223 Teleperformance jobs in Cebu
Customer Care Representative
Cebu, Cebu
TALENT OUTSOURCING CHANNEL SOLUTIONS
Posted 21 days ago
Job Viewed
Job Description
"Join us and enjoy these Perks and Benefits!
Competitive salary package br>Government Mandated Benefits
Performance Bonuses and Incentives
Exciting Allowances and more!
Career growth
Qualifications:
At least a high school graduate (old curriculum) or senior high school graduate (new curriculum)
Good to excellent English communication skills
Willing to start immediately.
Must be fully vaccinated.
Interested applicants, just click the Apply now and submit your application right away.
Hurry up! Apply now!
Competitive salary package br>Government Mandated Benefits
Performance Bonuses and Incentives
Exciting Allowances and more!
Career growth
Qualifications:
At least a high school graduate (old curriculum) or senior high school graduate (new curriculum)
Good to excellent English communication skills
Willing to start immediately.
Must be fully vaccinated.
Interested applicants, just click the Apply now and submit your application right away.
Hurry up! Apply now!
This advertiser has chosen not to accept applicants from your region.
0
Customer Care Specialist
Cebu, Cebu
TORCH SOLUTIONS
Posted 22 days ago
Job Viewed
Job Description
Job Description:
We are seeking enthusiastic and dedicated individuals to join a dynamic call center team. As a Call Center Representative, you will be the first point of contact for a customer, handling inbound and outbound calls to provide exceptional service and support. br>
Responsibilities:
Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
Providing information about products, services, and resolving customer issues.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
Identifying and escalating priority issues to the appropriate team member.
Meeting and exceeding performance targets, including call handling metrics, customer satisfaction, and quality assurance standards.
Collaborating with team members and other departments to ensure overall customer satisfaction.
Requirements:
Excellent communication skills, both verbal and written.
Strong customer service orientation with the ability to adapt to various customer personalities.
Previous experience in a customer service role or call center is preferred but not required.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in using computers and navigating through multiple systems.
High school diploma or equivalent; additional education or certifications are a plus.
We are seeking enthusiastic and dedicated individuals to join a dynamic call center team. As a Call Center Representative, you will be the first point of contact for a customer, handling inbound and outbound calls to provide exceptional service and support. br>
Responsibilities:
Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
Providing information about products, services, and resolving customer issues.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
Identifying and escalating priority issues to the appropriate team member.
Meeting and exceeding performance targets, including call handling metrics, customer satisfaction, and quality assurance standards.
Collaborating with team members and other departments to ensure overall customer satisfaction.
Requirements:
Excellent communication skills, both verbal and written.
Strong customer service orientation with the ability to adapt to various customer personalities.
Previous experience in a customer service role or call center is preferred but not required.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in using computers and navigating through multiple systems.
High school diploma or equivalent; additional education or certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
1
Customer Care Specialist
Cebu, Cebu
Newfold Digital
Posted today
Job Viewed
Job Description
Customer Care Specialist
1) Provides excellent service and support to our customers through phone and
2) Deals with all forms of inquiries politely and professionally, always keeping our company’s reputation front of mind
4) Comprehends customers’ needs and concerns, and offers the best possible
solution
5) Gathers information and determines the issue by evaluating and analyzing the symptoms
7) Educates customers on inquiries and other product information
8) Manages difficult customer situations in a cool, calm, composed, and
professional manner
9) Escalates valid issues to the appropriate channels with urgency, keeps self in a calm and composed state
10) Keeps records of customers’ interactions, transactions, comments, and
complaints
11) Meets the required Key Performance Metrics set for the group
12) Adheres to the QA policies at hand, ensures high quality service is provided to the customers
13) Develops customer relationship by providing the Best in World service
14) Works collaboratively and closely with Team Leaders, Support Managers, and training staff
15) Communicates and coordinates effectively with other team members and other internal departments
16) Assists in providing customer support through chat when the need arises
1) Renders work hours with flexibility when required
2) Dresses appropriately and always presents a good image for the company
3) Conducts business in alignment with the company’s core values
4) Complies with the different policies set by the company
5) Ensures that our company conducts business in an ethical manner at all times
