2,378 Technical Support Agent jobs in the Philippines

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

What is the role that we need?

Key Responsibilities

• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of the Client
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Requirements
Job Requirements and Credentials:

Essential (MUST HAVE)

Desired (Plus But Not a Requirement)

• Graduate of B.S. Computer Science or similar degree
• Minimum 1-3 years of experience in a customer-focused, support environment
• Proven track record of driving change focused on improving the customer experience
• Excellent written and verbal English required
• Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
• Experience with JavaScript, HTML, and XML a plus
• Experience with Medallia and Service Cloud knowledge a plus
• Ability to learn on the fly and prioritize conflicting tasks

About the role

As a Technical Support Agent (Wifi Network Account) at iOPEX Technologies Philippines Inc., you will be responsible for providing high-quality technical support to customers, resolving issues related to their WiFi network accounts. This is a full-time position based in Taguig City, Metro Manila. You will be an integral part of the customer service team, ensuring customer satisfaction and contributing to the overall success of the company.

What you'll be doing

• Answering inbound calls from customers and providing first-line troubleshooting for WiFi network account issues
• Diagnosing and resolving technical problems related to WiFi connectivity, account access, and related issues
• Educating customers on the usage and features of their WiFi network accounts
• Documenting customer interactions and maintaining accurate records of issue resolution
• Escalating complex issues to the appropriate technical teams for further investigation and resolution
• Providing feedback and suggestions for process improvements to enhance the customer experience

What we're looking for

• 1-2 years of experience in a customer service or technical support role, preferably in the telecommunications or IT industry
• Strong problem-solving and analytical skills to identify and resolve technical issues
• Excellent communication and interpersonal skills to effectively interact with customers
• Basic understanding of computer networking, WiFi technology, and troubleshooting techniques
• Familiarity with customer service best practices and a commitment to delivering exceptional customer experiences
• Proactive and adaptable, with the ability to work in a fast-paced environment
• Proficient in English, both written and verbal

What we offer

At iOPEX Technologies Philippines Inc., we are committed to providing a supportive and engaging work environment for our employees. We offer a competitive salary, opportunities for career development, and a range of benefits, including health insurance, retirement plans, and various wellness initiatives. Our culture encourages collaboration, innovation, and a healthy work-life balance.

About us

iOPEX Technologies Philippines Inc. is a leading provider of comprehensive IT solutions and services. With a focus on innovation and customer satisfaction, we strive to empower our clients with cutting-edge technology and exceptional support. As a rapidly growing company, we offer dynamic career opportunities for individuals who are passionate about technology and dedicated to delivering excellence.

Apply now to become a part of our dynamic team and contribute to the success of our company.

Work Shift
: Night Shift

Work Setup
: Hybrid Setup (1-2x a month RTO)

Must have
:

• Associate Degree Holder or Bachelor's Degree Holder
• Minimum 1-3 years of experience in a customer-focused, support environment
• Has experience in providing support via email and phone
• Experience with , Service Cloud knowledge is a plus
• Excellent Communication Skills

REQUIRED
:

• Work experience in troubleshooting SaaS applications
• Work experience with JavaScript, HTML, and XML

Job Highlights

• Blended Support (Voice/Non-Voice Account)
• HMO and Life Insurance on your Day 1, Work-Life Balance & Career Growth Opportunities
• Enjoy 20,000 to 70,000 *Incentives Included

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Want to start your #FoundeverLife?

There are 2 ways to join us

You can join in virtually Just click apply now, complete our application form, and enter our virtual hub using the details below, or walk in to our Onsite Recruitment Hub located at 6/F ATC BPO1 Corporate Center Bldg. Madrigal Avenue, Ayala Alabang, Muntinlupa City, from 9AM to 7PM

Kindly declare JOBSTREET as your source during your application process.

VIRTUAL HUB DETAILS:

Zoom Link:

Zoom ID:

Passcode: foundever

Source of Application: JOBSTREET

Virtual Recruitment Hours: 9AM to 7PM (Open from Monday to Friday)

What are we looking for?

· Open to K-12 / High School Graduate or College Undergraduates

· No experience required if SHS/completed 2 years in College/College Graduate

· Preferably with technical experience.

· Basic knowledge of computer usage and internet navigation.

· Willing to work in Alabang Town Center, Ayala Alabang, Muntinlupa City

· TIP: Have your SSS and PAG-IBIG numbers ready for faster application processing

What should you expect from us?

