432 Technical Support Agent jobs in Dasmariñas

Work Shift
: Night Shift

Work Setup
: Hybrid Setup (1-2x a month RTO)

Must have
:

• Associate Degree Holder or Bachelor's Degree Holder
• Minimum 1-3 years of experience in a customer-focused, support environment
• Has experience in providing support via email and phone
• Experience with , Service Cloud knowledge is a plus
• Excellent Communication Skills

REQUIRED
:

• Work experience in troubleshooting SaaS applications
• Work experience with JavaScript, HTML, and XML

Job Highlights

• Blended Support (Voice/Non-Voice Account)
• HMO and Life Insurance on your Day 1, Work-Life Balance & Career Growth Opportunities
• Enjoy 20,000 to 70,000 *Incentives Included

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Want to start your #FoundeverLife?

There are 2 ways to join us

You can join in virtually Just click apply now, complete our application form, and enter our virtual hub using the details below, or walk in to our Onsite Recruitment Hub located at 6/F ATC BPO1 Corporate Center Bldg. Madrigal Avenue, Ayala Alabang, Muntinlupa City, from 9AM to 7PM

Kindly declare JOBSTREET as your source during your application process.

VIRTUAL HUB DETAILS:

Zoom Link:

Zoom ID:

Passcode: foundever

Source of Application: JOBSTREET

Virtual Recruitment Hours: 9AM to 7PM (Open from Monday to Friday)

What are we looking for?

· Open to K-12 / High School Graduate or College Undergraduates

· No experience required if SHS/completed 2 years in College/College Graduate

· Preferably with technical experience.

· Basic knowledge of computer usage and internet navigation.

· Willing to work in Alabang Town Center, Ayala Alabang, Muntinlupa City

· TIP: Have your SSS and PAG-IBIG numbers ready for faster application processing

What should you expect from us?

- Paid training from day one

• Tons of growth opportunities (93% of our non-agent positions are filled internally)

• A leadership team that hears your voice; we know that when we work together we can accomplish so much more

• Fun team environment where we work hard to build trust every single day

- HMO Benefits for you and your family

• Free call center training

Terms and conditions apply

About the Project:

Things are a little different here because we aren't just another company. There's more to Global BrainForce than our innovative technology and agile methodology. We are a Global BrainForce of talented, passionate developers – and together is what makes us who we are as a company.

We care about what we are doing.

We are looking for a Technical Support Agent, whose main tasks are to support our end-user, make  sure we always find solutions and be the knowledgebase of the product

Does that sound like somewhere you would fit in? Keep reading to find out more about life at Global BrainForce.

What you'll do:

As Technical Support Agent, you are the go-to person for our customers through phone, Whatsapp or  e-mail. Your main tasks consist of managing and handling questions from our clients about our  software system. You know our system in-and-out, which helps you provide the right solution every  time You also report on potential technical issues and feature requests so that we can improve our  product even more.

We are currently starting with a large new customer in the Americas, and therefore need 24/7 support  coverage. We currently need to cover the hours between midnight and 09:00 Central European time,  being roughly during office hours in the Phillipines. As the amount of tickets flowing in during these  times will likely not be that large yet, we are looking for someone that will also help with other tasks,  such as configuring menus of new customers in the admin portal, updating system documentation or  creating procedures for improved ticket handling.

You are also the guard of stability of the system at night. In case there is any major issue with the  system, you would need to start an escalation procedure and call the team in the Netherlands, to  ensure the issue will rapidly be resolved. To do so, you will proactively check the vitals of the system  and react to certain alerts. It will be essential here to rapidly understand if an issue needs to be  escalated or can wait until the next day.

Despite the time difference, we will make sure that there is at least a catch-up moment each day to  handover tickets. You will be part of an ambitious and proactive team of winners that are creating the  best product in the market

What You Need to Get the Job Done (Minimum Qualifications)

• You are eager to help our customers with Solutions
• You are customer-focused and solution-oriented
• Available for 10 hours for 4 days per week, 23:30 – 09:30 CET.
• Flexible availability to ensure there is always someone available with a team of 2, also during  holidays or absence of the other colleague
• Education in computer science or IT
• English proficiency
• Being able to speak Dutch or Spanish is a plus
• Proactive attitude and ability to work independently (from home)
• You are a digital enthusiast
• You have a can do attitude
• You work neatly and accurately
• You keep a cool head under stress and time pressure
• Experience with business critical software is a plus

What You'll Love About Us

• HMO and government-mandated benefits covered
• Hybrid setup (limited for back-office)
• Regular training and upskilling opportunities
• Healthy working times
• Supportive, no-drama work culture focused on quality delivery.
• Corporate events, team buildings, etc.

