5 Technical Support Positions jobs in Cavite
IT Technical Support
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Key Responsibilities:1. Technical Support and Troubleshooting
- Provide level 1 and 2 IT support to end-users across departments (office and production).
- Diagnose and resolve hardware, software, printer, scanner, and network issues.
- Respond promptly to helpdesk tickets, system alerts, and emergency IT requests.
- Support production operators and supervisors with IT-related machine interface issues.
2. Hardware and Software Maintenance
- Install, configure, and maintain desktop computers, laptops, printers, routers, switches, and other devices.
- Monitor the condition of IT equipment across the plant and schedule regular maintenance.
- Perform updates, patches, and configurations for software applications used in manufacturing and administration.
3. Manufacturing Systems and Equipment Support
- Provide technical support for plant-based systems, including ERP modules, POS (if used), barcode scanners, label printers, and production monitoring software.
- Assist in troubleshooting HMI, PLC connections, or networked production systems (as applicable).
- Coordinate with machine suppliers for IT-related integration or repair issues.
4. Network Administration Support
- Support the maintenance of LAN, WAN, and Wi-Fi infrastructure in the plant and office areas.
- Assist in monitoring and securing network devices (firewalls, routers, switches).
- Perform basic cabling, routing, and troubleshooting of network connections and ports.
5. Asset and Inventory Management
- Maintain accurate records of IT equipment, software licenses, and access credentials.
- Tag, track, and monitor IT assets (desktops, laptops, routers, IP cameras, etc.).
- Recommend procurement or upgrades based on equipment life cycle and plant needs.
6. CCTV, Biometrics, and Security Systems
- Support installation and maintenance of CCTV systems, DVR/NVR units, IP cameras.
- Maintain and troubleshoot biometric timekeeping and access control systems used in the plant.
- Coordinate with HR and Security departments to ensure correct system operation and data logs.
7. Data Backup and System Protection
- Ensure data backups (local/cloud) are scheduled and successfully completed.
- Implement and monitor antivirus systems, firewalls, and basic IT security protocols.
- Restore lost data or systems in the event of hardware failure or user error.
8. IT Documentation and Reporting
- Maintain documentation of technical procedures, configurations, network diagrams, and troubleshooting logs.
- Submit weekly/monthly IT activity reports to the IT Manager or Plant Head.
- Participate in audits (internal/external) by providing required system or asset documentation.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or any related course.
- At least 3–5 years of experience in an IT support role, preferably in a food manufacturing or industrial setting.
- Strong technical knowledge in hardware support, networking, and systems troubleshooting.
- Familiarity with production systems, ERPs, inventory software, and plant automation interfaces.
- Experience with Windows OS, Microsoft Office, printers, scanners, and barcode systems.
- Basic understanding of networking (IP addressing, LAN/WAN, switches, cabling).
- Knowledge of CCTV, biometric, and IP-based security systems.
- Ability to work independently under minimal supervision.
- Physically fit and willing to perform on-site technical work, including lifting, installation, and repairs.
Job Type: Full-time
Work Location: In person
IT Technical Support
Posted today
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Job Description
POSITION PRIMARY PURPOSE
A Desktop Support Engineer monitor and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.
JOB DESCRIPTION
- Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
- Diligently attends to assigned tickets and provides support within the specified SLAs.
- Regularly updates on the status of assigned service request or incident.
- Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.
- Responsible in formatting/cloning of PC, Desktop, Laptops.
- Network connection configuration, testing and basic troubleshooting.
- Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).
- Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.
- Performs other relevant tasks that may be assigned from time to time.
JOB QUALIFICATIONS
- A graduate of BS in Information Technology, Computer Science, Computer Engineering, or other related courses.
- With at least 1 year of technical support experience.
- Has technical knowledge of operation and functioning of Windows Operating Systems.
- Proficient in hardware/software installation troubleshooting / repair of desktop.
- Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.
- Has knowledge of basic networking concepts, client-server architecture, knowledge of antivirus, server software/hardware setup and backup.
- Fast learner and can be able to easily grasp new technologies, software/hardware and IT concepts.
- Capable of following different procedures as per client requirements.
- Can communicate and track IT activity thru with remote back-end teams.
- Good communication, technical, analytical, problem solving and leadership skills.
- Maintain IT equipment inventory and documentation.