- Paid training from day one

• Tons of growth opportunities (93% of our non-agent positions are filled internally)

• A leadership team that hears your voice; we know that when we work together we can accomplish so much more

• Fun team environment where we work hard to build trust every single day

- HMO Benefits for you and your family

• Free call center training

Terms and conditions apply

About the Project:

Things are a little different here because we aren't just another company. There's more to Global BrainForce than our innovative technology and agile methodology. We are a Global BrainForce of talented, passionate developers – and together is what makes us who we are as a company.

We care about what we are doing.

We are looking for a Technical Support Agent, whose main tasks are to support our end-user, make  sure we always find solutions and be the knowledgebase of the product

Does that sound like somewhere you would fit in? Keep reading to find out more about life at Global BrainForce.

What you'll do:

As Technical Support Agent, you are the go-to person for our customers through phone, Whatsapp or  e-mail. Your main tasks consist of managing and handling questions from our clients about our  software system. You know our system in-and-out, which helps you provide the right solution every  time You also report on potential technical issues and feature requests so that we can improve our  product even more.

We are currently starting with a large new customer in the Americas, and therefore need 24/7 support  coverage. We currently need to cover the hours between midnight and 09:00 Central European time,  being roughly during office hours in the Phillipines. As the amount of tickets flowing in during these  times will likely not be that large yet, we are looking for someone that will also help with other tasks,  such as configuring menus of new customers in the admin portal, updating system documentation or  creating procedures for improved ticket handling.

You are also the guard of stability of the system at night. In case there is any major issue with the  system, you would need to start an escalation procedure and call the team in the Netherlands, to  ensure the issue will rapidly be resolved. To do so, you will proactively check the vitals of the system  and react to certain alerts. It will be essential here to rapidly understand if an issue needs to be  escalated or can wait until the next day.

Despite the time difference, we will make sure that there is at least a catch-up moment each day to  handover tickets. You will be part of an ambitious and proactive team of winners that are creating the  best product in the market

What You Need to Get the Job Done (Minimum Qualifications)

• You are eager to help our customers with Solutions
• You are customer-focused and solution-oriented
• Available for 10 hours for 4 days per week, 23:30 – 09:30 CET.
• Flexible availability to ensure there is always someone available with a team of 2, also during  holidays or absence of the other colleague
• Education in computer science or IT
• English proficiency
• Being able to speak Dutch or Spanish is a plus
• Proactive attitude and ability to work independently (from home)
• You are a digital enthusiast
• You have a can do attitude
• You work neatly and accurately
• You keep a cool head under stress and time pressure
• Experience with business critical software is a plus

What You'll Love About Us

• HMO and government-mandated benefits covered
• Hybrid setup (limited for back-office)
• Regular training and upskilling opportunities
• Healthy working times
• Supportive, no-drama work culture focused on quality delivery.
• Corporate events, team buildings, etc.

About EmpowerU, Inc.:

EmpowerU, Inc. Is not just a company; it's a movement. Born from the core of a global powerhouse in November 2019, we've soared on the wings of our team's resilience and excellence. Our work-life blending culture, unwavering teamwork, and commitment to results are what make us unique. At EmpowerU, you're not just an employee; you're an integral part of a community that thrives on the 4Cs: Care, Communication, Camaraderie, and Commitment. Join us and be a part of a company that not only cares for its clients but also its team members, fostering a nurturing environment that encourages growth and satisfaction.

Core Values:

EmpowerU, Inc. is anchored in four fundamental values, known as the 4Cs: Care, Communication, Camaraderie, and Commitment. These principles guide our interactions with clients and among team members, ensuring a cohesive and supportive work environment.

