BPO - Technical Support Engineer with Linux Experience (Hybrid Setup) #M02
Parañaque, National Capital Region
Unity Communications
Posted 11 days ago
Job Viewed
Job Description
As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.
This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader.
See if this job is right for you. ️
How You Spend Your Eight Hours
- Respond to client problems and questions coming in through email and phone calls
- Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
- Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
- Enter client-related information, including case history, into the contact tracking database
- Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
- Assist with the build of Linux-based servers for deployment at client sites
- Help customers install, configure, and use the AG Mednet network and peripheral systems
What You Must Possess
- Degree in a technical discipline or equivalent experience
- One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
- Experience with Windows and OS X operating systems
- Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
- Broad understanding of LAN and WAN technologies
- Shell scripting experience (BASH, Python)
- Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
- Excellent customer service skills with the ability to handle and diffuse difficult situations
- Ability to respond to clients with a high degree of professionalism and accuracy
- Excellent verbal and written communication skills
- Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
- Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
- Exposure to AWS and application servers is a plus
What You Shall Receive
- HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
This advertiser has chosen not to accept applicants from your region.
0
Technical Services Engineer
Muntinlupa City, National Capital Region
Fresenius Medical Care North America
Posted 21 days ago
Job Viewed
Job Description
**Fresenius Medical Care** is the world's leading provider of dialysis products and services. We care for people with chronic kidney failure, of whom around 3.4 million worldwide depend on dialysis treatment. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.
We are a **People-Centric organization** , capitalizing on our harmonized global values of being Collaborative, Proactive, Reliable, and Excellent.
Our **compensation strategy approach follows our Total Rewards Philosophy** of driving and differentiating performance to attract, retain, and engage talents. We provide competitive pay, reward and benefits programs, and learning and development opportunities.
**Pay**
- Offers Competitive Base Pay with premium on experience and competency
**Reward Programs**
- Individual and Team Recognition Programs
**Benefits**
- 13th Month Pay
- With Mandatory SSS, Pag-ibig and Philhealth Benefits
- Free Clinic Uniform
- Allowances
- Comprehensive HMO, Group Life, and Personal Accident Insurance Coverage
- Retirement Program
- Vacation and Sick Leave Credits
- Annual Physical Examination and Vaccination Program
- Flu, Pneumonia and Hepa B Vaccines
**Learning and Development**
- Career Development Opportunities
Talk to us to learn more!
**DUTIES AND RESPONSIBILITIES:**
+ Serves as an effective team member and role model for other team members.
+ Maintains accurate & complete inventory of medical equipment & systems in assigned areas.
+ Provides timely & effective technical services (e.g., inspections, repairs, upgrades & overhauls) on dialysis equipment/systems (including water treatment) in assigned areas.
+ Participates in the planning, installation, and integration of dialysis equipment and/or water treatment system.
+ Provides user and technical training to the customer personnel who are assigned to operate the medical equipment.
+ Effectively documents (e.g., handwritten, computer, & photo as appropriate) all service activities . including assessment of services needed & categorization of services provided.
+ Provides consultation and impromptu in-service to clinicians regarding proper, safe and effective use & care of medical equipment and water treatment system.
+ Develops and/or makes recommendations regarding inspection procedures.
+ Participates in the assessment process to determine which equipment is due for replacement and/or decommissioning.
+ Coordinates with the customer service representatives and provides/validates the accuracy of information pertaining to machine and customer inquiries and/or complaints and ensures fast turnaround time of service.
+ Can be assigned as an in-house engineer in big accounts with requirement to respond within 1-2 hours from notification.
+ Compassionate with the needs of other team members, may perform other duties as required or assigned.
**JOB REQUIREMENTS:**
+ Bachelor's degree holder of Electronics Engineering, Electronics and Communications Engineering, Biomedical discipline, or the like
+ Knowledge in MS Office (MS Word, Excel, Powerpoint)
+ With good communications skills
+ With valid driver's license
+ Willing to be on fieldwork
+ Fresh graduate is acceptable
**Multiple positions open for areas below**
+ NCR
+ South Luzon
We are a **People-Centric organization** , capitalizing on our harmonized global values of being Collaborative, Proactive, Reliable, and Excellent.
Our **compensation strategy approach follows our Total Rewards Philosophy** of driving and differentiating performance to attract, retain, and engage talents. We provide competitive pay, reward and benefits programs, and learning and development opportunities.