without putting anyone in a position of risk
6) Performs other duties and responsibilities that may be assigned by Management from time to time
1) Provides excellent service and support to our customers through phone and
2) Deals with all forms of inquiries politely and professionally, always keeping our company’s reputation front of mind
4) Comprehends customers’ needs and concerns, and offers the best possible
solution
5) Gathers information and determines the issue by evaluating and analyzing the symptoms
7) Educates customers on inquiries and other product information
8) Manages difficult customer situations in a cool, calm, composed, and
professional manner
9) Escalates valid issues to the appropriate channels with urgency, keeps self in a calm and composed state
10) Keeps records of customers’ interactions, transactions, comments, and
complaints
11) Meets the required Key Performance Metrics set for the group
12) Adheres to the QA policies at hand, ensures high quality service is provided to the customers
13) Develops customer relationship by providing the Best in World service
14) Works collaboratively and closely with Team Leaders, Support Managers, and training staff
15) Communicates and coordinates effectively with other team members and other internal departments
16) Assists in providing customer support through chat when the need arises
1) Renders work hours with flexibility when required
2) Dresses appropriately and always presents a good image for the company
3) Conducts business in alignment with the company’s core values
4) Complies with the different policies set by the company
5) Ensures that our company conducts business in an ethical manner at all times
without putting anyone in a position of risk
6) Performs other duties and responsibilities that may be assigned by Management from time to time
This advertiser has chosen not to accept applicants from your region.
2
Customer Care Specialist
Cebu, Cebu
Newfold Digital
Posted today
Job Viewed
Job Description
Customer Care Specialist
1) Provides excellent service and support to our customers through phone and
2) Deals with all forms of inquiries politely and professionally, always keeping our company’s reputation front of mind
4) Comprehends customers’ needs and concerns, and offers the best possible
solution
5) Gathers information and determines the issue by evaluating and analyzing the symptoms
7) Educates customers on inquiries and other product information
8) Manages difficult customer situations in a cool, calm, composed, and
professional manner
9) Escalates valid issues to the appropriate channels with urgency, keeps self in a calm and composed state
10) Keeps records of customers’ interactions, transactions, comments, and
complaints
11) Meets the required Key Performance Metrics set for the group
12) Adheres to the QA policies at hand, ensures high quality service is provided to the customers
13) Develops customer relationship by providing the Best in World service
14) Works collaboratively and closely with Team Leaders, Support Managers, and training staff
15) Communicates and coordinates effectively with other team members and other internal departments
16) Assists in providing customer support through chat when the need arises
1) Renders work hours with flexibility when required
2) Dresses appropriately and always presents a good image for the company
3) Conducts business in alignment with the company’s core values
4) Complies with the different policies set by the company
5) Ensures that our company conducts business in an ethical manner at all times
without putting anyone in a position of risk
6) Performs other duties and responsibilities that may be assigned by Management from time to time
1) Provides excellent service and support to our customers through phone and
2) Deals with all forms of inquiries politely and professionally, always keeping our company’s reputation front of mind
4) Comprehends customers’ needs and concerns, and offers the best possible
solution
5) Gathers information and determines the issue by evaluating and analyzing the symptoms
7) Educates customers on inquiries and other product information
8) Manages difficult customer situations in a cool, calm, composed, and
professional manner
9) Escalates valid issues to the appropriate channels with urgency, keeps self in a calm and composed state
10) Keeps records of customers’ interactions, transactions, comments, and
complaints
11) Meets the required Key Performance Metrics set for the group
12) Adheres to the QA policies at hand, ensures high quality service is provided to the customers
13) Develops customer relationship by providing the Best in World service
14) Works collaboratively and closely with Team Leaders, Support Managers, and training staff
15) Communicates and coordinates effectively with other team members and other internal departments
16) Assists in providing customer support through chat when the need arises
1) Renders work hours with flexibility when required
2) Dresses appropriately and always presents a good image for the company
3) Conducts business in alignment with the company’s core values
4) Complies with the different policies set by the company
5) Ensures that our company conducts business in an ethical manner at all times
without putting anyone in a position of risk
6) Performs other duties and responsibilities that may be assigned by Management from time to time
This advertiser has chosen not to accept applicants from your region.
