24 Technical Support jobs in Cebu
Technical Support Representative
Cebu, Cebu
Eteam Workforce Private Corporation
Posted 4 days ago
Job Viewed
Job Description
URGENT HIRING!
Technical Support Representative
VIRTUAL PROCESS ONLY
Qualifications:
- 2nd year college undergrad (No back subjects)
- HS/SHS Graduates with 6 months BPO experience
-College Graduate (No BPO experience needed)
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Can work under pressure
- Amenable to work onsite (Cebu)
Benefits:
-Salary up to 16k
-HMO
-Life Insurance
-Upon regularization (Possible HYBRID work arrangement)
Technical Support Representative
VIRTUAL PROCESS ONLY
Qualifications:
- 2nd year college undergrad (No back subjects)
- HS/SHS Graduates with 6 months BPO experience
-College Graduate (No BPO experience needed)
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Can work under pressure
- Amenable to work onsite (Cebu)
Benefits:
-Salary up to 16k
-HMO
-Life Insurance
-Upon regularization (Possible HYBRID work arrangement)
This advertiser has chosen not to accept applicants from your region.
0
Spanish Technical Support Specialist
Legaspi, Cebu
₱20000 - ₱50000 Y
PANDR
Posted today
Job Viewed
Job Description
Customer Service & Technical Support - Spanish
Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now
We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now
Key Responsibilities:
- Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.
- Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.
- Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.
- Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.
- Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.
- Collaborate with internal teams to ensure the timely resolution of escalated issues and improve service delivery.
- Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.
- Track and document customer interactions and resolutions to ensure effective follow-up and resolution of issues.
- Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.
- Continuously improve personal performance through feedback and training opportunities.
Qualifications:
- Excellent Spanish communication skills, both verbal and written, with a customer-centric approach
- Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.
- Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.
- In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.
- Ability to handle escalated issues, manage conflict, and provide effective resolutions calmly and professionally.
- Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.
- Strong problem-solving abilities with a focus on delivering quick and accurate solutions.
- Active listening skills, with the ability to understand customer needs and provide tailored solutions.
- Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.
- Ability to work under pressure and meet service level agreements while maintaining a high standard of service.
- Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.
- Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
- Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.
- Able to work on a night shift.
Why Join Us?
- Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
- Work with an innovative company delivering cutting-edge solutions across multiple industries
- Competitive salary with opportunities for career advancement
- Collaborative, forward-thinking work culture
- 21 leave credits plus all client-based holidays
- HMO coverage with dependent benefits
- Exposure to world-class leadership from both local and international supervisors
Ready to take your sales career to the next level? Apply now
This advertiser has chosen not to accept applicants from your region.
1
L2 Cybersecurity Technical Support
Cebu, Cebu
Noon Dalton Philippines Inc
Posted 4 days ago
Job Viewed
Job Description
Noon Dalton invites all its employees to embrace our core values, living them every day, in every aspect of their role.
Empathy
At Noon Dalton, being empathetic means being patient and understanding, both with Clients and with each other. We don’t make businesses conform to our requirements. We understand what they need and do our best to help them.
Simplification
We’re not looking for artificial simplicity: things that look simple but aren’t well-thought-out. We strip down our processes until all that remains is useful and essential. We remove complications and complexity for both our customers and our employees.
Continuous Improvement
We are always looking for ways to improve, both professionally and personally. Whether that means taking part in accent neutralization training, trying to better our public speaking, or evaluating our daily processes to see how we can do them faster and easier.
Job Description
Provide First and Second-Level Technical Support: Assist MSP partners and end customers with both basic and advanced network security issues.
Troubleshoot and Resolve Issues: Address complex issues related to cloud-based and endpoint security products (macOS, Windows, iOS, Android).
Respond to Support Requests: Manage support tickets, phone calls, Slack messages, and remote sessions.
Document Support Actions: Capture detailed issue information in the ticketing system and maintain comprehensive documentation of support actions and resolutions.
Identify and Escalate Issues: Identify and escalate complex issues to L3 support or appropriate teams.
Develop Knowledge Base Articles: Contribute to the development and updating of knowledge base articles and training materials.
Stay Current on Cybersecurity: Stay informed about the latest cybersecurity threats and best practices.
Track and Report KPIs: Monitor and report on key performance indicators (KPIs) related to support activities.
Qualifications
Minimum of 5 years of experience in technical support, with an emphasis on customer satisfaction and problem-solving.
Experience with network security solutions and cloud technologies.
Bachelor’s degree in IT, Computer Science, or a related field.
Efficient Planning & Prioritization.
Organized Execution & Composed Problem-Solving.
Effective Communication & Stakeholder Engagement.
Resource Management & Delegation.
Informed Decision-Making & Commitment.
Exceptional Verbal & Written Communication.
Experience with virtualization technologies and cloud providers (AWS, GCP, Azure).
Experience with network protocols including FTP/SFTP, SMTP, and SNMP.
Knowledge base development and training creation experience.
Industry certifications (e.g., CompTIA Security+, CCNA, CISSP) are preferred.
