and relay clients' concerns and inquiries
  • Assess clients' concerns by getting data and information from concerned departments
  • Consistently follow-up on the progress of clients' concerns and requests
  • Recommend viable solutions based on the data gathered

QUALIFICATIONS

  • Graduate of any four (4) year degree course (preferably Business and Hospitality related course)
  • Minimum of 1 year relevant experience in customer service of a real estate company or in a BPO industry
  • Has a good customer relations skills, friendly demeanor, can-do attitude, and willingness to help at all times
  • Can handle work pressure and has good temper in handling different types of customer
  • Has a postive attitude and project professionalism at all times
  • Adept in MS Office Application, familiar on PIVOT table an advantage
  • Has excellent negotiation and customer service skills

Employer Brand

Vision & Mission

We shall be the best provider of residential communities designed to create quality lifestyle responsive to the changing needs and preferences of the market we serve.

In so doing, we are committed:

  • To ensure customer satisfaction
  • To achieve a sustainable growth on our shareholders investment
  • To maintain a mutually beneficial relationship with our partners in the business
  • To care for the environment we work in
  • To promote the growth of our people
  • While building an organization that espouses Integrity, Excellence and Interdependence

The DMCI Creed

We Believe

That construction is a noble profession whose activities are vital to economic development and national progress,

That a contractor's primary responsibility to his client is to give his best in faithful compliance with their agreement;

That labor and capital should cooperate with one another so that labor may live with dignity and capital may find its just rewards;

That the ill-gotten violates business ethics and the ill-conceived wreaks havoc on the public good;

That the ultimate objectives are to serve not only man but humankind; and to build not only an enterprise but an institution that will serve society.

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Specialist, Customer CARE

Taguig, National Capital Region ₱40000 - ₱60000 Y Vista

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Job Description

Specialist – Customer Care

Position Title: Specialist, Customer Care

Department: CARE Operations

Domain: Customer Care

Job level: SU2

Reports to: Supervisor, CARE Operations

Who We Are:

Our Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We're obsessed with enabling small and medium businesses to create extraordinary experiences while maximizing the potential of their brand. We are there for our customer's marketing needs throughout their business journey. The Global English Customer Care Specialisthandles customer service inquiries regarding Vista products, services, and site navigation in a professional and efficient manner. Global English Customer Care Specialistalso delivers seamless omnichannel experience support on all platforms such as Voice, Chat, and Email in the US, UK, Canada, and ANZS.

What You Will Do:
  • Frontline representative to support Vista customers via Phone, Email, and/or Chat
  • Demonstrate strong customer service skills to optimize the experience for each customer contact
  • Ability to empathize and relate to customers even during difficult conversations
  • Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a courteous and professional manner
  • Walk the customer through websites, customer-facing platforms, and tools to complete desired actions
  • Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
  • Use appropriate systems and available resources as necessary to assist in responding to each request
  • Support and provide information to all internal and external customers in a professional and courteous manner
  • Apply minimal sales and design expertise to improve customer experience and increase satisfaction
  • Build a strong customer relationship and commitment
  • Perform additional responsibilities as required
Your Qualifications:

At Vistaprint, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you

  • Atleast 1 year BPO experience supporting customer service preferably handling multi-channel platform
  • Knowledge of and/or interest in internet/web technologies and social media
  • Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
  • Proficient in English verbal and written communication
  • The ability to learn new technology quickly and the ability to use multiple systems
  • Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus
  • Working knowledge of MS Outlook, Excel, Word, and PowerPoint
Why You'll Love Working Here:

Being at Vista means that you don't see work as just a building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what's next, we're always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we're capable of. Some might call that a challenge; we just call it another great day at work.

Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

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Customer Care Associate

Parañaque City, National Capital Region ₱150000 - ₱250000 Y Mary Grace

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Job Description

The Customer Care Associate is responsible for providing front-line support to customer by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate and courteous assistance while maintaining service quality and company standards.

Duties and Responsibilities:

  • Responds promptly to customer questions and requests via phone, email, chat, or in person.
  • Processes online orders.
  • Provides product, service, or policy information clearly and accurately.
  • Guides customers in using company services or navigating procedures.
  • Listens to customer concerns, log complaints, and attempts immediate resolution within scope.
  • Escalates complex issues to supervisors or other departments when necessary.
  • Accurately documents all customer interactions and updates in the tracking system.
  • Maintains up-to-date customer information following Mary Grace Foods, Inc.'s guidelines.
  • Follows standard operating procedures and scripts when handling transactions or calls.
  • Upholds service quality, communication etiquette, and confidentiality standards.
  • Communicates with other departments for order updates, service requests, or issue resolution.
  • Ensures timely follow-up with customers on pending concerns.
  • Assists in preparing reports, summaries, or updates when needed.
  • Participates in team meetings, training sessions, and knowledge sharing.
  • Performs other tasks assigned by the immediate superior to contribute to achieving departmental goals.
  • Continuously seeks opportunities to learn and develop new skills by adapting to changes and excelling in different situations.
  • Adjusts plans and priorities to accommodate changes and unexpected situations.
  • Role models and upholds Mary Grace Foods' vision, mission, values and customer service model consistently.
  • Builds trust, fosters positive relationships, and maintains a healthy work environment by striving to provide accurate information, demonstrating empathy, understanding, and taking responsibility for words and actions.

