334 Technology And Operations Services jobs in Taguig

Job Summary

• Assist in a suitable manner in IT resource (Service, HW, SW and network) management by delivering supports to the IT procurement, configurations, installations, deployment, decommission, disposal and inventory control
• Ensure that all hardware, software and services are provided properly by supplier
• Assist in ensuring continued operation of network, systems and server by engaging supports in infrastructure maintenance and monitoring of IT security
• To ensure appropriate general administrative works by fulfilling the on-time processing of IT expense payments, filing of contract documents, and proper preparations and maintenance of technical documents.
• Help in projects that implement new equipment or systems related to infrastructure.

Minimum Requirements

• Bachelors degree in any IT or Business-related courses
• Around 2-3 years of extensive experience in IT infrastructure supports
• Knowledge of Network/Security/Server Technologies
• Technical administration of PCs, Printers, and other IT Equipment
• Ability to understand user requirements through active and empathetic listening

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas grocery
• Company events
• Discounted lunch
• HMO
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Performance bonus
• Others

Schedule:

• Monday to Friday

Job Summary

• Assist in a suitable manner in IT resource (Service, HW, SW and network) management by delivering supports to the IT procurement, configurations, installations, deployment, decommission, disposal and inventory control
• Ensure that all hardware, software and services are provided properly by supplier
• Assist in ensuring continued operation of network, systems and server by engaging supports in infrastructure maintenance and monitoring of IT security
• To ensure appropriate general administrative works by fulfilling the on-time processing of IT expense payments, filing of contract documents, and proper preparations and maintenance of technical documents.
• Help in projects that implement new equipment or systems related to infrastructure.

Minimum requirements

• Bachelor's degree in any IT or Business-related courses
• Around 2-3 years of extensive experience in IT infrastructure supports

Required skills

• Knowledge of Network/Security/Server Technologies
• Technical administration of PCs, Printers, and other IT Equipment
• Ability to understand user requirements through active and empathetic listening

JOB OBJECTIVE:

The IT Infrastructure & Disaster Management Specialist is responsible for managing and maintaining the organization's IT operational services across all office and project site locations. This includes overseeing network infrastructure, cloud services, IT asset inventory, and ensuring high-quality end-user support. The role also involves implementing disaster recovery strategies to safeguard business continuity.

SCOPE AND RESPONSIBILITIES:

1. ITSM – Ensure operational tickets are responded and resolved within SLA.

2. Ensures Office 365 Applications Including but not limited to Exchange Online, Azure AD, Onedrive, sharepoint and Server Infrastructure on Azure Cloud are available to all users all the time.

3. Monitor and manage organisatijon cyber security tools such as Netskope, Crowdstrike ,firewall and other tools.

4. Ensures that on-prem servers and Cloud Infrastructure is running smoothly and standard configuration is met; monitoring and maintenance of the company's storage systems (local storage, SAN & NAS, etc.) in a production and test environment.

5. Ensures all end points are secured with AV, Web security tools, web filter monitoring.

6. Azure Cloud Server creation, Change, maintain & manage, Install, configure and manage organizations firewalls located in different locations. Configuring of security, managing and monitoring and backup of the Firewalls, Switches and other network devices. Managing VPN connectivity of different locations. Organisation LAN, Switches, VLAN's , Wireless and RF installation, configuration and monitoring. Planning of Structure cabling(Copper, Fiber, Wireless), Installation and managing.

7. Server Hardware, O/S Installation and administration, troubleshooting. Application functionality, administratinad monitoring.

8. Performs and ensures backup of all production and standby systems for the entire organization. Ensures that all critical data are preserved and the integrity of all backup media by doing periodic restoration.

9. Plans & Provides Monitoring of operations and support for all Server (Physical and Virtual), Backup and Storage Infrastructures.

10. Defines escalation procedures when appropriate to resolve processing critical problems in a timely manner and meet service level.

11. Supervises the third party / subcontractor on doing data center maintenance works such as involving cable management, power requirements, rack allocation, server mounting and wiring closets of the entire organization, fire suppression, thermal and electrical requirements.

12. Reviews and evaluates documentations related to operations manual, work procedures/processes and inventories.

13. Performs other duties that may be assigned from time to time.

Minimum Qualifications:

Graduate of Computer Engineering, Computer Science, Information Technology or equivalent

Minimum Experience:

At least three (3) years in a supervisory/management role

At least seven (7) years of overall experience in Information Technology

-Knowledgeable in VMware ESXi, VSphere, VCenter and Hyper-V expertise

-Knowledge of network devices such as Firewalls, Switches and WiFi Configuration and management.

-Knowledgeable in Cloud Technologies (Azure, Microsoft M365 and AWS)

-Knowledgeable in Backup and Disaster Recovery technology.

-End user support and Troubleshooting.

Job Types: Full-time, Permanent

Work Location: In person

Qualifications:

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field.
• With related experience regarding technical support and service but fresh graduates who is willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars.
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers.
• Initiative and work organization
• Must have documentation skills.
• Willing to travel and be assigned on site
• Able to attend client's request on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP.

Job Type: Full-time

Work Location: In person

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

• Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
• Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
• Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

• Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
• Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.

Collaboration & Communication

• Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
• Participate in team training, mentorship, and development sessions to enhance your skills

Qualifications

• 2-3 years of technical support experience.
• Previous experience troubleshooting hardware and software remotely is required.
• Exceptional English language written and verbal communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to troubleshoot technical issues in a clear, concise manner.

Preferred

• Familiarity with Zendesk support ticketing systems.
• Background in photography, software, or event-related technology is a plus.

Skills & Competencies

• Proactive and resourceful in identifying solutions.
• Comfortable working in a remote team environment.
• Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
• Empathy and patience when dealing with customer challenges.

Job Responsibilities:

• Maintain and troubleshoot computers, printers, and other peripherals in the head office and project sites.
• Responsible for computer preventive maintenance in head office and project sites
• Support and maintain network peripherals
• Check and validate server physical loads and usage
• Installation of software applications to all computers such as operating system, anti-virus, office suite applications, and engineering applications.

Qualifications:

• Must possess at least 2 year graduate or higher on Information Technology
• Knowledgeable on certain database management software
• Must be familiar on any specific programming language
• Knowledgeable in computer and network troubleshooting
• Knowledge on linux server management, web development on wordpress, PF sense firewall and load balancing

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

• Basic knowledge of electrical and civil works is a plus, but not required. Willingness to undergo training is essential.
• Must possess good moral character and a positive work attitude.
• Senior High School graduates are preferred but not required.

Job Types: Full-time, Fresh graduate

Work Location: In person