5 Technical Support jobs in Cebu

Customer Service & Technical Support - Spanish

Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now

We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now

Key Responsibilities:

• Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.
• Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.
• Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.
• Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.
• Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.
• Collaborate with internal teams to ensure the timely resolution of escalated issues and improve service delivery.
• Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.
• Track and document customer interactions and resolutions to ensure effective follow-up and resolution of issues.
• Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.
• Continuously improve personal performance through feedback and training opportunities.

Qualifications:

• Excellent Spanish communication skills, both verbal and written, with a customer-centric approach
• Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.
• Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.
• In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.
• Ability to handle escalated issues, manage conflict, and provide effective resolutions calmly and professionally.
• Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.
• Strong problem-solving abilities with a focus on delivering quick and accurate solutions.
• Active listening skills, with the ability to understand customer needs and provide tailored solutions.
• Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.
• Ability to work under pressure and meet service level agreements while maintaining a high standard of service.
• Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.
• Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
• Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.
• Able to work on a night shift.

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Competitive salary with opportunities for career advancement
• Collaborative, forward-thinking work culture
• 21 leave credits plus all client-based holidays
• HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international supervisors

Ready to take your sales career to the next level? Apply now

Overview:

We are seeking a proactive and customer-focused individual to join a dynamic team dedicated to ensuring long-term customer satisfaction and advocacy. This role will be the first point of contact for customers, responsible for efficiently addressing and resolving their inquiries across various communication channels. The ideal candidate will be adept at problem-solving, resourceful in finding solutions, and eager to contribute to a positive customer experience.

Key Responsibilities:

Customer Support and Retention:

• Address and resolve customer inquiries via chat, email, and phone.
• Investigate and troubleshoot customer challenges, escalating complex issues as needed.
• Maintain an organized and efficient support queue.
• Log, track, and update information on reported bugs and feature requests.
• Contribute to the maintenance and updates of customer support resources and automated messaging.

Value Demonstration and Advocacy Promotion:

• Identify opportunities to enhance customer value and satisfaction during support interactions.
• Utilize available resources to effectively solve customer challenges, escalating when necessary.
• Collaborate with peers and managers to analyze customer requests and identify knowledge gaps for creating self-service resources.
• Partner with account managers and sales teams to identify potential upsell opportunities.
• Gather customer referrals, feedback, and contribute to the development of case studies.

Departmental Projects and Team Support:

• Identify areas for improvement within the support process.
• Collaborate with management to develop and implement solutions for moderately complex process issues.
• Provide support to team members, including inbox coverage and assistance with onboarding.
• Assist in collecting data and customer feedback to inform process improvements.
• Undertake any other projects deemed necessary or appropriate

Qualifications:

• Clear speaking voice
• Must have at least 6 months of BPO customer support experience in one company
• Experience in virtual assistance and placing outbound calls preferred
• Must have excellent command of the English language, with neutral or American accent
• Strong familiarity with CRM tools (Hubspot, intercom, close.io, etc.)
• Strong customer service skills
• Strong administrative skills accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Willing to work on-site
• Can start ASAP

About SVC:

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Check out our Facebook page:

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM .

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days . Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday) .

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Descrição Do Cargo
Job Description

Job Summary
This position supports the Human Resources Service Center.

Responsibilities

• Clear English is a must
• Review medical and other data
• Accurately link medical and other data to the correct corresponding claim(s)
• Receive inbound call inquiries regarding work related injuries
• Interacts with all levels of management and medical providers
• Handles confidential and sensitive information tactfully and with discretion

Qualifications

• One-year general office support or call center experience in a fast-paced office environment.
• Possess strong customer service skills and professionalism
• Ability to interact with all levels of management, both internally and externally
• Team player with strong interpersonal skills and concise written and verbal communication skills
• Demonstrated ability to manage multiple tasks under minimal supervision with high attention to detail Minimum Qualifications
• Working knowledge or Microsoft Office (Word, Excel and Access), database systems and Adobe. Typing and Computer skills proficiency required

Requirements

• Work On Site (Tranvia Medellin)
• English Proficiency Writing and Speaking (Advance)
• Grade 8
• Monday to Friday 7am-5pm
• Hybrid mode

Tipo De Colaborador
Permanente

A UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.

Responsibilities:

• Answer customer inquiries
• Answer inbound sales calls
• Attend to billing concerns
• Resolve billing disputes

Desired skills & knowledge:

• Must have at least 6 months of continuous inbound sales and customer service experience in a BPO company
• Excellent English speaking skills
• Clear and friendly tone
• Strong customer service skills
• Able to multitask
• Willing to work on-site
• Willing to work full-time night shift
• Able to work on weekends

Work Schedule: Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

Check out our Facebook page:

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days . Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday) .