307 Team Leader jobs in Dasmariñas

About the role

As Talent Management Lead for Performance Management, you lead the design, implementation, and continuous enhancement of the performance management framework, ensuring alignment with the organization's goals, talent development strategies, and leadership pipeline needs.

What you'll be doing

• Manage the full performance management cycle, including planning, review, calibration, and feedback facilitation.
• Oversee succession planning, talent mapping, and development planning across key roles and departments.
• Partner with business leaders to monitor high-potential employees and critical talent readiness.
• Analyze performance trends and generate insights to guide HR strategies and organizational decisions.
• Ensure timely and consistent communication of performance processes and expectations across the organization.
• Provide thought leadership in talent review design, criteria setting, and alignment with career development.
• Manage and improve IDP tracking, talent calibration, and succession planning efforts
• Facilitate talent reviews and provide data-driven insights to business leaders
• Drive implementation of the performance management cycle (goal setting, mid-year and year-end reviews)
• Implement learning programs based on skills gap and organizational needs
• Collaborate with HR Business Partners and Leadership Teams for development planning
• Monitor performance trends and propose interventions to close gaps

What we're looking for

• Bachelor's degree in HR, Psychology, Business, or related field
• Minimum 5–7 years of experience in performance management or talent management
• Experience in succession planning, performance analytics, and organizational capability assessments
• Strong stakeholder management and facilitation skills
• Proficiency in MS Excel and other reporting tools

What we offer

At Sodexo, we are committed to providing our employees with a rewarding and fulfilling work experience. You can expect a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. Our supportive and collaborative work environment will enable you to thrive and make a meaningful contribution to the organisation.

About us

Sodexo is a leading provider of integrated services that improve the quality of life for individuals and organisations around the world. With a presence in over 80 countries, we are a diversified company delivering a wide range of services including food services, facilities management, and employee benefits. Our mission is to improve the quality of life for the people we serve.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

Job Title: Team Leader- Back Office

Account: Financial

Work Setup: 100% Onsite (McKinley, Taguig)

Shift: Night Shift

Salary Budget: PHP 85,000 (plus 1-month basic salary joining bonus)

Qualifications:

• Minimum of 2 years of experience supporting clients/accounts in wealth management, insurance, or financial services.
• At least 2 years of experience in a supervisory or team leader role, ideally in a high-volume call center environment focused on customer service delivery.
• Bachelor's degree (finance-related course preferred).
• Strong communication skills (both written and verbal).
• Willing to work night shift and 100% onsite in McKinley, Taguig.

Responsibilities:

• Supervise and lead a back-office team handling financial accounts to ensure accurate and efficient service delivery.
• Monitor team performance against KPIs, service level agreements (SLAs), and quality standards.
• Provide coaching, feedback, and support to team members to enhance productivity and performance.
• Manage workflow distribution, ensure timely completion of tasks, and handle escalations effectively.
• Prepare and submit regular reports on team performance, productivity, and quality metrics.
• Collaborate with management and other departments to implement process improvements and maintain compliance with financial regulations.
• Foster a professional and positive work environment that encourages teamwork, accountability, and continuous improvement.

About the role

As a Team Leader (Healthcare Account) at ALLDIGITECH MANILA, INC, you will play a vital role in leading and motivating a team of customer service representatives to deliver exceptional service to our valued healthcare clients.

This full-time position is based in Taguig City Metro Manila and offers opportunities for career advancement within our growing organization.

What you'll be doing

• Directly manage and oversee a team of customer service representatives, providing guidance, support and feedback to ensure high levels of performance
• Monitor team performance metrics and identify areas for improvement, implementing strategies to drive success
• Foster a positive and collaborative team environment, recognizing and rewarding high-performing team members
• Serve as the main point of contact for escalated customer inquiries and complaints, working to resolve issues efficiently

What we're looking for

• 2-3 years of experience as a customer service team leader role under a BPO healthcare account specifically scheduling and appointment setting
• Strong leadership and people management skills, with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills

Why Join Us?

Additional Incentives

Competitive Salary Package

HMO Day 1 

Accidental Insurance

18% Night Differential 

VL & SL

Leaves Convertible to Cash

Free Shuttle

Fun Work Environment

Work-Life Balance

APPLY TODAY or Walk-in at our office here in 3rd Floor, MarketMarket BGC, Taguig.

