19 Technical Service jobs in Bocaue
Agent, Technical Purchasing & Service (Philippines)
Manila, Metropolitan Manila
Carnival Cruise Line
Posted 1 day ago
Job Viewed
Job Description
**Job Description**
CASI, **Cruise Administration Services Inc,** a Carnival Cruise Line entity in the Philippines currently has a **Technical Purchasing and Service Agent** role available.
**Only candidates located in the Philippines to apply** .
**Job Summary:**
This position is responsible for executing procurement of materials and services needed for operations to support the vessels and maximize guest experience.
**Essential Functions:**
+ Issue and revise purchase orders for approved service, repair, and material requisitions created in Infoship by the Ships' management;
+ Source items from suppliers by researching and identifying supply options
+ Coordinate logistics of the material or parts for repair up to their final destination
+ Provide follow up and expediting as needed to ensure arrival of supplies at final destination;
+ Maintain proper back up documentation in the purchase orders file
+ Develop and maintain regular progress reports on all initiatives
+ Follow the prescribed guidelines and procedures on Technical Purchasing defined in the Purchasing Manual
+ Perform other job related functions as assigned.
**Qualifications:**
+ Minimum educational background of Associate's Degree in Technical education or background in technical trading field
+ 1 year of technical purchasing experience, preferred. Business or technical purchasing experience
**Knowledge, Skills and Abilities:**
+ Communication skills and customer's oriented attitude
+ Ability to work as a team member
+ Good knowledge of English language
#LI-AO1
#LI-REMOTE
CASI, **Cruise Administration Services Inc,** a Carnival Cruise Line entity in the Philippines currently has a **Technical Purchasing and Service Agent** role available.
**Only candidates located in the Philippines to apply** .
**Job Summary:**
This position is responsible for executing procurement of materials and services needed for operations to support the vessels and maximize guest experience.
**Essential Functions:**
+ Issue and revise purchase orders for approved service, repair, and material requisitions created in Infoship by the Ships' management;
+ Source items from suppliers by researching and identifying supply options
+ Coordinate logistics of the material or parts for repair up to their final destination
+ Provide follow up and expediting as needed to ensure arrival of supplies at final destination;
+ Maintain proper back up documentation in the purchase orders file
+ Develop and maintain regular progress reports on all initiatives
+ Follow the prescribed guidelines and procedures on Technical Purchasing defined in the Purchasing Manual
+ Perform other job related functions as assigned.
**Qualifications:**
+ Minimum educational background of Associate's Degree in Technical education or background in technical trading field
+ 1 year of technical purchasing experience, preferred. Business or technical purchasing experience
**Knowledge, Skills and Abilities:**
+ Communication skills and customer's oriented attitude
+ Ability to work as a team member
+ Good knowledge of English language
#LI-AO1
#LI-REMOTE
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Supervisor
Manila, Metropolitan Manila
Coinbase
Posted 14 days ago
Job Viewed
Job Description
Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
*Team:*
As a Customer Support Supervisor, you will lead a team of highly motivated customer support professionals whose performance is critical to Coinbase achieving its mission. Using your customer support, operations and team management skills you will play a crucial role ensuring we deliver an outstanding customer experience globally.
*
What you'll be doing (ie. job duties):*
* Develop and lead a team of high performing customer support agents across multiple channels (email, chat & phone).
* Act as a trusted point of contact for escalations and high priority issues related to your scope.
* Achieve service level agreements, productivity metrics and quality metrics for your line of business, at the individual and team level.
* Provide leadership mentorship based on industry best methodologies and performance management.
* Focus on team growth and enablement through mentorship, career development and employee engagement.
* Collaborate with internal support teams across Programs, Tools, Quality and Training to help launch or improve product support workflows.
* Utilize an in-depth understanding of metrics to drive data-driven business decisions.
* Continuously add value through effective project management, dedicated prioritization and efficient execution.
* Communicate policies to customer support agents and become the primary information source for the team, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
*What we look for in you (i.e. job requirements):*
* Motivated by Coinbase's mission and crafting a seamless support experience for our global customer base.
* Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
* Minimum of 3 years of people management experience in an operations environment.
* Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email and chat.
* Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
* Subject matter expertise and interest in the crypto ecosystem.
* Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
* Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
* Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
* Willing to work from an office at Manila, Philippines
*Nice to haves:*
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Advanced experience in project management, analytics or quality assurance.
* Advanced degree in business, finance, customer experience and/or blockchain.
* Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
G2624
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision).
Pay Range:
?1,591,400-?1,591,400 PHP
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact mailto:
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
*Team:*
As a Customer Support Supervisor, you will lead a team of highly motivated customer support professionals whose performance is critical to Coinbase achieving its mission. Using your customer support, operations and team management skills you will play a crucial role ensuring we deliver an outstanding customer experience globally.
*
What you'll be doing (ie. job duties):*
* Develop and lead a team of high performing customer support agents across multiple channels (email, chat & phone).
* Act as a trusted point of contact for escalations and high priority issues related to your scope.
* Achieve service level agreements, productivity metrics and quality metrics for your line of business, at the individual and team level.
* Provide leadership mentorship based on industry best methodologies and performance management.
* Focus on team growth and enablement through mentorship, career development and employee engagement.
* Collaborate with internal support teams across Programs, Tools, Quality and Training to help launch or improve product support workflows.
* Utilize an in-depth understanding of metrics to drive data-driven business decisions.
* Continuously add value through effective project management, dedicated prioritization and efficient execution.
* Communicate policies to customer support agents and become the primary information source for the team, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
*What we look for in you (i.e. job requirements):*
* Motivated by Coinbase's mission and crafting a seamless support experience for our global customer base.
* Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
* Minimum of 3 years of people management experience in an operations environment.
* Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email and chat.
* Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
* Subject matter expertise and interest in the crypto ecosystem.
* Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
* Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
* Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
* Willing to work from an office at Manila, Philippines
*Nice to haves:*
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Advanced experience in project management, analytics or quality assurance.
* Advanced degree in business, finance, customer experience and/or blockchain.
* Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
G2624
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision).
Pay Range:
?1,591,400-?1,591,400 PHP
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact mailto:
This advertiser has chosen not to accept applicants from your region.
1
Customer Support - Fresher Friendly
Navotas, National Capital Region
Caldwell Communications
Posted 19 days ago
Job Viewed
Job Description
We are continuously looking for candidates for our team.
br>Job Responsibilities:
• Communicates with customer on the phone or by way of written correspondence to deal with concerns. < r>• Resolves customer issues on the first call/contact whenever possible without having to transfer caller. < r>• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in < r>• Communicating specific information to internal and external clients and sharing understanding with colleagues < r>
What Do We Offer?
• An open, friendly and professional work environment. < r>• A professionally and personally rewarding career. < r>• Opportunities to grow and be promoted within the company. < r>• Performance incentives and employee perks and benefits. < r>• Competitive Salary < r>• 13th Month Pay < r>• Up to 20k signing bonus < r>• HMO with 3 free Beneficiaries on Day One < r>• 20% ND Maternity/Paternity Leave < r>• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>
APPLY NOW!
br>Job Responsibilities:
• Communicates with customer on the phone or by way of written correspondence to deal with concerns. < r>• Resolves customer issues on the first call/contact whenever possible without having to transfer caller. < r>• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in < r>• Communicating specific information to internal and external clients and sharing understanding with colleagues < r>
What Do We Offer?