3
Customer Care Specialist (Work Onsite)
Cebu, Cebu
Talent Outsourcing Channel Solutions
Posted 27 days ago
Job Viewed
Job Description
Urgent in need of Customer Service for Healthcare Account in Cebu City!
br>Duties:
provide excellent customer service to existing clients
answer customer support calls
update client database whenever necessary
promote other products & services whenever necessary
Qualifications:
With or without call center experience
High school diploma or equivalent; additional education or training in customer service is a plus.
Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
Amenable to work on site
Perks and Benefits:
• Salary plus high Incentives < r>• Paid training < r>• HMO benefits < r>• Government mandated benefits < r>• Paid leaves and many more
br>Duties:
provide excellent customer service to existing clients
answer customer support calls
update client database whenever necessary
promote other products & services whenever necessary
Qualifications:
With or without call center experience
High school diploma or equivalent; additional education or training in customer service is a plus.
Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
Amenable to work on site
Perks and Benefits:
• Salary plus high Incentives < r>• Paid training < r>• HMO benefits < r>• Government mandated benefits < r>• Paid leaves and many more
This advertiser has chosen not to accept applicants from your region.
4
Urgently Hiring - Customer Care Representative
Balamban, Cebu
Orbit Teleservices
Posted today
Job Viewed
Job Description
**Orbit Teleservices **helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients.
**Minimum Qualifications**:
- at least **Highschool **graduateAttention to detail is required
- Self-motivated and can handle pressure well
- **Excellent English** Communication Skills
- Knowledge in basic Microsoft programs
- **MUST** not be currently employed
**Here's What Orbit **Can Offer You**:
- 3 Dependents can be enrolled in our HMO after 3 months
- 13th Month Pay
- Departmental Awards
- Maternity/Paternity Leave
- Paid leaves 1SL/1VL per month can accumulate if unused
- Attendance Bonus
- 10%-15% DISCOUNT on Partner Gyms
- Competitively priced earnings packages
- Occupation advancement: Obtain growth by way of numerous training
Word of mouth program: Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral Program
Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation! We are currently in need of a Call Center Agent.
**Job Descriptions**:
- Provides assistance, training, and troubleshooting support to lower-level staff.
- Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, response time, and quality of input.
- Resolves telephone messages and delivers information a
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php16,000.00 - Php26,000.00 per month
**Benefits**:
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Will you be able to commute to Cebu City for an office interview?
**Education**:
- Junior High School (required)
**Language**:
- Fluent English (required)
**Minimum Qualifications**:
- at least **Highschool **graduateAttention to detail is required
- Self-motivated and can handle pressure well
- **Excellent English** Communication Skills
- Knowledge in basic Microsoft programs
- **MUST** not be currently employed
**Here's What Orbit **Can Offer You**:
- 3 Dependents can be enrolled in our HMO after 3 months
- 13th Month Pay
- Departmental Awards
- Maternity/Paternity Leave
- Paid leaves 1SL/1VL per month can accumulate if unused
- Attendance Bonus
- 10%-15% DISCOUNT on Partner Gyms
- Competitively priced earnings packages
- Occupation advancement: Obtain growth by way of numerous training
Word of mouth program: Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral Program
Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation! We are currently in need of a Call Center Agent.
**Job Descriptions**:
- Provides assistance, training, and troubleshooting support to lower-level staff.
- Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, response time, and quality of input.
- Resolves telephone messages and delivers information a
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php16,000.00 - Php26,000.00 per month
**Benefits**:
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Will you be able to commute to Cebu City for an office interview?
**Education**:
- Junior High School (required)
**Language**:
- Fluent English (required)
This advertiser has chosen not to accept applicants from your region.
5
Customer Care Advisor- Search Engine account- Virtual process
Cebu, Cebu
Lexie Staffing and Business Consulting
Posted 24 days ago
Job Viewed
Job Description
Hiring for GOOGLE NFL account
- with 1 yr BPO exp br>- must be 18 yrs old and above/ atleast HS grad old curriculum
- earn 25,500 per month with 7,500 special incentives and 7,500 commission
send your CV now!
