465 Technology And Operations Services jobs in Taguig

Are you thrilled about delivering outstanding customer service? We're looking for a vibrant Call Center Agent to join our team in Metro Manila

If you're a High School Graduate (old curriculum) and excited to work onsite, this opportunity is for you

Your Key Responsibilities

• Engage with customers on social media platforms, responding to inquiries and resolving concerns professionally.
• Provide top-notch support through chat, email, or calls, ensuring a seamless customer experience.
• Collaborate with the team to enhance customer interactions and improve overall service quality.

Perks You'll Enjoy

• Competitive salary
• HMO on Day 1
• One-day hiring process
• Flexible shifts: Day, Night, and Graveyard
• Voice and non-voice accounts available

URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Free parking
• On-site parking
• Paid training
• Pay raise

Experience:

• Technical support: 1 year (Preferred)

Work Location: In person

Scope of Work:

• Imaging and Pre-Provisioning: Preparing laptops for deployment without requiring system access, under PCLM supervision.
• Storage Management: Organizing, labeling, and sanitizing IT equipment; maintaining inventory accuracy.
• Cable Grooming and Scanning: Supporting physical readiness of devices for end-user deployment.

Requirements:

• A degree holder; associate; diploma in any computer-related course
• Has related technical experience during past employment or internship
• Above average communication skills and with strong customer service orientation

Others:

• Shifting Schedule: To cover operations between 9AM to 12 midnight. Monday to Friday (Shifting schedule; regular shift is 9 hours of working hours daily)
• Project Duration: 4 months
• Project Location: BGC, Taguig City
• Salary might range around 18-19k

Job Type: Fixed term

Contract length: 4 months

Pay: Php18, Php19,000.00 per month

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Please ensure to read all the details before submitting an application. Thank you.

Work Location: In person

Job Description:

Responsibilities include but are not limited to the following:

• Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
• Communicate with customers and technicians via Five9 SoftPhone
• Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed
• Follow up with manufacturers, service providers, and internal teams on open tickets
• Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
• Collaborate with team members through daily stand-up meetings and other communication tools
• Consistently meet work and performance review expectations, ensuring high quality and productivity standards
• Collaborate efficiently with other internal and external teams to resolve open tickets
• Perform additional tasks as assigned

Required Skills/Experience:

• Associate/Bachelor's degree or any relevant vocational course and/or relevant certifications
• Basic understanding of electrical concepts, including voltage, current, and power
• Experience managing wireless carriers, troubleshooting and provisioning/deactivation
• Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting
• Excellent verbal and written communication in English
• Flexible for shifting and hybrid schedules

Perks:

1. Non-taxable allowances
2. Merit increases
3. HMO coverage for you and your dependent
4. Internal and external learning programs through Shield University
5. The coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock, and many more)
6. Regular team building activities, both virtual and in-person
7. Annual company-wide team building
8. Birthday gift vouchers
9. Performance incentives

*Schedule is fixed night shift – 11pm to 8am (US Schedule) / Tuesday to Saturday/ 2-3 days work on-site/ Location: 9F Uptown Bonifacio Tower 3, 11th Ave., Cor. 36th St.

BGC, Taguig City

Technical Support | Temp Work At Home

Financial | On Site

Health Care | Temp Work At Home

Who Can Apply?

College Graduates – No BPO experience needed

At least 6 months BPO experience for Undergraduates & SHS/HS Graduates (Old Curriculum)

Must have an active Viber account

Must have a strong internet connection

Residing within Everise Locations or nearby areas

• EMPLOYEE Referral
• EMPLOYEE NAME; Kristine Villanueva
• EMPLOYEE ID;

TECHNICAL SUPPORT SPECIALIST

Responsibilities:

• Address EV charger concerns and escalate to manufacturers when needed.
• Communicate with customers and technicians using Five9 SoftPhone.
• Monitor charger performance and escalate issues promptly.
• Coordinate with manufacturers, service providers, and internal teams.
• Meet response and resolution time targets.
• Participate in daily meetings and maintain clear communication.
• Maintain strong performance and productivity.
• Collaborate to resolve technical issues efficiently.
• Support operations by handling additional tasks as needed.

Qualifications:

• Educational background: SHS/Vacational/Bachelor's
• Basic understanding of electrical concepts (voltage, current, power).
• Experience in network troubleshooting and working with wireless carriers (LAN/WAN, TCP/IP, VPN, OSI model).
• Strong English communication skills.
• Willingness to work flexible and hybrid schedules.

Benefits:

• Monthly internet allowance.
• Performance-based incentives.
• Fun and engaging workplace (snacks, games, beer-o-clock, etc.).
• Game nights and team-building activities.
• Access to internal training programs.
• HMO coverage for you and your dependent.

Company: IT

Work Set-up: Hybrid

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Flextime
• Health insurance
• Promotion to permanent employee
• Staff meals provided
• Work from home

Application Question(s):

• Answer the following questions:

• Do have Basic understanding of electrical concepts, including voltage, current, and power?

• Do you have Experience managing wireless carriers, troubleshooting and provisioning/deactivation?

• Do you have Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?

• Answer the following questions:

Note: This role offers 20,000-25,000 basic pay + other benefits (Allowance, HMO etc.)