Job Overview:

We are seeking a dedicated and skilled Technical Support Specialist to join our team. This role is crucial in providing top-notch technical support to our customers, helping them optimize their use of our platform and maximize their productivity. If you have a passion for technology and a knack for solving complex issues, we want to hear from you

Key Responsibilities:

• Providing technical support to customers, troubleshooting issues related to our platform's functionality, features, and integrations, helping them optimize their use of our platform and maximize their productivity.
• Collaborating with our technical teams to escalate and resolve complex technical issues that require further investigation or specialized expertise.
• Assisting customers with setup, configuration, and troubleshooting of software components, ensuring smooth integration with our platform.
• Documenting and tracking customer issues and resolutions in our CRM, maintaining accurate and detailed records for reference and analysis.
• Staying updated on product updates, new features, and technical advancements, continuously expanding your knowledge and expertise to better assist customers.
• Responding to customer calls, emails, and live chat queries with professionalism and expertise, leveraging your product knowledge to provide accurate and helpful assistance.
• Monitoring all inboxes regularly to review and respond accurately and efficiently to client emails on a timely basis, ensuring that each inquiry receives a comprehensive response or a holding email while further investigation is conducted.
• Ensuring that all emails in their personal inbox and group mailboxes are managed within SLA (with an average response time of 45 mins or less), demonstrating efficiency and attentiveness to client communications.
• Respond to incoming calls within 5 seconds or less and address the client's concern. Any missed calls must be promptly returned within 24 hours to uphold our commitment to excellent customer service.
• Responding to customer inquiries and resolving issues in real-time through live chat, adhering to established chat support guidelines and procedures, including response time targets, quality assurance standards, and confidentiality requirements, while maintaining a high level of accuracy and responsiveness, ensuring that each customer receives prompt and effective assistance.
• Working diligently to build and maintain customer confidence in our brand, ensuring that every interaction leaves a positive impression.
• Identifying opportunities to promote additional products and services where relevant, contributing to the growth and success of the organisation.
• Demonstrating a thorough understanding of regulatory requirements and industry standards relevant to our products and services, ensuring that all interactions with customers adhere to applicable compliance guidelines.
• Adhering to scheduled work hours and shifts, arriving promptly at the designated start time, and remaining available until the end of your shift.
• Adhering to quality assurance measures and performance metrics established by the organization, striving to consistently meet or exceed targets for customer satisfaction, response times, resolution rates, and other key indicators.
• Participating in cross-functional collaboration with other departments, such as Sales, Marketing, or Product Development, to address customer needs or implement new initiatives.
• Assisting with special projects or initiatives aimed at improving customer satisfaction, operational efficiency, or team performance.

What We're Looking For:

• 2-3 years of relevant experience in technical support or a related field.
• Candidate must possess at least Bachelor's Degree in any field.
• Technical proficiency in software and hardware support.
• Strong communication skills for clear customer interactions.
• Customer-centric approach with problem-solving abilities.
• Attention to detail and adherence to procedures.
• Ability to collaborate effectively in a team.
• Excellent time management and organizational skills.
• Commitment to continuous learning and compliance awareness.
• Work From Home setup - candidates are required to have a conducive work from home set up with stable internet connection of at least 20mbps.
• Willing to work night shifts and be available on weekends and Philippine holidays.

QUALIFICATIONS:

• Must have a Bachelor's Degree

• Must have at least 1 year of experience in customer-focused, support environment

• Must have experience in providing support via email and phone

• Must have experience in troubleshooting SaaS applications

• Must have experience with JavaScript, HTML, and XML

• Must have excellent Communication Skills

• Experience with Service Cloud knowledge a plus

DUTIES AND RESPONSIBILITIES:

• Delight customers by providing timely, expert advice

• Act as the first level of support for questions, issues, and common tasks

• Prioritize cases and respond to inquiries with speed and precision

• Use written and verbal communication to resolve complex, technical issues

• Support the overall objective of Medallia

• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions

and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

About S4D

S4D is an omnichannel software partner for delivery-focused restaurant chains. Our head office is in Amstelveen (moving to Amsterdam soon), and another office is in Katowice, Poland. With our team, we serve renowned chains like New York Pizza, Pizza Hut, Bakker Bart, Apache Pizza, Spare Rib Express, and Belchicken with our software solution. We have been recognized to be one of the fastest-growing SaaS scale-ups in the Netherlands in 2022 and 2023.

We are looking for a Technical Support Agent, whose main tasks are to support our end-user, make sure we always find solutions and be the knowledgebase of our product

Job Description

As Technical Support Agent, you are the go-to person for our customers through phone, WhatsApp or e-mail. Your main tasks consist of managing and handling questions from our clients about our software system. You know our system in-and-out, which helps you provide the right solution every time You also report on potential technical issues and feature requests so that we can improve our product even more.