- with 1 yr BPO exp br>- must be 18 yrs old and above/ atleast HS grad old curriculum
- earn 25,500 per month with 7,500 special incentives and 7,500 commission
send your CV now!
This advertiser has chosen not to accept applicants from your region.
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About the latest Teleperformance Jobs in Cebu !
6
Technical Support Representative
Cebu, Cebu
Dynamic Talent Solutions
Posted 16 days ago
Job Viewed
Job Description
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
br>Qualifications:
-No BPO experience needed for college graduate
-at least 3 months of experience in BPO for HS/SHS and College undergrad
-Can join on the first week of July
-Amenable to work onsite and shifting schedule
-Good communication skills
- 16K -17K for basic and allowance (FIXED) + bonuses + unlimited commission
br>Qualifications:
-No BPO experience needed for college graduate
-at least 3 months of experience in BPO for HS/SHS and College undergrad
-Can join on the first week of July
-Amenable to work onsite and shifting schedule
-Good communication skills
- 16K -17K for basic and allowance (FIXED) + bonuses + unlimited commission
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Representative
Cebu, Cebu
SVCPH Inc.
Posted 2 days ago
Job Viewed
Job Description
JOB SUMMARY:
The Tier I Support Technician position requires a driven, independent thinker to complete his/her job function of deploying, maintaining, administrating, and resolving technical problems. The Tier I Support Technician will be responsible for supporting desktop environments and specific server duties as assigned.
SUMMARY OF KEY RESPONSIBILITIES:
- Provides primary support for desktop related issues
- Deliver customer service excellence each day
- Troubleshoots computers systems
- Performs virus and malware removal
- Maintains a secure computer environment
- Supports the clients by addressing problems and their needs in a timely and cordial manner
- Develops and maintains accurate and up-to-date user and system documentation regarding computer related issues
- Fully documents support requests via ConnectWise PSA following through until customer is satisfied with resolution
- Performs other related duties as required to support Company objectives
REQUIREMENTS:
- 2+ years of experience in Windows 10 computer operating systems
- Understands TCP/IP networking
- Experience with remote support software
- Outstanding communication, interpersonal, listening, and analytical skills
- Ability to work well with others
- Must possess problem-solving skills and analytical abilities
- Energetic and self-motivated team player
- Ability to interact with clients in a professional manner
- Must be willing to work on-site
- Must be willing to work nights and weekends
Work Schedule: Night Shift
Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!
Check out our Facebook page:
Enjoy the following benefits:
- Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
- Life insurance program
- Free weekly in-house massage
- Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
- Career development
- Service incentive leave program
- Annual salary increase based on performance
- Fun and family-like working environment
- Quarterly team outing
- Free flowing coffee and hot chocolate
- Cozy sleeping lounge and canteen plus entertainment area
- Excellent office location in Cebu IT Park
*Terms and conditions apply.
How to apply:
Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.
What to prepare:
- Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
- Pen
- ID
Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days . Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).
This advertiser has chosen not to accept applicants from your region.
8
Mid-level Technical Support
Cebu, Cebu
Neksjob Corporation
Posted 15 days ago
Job Viewed
Job Description
About the Role
br>Technical support: Oversee major incidents, mitigate risks, and provide stability through proactive solutions.
Responsibilities
Expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.
Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.
Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.
Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist.
Troubleshoot and manage SQL databases for efficient support operations.
Enhance support infrastructure, implement automation, and drive efficiency improvements.
Qualifications
Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing.
Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
Required/Mandatory Skills: Atleast 60-70% of the skills should match from the below list
Windows or VM
Linux or Azure
Containerization / Kubernetes
IAM + Security
Basic networking
ITSM (basic)
br>Technical support: Oversee major incidents, mitigate risks, and provide stability through proactive solutions.
Responsibilities
Expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.
Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.
Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.
Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist.
Troubleshoot and manage SQL databases for efficient support operations.
Enhance support infrastructure, implement automation, and drive efficiency improvements.
Qualifications
Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing.
Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
Required/Mandatory Skills: Atleast 60-70% of the skills should match from the below list
Windows or VM
Linux or Azure
Containerization / Kubernetes
IAM + Security
Basic networking
ITSM (basic)
This advertiser has chosen not to accept applicants from your region.
9