5 Technical Roles jobs in Davao

About the Role
br>Technical support: Oversee major incidents, mitigate risks, and provide stability through proactive solutions.

Responsibilities

Expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.
Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.
Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.
Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist.
Troubleshoot and manage SQL databases for efficient support operations.
Enhance support infrastructure, implement automation, and drive efficiency improvements.


Qualifications

Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing.
Strong commitment to providing exceptional customer service and ensuring customer satisfaction.

Required/Mandatory Skills:
Windows or VM
Linux or Azure
Containerization / Kubernetes
IAM + Security
Basic networking
ITSM (basic)

About the role
Talent Outsourcing Channel Solutions' is seeking an experienced Technical Support professional to join our team in Davao City, Davao del Sur. This is a full-time position that will provide assistance and troubleshooting to our customers on a wide range of technical issues. As a Technical Support representative, you will be the primary point of contact for our customers, ensuring their needs are met in a timely and efficient manner. br>
What you'll be doing
Providing excellent customer service and technical support to our clients
Troubleshooting and resolving a variety of technical problems, including software, hardware and connectivity issues
Documenting customer interactions and maintaining detailed records of all support activities
Escalating complex issues to senior technical staff when necessary
Continuously improving your technical knowledge to stay up-to-date with the latest products and technologies
Collaborating with cross-functional teams to enhance the customer experience

What we're looking for
● 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus) < r>● At least 6 months experience in technical support or client account management. < r>● Experience of troubleshooting hardware, software, network issues, or SaaS products < r>● High technical aptitude for troubleshooting complex issues across various platforms < r>● Strong critical thinking and analytical skills < r>● Quick comprehension of new technical concepts and updates < r>● Clear verbal and written communication, explaining complex concepts simply < r>● Calm and solution-focused in high-pressure situations < r>● Positive attitude and willingness to learn and grow < r>● Strong attention to detail and ability to prioritize tasks < r>● Team-oriented with a collaborative approach to resolving issues < r>● Ability to work with less supervision. < r>● Ability to work in a team environment < r>● Willing to work in shifting schedules < r>● Willing to render overtime if needed. < r>● Willing to work in-center. < r>
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including:
- Relocation package to Davao City
- Health insurance and retirement benefits
- Opportunities for career development and advancement
- A collaborative and supportive work environment
others:
Joining Bonus: P30,000 (terms and conditions apply)
Wave 1 (Pioneering Program)
Fortune 500 Company
HMO Day 1
Statutory Benefits
Convert to cash leave credits
Relocation Package

About the role
br>Talent Outsourcing Channel Solutions is seeking a passionate Technical Support Representative to join our team and provide exceptional customer service to our HEALTHCARE account. This is a full-time role based in Davao City, Davao del Sur. As a Technical Support Representative, you will be responsible for delivering efficient and effective technical support to our clients, ensuring their needs are met and their satisfaction is prioritised.

What you'll be doing
Handling inbound customer calls and providing resolution to technical issues and inquiries
Diagnosing and troubleshooting a wide range of technical problems related to our healthcare products and services
Documenting customer interactions and maintaining accurate records of all support activities
Escalating complex issues to the appropriate subject matter experts when necessary
Providing feedback and suggestions for process improvements to enhance the customer experience
Adhering to established customer service protocols and contributing to the continuous improvement of support processes

What we're looking for
● 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus) < r>● At least 6 months experience in technical support or client account management. < r>● Experience of troubleshooting hardware, software, network issues, or SaaS products < r>● High technical aptitude for troubleshooting complex issues across various platforms < r>● Strong critical thinking and analytical skills < r>● Quick comprehension of new technical concepts and updates < r>● Clear verbal and written communication, explaining complex concepts simply < r>● Calm and solution-focused in high-pressure situations < r>● Positive attitude and willingness to learn and grow < r>● Strong attention to detail and ability to prioritize tasks < r>● Team-oriented with a collaborative approach to resolving issues < r>● Ability to work with less supervision. < r>● Ability to work in a team environment < r>● Willing to work in shifting schedules < r>● Willing to render overtime if needed. < r>● Willing to work in-center. < r>
What we offer

At Talent Outsourcing Channel Solutions, we believe in nurturing our employees' growth and development. We offer a competitive salary, comprehensive health benefits, and opportunities for career advancement. Our company culture is built on collaboration, innovation, and a strong focus on employee well-being. Join our team and be a part of an organisation that values your contributions and supports your professional and personal success.

