74 Technical Support Role jobs in Navotas
Technical Support Representative.
Posted today
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Job Description
Site: BGC,TAGUIG
Qualifications:
- COLLEGE GRADUATE must have a 12 MONTHS T.S.R. / Help Desk in BPO Industry Experience.
- COLLEGE UNDERGRADUATE (Complete 4 Semester) must have a 24 MONTHS (2yrs) T.S.R. / Help Desk in BPO Industry Experience.
- Willing to Work on Site
Perks:
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
- Incentives
Salary range 28,000- 35,000
APPLY NOW
hiring #callcenter #hiringph #itsd #itservicedesk
**Job Types**: Full-time, Permanent
**Salary**: Php28,000.00 - Php35,000.00 per month
**Benefits**:
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental Pay:
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment
Application Question(s):
- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number
IT Technical Support
Posted today
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Job Description
Technical Support / Helpdesk
PHONE/CUSTOMER SERVICE
- Answer all incoming calls within 2 rings (quick on/off with callers)
- Communicate calls to end users either by slack or warm transfer within phone system.
COMPUTER
- Verify next steps in scheduled items in dispatch. If none, contact tech or person assigned to ticket and hold them accountable to schedule the next step. Keep all arrows GREEN.
- Perform dispatch functions scheduling technicians and service calls as needed
GENERAL DUTIES
- Answer all incoming phone calls and route as appropriate
- Work with tech team to start the level pre-level 1 tech work like password resets, scheduling, order and shipment status, etc.
- Perform tasks as assigned by others
- Call to confirm all tech, sales, and general appointments either previous day for morning appointments or as required for enough time. Update CW calendar and notify individual of confirmation or change.
- Gatekeeper for all employees, as approriate
**Job Types**: Full-time, Permanent
**Salary**: Php40,000.00 - Php50,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for promotion
- Work from home
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Experience handling US clients
- Experience in Dispatch, Technical Support, Customer Service
Technical Support Specialist
Posted today
Job Viewed
Job Description
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Minimum Hiring Requirements**:
- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Experience**:
- call center: 1 year (required)
Technical Support Specialist
Posted today
Job Viewed
Job Description
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Minimum Hiring Requirements**:
- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Experience**:
- call center: 1 year (required)
Technical Support Representative
Posted today
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Job Description
- At least 6 months’ work experience as TSR or IT HelpDesk (WindowsOS, MacOS, VPN, Android, Linux, etc)
- Good English communication skills.
- Willing to work in a shifting schedule.
- Willing to work in Makati
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 - Php22,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Flexible shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to start immediately?
- Are you willing to work in Makati area?
- Where are you currently staying?
**Education**:
- Senior High School (preferred)
**Experience**:
- Technical Support Representative: 1 year (preferred)
- Call Center: 1 year (preferred)
- Technical Account: 1 year (preferred)
- Voice Account: 1 year (preferred)
- Non-voice Account: 1 year (preferred)
- software troubleshooting: 1 year (preferred)
- Remote session: 1 year (preferred)
**Language**:
- English (preferred)
Technical Support Associate
Posted today
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Job Description
**Who is Vets Choice Radiology?**
We are a full service teleradiology company with board certified radiologists and highly experienced staff dedicated to supporting veterinary hospitals. Our team is committed to offer the premier experience through guaranteed services as well going above and beyond for customer satisfaction.
**Job Overview**
Moreover, technical support consultants will speak with customers directly as well as create written documentation, requiring excellent written and verbal communication.
**Responsibilities and Duties**
- Installing and configuring software
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Maintain records of ticket creation, initial assignment and update progress of issues resolution activities including administrative records such as maintain deployment requests and maintain project files
- Prepare weekly and monthly progress and status reports including supplementary documentation such as minutes of meeting which will include the SLA
- Technical/troubleshooting external: call and chat support with clients
- Technical/troubleshooting internal: working with technical support and other team members
- Troubleshooting with radiologists (and veterinary clients as needed) regarding case submissions
- Monitoring radiology team productivity
- Client relations and client support/satisfaction
**Qualifications**
- Two - Four years of prior experience in tech support, desktop support, or a similar role
- Attention to detail and good problem-solving skills
- Excellent interpersonal skills
- Good written and verbal communication
- Experience in working as a technical support team member with Level 1 and Level 2 support ticket rectification
- Experience in any of the ticketing system is an added advantage
**Skills**
- Knowledge and ability to resolve common technical issues encountered by clients and radiology team
- Open to a dynamic work environment
- Flexible availability
- Technical knowledge/computer savvy
- Ability to problem solve and willingness to learn
- Excellent communication skills-written and verbal
- Self-motivated
**Additional Details**
- Job type: full time
- Competitive Wages
- Company provided equipment
- Access to proprietary software'
'
Work Remotely
- Yes
**Job Types**: Full-time, Permanent, OJT (On the job training)
Pay: Php815,000.00 - Php915,000.00 per year
**Benefits**:
- Flexible schedule
- Flextime
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Fixed shift
- Flexible shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Shift system
- Weekends
Supplemental pay types:
- Bonus pay
- Overtime pay
- Performance bonus
**Experience**:
- Technical Support: 3 years (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Technical Support Representative
Posted today
Job Viewed
Job Description
- Bachelor's Degree in Information's Technology or any related course
- Minimum 1yr experience as a Technical Support
- Willing to work on Graveyard shift
- Excellent technical, diagnostic, and troubleshooting skill
- Willingness to build professional relationships with staff and clients.
- Excellent communication, motivational, and interpersonal skill
- Hybrid Set-up (Ortigas, Pasig)
**Key Responsibilities**:
- Research and identify solutions
- Diagnose and troubleshoot technical issues
- Ask customers targeted questions to quickly understand the root of the problem
- Track issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged - Prioritize and manage several open issues at one time
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
**Good to have**
- Knowledge of Fintech industry
- Training certification in I.T.
- Knowledge of operating systems (window, Linux )
- ITIL Certification
**Salary**: Php25,000.00 - Php80,000.00 per month
Schedule:
- 8 hour shift
- Night shift
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
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Technical Support Specialist
Posted today
Job Viewed
Job Description
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Minimum Hiring Requirements**:
- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
IT Technical Support
Posted today
Job Viewed
Job Description
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.
**Qualifications**:
- Must have at least 1y experience in IT Support
- Open for Project based employment (1yr renewable contract)
- Willing to work in Makati, Mon to Friday 7AM to 4PM
- Willing to render OT during weekend/restday if needed
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 8 hour shift
Application Question(s):
- Are you willing to work in Ayala Makati?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
IT Technical Support
Posted today
Job Viewed
Job Description
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.
**Qualifications**:
- Must have at least 1y experience in IT Support
- Open for Project based employment (1yr renewable contract)
- Willing to work in Makati, Mon to Friday 7AM to 4PM
- Willing to render OT during weekend/restday if needed
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 8 hour shift
Application Question(s):
- Are you willing to work in Ayala Makati?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)