• An open, friendly and professional work environment. < r>• A professionally and personally rewarding career. < r>• Opportunities to grow and be promoted within the company. < r>• Performance incentives and employee perks and benefits. < r>• Competitive Salary < r>• 13th Month Pay < r>• Up to 20k signing bonus < r>• HMO with 3 free Beneficiaries on Day One < r>• 20% ND Maternity/Paternity Leave < r>• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
2
Weekends off - Customer Support Agent
Valenzuela, National Capital Region
Sapient Ph
Posted 2 days ago
Job Viewed
Job Description
Now hiring for Customer Care Agent at Metro Manila Sites! We guarantee you an Easy and Fast One-day hiring process and earn up to 25k monthly plus more benefits! This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Agent - Financial specialist
Valenzuela, National Capital Region
Sapient Solutions - SGS
Posted 5 days ago
Job Viewed
Job Description
One-day hiring process! Earn up to 28k monthly! We are looking for dedicated Finance Support Representative to join our team! This is for urgent hiring, submit your application now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Interested? Apply now and start your career with us!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Interested? Apply now and start your career with us!
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Agent - Financial specialist
Valenzuela, National Capital Region
Sapient Ph
Posted 5 days ago
Job Viewed
Job Description
One-day hiring process! Earn up to 28k monthly! We are looking for dedicated Finance Support Representative to join our team! This is for urgent hiring, submit your application now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Interested? Apply now and start your career with us!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Interested? Apply now and start your career with us!
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Agent - Financial specialist
Valenzuela, National Capital Region
Sapient Global Services
Posted 23 days ago
Job Viewed
Job Description
One-day hiring process! Earn up to 28k monthly! We are looking for dedicated Finance Support Representative to join our team! This is for urgent hiring, submit your application now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Interested? Apply now and start your career with us!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Interested? Apply now and start your career with us!
This advertiser has chosen not to accept applicants from your region.
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About the latest Technical service Jobs in Bocaue !
6
Customer Support Representative - Immediate Hiring
Malabon, National Capital Region
CDWL COMMS
Posted 25 days ago
Job Viewed
Job Description
READY TO START YOUR CAREER ASAP? SECURE YOUR SPOT NOW AND MOVE TO THE FRONT OF THE LINE!
br>We’re hiring Customer Service Representative for our voice and non-voice accounts. This is a great opportunity for fresh graduates and career shifters looking to build a long-term career in the call center/customer service industry. < r>
Responsibilities:
* Provide professional customer support via chat or phone
* Assist clients with billing concerns, technical support, and service inquiries
* Document customer interactions with accuracy
* Follow standard operating procedures and meet quality standards
* Work collaboratively in a team-focused environment
Qualifications:
* At least 18 years old
* Graduate of High School (Old Curriculum), Senior High School, or ALS
* No BPO experience required
* Strong English communication skills (written and verbal)
* Detail-oriented with good typing and multitasking skills
* Willing to work onsite
* Amenable to shifting schedules including weekends and holidays
Perks You'll Enjoy:
* Monthly salary: PHP 17,500 to PHP 28,000 (depending on account and experience)
* Night differential pay
* Paid leaves, holiday pay, and overtime pay
* Government-mandated benefits and 13th month pay
* Opportunities for internal promotions and career growth
Why Apply?
* Fresher-friendly, no prior BPO experience needed
* Immediate hiring for non-voice and voice accounts
* Competitive pay and full benefits
* Opportunities for advancement in a leading global BPO
* Located in a central and accessible location
Further details will be discussed during the interview. We have limited job offers available here!
APPLY TODAY to secure your slot.
br>We’re hiring Customer Service Representative for our voice and non-voice accounts. This is a great opportunity for fresh graduates and career shifters looking to build a long-term career in the call center/customer service industry. < r>
Responsibilities:
* Provide professional customer support via chat or phone
* Assist clients with billing concerns, technical support, and service inquiries
* Document customer interactions with accuracy
* Follow standard operating procedures and meet quality standards
* Work collaboratively in a team-focused environment
Qualifications:
* At least 18 years old
* Graduate of High School (Old Curriculum), Senior High School, or ALS
* No BPO experience required
* Strong English communication skills (written and verbal)
* Detail-oriented with good typing and multitasking skills
* Willing to work onsite
* Amenable to shifting schedules including weekends and holidays
Perks You'll Enjoy:
* Monthly salary: PHP 17,500 to PHP 28,000 (depending on account and experience)
* Night differential pay
* Paid leaves, holiday pay, and overtime pay
* Government-mandated benefits and 13th month pay
* Opportunities for internal promotions and career growth
Why Apply?