JOB SKILLS AND COMPETENCY
- PC/Hardware troubleshooting
- Printer, Software, Network troubleshooting
- Formatting
- Network configuration
- Trainings - The candidate should complete/have attended the following trainings: a. Company Policies & Procedures, Vision, Mission & Core Values b. Seminar on Security & Basic Policies of client. c. English Proficiency Training d. Quality Service Management e. PC troubleshooting workshop f. Basic Network configuration workshop
Job Types: Full-time, Permanent
Pay: Php17,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Education:
- Bachelor's (Required)
Experience:
- Technical support: 1 year (Required)
Work Location: In person
Technical Support Associates
Posted today
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Job Description
Technical Support Representatives (Dasmarinas, Cavite)
Got six (6) months or more of technical support experience? Get hired and jumpstart your iQorian journey with us. Be More with iQor
From customer interactions to product support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started
You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let's match
Our Technical Support Representatives or Call Center Agents are responsible for:
• Handling inbound customer service calls;
• Processing inbound sales calls;
• Taking inbound or placing outbound calls;
• Answering technical support inquiries via incoming calls, chat or email;
• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and
• Performing other duties as assigned.
Minimum Requirements:
• Previous six months or more call center or customer service experience is required;
• Ability to develop rapport and demonstrate a caring attitude;
• Excellent data entry and internet navigation skills;
• Clear and distinct oral and written communication skills in English;
• Must be detail oriented;
• Dynamic interpersonal and judgment skills;
• Professional demeanor and dependable work ethic;
• Ability to work in a fast-paced environment and multi-task; and
• With at least a Highschool diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Job Type: Full-time, Permanent
What's to love about being an #iQorian?
• Competitive Basic Pay + Non-Taxable Allowance
• HMO and you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT Partner
• Quarterly Appraisals
• Monthly Performance Incentives
• Up to 30 Days Paid Leaves with 21 Days convertible to cash
*Terms and conditions apply.
Technical Support MIS 1 out of 2
Posted 22 days ago
Job Viewed
Job Description
**About Advanced Energy**
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
**Job Summary**
+ PH Factory support (24x7)
+ End User Support
+ Onsite Physical touch support
+ IT Infra maintenance support
**Key Responsibilities**
+ Provide 24x7 technical support for hardware, software, and network-related issues across the organization and business units, including Office, Warehouse, and Production areas.
+ Diagnose and resolve computer hardware and peripheral problems, including desktops, laptops, printers, and handheld devices.
+ Install, configure, and maintain Microsoft applications, operating systems, and other business software.
+ Monitor and maintain LAN/WAN infrastructure, including switches, routers, and access points.
+ Assist in the setup and maintenance of network devices, ensuring optimal performance and security.
+ Respond to and manage IT service requests and incidents via ticketing systems or direct communication.
+ Collaborate with other IT support teams to ensure consistent service delivery and knowledge sharing across locations or departments.
+ Act as the onsite physical point of contact during:
+ Project deployments (new installations, upgrades, or expansions)
+ Incident resolution requiring hands-on support or coordination
+ Support users in resolving connectivity issues, printer malfunctions, and software errors.
+ Coordinate with external vendors and service providers for hardware repairs, software licensing, and other technical services as needed.
+ Document technical procedures, troubleshooting steps, and resolutions for future reference.
+ Maintain and update the IT asset inventory, ensuring accurate tracking of hardware, software, and peripheral devices.
+ Collaborate with other IT team members to implement system upgrades and improvements.
+ Stay updated on emerging technologies and recommend solutions to enhance IT operations.
Maintain Key Performance Indicators (KPIs)
+ Incident Response Time: Average time taken to respond to IT support tickets.
+ Resolution Time: Average time to resolve hardware/software/network issues.
+ First-Time Fix Rate: Percentage of issues resolved on the first attempt.
+ User Satisfaction Score: Feedback rating from end-users after support interactions.
+ System Uptime: Percentage of time critical systems and networks are operational.
+ Asset Accuracy: Accuracy of IT asset inventory records.
+ Project Support Effectiveness: Timely and successful execution of IT-related tasks during deployments and upgrades.
+ Vendor Coordination Efficiency: Timeliness and effectiveness of vendor-related issue resolution.
+ Documentation Quality: Completeness and clarity of technical documentation and troubleshooting guides.
