19 Technical Support jobs in Cebu
Technical Support Representative
Posted 16 days ago
Job Viewed
Job Description
br>Qualifications:
-No BPO experience needed for college graduate
-at least 3 months of experience in BPO for HS/SHS and College undergrad
-Can join on the first week of July
-Amenable to work onsite and shifting schedule
-Good communication skills
- 16K -17K for basic and allowance (FIXED) + bonuses + unlimited commission
Technical Support Representative
Posted 1 day ago
Job Viewed
Job Description
JOB SUMMARY:
The Tier I Support Technician position requires a driven, independent thinker to complete his/her job function of deploying, maintaining, administrating, and resolving technical problems. The Tier I Support Technician will be responsible for supporting desktop environments and specific server duties as assigned.
SUMMARY OF KEY RESPONSIBILITIES:
- Provides primary support for desktop related issues
- Deliver customer service excellence each day
- Troubleshoots computers systems
- Performs virus and malware removal
- Maintains a secure computer environment
- Supports the clients by addressing problems and their needs in a timely and cordial manner
- Develops and maintains accurate and up-to-date user and system documentation regarding computer related issues
- Fully documents support requests via ConnectWise PSA following through until customer is satisfied with resolution
- Performs other related duties as required to support Company objectives
REQUIREMENTS:
- 2+ years of experience in Windows 10 computer operating systems
- Understands TCP/IP networking
- Experience with remote support software
- Outstanding communication, interpersonal, listening, and analytical skills
- Ability to work well with others
- Must possess problem-solving skills and analytical abilities
- Energetic and self-motivated team player
- Ability to interact with clients in a professional manner
- Must be willing to work on-site
- Must be willing to work nights and weekends
Work Schedule: Night Shift
Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!
Check out our Facebook page:
Enjoy the following benefits:
- Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
- Life insurance program
- Free weekly in-house massage
- Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
- Career development
- Service incentive leave program
- Annual salary increase based on performance
- Fun and family-like working environment
- Quarterly team outing
- Free flowing coffee and hot chocolate
- Cozy sleeping lounge and canteen plus entertainment area
- Excellent office location in Cebu IT Park
*Terms and conditions apply.
How to apply:
Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.
What to prepare:
- Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
- Pen
- ID
Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days . Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).
Mid-level Technical Support
Posted 15 days ago
Job Viewed
Job Description
br>Technical support: Oversee major incidents, mitigate risks, and provide stability through proactive solutions.
Responsibilities
Expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.
Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.
Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.
Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist.
Troubleshoot and manage SQL databases for efficient support operations.
Enhance support infrastructure, implement automation, and drive efficiency improvements.
Qualifications
Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing.
Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
Required/Mandatory Skills: Atleast 60-70% of the skills should match from the below list
Windows or VM
Linux or Azure
Containerization / Kubernetes
IAM + Security
Basic networking
ITSM (basic)
Technical Support & Implementation Specialist
Posted 23 days ago
Job Viewed
Job Description
Ideal Start Date: July 14 or Aug 1 br>Location: 4 W Geonzon St, Cebu City
Equipment: Provided by the company
Agreement: Individual Contractor (you will have to process your own taxes and other
government-mandated benefits)
Role Overview
We’re looking for a detail-oriented Technical Support & Implementation Specialist with experience < r>supporting payment processing tools and accounting software. This person will be the first line of
support for our customers — assisting with software installation and configuration, troubleshooting < r>payment issues, and resolving technical concerns related to accounting platforms like
QuickBooks, NetSuite, Sage, and other ERP tools.
What You’ll Do < r>• Guide customers through software installation, integration, and implementation steps < r>post-sale
• Serve as the frontline support for technical and customer support inquiries related to < r>payment processing, integrations, and technical issues
• Troubleshoot and resolve software issues related to our AR/AP platform, QuickBooks < r>Desktop (QBD) and Online (QBO), NetSuite, Sage, and other ERP/accounting systems
• Assist merchants with resolving issues related to credit card processing, payouts, and < r>QuickBooks Payments
• Document and escalate bugs, product issues, and complex cases to the appropriate < r>internal teams
• Maintain accurate case notes and provide regular updates to customers during issue < r>resolution
• Educate users on best practices to reduce recurring issues and improve usage of the < r>platform
What You’ll Bring < r>• 2+ years in a technical support or customer-facing role, preferably in SaaS or fintech < r>• QuickBooks Certification or QuickBooks ProAdvisor Certification (required) < r>• Working knowledge of accounting software: QuickBooks, QuickBooks Payments, QBO, < r>NetSuite, Sage, WBD, or similar
• Familiarity with payment gateways, merchant accounts, and the flow of funds < r>• Ability to break down complex technical issues into understandable terms for nontechnical users < r>• Strong written and verbal communication skills < r>• Experience using support ticket systems (Zoho, Zendesk, etc)
Technical Support & Implementation Specialist
Posted 24 days ago
Job Viewed
Job Description
We seek a Technical Support & Implementation Specialist with expertise in payment br>processing tools and accounting software (e.g., QuickBooks, NetSuite, Sage). You’ll < r>provide frontline support–resolving technical issues, guiding integrations, and < r>troubleshooting payment/ERP system concerns.