* Fresher-friendly, no prior BPO experience needed
* Immediate hiring for non-voice and voice accounts
* Competitive pay and full benefits
* Opportunities for advancement in a leading global BPO
* Located in a central and accessible location
Further details will be discussed during the interview. We have limited job offers available here!
APPLY TODAY to secure your slot.
This advertiser has chosen not to accept applicants from your region.
7
NON-VOICE - Customer Support Associate
Navotas, National Capital Region
Caldwell Communications
Posted 25 days ago
Job Viewed
Job Description
We are continuously looking for candidates for our team.
br>Accounts that we can offer:
Travel, Sales, Healthcare, Financial, Collections and Telco account
Salary will range
(Newbie): 16,000 - 24,000
(Tenured): 18,000 - 28,000
Jobs Responsibilities:
• Communicates with customer on the phone or by way of written correspondence to deal with concerns. < r>• Resolves customer issues on the first call/contact whenever possible without having to transfer caller. < r>• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in < r>• Communicating specific information to internal and external clients and sharing understanding with colleagues < r>
What Do We Offer?
• An open, friendly and professional work environment. < r>• A professionally and personally rewarding career. < r>• Opportunities to grow and be promoted within the company. < r>• Performance incentives and employee perks and benefits. < r>• Competitive Salary < r>• 13th Month Pay < r>• HMO with 3 free Beneficiaries on Day One < r>• 20% ND Maternity/Paternity Leave < r>• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>
APPLY NOW!
br>Accounts that we can offer:
Travel, Sales, Healthcare, Financial, Collections and Telco account
Salary will range
(Newbie): 16,000 - 24,000
(Tenured): 18,000 - 28,000
Jobs Responsibilities:
• Communicates with customer on the phone or by way of written correspondence to deal with concerns. < r>• Resolves customer issues on the first call/contact whenever possible without having to transfer caller. < r>• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in < r>• Communicating specific information to internal and external clients and sharing understanding with colleagues < r>
What Do We Offer?
• An open, friendly and professional work environment. < r>• A professionally and personally rewarding career. < r>• Opportunities to grow and be promoted within the company. < r>• Performance incentives and employee perks and benefits. < r>• Competitive Salary < r>• 13th Month Pay < r>• HMO with 3 free Beneficiaries on Day One < r>• 20% ND Maternity/Paternity Leave < r>• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
8
Customer Support/Ops Coordinator I
Manila, Metropolitan Manila
RELX INC
Posted 15 days ago
Job Viewed
Job Description
The primary focus of the role is to ensure our scholars and university clients have the best possible experience using Interfolio products and services. You will answer all questions related to Interfolio, educating and empowering customers to become better Interfolio users. As a member of our support team, you proactively look for solutions to problems and propose improvements if something could work better. You're an ambassador for all internal departments, helping them be successful in their roles while driving product change.
A big part of your day is going to be spent taking action on support tickets and calls, planning new outreach efforts, or putting out fires behind the scenes. Our users expect extremely high quality support and we strive to provide that in every interaction we have. We need someone with the ability to treat each issue with dedication, professionalism and fervor.
Responsibilities
+ Triage and resolve support cases across all our products from University administrators, faculty, and staff
+ Coordinate and manage product escalations with stakeholders in Engineering, Sales, and Professional Services
+ Deliver periodic virtual trainings to University clients
+ Be a leader on the support team and act as mentor for newer team members
+ Develop a deep understanding of Interfolio's suite of products; help create best practices for customer success (e.g. toolkits; prioritized enhancements, etc.)