**Pay**
- Offers Competitive Base Pay with premium on experience and competency
**Reward Programs**
- Individual and Team Recognition Programs
**Benefits**
- 13th Month Pay
- With Mandatory SSS, Pag-ibig and Philhealth Benefits
- Free Clinic Uniform
- Allowances
- Comprehensive HMO, Group Life, and Personal Accident Insurance Coverage
- Retirement Program
- Vacation and Sick Leave Credits
- Annual Physical Examination and Vaccination Program
- Flu, Pneumonia and Hepa B Vaccines
**Learning and Development**
- Career Development Opportunities
Talk to us to learn more!
**DUTIES AND RESPONSIBILITIES:**
+ Serves as an effective team member and role model for other team members.
+ Maintains accurate & complete inventory of medical equipment & systems in assigned areas.
+ Provides timely & effective technical services (e.g., inspections, repairs, upgrades & overhauls) on dialysis equipment/systems (including water treatment) in assigned areas.
+ Participates in the planning, installation, and integration of dialysis equipment and/or water treatment system.
+ Provides user and technical training to the customer personnel who are assigned to operate the medical equipment.
+ Effectively documents (e.g., handwritten, computer, & photo as appropriate) all service activities . including assessment of services needed & categorization of services provided.
+ Provides consultation and impromptu in-service to clinicians regarding proper, safe and effective use & care of medical equipment and water treatment system.
+ Develops and/or makes recommendations regarding inspection procedures.
+ Participates in the assessment process to determine which equipment is due for replacement and/or decommissioning.
+ Coordinates with the customer service representatives and provides/validates the accuracy of information pertaining to machine and customer inquiries and/or complaints and ensures fast turnaround time of service.
+ Can be assigned as an in-house engineer in big accounts with requirement to respond within 1-2 hours from notification.
+ Compassionate with the needs of other team members, may perform other duties as required or assigned.
**JOB REQUIREMENTS:**
+ Bachelor's degree holder of Electronics Engineering, Electronics and Communications Engineering, Biomedical discipline, or the like
+ Knowledge in MS Office (MS Word, Excel, Powerpoint)
+ With good communications skills
+ With valid driver's license
+ Willing to be on fieldwork
+ Fresh graduate is acceptable
**Multiple positions open for areas below**
+ NCR
+ South Luzon
This advertiser has chosen not to accept applicants from your region.
1
Technical Service Manager (Dialysis)
San Pedro, Laguna
Bioregen Euro Inc.
Posted today
Job Viewed
Job Description
**Required Education, Skills, and Qualifications**
- Biomedical Engineer or ECE or Electro Mechanical
- Knowledgeable in Hemodialysis machines
**Duties and Responsibilities**
- Plan, develop, organize, implement, direct and evaluate the Technical Service Department's function and performance.
- **Supervise Technicians **Technician supervisors oversee various work tasks performed by technicians to ensure that customer demands are being met and all company regulations are being followed.
- **Design and Implement Policies **Technician supervisors design workplace policies and standard practices and ensure they are being followed by technicians.
- **Perform Inspections **Technician supervisors perform regular inspections of tools, vehicles, and equipment used by the company. Items that do not meet quality standards are replaced as needed.
- **Evaluate Completed Projects **Technician supervisors evaluate completed work orders to ensure that all policies and standards have been followed and that the customer’s needs are met.
- **Train Technicians **Technician supervisors train new technicians and provide ongoing training for experienced technicians.
- **Design Training Programs **Technician supervisors design and implement training programs and protocols for technicians to follow.
**Salary**: Php30,000.00 - Php35,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to start ASAP?
**Experience**:
- Technical Manager: 2 years (preferred)
- Dialysis Technical Manager: 2 years (preferred)
Willingness to travel:
- 100% (preferred)
- Biomedical Engineer or ECE or Electro Mechanical
- Knowledgeable in Hemodialysis machines
**Duties and Responsibilities**
- Plan, develop, organize, implement, direct and evaluate the Technical Service Department's function and performance.
- **Supervise Technicians **Technician supervisors oversee various work tasks performed by technicians to ensure that customer demands are being met and all company regulations are being followed.
- **Design and Implement Policies **Technician supervisors design workplace policies and standard practices and ensure they are being followed by technicians.
- **Perform Inspections **Technician supervisors perform regular inspections of tools, vehicles, and equipment used by the company. Items that do not meet quality standards are replaced as needed.
- **Evaluate Completed Projects **Technician supervisors evaluate completed work orders to ensure that all policies and standards have been followed and that the customer’s needs are met.
- **Train Technicians **Technician supervisors train new technicians and provide ongoing training for experienced technicians.
- **Design Training Programs **Technician supervisors design and implement training programs and protocols for technicians to follow.