+ Collaboration Score: Effectiveness in working with other IT teams, measured through peer feedback or cross-team project outcomes.
**Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science, or a related field.
+ Equivalent professional experience in IT support may also be considered.
+ Microsoft Office Suite and other Microsoft software, O365
+ LAN/WAN technologies, including Cisco switches and networking devices.
+ Printer support, including Multifunction Devices (MFDs) and portable printers.
+ Handheld devices (e.g., tablets, mobile scanners) and emerging tech tools.P3
+ Solid understanding of computer hardware repair and troubleshooting.
+ Proficient in:
+ Microsoft Office Suite and other Microsoft software, O365
+ LAN/WAN technologies, including Cisco switches and networking devices.
+ Printer support, including Multifunction Devices (MFDs) and portable printers.
+ Handheld devices (e.g., tablets, mobile scanners) and emerging tech tools.P3
**Compensation**
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
**Equal Employment Opportunity (EEO)**
Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.
We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.
Technical Support MIS 1 out of 2 1
Posted 22 days ago
Job Viewed
Job Description
**About Advanced Energy**
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
**Job Summary**
+ PH Factory support (24x7)
+ End User Support
+ Onsite Physical touch support
+ IT Infra maintenance support
**Key Responsibilities**
+ Provide 24x7 technical support for hardware, software, and network-related issues across the organization and business units, including Office, Warehouse, and Production areas.
+ Diagnose and resolve computer hardware and peripheral problems, including desktops, laptops, printers, and handheld devices.
+ Install, configure, and maintain Microsoft applications, operating systems, and other business software.
+ Monitor and maintain LAN/WAN infrastructure, including switches, routers, and access points.
+ Assist in the setup and maintenance of network devices, ensuring optimal performance and security.
+ Respond to and manage IT service requests and incidents via ticketing systems or direct communication.
+ Collaborate with other IT support teams to ensure consistent service delivery and knowledge sharing across locations or departments.
+ Act as the onsite physical point of contact during:
+ Project deployments (new installations, upgrades, or expansions)
+ Incident resolution requiring hands-on support or coordination
+ Support users in resolving connectivity issues, printer malfunctions, and software errors.
+ Coordinate with external vendors and service providers for hardware repairs, software licensing, and other technical services as needed.
+ Document technical procedures, troubleshooting steps, and resolutions for future reference.
+ Maintain and update the IT asset inventory, ensuring accurate tracking of hardware, software, and peripheral devices.
+ Collaborate with other IT team members to implement system upgrades and improvements.
+ Stay updated on emerging technologies and recommend solutions to enhance IT operations.
Maintain Key Performance Indicators (KPIs)
+ Incident Response Time: Average time taken to respond to IT support tickets.
+ Resolution Time: Average time to resolve hardware/software/network issues.
+ First-Time Fix Rate: Percentage of issues resolved on the first attempt.
+ User Satisfaction Score: Feedback rating from end-users after support interactions.
+ System Uptime: Percentage of time critical systems and networks are operational.
+ Asset Accuracy: Accuracy of IT asset inventory records.
+ Project Support Effectiveness: Timely and successful execution of IT-related tasks during deployments and upgrades.
+ Vendor Coordination Efficiency: Timeliness and effectiveness of vendor-related issue resolution.
+ Documentation Quality: Completeness and clarity of technical documentation and troubleshooting guides.
+ Collaboration Score: Effectiveness in working with other IT teams, measured through peer feedback or cross-team project outcomes.
**Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science, or a related field.
+ Equivalent professional experience in IT support may also be considered.
+ Microsoft Office Suite and other Microsoft software, O365
+ LAN/WAN technologies, including Cisco switches and networking devices.
+ Printer support, including Multifunction Devices (MFDs) and portable printers.
+ Handheld devices (e.g., tablets, mobile scanners) and emerging tech tools.P3
+ Solid understanding of computer hardware repair and troubleshooting.
+ Proficient in:
+ Microsoft Office Suite and other Microsoft software, O365
+ LAN/WAN technologies, including Cisco switches and networking devices.
+ Printer support, including Multifunction Devices (MFDs) and portable printers.
+ Handheld devices (e.g., tablets, mobile scanners) and emerging tech tools.P3
**Compensation**
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
**Equal Employment Opportunity (EEO)**
Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.
We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.
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