Other perks/incentives
HMO month 1
Monthly performance bonus after regularization
Engagement activities
Annual appraisal
12 Days Leaves Annually
US or UK Bank Holidays (depending on account)
Birthday incentives
Fun working environment
Empathy
At Noon Dalton, being empathetic means being patient and understanding, both with Clients and with each other. We don’t make businesses conform to our requirements. We understand what they need and do our best to help them.
Simplification
We’re not looking for artificial simplicity: things that look simple but aren’t well-thought-out. We strip down our processes until all that remains is useful and essential. We remove complications and complexity for both our customers and our employees.
Continuous Improvement
We are always looking for ways to improve, both professionally and personally. Whether that means taking part in accent neutralization training, trying to better our public speaking, or evaluating our daily processes to see how we can do them faster and easier.
Job Description
Provide First and Second-Level Technical Support: Assist MSP partners and end customers with both basic and advanced network security issues.
Troubleshoot and Resolve Issues: Address complex issues related to cloud-based and endpoint security products (macOS, Windows, iOS, Android).
Respond to Support Requests: Manage support tickets, phone calls, Slack messages, and remote sessions.
Document Support Actions: Capture detailed issue information in the ticketing system and maintain comprehensive documentation of support actions and resolutions.
Identify and Escalate Issues: Identify and escalate complex issues to L3 support or appropriate teams.
Develop Knowledge Base Articles: Contribute to the development and updating of knowledge base articles and training materials.
Stay Current on Cybersecurity: Stay informed about the latest cybersecurity threats and best practices.
Track and Report KPIs: Monitor and report on key performance indicators (KPIs) related to support activities.
Qualifications
Minimum of 5 years of experience in technical support, with an emphasis on customer satisfaction and problem-solving.
Experience with network security solutions and cloud technologies.
Bachelor’s degree in IT, Computer Science, or a related field.
Efficient Planning & Prioritization.
Organized Execution & Composed Problem-Solving.
Effective Communication & Stakeholder Engagement.
Resource Management & Delegation.
Informed Decision-Making & Commitment.
Exceptional Verbal & Written Communication.
Experience with virtualization technologies and cloud providers (AWS, GCP, Azure).
Experience with network protocols including FTP/SFTP, SMTP, and SNMP.
Knowledge base development and training creation experience.
Industry certifications (e.g., CompTIA Security+, CCNA, CISSP) are preferred.
Other perks/incentives
HMO month 1
Monthly performance bonus after regularization
Engagement activities
Annual appraisal
12 Days Leaves Annually
US or UK Bank Holidays (depending on account)
Birthday incentives
Fun working environment
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative /Technical Support Representative
Cebu, Cebu
Eteam
Posted 4 days ago
Job Viewed
Job Description
Qualifications:
• SHS graduate with at least 6 months BPO experience
• College Graduate WITHOUT BPO experience
• Can communicate effectively with customers
• Good listening and problem-solving abilities
• Must be willing to work onsite (Cebu IT Park)
• Willing to work the graveyard shift
• Must be fully vaccinated (Booster shot is not required)
• Can start ASAP
• SHS graduate with at least 6 months BPO experience
• College Graduate WITHOUT BPO experience
• Can communicate effectively with customers
• Good listening and problem-solving abilities
• Must be willing to work onsite (Cebu IT Park)
• Willing to work the graveyard shift
• Must be fully vaccinated (Booster shot is not required)
• Can start ASAP
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Representative (No Experience)
Cebu, Cebu
Eteam
Posted 4 days ago
Job Viewed
Job Description
Qualifications:
• SHS graduate with at least 6 months BPO experience.
• College graduate with or without BPO experience
• Basic computer navigation skill
• Good to excellent communication skills
• Willing to work onsite (Cebu City)
• Willing to work on graveyard shift or shifting schedules.
• Can start ASAP.
What's in store for you?
• Free Parking
• Commission Pay
• Performance Bonus
• Health Insurance
• Pay raise
• Opportunities for promotion
• SHS graduate with at least 6 months BPO experience.
• College graduate with or without BPO experience
• Basic computer navigation skill
• Good to excellent communication skills
• Willing to work onsite (Cebu City)
• Willing to work on graveyard shift or shifting schedules.
• Can start ASAP.
What's in store for you?
• Free Parking
• Commission Pay
• Performance Bonus
• Health Insurance
• Pay raise
• Opportunities for promotion
This advertiser has chosen not to accept applicants from your region.
4
Urgent Hiring- Technical Support Representative
Cebu, Cebu
Eteam
Posted 4 days ago
Job Viewed
Job Description
Qualifications:
• SHS graduate with at least 6 months BPO experience.
• College graduate with or without BPO experience
• Basic computer navigation skill
• Good to excellent communication skills
• Willing to work onsite (Cebu City)
• Willing to work on graveyard shift or shifting schedules.
• Can start ASAP.
Job description:
• Provide adequate technical assistance and answer user inquiries promptly
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
What's in store for you:
• Free Parking
• Commission Pay
• Performance Bonus
• Health Insurance
• Pay raise
• Opportunities for promotion
• SHS graduate with at least 6 months BPO experience.