***HMO Day 1/ Statutory Benefits/ Convert to cash leave credits/Relocation Package

If you're ready to take on this exciting challenge, apply now and let's discuss how you can contribute to our HEALTHCARE account and the success of our business.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Imaged Ready Devices in DSM: Maintain sufficient buffer of imaged machines of all models (Standard & Non-Standard both) in DSM and same should reflect on RFC dashboard
+ Device Imaging for New hires & Mixed Build tickets: Take assignment & act on the new hires & Mixed build tasks and prepare the devices and create Device Deployment Tool (DDT) task for asset allocation. Priority should be to work on the base location SC tasks and then remote locations. Install applications as required
+ Lifecycle Replacement Program: Site specific identified Global Provisioning Solutions (GPS) team members to take ownership and follow up with the users to expedite the device replacement under Replacement Computer Program (RCP) basis the data shared by RCP SPOC and update the status in respective tools & trackers
+ Local Incident task for device diagnosis under Walkin: Level 2 Support team to create local incident for GPS team, if any device needs to be repaired by the resident HP/Mac engineer. Incident task assignment to be done by the physically available GPS analyst post user visits to GPS window
+ Local Task and Repair of Faulty Devices: Level 2 support team to create 2 local tasks in case of device replacement, one for new device delivery and the other one for repair of recovered devices. GPS team must take all the necessary measures to get the break-fix devices up and running at the earliest possible through part scavenging, new spare parts, etc.
+ Faulty Device Repair (In Warranty/Out of Warranty/Physical Damaged cases) etc.
+ Coordinate with vendor for warranty support and make sure that devices are getting repaired on time
+ Conduct thorough technical checks for any initial diagnosis and repair by vendor
+ Creating ticket for SWAT team to lock/unlock the ID's and devices which were received via email from HR Operations
+ In charge of IT asset cost charging end to end process for parts replacement
+ Participate in process improvement or automation six sigma projects
+ Daily update of machine and peripherals status and add new asset details entry to IT Asset Registry, LAM (Lifecycle Asset Management) Tool, Trac-IT and HAM tool database
+ Process HAM Tool tickets received (such as machine request, peripherals, and asset movement) and coordinate with end user for any clarifications or concerns
+ Process RCO Shipping Center (DDT) tickets received for New Hire, Break Fix, Mixed Build, Lifecycle Migration machine issuance
+ Facilitate disposal activities end to end including HDD/SSD disposal
+ Conduct physical checking of stock inventory in storage room for Bi-monthly, Quarterly and Bi-annual reconciliation audits
+ In charge of IT Asset Exit Clearance (HR Allsec tool), documents fillings and manage reports for separation clearance
+ Facilitate all temp offline and for investigation tickets received from Asset Recovery Team. Give instructions to AFS (Asset Field Services) for physical verification if needed
+ Facilitate any email and call concerns or queries from business
+ Facilitate receiving new order deliveries and permit processing
+ Plan and schedule the asset movement request received from customers and give it to AFS (Asset Field Services) staff to execute things such as machine set up, seat arrangement
+ Facilitate physical audit checks / roving inspection of all IT hardware assets deployed / issued in Office along with AFS (Asset Field Services) staff
+ Facilitate tasks assigned by supervisor or manager based on business needs
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Bachelor's Degree: Computer Science, Information Technology, Computer Engineering, a related technical field, or equivalent practical experience in Technology and Engineering
+ 1+ years of experience in each of the following areas:?
+ Solid technical background in IT Hardware Asset Management (Asset lifecycle stages end to end process)
+ Solid technical background in Technology Desktop/ PC support, software installation, imaging machines and configuration
+ Technical experience in Network (LAN/WAN)
+ Excellent verbal and written communication and interpersonal skill experience
+ Extensive Customer Service experience
+ Knowledgeable and have experience of Altiris toolset, DSM, MECM (Microsoft Endpoint Configuration Manager)
+ Knowledgeable and have experience of MS Office, Excel, PowerPoint
+ Knowledgeable and have experience of Microsoft Windows 11 Operating System
+ Knowledgeable and have experience of ServiceNow, HPSM, or any IT ticketing tool
+ Proficiency in using hardware analysis tools and software
+ Proven ability to work under pressure and meet tight deadlines
+ Proven self-starter and able to work independently
+ Proven flexibility and adaptability to changing requirements
+ Willing to take overtime if required
**Preferred Qualifications:**
+ MS Power BI experience
+ Macros creation experience
+ SharePoint experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._