2 Technical Roles jobs in Davao
Technical Support Engineer
Davao, Davao del Sur
Neksjob Philippines
Posted 15 days ago
Job Viewed
Job Description
Job Title: Technical Support Engineer
Location: Remote br>Experience Required: 1+ year (Remote Work Setup)
Employment Type: Full-Time
Job Summary:
We are looking for a proactive and technically skilled Technical Support Engineer to join our customer support team. This role is ideal for candidates with hands-on experience in remote technical support, strong scripting knowledge, and a passion for solving customer issues. You will be responsible for diagnosing and resolving technical problems while delivering a high level of customer satisfaction.
Key Responsibilities:
Provide technical assistance to end-users via Zendesk or other support platforms.
Troubleshoot and resolve issues involving SQL, JavaScript, and PowerShell.
Diagnose software-related issues by analyzing logs, scripts, queries, and configurations.
Document issues and solutions thoroughly in the internal knowledge base.
Collaborate with engineering, QA, and product teams to escalate and resolve complex cases.
Ensure timely and effective communication with customers throughout the support lifecycle.
Adhere to service standards, KPIs, and quality benchmarks.
Contribute to the continuous improvement of support processes and tools.
Required Skills & Qualifications:
Minimum 1 year of experience in a remote technical support role.
Proficiency with:
SQL – writing queries, data analysis, basic DB troubleshooting < r>
JavaScript – reading/debugging code, assisting in client-side troubleshooting < r>
PowerShell – scripting for automation and troubleshooting < r>
Experience using Zendesk or similar ticketing/support systems.
Good understanding of technical support operations and customer service techniques.
Familiarity with software support processes and product troubleshooting methodologies.
Strong written and verbal communication skills.
Ability to prioritize tasks and handle multiple requests effectively in a remote setup.
Location: Remote br>Experience Required: 1+ year (Remote Work Setup)
Employment Type: Full-Time
Job Summary:
We are looking for a proactive and technically skilled Technical Support Engineer to join our customer support team. This role is ideal for candidates with hands-on experience in remote technical support, strong scripting knowledge, and a passion for solving customer issues. You will be responsible for diagnosing and resolving technical problems while delivering a high level of customer satisfaction.
Key Responsibilities:
Provide technical assistance to end-users via Zendesk or other support platforms.
Troubleshoot and resolve issues involving SQL, JavaScript, and PowerShell.
Diagnose software-related issues by analyzing logs, scripts, queries, and configurations.
Document issues and solutions thoroughly in the internal knowledge base.
Collaborate with engineering, QA, and product teams to escalate and resolve complex cases.
Ensure timely and effective communication with customers throughout the support lifecycle.
Adhere to service standards, KPIs, and quality benchmarks.
Contribute to the continuous improvement of support processes and tools.
Required Skills & Qualifications:
Minimum 1 year of experience in a remote technical support role.
Proficiency with:
SQL – writing queries, data analysis, basic DB troubleshooting < r>
JavaScript – reading/debugging code, assisting in client-side troubleshooting < r>
PowerShell – scripting for automation and troubleshooting < r>
Experience using Zendesk or similar ticketing/support systems.
Good understanding of technical support operations and customer service techniques.
Familiarity with software support processes and product troubleshooting methodologies.
Strong written and verbal communication skills.
Ability to prioritize tasks and handle multiple requests effectively in a remote setup.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Representative - with relocation package
Davao, Davao del Sur
Talent Outsourcing Channel (TORCH) Solutions
Posted 2 days ago
Job Viewed
Job Description
About the role
Talent Outsourcing Channel Solutions' is seeking an experienced Technical Support professional to join our team in Davao City, Davao del Sur. This is a full-time position that will provide assistance and troubleshooting to our customers on a wide range of technical issues. As a Technical Support representative, you will be the primary point of contact for our customers, ensuring their needs are met in a timely and efficient manner. br>
What you'll be doing
Providing excellent customer service and technical support to our clients
Troubleshooting and resolving a variety of technical problems, including software, hardware and connectivity issues
Documenting customer interactions and maintaining detailed records of all support activities
Escalating complex issues to senior technical staff when necessary
Continuously improving your technical knowledge to stay up-to-date with the latest products and technologies
Collaborating with cross-functional teams to enhance the customer experience
What we're looking for
● 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus) < r>● At least 6 months experience in technical support or client account management. < r>● Experience of troubleshooting hardware, software, network issues, or SaaS products < r>● High technical aptitude for troubleshooting complex issues across various platforms < r>● Strong critical thinking and analytical skills < r>● Quick comprehension of new technical concepts and updates < r>● Clear verbal and written communication, explaining complex concepts simply < r>● Calm and solution-focused in high-pressure situations < r>● Positive attitude and willingness to learn and grow < r>● Strong attention to detail and ability to prioritize tasks < r>● Team-oriented with a collaborative approach to resolving issues < r>● Ability to work with less supervision. < r>● Ability to work in a team environment < r>● Willing to work in shifting schedules < r>● Willing to render overtime if needed. < r>● Willing to work in-center. < r>
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including:
- Relocation package to Davao City
- Health insurance and retirement benefits
- Opportunities for career development and advancement
- A collaborative and supportive work environment
others:
Joining Bonus: P30,000 (terms and conditions apply)
Wave 1 (Pioneering Program)
Fortune 500 Company
HMO Day 1
Statutory Benefits
Convert to cash leave credits
Relocation Package
Talent Outsourcing Channel Solutions' is seeking an experienced Technical Support professional to join our team in Davao City, Davao del Sur. This is a full-time position that will provide assistance and troubleshooting to our customers on a wide range of technical issues. As a Technical Support representative, you will be the primary point of contact for our customers, ensuring their needs are met in a timely and efficient manner. br>
What you'll be doing
Providing excellent customer service and technical support to our clients
Troubleshooting and resolving a variety of technical problems, including software, hardware and connectivity issues
Documenting customer interactions and maintaining detailed records of all support activities
Escalating complex issues to senior technical staff when necessary
Continuously improving your technical knowledge to stay up-to-date with the latest products and technologies
Collaborating with cross-functional teams to enhance the customer experience
What we're looking for
● 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus) < r>● At least 6 months experience in technical support or client account management. < r>● Experience of troubleshooting hardware, software, network issues, or SaaS products < r>● High technical aptitude for troubleshooting complex issues across various platforms < r>● Strong critical thinking and analytical skills < r>● Quick comprehension of new technical concepts and updates < r>● Clear verbal and written communication, explaining complex concepts simply < r>● Calm and solution-focused in high-pressure situations < r>● Positive attitude and willingness to learn and grow < r>● Strong attention to detail and ability to prioritize tasks < r>● Team-oriented with a collaborative approach to resolving issues < r>● Ability to work with less supervision. < r>● Ability to work in a team environment < r>● Willing to work in shifting schedules < r>● Willing to render overtime if needed. < r>● Willing to work in-center. < r>
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including:
- Relocation package to Davao City
- Health insurance and retirement benefits
- Opportunities for career development and advancement
- A collaborative and supportive work environment
others:
Joining Bonus: P30,000 (terms and conditions apply)
Wave 1 (Pioneering Program)
Fortune 500 Company
HMO Day 1
Statutory Benefits
Convert to cash leave credits
Relocation Package
This advertiser has chosen not to accept applicants from your region.
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