• College graduate with or without BPO experience
• Basic computer navigation skill
• Good to excellent communication skills
• Willing to work onsite (Cebu City)
• Willing to work on graveyard shift or shifting schedules.
• Can start ASAP.
Job description:
• Provide adequate technical assistance and answer user inquiries promptly
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
What's in store for you:
• Free Parking
• Commission Pay
• Performance Bonus
• Health Insurance
• Pay raise
• Opportunities for promotion
This advertiser has chosen not to accept applicants from your region.
5
Hiring for Customer Service & Technical Support Representatives
Cebu, Cebu
ETeam Workforce Private Corporation
Posted 4 days ago
Job Viewed
Job Description
Qualifications:
-Completed 2nd year college and HS/SHS grad must have at least 6 mos BPO exp
-College Grads w/ or w/o bpo exp
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Amenable to work onsite (Cebu)
-Completed 2nd year college and HS/SHS grad must have at least 6 mos BPO exp
-College Grads w/ or w/o bpo exp
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Amenable to work onsite (Cebu)
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Representative (Urgent- START ASAP)
Cebu, Cebu
Eteam
Posted 4 days ago
Job Viewed
Job Description
Qualifications:
• SHS graduate with at least 6 months BPO experience.
• College graduate with or without BPO experience
• Basic computer navigation skill
• Good to excellent communication skills
• Willing to work onsite (IT Park, Cebu City)
• Willing to work the graveyard shift or shifting schedules.
• Can start ASAP
Benefits:
• Free Parking
• Commission Pay
• Performance Bonus
• Health Insurance
• Pay raise
• Opportunities for promotion
• SHS graduate with at least 6 months BPO experience.
• College graduate with or without BPO experience
• Basic computer navigation skill
• Good to excellent communication skills
• Willing to work onsite (IT Park, Cebu City)
• Willing to work the graveyard shift or shifting schedules.
• Can start ASAP
Benefits:
• Free Parking
• Commission Pay
• Performance Bonus
• Health Insurance
• Pay raise
• Opportunities for promotion
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Representatives - with or without Experience
Cebu, Cebu
Trinity Workforce
Posted 4 days ago
Job Viewed
Job Description
Qualifications
2nd year College Undergrad (No back subjects)= No experience needed
HS/SHS Graduates with 6 months BPO experience
Average communications skills
Willing to work onsite
Amendable to any given schedule
A team player
Can work ASAP
Job Description
- Main contact of customers for 1&1 support
- Improve weekly and monthly performance based on feedback from the team
supervisor.
- Proactively inform and report to the supervisor for support related issues
- Recommend solutions to customer issues and concerns
- Attend coaching sessions and participate in organizational activities
- Interact with team members and other departments within the company
- To be customer service oriented and to ensure customer satisfaction
- Continuous pro-active effort towards improving customer satisfaction and our
internal procedures.
Join and enjoy the following benefits:
-Allowances
-Night Differentials
-HMO
-Leave credits
-Easy accounts
-Competitive salary
-Healthy working environment
-Free coffee
-Free water
-Accessible work locations (within cebu city)
-State of the art facilities (gym, karaoke, pantry)
-Career growth
-Amazing opportunities
-Fun activities
2nd year College Undergrad (No back subjects)= No experience needed
HS/SHS Graduates with 6 months BPO experience
Average communications skills
Willing to work onsite
Amendable to any given schedule
A team player
Can work ASAP
Job Description
- Main contact of customers for 1&1 support
- Improve weekly and monthly performance based on feedback from the team
supervisor.
- Proactively inform and report to the supervisor for support related issues
- Recommend solutions to customer issues and concerns
- Attend coaching sessions and participate in organizational activities
- Interact with team members and other departments within the company
- To be customer service oriented and to ensure customer satisfaction
- Continuous pro-active effort towards improving customer satisfaction and our
internal procedures.
Join and enjoy the following benefits:
-Allowances
-Night Differentials
-HMO
-Leave credits
-Easy accounts
-Competitive salary
-Healthy working environment
-Free coffee
-Free water
-Accessible work locations (within cebu city)
-State of the art facilities (gym, karaoke, pantry)
-Career growth
-Amazing opportunities
-Fun activities
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Representatives(BPO) With or without Experience
Cebu, Cebu
Eteam Workforce Private Corporation
Posted 4 days ago
Job Viewed
Job Description
Technical Support Representative Earn 16k!
Qualifications:
- 2nd year college undergrad (No back subjects)
- No Experience needed
- HS/SHS Graduates with or without 6 months BPO experience
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Can work under pressure
- Amenable to work onsite (cebu)
Benefits:
-Salary up to 16k
-HMO
-Life Insurance
-Upon regularization (Possible HYBRID work arrangement)
Qualifications:
- 2nd year college undergrad (No back subjects)
- No Experience needed
- HS/SHS Graduates with or without 6 months BPO experience
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Can work under pressure
- Amenable to work onsite (cebu)
Benefits:
-Salary up to 16k
-HMO
-Life Insurance
-Upon regularization (Possible HYBRID work arrangement)
This advertiser has chosen not to accept applicants from your region.
9