About the Project:

Things are a little different here because we aren't just another company. There's more to Global BrainForce than our innovative technology and agile methodology. We are a Global BrainForce of talented, passionate developers – and together is what makes us who we are as a company.

We care about what we are doing.

We are looking for a Technical Support Agent, whose main tasks are to support our end-user, make  sure we always find solutions and be the knowledgebase of the product

Does that sound like somewhere you would fit in? Keep reading to find out more about life at Global BrainForce.

What you'll do:

As Technical Support Agent, you are the go-to person for our customers through phone, Whatsapp or  e-mail. Your main tasks consist of managing and handling questions from our clients about our  software system. You know our system in-and-out, which helps you provide the right solution every  time You also report on potential technical issues and feature requests so that we can improve our  product even more.

We are currently starting with a large new customer in the Americas, and therefore need 24/7 support  coverage. We currently need to cover the hours between midnight and 09:00 Central European time,  being roughly during office hours in the Phillipines. As the amount of tickets flowing in during these  times will likely not be that large yet, we are looking for someone that will also help with other tasks,  such as configuring menus of new customers in the admin portal, updating system documentation or  creating procedures for improved ticket handling.

You are also the guard of stability of the system at night. In case there is any major issue with the  system, you would need to start an escalation procedure and call the team in the Netherlands, to  ensure the issue will rapidly be resolved. To do so, you will proactively check the vitals of the system  and react to certain alerts. It will be essential here to rapidly understand if an issue needs to be  escalated or can wait until the next day.

Despite the time difference, we will make sure that there is at least a catch-up moment each day to  handover tickets. You will be part of an ambitious and proactive team of winners that are creating the  best product in the market

What You Need to Get the Job Done (Minimum Qualifications)

• You are eager to help our customers with Solutions
• You are customer-focused and solution-oriented
• Available for 10 hours for 4 days per week, 23:30 – 09:30 CET.
• Flexible availability to ensure there is always someone available with a team of 2, also during  holidays or absence of the other colleague
• Education in computer science or IT
• English proficiency
• Being able to speak Dutch or Spanish is a plus
• Proactive attitude and ability to work independently (from home)
• You are a digital enthusiast
• You have a can do attitude
• You work neatly and accurately
• You keep a cool head under stress and time pressure
• Experience with business critical software is a plus

What You'll Love About Us

• HMO and government-mandated benefits covered
• Hybrid setup (limited for back-office)
• Regular training and upskilling opportunities
• Healthy working times
• Supportive, no-drama work culture focused on quality delivery.
• Corporate events, team buildings, etc.

Job Highlights

• PHP 20,000 to PHP 70,000 Salary - Incentives Included
• HMO and Life Insurance for you and your qualified dependents + Work-Life Balance & Career Growth Opportunities
• Blended Support (Voice/Non-Voice Account)

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Want to start your #FoundeverLife?

There are 2 ways to join us

You can join in virtually Just click apply now, complete our application form, and enter our virtual hub using the details below, or walk in to our Onsite Recruitment Hub located at 6/F ATC BPO1 Corporate Center Bldg. Madrigal Avenue, Ayala Alabang, Muntinlupa City, from 9AM to 7PM

Kindly declare JOBSTREET as your source during your application process.

VIRTUAL HUB DETAILS:

Zoom Link:

Zoom ID:

Passcode: foundever

Source of Application: JOBSTREET

Virtual Recruitment Hours: 9AM to 7PM (Open from Monday to Friday)

What are we looking for?

· Open to K-12 / High School Graduate or College Undergraduates

· No experience required if SHS/completed 2 years in College/College Graduate

· Preferably with technical experience.

· Basic knowledge of computer usage and internet navigation.

· Willing to work in Alabang Town Center, Ayala Alabang, Muntinlupa City

· TIP: Have your SSS and PAG-IBIG numbers ready for faster application processing

What should you expect from us?

- Paid training from day one

• Tons of growth opportunities (93% of our non-agent positions are filled internally)

• A leadership team that hears your voice; we know that when we work together we can accomplish so much more

• Fun team environment where we work hard to build trust every single day

- HMO Benefits for you and your family

• Free call center training

Terms and conditions apply