+ Escalation ownership for complex cases routed from Support
Requirements
+ 1-5 years experience working in customer support helpdesk or similar role for a Software-as-a-Service (SaaS) platform
+ Excellent organization, project management, time management, and communication skills
+ Demonstrated ability to troubleshoot and diagnose customer issues
+ Experience providing technical and/or training support for technology
+ Salesforce, Zendesk, JIRA, Slack or similar CRM experience
+ Experience testing and reporting software bugs to engineering
+ Demonstrated ability to cultivate strong relationships with external parties
+ Tenacious and entrepreneurial approach to working through product, process, and client challenges
+ Possess a strong interest in higher education, startups, and/or SaaS technology
+ Bachelor's degree in any course
+ Exceptional communication and presentation skills (both written and verbal)
About You / Ideal Candidate Qualities
+ You're smart. You're a problem-solver who doesn't shy away from puzzles that require extra research. You're able to not only answer a user's direct question, but also understand where they're coming from and what questions they're likely to have next. You can think critically and creatively about situations you're presented with to ensure our users receive high-quality support across the board. You like to experiment, test, build, and tinker on your own to learn more.
+ You're skilled. You write and speak well. You have the demonstrated ability to convey empathy, compassion, patience, and urgency in both written and verbal form. You take pride in the quality of your writing and are well-versed in phone etiquette with experience carrying on professional conversations.
+ You're tech-savvy. You're familiar with technology based applications. You're familiar with different operating systems across various platforms: Windows, Mac, tablets, and phones! You're can easily understand and learn a new interface or process.
+ You're team-oriented. You're comfortable working in groups and happy to put ego aside when searching for the best ideas. Our team is a combination of introverts, extroverts, right brains, and left brains all working hard to deliver products that scholars love to use. You enjoy working on small, agile teams and thinking creatively to find solutions
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
A big part of your day is going to be spent taking action on support tickets and calls, planning new outreach efforts, or putting out fires behind the scenes. Our users expect extremely high quality support and we strive to provide that in every interaction we have. We need someone with the ability to treat each issue with dedication, professionalism and fervor.
Responsibilities
+ Triage and resolve support cases across all our products from University administrators, faculty, and staff
+ Coordinate and manage product escalations with stakeholders in Engineering, Sales, and Professional Services
+ Deliver periodic virtual trainings to University clients
+ Be a leader on the support team and act as mentor for newer team members
+ Develop a deep understanding of Interfolio's suite of products; help create best practices for customer success (e.g. toolkits; prioritized enhancements, etc.)
+ Escalation ownership for complex cases routed from Support
Requirements
+ 1-5 years experience working in customer support helpdesk or similar role for a Software-as-a-Service (SaaS) platform
+ Excellent organization, project management, time management, and communication skills
+ Demonstrated ability to troubleshoot and diagnose customer issues
+ Experience providing technical and/or training support for technology
+ Salesforce, Zendesk, JIRA, Slack or similar CRM experience
+ Experience testing and reporting software bugs to engineering
+ Demonstrated ability to cultivate strong relationships with external parties
+ Tenacious and entrepreneurial approach to working through product, process, and client challenges
+ Possess a strong interest in higher education, startups, and/or SaaS technology
+ Bachelor's degree in any course
+ Exceptional communication and presentation skills (both written and verbal)
About You / Ideal Candidate Qualities
+ You're smart. You're a problem-solver who doesn't shy away from puzzles that require extra research. You're able to not only answer a user's direct question, but also understand where they're coming from and what questions they're likely to have next. You can think critically and creatively about situations you're presented with to ensure our users receive high-quality support across the board. You like to experiment, test, build, and tinker on your own to learn more.
+ You're skilled. You write and speak well. You have the demonstrated ability to convey empathy, compassion, patience, and urgency in both written and verbal form. You take pride in the quality of your writing and are well-versed in phone etiquette with experience carrying on professional conversations.
+ You're tech-savvy. You're familiar with technology based applications. You're familiar with different operating systems across various platforms: Windows, Mac, tablets, and phones! You're can easily understand and learn a new interface or process.
+ You're team-oriented. You're comfortable working in groups and happy to put ego aside when searching for the best ideas. Our team is a combination of introverts, extroverts, right brains, and left brains all working hard to deliver products that scholars love to use. You enjoy working on small, agile teams and thinking creatively to find solutions
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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