**Salary**: Php30,000.00 - Php35,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to start ASAP?
**Experience**:
- Technical Manager: 2 years (preferred)
- Dialysis Technical Manager: 2 years (preferred)
Willingness to travel:
- 100% (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Technical Representative, IT Operations (TCF)
Muntinlupa City, National Capital Region
Concentrix
Posted 23 days ago
Job Viewed
Job Description
Job Title:
Technical Representative, IT Operations (TCF)
Job Description
Technical Representative, IT Operations (TCF) responsibilities include providing advanced technical assistance and support to users, next-level
troubleshooting hardware and software issues, installing and configuring computer systems, maintaining and upgrading IT infrastructure,
managing network security, monitoring system performance, and training users on new technologies. Ensuring compliance with industry standards
and regulations. This role is crucial in ensuring the smooth operation of IT systems and supporting the organization's overall technology
needs.
Technical Representative, IT Operations (TCF) responsibilities include
+ providing advanced technical assistance and support to users, next leveltroubleshooting hardware and software issues.
+ installing and configuring computer systems, maintaining and upgrading IT infrastructure,
+ managing network security, monitoring system performance, and training users on new technologies.
+ Ensuring compliance with industry standardsand regulations.
+ This role is crucial in ensuring the smooth operation of IT systems and supporting the organization's overall technologyneeds.
Location:
PHL Muntinlupa - Alabang 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Technical Representative, IT Operations (TCF)
Job Description
Technical Representative, IT Operations (TCF) responsibilities include providing advanced technical assistance and support to users, next-level
troubleshooting hardware and software issues, installing and configuring computer systems, maintaining and upgrading IT infrastructure,
managing network security, monitoring system performance, and training users on new technologies. Ensuring compliance with industry standards
and regulations. This role is crucial in ensuring the smooth operation of IT systems and supporting the organization's overall technology
needs.
Technical Representative, IT Operations (TCF) responsibilities include
+ providing advanced technical assistance and support to users, next leveltroubleshooting hardware and software issues.
+ installing and configuring computer systems, maintaining and upgrading IT infrastructure,
+ managing network security, monitoring system performance, and training users on new technologies.
+ Ensuring compliance with industry standardsand regulations.
+ This role is crucial in ensuring the smooth operation of IT systems and supporting the organization's overall technologyneeds.
Location:
PHL Muntinlupa - Alabang 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
3
Sr. Technical Representative, IT Operations (TCF)
Muntinlupa City, National Capital Region
Concentrix
Posted 21 days ago
Job Viewed
Job Description
Job Title:
Sr. Technical Representative, IT Operations (TCF)
Job Description
Sr. Technical Representative, IT Operations (TCF) responsibilities include:
providing advanced technical assistance and support to users, next level
troubleshooting hardware and software issues, installing and configuring computer systems, maintaining and upgrading IT infrastructure,
managing network security, monitoring system performance, and training users on new technologies. Ensuring compliance with industry standards
and regulations. This role is crucial in ensuring the smooth operation of IT systems and supporting the organization's overall technology
needs.
Sr. Technical Representative, IT Operations (TCF) responsibilities include:
+ providing advanced technical assistance and support to users
+ next level troubleshooting hardware and software issues, installing and configuring computer systems, maintaining and upgrading IT infrastructure,
+ managing network security, monitoring system performance, and training users on new technologies.
+ Ensuring compliance with industry standards and regulations.
+ This role is crucial in ensuring the smooth operation of IT systems and supporting the organization's overall technology needs.
Location:
PHL Muntinlupa - Alabang 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Sr. Technical Representative, IT Operations (TCF)
Job Description
Sr. Technical Representative, IT Operations (TCF) responsibilities include:
providing advanced technical assistance and support to users, next level
troubleshooting hardware and software issues, installing and configuring computer systems, maintaining and upgrading IT infrastructure,
managing network security, monitoring system performance, and training users on new technologies. Ensuring compliance with industry standards
and regulations. This role is crucial in ensuring the smooth operation of IT systems and supporting the organization's overall technology
needs.
Sr. Technical Representative, IT Operations (TCF) responsibilities include:
+ providing advanced technical assistance and support to users
+ next level troubleshooting hardware and software issues, installing and configuring computer systems, maintaining and upgrading IT infrastructure,
+ managing network security, monitoring system performance, and training users on new technologies.
+ Ensuring compliance with industry standards and regulations.
+ This role is crucial in ensuring the smooth operation of IT systems and supporting the organization's overall technology needs.
Location:
PHL Muntinlupa - Alabang 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technical Jobs in Tanza !
4