1. How much is your asking salary?

2. Amendable for 20,000-25,000 basic pay + other benefits?

Education:

• Senior High School (Preferred)

Experience:

• Technical support: 2 years (Required)

Work Location: In person

Position Summary:

The candidate will have excellent communication skills and a track record for providing great customer service and troubleshooting methods. There is a unique opportunity to work in challenging IT environments enabling both your problem solving and leadership skills. The client-facing nature of this role requires that oral and written communication skills are of utmost important, as is the ability to get hands-on when required.

About MA Financial Group:

MA Financial Group is a global alternative asset manager specialising in private credit, real estate and hospitality. We lend to property, corporate and specialty finance sectors and provide corporate advice.

We invest and manage $9.9 billion on behalf of our clients, have $28 billion in managed loans and have advised on over 120 billion in advisory and equity capital market transactions (as at September 2024).

We have a team of more than 800 working in Australia, Hong Kong, China, Singapore, Philippines and the United States.

MA Financial is a place of opportunity and unlimited potential. It's a place that empowers you to think, collaborate, and help create something truly valuable.

Key Responsibilities

• Respond to broker queries and help requests, gathering information related to incidents or issues to determine the root cause of the problem and devise solutions to resolve the user's issue.
• Manage the flow of incoming support requests and escalate issues to Internal Developers as required along with details related to the problem, records of unsuccessful solutions, and any data gathered related to the user's problem.
• Where possible, directly resolve the brokers technical issues either by remotely accessing the brokers computer to examine their settings and system and taking steps to resolve the issue.
• Maintain detailed records of brokers issues to diagnose and repair problems.
• Conduct periodic system tests when required.
• Assist with troubleshooting activities and ensure that software updates do not cause unforeseen problems elsewhere within the system or result in excessive downtime.
• Maintaining a library of knowledge base articles for any known issues or system functionalities

Qualifications:

• Genuine "customer first" approach and comfortable dealing with customers
• Demonstrated experience working in comparable service desk position
• Strong communication and interpersonal skills
• Good time management, strong analytical and problem-solving skills
• Ability to think on their feet
• Comfortable working as a team
• Able to work effectively and efficiently towards goals in a complex/diverse environment with multiple and changing demands
• Previous experience in similar industry is highly desirable
• Tertiary qualifications in Banking & Finance is highly desirable

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Position Summary:

We are looking for a highly motivated and detail-oriented individual to provide technical support to end users across the organization. This remote role is crucial in delivering exceptional IT service to employees at all levels, including senior and executive leadership. The ideal candidate will have hands-on experience with PCs and Apple mobile devices, proficiency with newer Windows operating systems, and excellent customer service skills.

Key Responsibilities

• Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
• Diagnose and resolve hardware, software, and fundamental network issues remotely.
• Document and manage support requests through the FreshService ITSM/ticketing platform.
• Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
• Provide level one triage for VDI users
• Escalate complex incidents to senior technicians as required.
• Adhere to company policies concerning security and confidentiality.
• Address printing concerns, both local and network-based.
• Utilize Zoho Assist for secure remote access and support of user computers.
• Troubleshoot audio and video issues encountered during video conferencing sessions.
• Administer new user onboarding processes by appropriately adding accounts to relevant systems, including Active Directory, Microsoft 365, Vonage, Dynamics 365, and HubSpot.
• Oversee user deactivation procedures by removing accounts from these platforms as necessary.
• Provide ongoing support for Microsoft 365 and on-premises Active Directory environments.
• Create and manage distribution groups within Office 365.
• Add and remove user accounts in Vonage.
• Resolve issues related to the Vonage application.
• Manage user accounts within the Mainframe system, including additions and removals.
• Troubleshoot Barracuda VPN installation and connection challenges
• Perform password resets in the Mainframe system.
• Monitor system health and performance using Data Dog.
• Release emails and manage permitted senders through Mimecast.
• Address and resolve OneDrive-related issues.
• Deliver support and training for Microsoft applications.

Required Qualifications

• Demonstrates exceptional organizational, time-management, and follow-up abilities
• Maintains confidentiality and addresses sensitive requests with the utmost professionalism
• Exhibits outstanding proficiency in both written and verbal communication
• Possesses strong interpersonal skills, supporting employees at all organizational levels
• Operates independently and excels in dynamic, remote work environments
• Has prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices
• Understands basic networking concepts and is adept at troubleshooting issues
• Experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive
• Familiar with Azure Virtual Desktop Infrastructure (VDI) environment
• Capable of creating and managing distribution groups within Office 365
• Familiar with on-premises Active Directory, particularly user and group management
• Knowledgeable in ITIL principles and IT Service Management (ITSM) frameworks
• Previously supported executive-level personnel

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

• Health insurance
• Paid training
• Promotion to permanent employee
• Work from home

Application Question(s):

• This will be onsite training and nesting for the first 2-3 weeks then remote after, can you go onsite?
• What's your previous and expected salary?
• Can you start September 15?

Experience:

• Technical Support Representative: 1 year (Required)

Work Location: Hybrid remote in Taguig

Expected Start Date: 09/15/2025