Qualifications:

  • Graduate of Bachelor's degree in Business Administration, Communications, Marketing, or any related course.
  • At least six (6) months work experience in a customer service or support role.
  • Good oral and written communication skills Proficiency in Microsoft Office tools and ticketing systems.
  • Good time-management skills with the ability to handle various tasks simultaneously
  • Ability to remain calm and empathetic under pressure
  • Detail-oriented, customer-focused, and can work well in a team environment
  • Must be willing to work at Marian Business Park, Parañaque City.

Job Type: Full-time

Work Location: In person

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Customer Care Officer

Makati City, National Capital Region ₱150000 - ₱250000 Y Gandang Kalikasan, Inc.

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Job Description

Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).

Job Description

We're looking for people who naturally display a "customer comes first" attitude by delivering world class customer service in doing the following:

  • Entertain walk-in customers for orders and dealership applications
  • Educate customers on the benefits of natural and organic products and make-up
  • Process orders involving cash, credit or debit card transactions and issue receipts, refunds, credits, or change due to customers
  • Update dealers on new products and services
  • Answer customers' questions and resolve customer complaints
  • Process merchandise returns and exchanges

Equally important is having excellent performance of administrative tasks:

  • Compute and record totals of transactions using SAP
  • Compile and maintain non-monetary reports and records
  • Keep periodic balance sheets of amounts and number of transactions
  • Ensure store orderliness and clean and orderly checkout areas
  • Encode, file and organize dealer documents

Qualifications:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate in any field
  • Minimum of 1 year experience in customer service and cashiering function
  • Preferably with background also working in the Retail Industry as a Beauty Advisor/ Beauty Expert
  • Experience in a computerized sales program like SAP will be a distinct advantage
  • Interested in natural and organic personal care/beauty products
  • Has a world-class customer service orientation, efficient, dependable and with an outgoing personality
  • Must have strong sense of integrity, honesty, and commitment
  • Is a team-player and has good interpersonal skills
  • Willing to be assigned in our branch along Glorietta. Makati
  • Guaranteed SUNDAYS off
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Customer Care Representative

Taguig, National Capital Region ₱150000 - ₱250000 Y TORCH Solutions

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Job Description

Join the dynamic team as a Customer Care Representative on the dayshift. In this vital customer-facing role, you will be responsible for delivering exceptional service to our wide-ranging client base. Working in our state-of-the-art contact centre located in Taguig City, Metro Manila, you will be the first point of contact for customers, responding to inquiries, resolving issues, and ensuring their needs are met.

  • Open for Virtual Process

What you'll be doing

  1. Answering inbound calls from customers in a professional and courteous manner
  2. Actively listening to customer concerns and queries, and providing accurate and timely resolutions
  3. Documenting customer interactions and maintaining detailed records
  4. Identifying opportunities to enhance the customer experience and provide feedback to management
  5. Adhering to company policies, procedures and quality standards
  6. Continuously developing your product knowledge and customer service skills

What we're looking for

  1. At least College graduate + 6mos Sales experience
  2. Excellent communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
  3. Strong problem-solving and decision-making abilities, with a focus on delivering positive outcomes
  4. Proficiency in English, both verbal and written
  5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  6. Genuine passion for providing exceptional customer service and going the extra mile

Apply now for this exciting opportunity to be a Customer Care Representative .

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Customer Care Professional

Taguig, National Capital Region ₱104000 - ₱130878 Y American Express International Inc.

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Job Description

Customer Care Professional - Global Disputes Servicing

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

#Top GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express delivers extraordinary customer care to Card Members, merchants and commercial clients ("Customers") around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security and service.

The Servicing Professional is a critical role in our contact center, providing the world's best customer experience every day.

What would you do every day as a Servicing Professional?

  • Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.
  • Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
  • Address customer inquiries and issues in a timely and accurate fashion.
  • Analyze customer information and make sound decisions while maintaining high customer satisfaction.
  • Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
  • Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.
  • Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
  • Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:

  • Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
  • Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
  • Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
  • Passion to serve, recommending products or solutions tailored to each Customer
  • A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
  • Proven analytical skills to analyze account data and make sound business decisions
  • A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
  • Flexibility to handle a variation of Customer questions and/or issues
  • High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines

Preferred Qualifications:

  • Customer service experience, ideally in a contact center environment

Additional Requirements:

  • The Company works 24*7 and as such our colleagues work in shifts to provide coverage to Customers at all times. Flexibility to work in different shifts at any time, including weekends as per business needs (dependent on operational hours) is an additional requirement
  • Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week, the same is subject to change as per business requirements and Company policy

Additional Details:

  • Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
  • Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
  • Work From Home Requirements:

  • Must have at least 25 MBPS internet connection plan / speed

  • Must have a private & quiet area to work at home
  • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

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Customer Care Consultant

Taguig, National Capital Region ₱150000 - ₱300000 Y Pontoon Solutions

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Job Description

About the role

Engaged as part of the Adecco Group for offshore delivery around Recruitment Administration, Compliance, and Customer Care. This role assists the Adecco Australia Brand with Staffing, Rostering, Back Office Recruitment Administration Tasks, Reporting, and other Ad Hoc Tasks. The role requires very good attention to detail, excellent communication, and offshore stakeholder management skills.

What you'll be doin

  • gHandle inbound and outbound calls from clients and candidates regarding shift allocations and urgent staffing requirements
  • .Manage rosters outside of normal business hours including - shift cancellations, absenteeism, shift adjustment, and replacements
  • .Respond promptly to injury management calls, ensuring accurate documentation and escalation to appropriate internal teams
  • .Maintain accurate and up-to-date records in the recruitment management system
  • .Provide excellent customer service, ensuring cAbout youlients and candidates' need are met
  • .Strong customer service skills, with a commitment to providing quality service to client and candidates
  • .Assigning employees to schedules based on their preferences and business rules and managing intraday activities
  • .Perform ad hoc administrative or operational tasks as required to support the business
  • .Work on a rotating shift schedule to ensure balanced coverage and team flexibilit

**y

About y**

  • ouPrevious experience in recruitment, workforce coordination, or a similar fast-paced customer service rol
  • e.Open to adjusting their schedules to accommodate unexpected absences from the tea
  • m.Ability to work independently and make quick decisions under pressur
  • e.Flexibility to work night shift, mid shift, weekends, and public holiday
  • s.Excellent communication skills both written and verbal to work effectively with clients, stakeholders, and associate
  • s.Excellent critical thinking and organizational skill
  • s.High attention to details and ability to manage multiple tasks efficientl
  • y.A proactive, results-driven attitude with a focus on delivering outcome
  • s.Ability to thrive in a fast-paced, target driven environmen
  • t.Strong computer literacy, including ability to navigate different recruitment or rostering software and use communication tools effectivel
  • y.Applicants must be willing to work in BGC on a hybrid basis (2x a wee
  • k)Willing to do over time and can work on shifting schedule, weekends, and Philippine Holidays;. Open to adjusting their schedules to accommodate unexpected absences from the te
  • amOpen to a fixed term contract - 12 mont

hs

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Customer Care Professional

Taguig, National Capital Region ₱900000 - ₱1200000 Y American Express

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Job Description

Customer Care Professional - ANZ Commercial Servicing

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

#Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared 

values

and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

American Express delivers extraordinary customer care to Card Members, merchants and commercial clients ("Customers") around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security and service.

The Servicing Professional is a critical role in our contact center, providing the world's best customer experience every day.

What would you do every day as a Servicing Professional?
 

  • Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.
  • Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
  • Address customer inquiries and issues in a timely and accurate fashion.
  • Analyze customer information and make sound decisions while maintaining high customer satisfaction.
  • Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
  • Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.
  • Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
  • Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:
 

  • Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
  • Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
  • Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
  • Passion to serve, recommending products or solutions tailored to each Customer
  • A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
  • Proven analytical skills to analyze account data and make sound business decisions
  • A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
  • Flexibility to handle a variation of Customer questions and/or issues
  • High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines

Preferred Qualifications:
 

  • Customer service experience, ideally in a contact center environment

Additional Requirements:

  • The Company works 24*7 and as such our colleagues work in shifts to provide coverage to Customers at all times. Flexibility to work in different shifts at any time, including weekends as per business needs (dependent on operational hours) is an additional requirement
  • Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week, the same is subject to change as per business requirements and Company policy

Additional Details:
 

  • Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
  • Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
  • Work From Home Requirements:
  • Must have at least 25 MBPS internet connection plan / speed
  • Must have a private & quiet area to work at home
  • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video –

What to Expect: Recruitment at American Express

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

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