Key Responsibilities:
● Assist customers with software installation, integration, and implementation steps < r>post-sale.
● Serve as the frontline support for technical and customer support inquiries < r>related to payment processing, integrations, and technical issues.
● Troubleshoot and resolve software issues related to our AR/AP platform, < r>QuickBooks Desktop (QBD) and Online (QBO), NetSuite, Sage, and other
ERP/accounting systems.
● Assist merchants with resolving issues related to credit card processing, payout, < r>and QuicBooks Payments.
● Document and escalate bugs, product issues, and complex cases to the < r>appropriate internal teams.
● Maintain accurate case notes and provide regular updates to customers during < r>issues resolution.
● Educate users on best practices to reduce recurring issues and improve usage of < r>the platform.
What You’ll Bring: < r>● 2+ years in a technical support or customer-facing role, preferably in SaaS or < r>Fintech.
● QuickBooks Certification or QuickBooks ProAdvisor Certificate (REQUIRED). < r>● Working knowledge of accounting software: QuickBooks, QuickBooks Payments, < r>QBO, NetSuite, Sage, WBD, or similar.
● Familiarity with Payment gateways, merchant accounts, and the flow of funds. < r>● Ability to break down complex technical issues into understandable terms for < r>non-technical users.
● Strong written and verbal communication skills. < r>● Experience using support ticket systems (Zoho, Zendesk, etc.) < r>● Bonus: Experience with ERP Implementation or Integrations.
Customer Service Representative /Technical Support Representative
Posted 16 days ago
Job Viewed
Job Description
• SHS graduate with at least 6 months BPO experience br>• College Graduate WITHOUT BPO experience < r>• an communicate effectively with customers < r>• G od listening and problem-solving abilities < r>• M st be willing to work onsite (Cebu IT Park) < r>• W lling to work the graveyard shift < r>• M st be fully vaccinated (Booster shot is not required) < r>• C n start ASAP
Digital Technical Support / IT - Quiot, Cebu
Posted 8 days ago
Job Viewed
Job Description
br>Key Duties:
1. Monitor and maintain digital systems (Admira, Live Markets)
2. Perform basic troubleshooting and escalate issues as needed
3. Support site visits and assist in software testing and configuration
4. Document support activities and system updates
Qualification
Experience in IT support or system troubleshooting
Strong problem-solving and communication skills
Familiarity with digital signage systems is a plus
With own motorcycle, and valid driver’s license < r> Willing to do site visits
Physically Fit
Can work under pressure
Team Player and Hardworking
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Technical Support Representatives - Virtual Interview Process
Posted 21 days ago
Job Viewed
Job Description
br>-Completed 2nd year college and HS/SHS grad must have at least 6 mos BPO exp
-College Grads w/ or w/o bpo exp
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Amenable to work onsite (Cebu)
Benefits:
-HMO
-Life Insurance
- Possible HYBRID work arrangement, upon regularization
Hiring Technical Support Representatives - No experience needed
Posted 16 days ago
Job Viewed
Job Description
• College graduate with or without BPO experience br>• Basic computer navigation skill < r>• Good to excellent communication skills < r>• Willing to work onsite (Cebu City) < r>• Willing to work on graveyard shift or shifting schedules. < r>• Can start ASAP.
Technical Support Representatives - with or without Experience
Posted 24 days ago
Job Viewed
Job Description
br>2nd year College Undergrad (No back subjects)= No experience needed
HS/SHS Graduates with 6 months BPO experience
Average communications skills
Willing to work onsite
Amendable to any given schedule
A team player
Can work ASAP
Job Description
- Main contact of customers for 1&1 support
- Improve weekly and monthly performance based on feedback from the team
supervisor.
- Proactively inform and report to the supervisor for support related issues
- Recommend solutions to customer issues and concerns
- Attend coaching sessions and participate in organizational activities
- Interact with team members and other departments within the company
- To be customer service oriented and to ensure customer satisfaction
- Continuous pro-active effort towards improving customer satisfaction and our
internal procedures.
Join and enjoy the following benefits:
-Allowances
-Night Differentials
-HMO
-Leave credits
-Easy accounts
-Competitive salary
-Healthy working environment
-Free coffee
-Free water
-Accessible work locations (within cebu city)
-State of the art facilities (gym, karaoke, pantry)
-Career growth
-Amazing opportunities
-Fun activities