We are currently starting with a large new customer in the Americas and therefore need 24/7 support coverage. We currently need to cover the hours between midnight and 09:00 Central European time, being roughly during office hours in the Philippines. As the number of tickets flowing in during these times will likely not be that large yet, we are looking for someone that will also help with other tasks, such as configuring menus of new customers in the admin portal, updating system documentation or creating procedures for improved ticket handling.

You are also the guard of stability of the system at night. In case there is any major issue with the system, you would need to start an escalation procedure and call the team in the Netherlands, to ensure the issue will rapidly be resolved. To do so, you will proactively check the vitals of the system and react to certain alerts. It will be essential here to rapidly understand if an issue needs to be escalated or can wait until the next day.

Despite the time difference, we will make sure that there is at least a catch-up moment each day to handover tickets. You will be part of an ambitious and proactive team of winners that are creating the best product in the market

Qualifications

1. Strong eagerness to assist customers by providing effective solutions.
2. Customer-focused and solution-oriented mindset.
3. Availability to work 11-hour shifts, 4 days per week (6:00 AM - 5:00 PM PH Time).
4. Educational background in Computer Science or Information Technology.
5. Proficient in English; knowledge of Dutch or Spanish is an advantage.
6. Proactive, self-motivated, and capable of working independently.
7. Demonstrated enthusiasm for digital tools and technologies.
8. Possesses a "can-do" attitude with a commitment to delivering results.
9. Highly organized, detail-oriented, and accurate in work.
10. Able to remain calm and perform effectively under stress and time pressure.

Our Benefits Package Includes:

1. Generous Vacation Leave: Take time to recharge and relax with paid vacation days each year.
2. Comprehensive Sick Leave: Stay healthy and recover with paid sick days when you need them.
3. Health Coverage (HMO): Enjoy peace of mind with our extensive health insurance plan, ensuring you and your dependents are well-protected.

About the Project:

Things are a little different here because we aren't just another company. There's more to Global BrainForce than our innovative technology and agile methodology. We are a Global BrainForce of talented, passionate developers – and together is what makes us who we are as a company.

We care about what we are doing.

We are looking for a Technical Support Agent, whose main tasks are to support our end-user, make  sure we always find solutions and be the knowledgebase of the product

Does that sound like somewhere you would fit in? Keep reading to find out more about life at Global BrainForce.

What you'll do:

As Technical Support Agent, you are the go-to person for our customers through phone, Whatsapp or  e-mail. Your main tasks consist of managing and handling questions from our clients about our  software system. You know our system in-and-out, which helps you provide the right solution every  time You also report on potential technical issues and feature requests so that we can improve our  product even more.

We are currently starting with a large new customer in the Americas, and therefore need 24/7 support  coverage. We currently need to cover the hours between midnight and 09:00 Central European time,  being roughly during office hours in the Phillipines. As the amount of tickets flowing in during these  times will likely not be that large yet, we are looking for someone that will also help with other tasks,  such as configuring menus of new customers in the admin portal, updating system documentation or  creating procedures for improved ticket handling.

You are also the guard of stability of the system at night. In case there is any major issue with the  system, you would need to start an escalation procedure and call the team in the Netherlands, to  ensure the issue will rapidly be resolved. To do so, you will proactively check the vitals of the system  and react to certain alerts. It will be essential here to rapidly understand if an issue needs to be  escalated or can wait until the next day.

Despite the time difference, we will make sure that there is at least a catch-up moment each day to  handover tickets. You will be part of an ambitious and proactive team of winners that are creating the  best product in the market

What You Need to Get the Job Done (Minimum Qualifications)

• You are eager to help our customers with Solutions
• You are customer-focused and solution-oriented
• Available for 10 hours for 4 days per week, 23:30 – 09:30 CET.
• Flexible availability to ensure there is always someone available with a team of 2, also during  holidays or absence of the other colleague
• Education in computer science or IT
• English proficiency
• Being able to speak Dutch or Spanish is a plus
• Proactive attitude and ability to work independently (from home)
• You are a digital enthusiast
• You have a can do attitude
• You work neatly and accurately
• You keep a cool head under stress and time pressure
• Experience with business critical software is a plus

What You'll Love About Us

• HMO and government-mandated benefits covered
• Hybrid setup (limited for back-office)
• Regular training and upskilling opportunities
• Healthy working times
• Supportive, no-drama work culture focused on quality delivery.
• Corporate events, team buildings, etc.