6 Technical Roles jobs in Guagua

This position will manage the identification, design, delivery and effective evaluation of learning and development programs as well as technical and functional trainings for the employees at the plant.

QUALIFICATIONS:

• Candidates should be a graduate of Mechanical Engineering
• With a passion in teaching and/or training.
• Experience in doing plant maintenance is a plus
• Has good interpersonal and communication skills.
• Willing to be assigned at Sta. Maria Bulacan
• Must be willing to be assigned at our plant in Sta. Maria Bulacan

Job Title: IT Associate / Technical Support

Job Summary:

We are looking for an IT Associate / Technical Support who will provide technical assistance, troubleshoot hardware and software issues, and help maintain smooth IT operations. This role is ideal for candidates residing near Balagtas, Bulacan, and requires willingness to undergo 2–3 months of training at our Head Office in South Caloocan (with allowance) before deployment.

Key Responsibilities:

• Provide technical support to end-users for hardware, software, and network-related concerns.
• Install, configure, and maintain computers, printers, and IT equipment.
• Diagnose and resolve system errors, connectivity issues, and application problems.
• Assist in managing company servers, databases, and IT infrastructure.
• Implement and monitor data security, backup, and recovery procedures.
• Document IT processes, troubleshooting steps, and resolutions.
• Coordinate with the Head Office IT team on system updates and technical requirements.
• Deliver on-site IT support to ensure efficient day-to-day operations.

Qualifications:

• Bachelor's or Associate Degree in Information Technology, Computer Science, or related field (undergraduates with relevant experience are welcome to apply).
• Experience in IT support or technical troubleshooting is an advantage.
• Proficient in Windows OS, MS Office, basic networking, and hardware repair.
• Strong problem-solving and communication skills.
• Must be residing near Balagtas, Bulacan.
• Willing to attend 2–3 months training in South Caloocan (allowance provided).
• Can start immediately.

Job Type: Full-time

Pay: Php16, Php17,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

About the role

Join our dynamic team at Fogatti under Powtek' as a Technical Support Representative. In this full-time position based in Pulilan Bulacan, you will be the first point of contact for our valued customers, providing exceptional technical support and troubleshooting assistance. Your keen problem-solving skills and customer-centric approach will be instrumental in ensuring our clients receive the solutions they need.

What you'll be doing

1. Answering inbound customer calls and responding to technical inquiries
2. Diagnosing and troubleshooting a variety of technical issues
3. Providing step-by-step guidance to customers to help resolve their problems
4. Documenting customer interactions and maintaining accurate records
5. Escalating complex issues to the appropriate team members for further assistance
6. Continuously expanding your technical knowledge to stay up-to-date with our products and services

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner
2. Strong problem-solving and critical thinking abilities to effectively diagnose and resolve customer issues
3. Proven experience in a customer service or technical support role, preferably in a call centre environment
4. Familiarity with common software, hardware, and networking technologies
5. A genuine passion for providing exceptional customer service and a commitment to continuous learning

What we offer

At Fogatti under Powtek', we are committed to fostering a collaborative and supportive work environment. We offer a range of benefits, including:

1. Competitive salary and performance-based bonuses
2. Opportunities for professional development and career advancement
3. A vibrant, inclusive culture that values teamwork and work-life balance

About us

Fogatti under Powtek' is a leading provider of innovative technology solutions, serving a diverse range of clients across various industries. With a strong focus on customer satisfaction, we are constantly striving to exceed expectations and deliver exceptional service. Join our team and be a part of our continued success story.

Apply now to become our next Technical Support Representative and contribute to our mission of providing world-class customer support.