About us

ALLSECTECH MANILA, INC is a leading provider of outsourced customer service solutions, specializing in the healthcare industry. With a strong focus on innovation and customer satisfaction, we have established a reputation for delivering exceptional service to our clients. Our dedicated team of professionals are passionate about making a positive impact and are committed to the success of our clients and the growth of our organization.

Apply now to become our next Team Leader (Healthcare Account) and join our dynamic team at ALLSECTECH MANILA, INC.

Official role title: 
Team Leader - Loan Support

About the Role

The 
Team Leader - Loan Support
is responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met.

This role requires a strong background in the
Australian mortgage process
and involves guiding and coaching team members, promoting a collaborative and high-performing work culture, and serving as the main link between management and the team.

The Team Leader oversees workflow, monitors performance, resolves issues promptly, and drives continuous improvements to boost efficiency and service delivery in line with business objectives.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen  
Grow with GBSS
, where your potential meets opportunity.

 
What You'll Be Doing:

Team Leader

• Lead, coach, and develop the loan processing team to achieve KPIs, quality standards, and performance targets.
• Allocate workloads and monitor progress to ensure service levels are consistently met.
• Serve as the main escalation point for complex loan processing issues, ensuring timely resolution.
• Oversee compliance and reporting, ensuring adherence to company policies and regulatory requirements.
• Drive process improvements to enhance efficiency, service delivery, and team culture.

Loan Support

• Review and validate conditional documents, valuations, and title searches for accuracy and compliance.
• Complete mandatory checklists and update systems, linking all required documents.
• Process mortgage insurance applications and conduct employment/borrower verification calls.
• Action approved and conditionally approved files, including necessary rework.
• Maintain professional communication and proactively suggest improvements to processes.

 
About You:

• AU/UK mortgage loan processing experience is required, with strong knowledge of the Privacy Act, Data Protection, NCCP Act, Responsible Lending, and AML/CTF regulations.
• Excellent data entry accuracy with a high level of attention to detail.
• In-depth understanding of mortgage lending processes and credit policy (desirable).
• Highly organized and able to meet strict deadlines in a fast-paced environment.
• Strong oral and written communication skills, with the ability to work effectively with diverse stakeholders.

Why Join Us?

• HMO Benefit + free dependent
• Leave accrual upon hiring
• Wellness perks
• Specific client-initiated benefits

We're Hiring: Team Leader
We are seeking a dynamic and experienced Team Leader to guide and inspire our team towards achieving exceptional results. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of managing teams effectively while driving productivity and fostering a positive work environment.

Location:
Taguig, Philippines

Work Mode:
Work From Office

Role:
Team Leader

What You'll Do
Lead and motivate team members to achieve targets and goals

Monitor team performance and provide constructive feedback

Facilitate effective communication between team members and management

Develop and implement strategies to improve team productivity

Resolve conflicts and address team challenges proactively

Conduct regular team meetings and performance reviews

What We're Looking For
Minimum 2 years as Team Leader in Call Center Industry /Bachelor's/College Degree in any field, or college level with
5 years of BPO experience
.

Strong interpersonal and communication skills

Proven ability to manage and develop team members

Problem-solving and decision-making capabilities

Results-oriented mindset with focus on team success

Ready to lead and make an impact? Apply now and let's grow together

Job Brief

This position is responsible for overseeing the daily operations of the WalterMart Department Store, making sure it runs smoothly and effectively. The duties include motivating the team with great customer service as well as developing business strategies that will help them achieve success in a competitive marketplace.

Qualifications:

• Graduate of any four (4) years course, preferably business course graduate.
• Should have atleast 2 -3 years relevant work experience from retail or food establishments (Quick Service Restaurant/ fast food) handling managerial or supervisory position.
• Has comprehensive work knowledge on store management and operations.

Job Type: Full-time

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Candidate Profile:

· With at least 1-2 years of experience as a Team Leader, preferably with experience in handling Customer Service.

· Preferably with Content Moderation experience

· Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics

· Highly motivated individual with skills to develop and coach team members to achieve performance expectations

· Ability to mentor, coach, and provide direction to a team of employees

· Willingness to work a flexible schedule

What's In It For You?

· Career Advancement

· HMO active on Day 1

Essential Functions/Core Responsibilities:

· Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

· Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved

· Identify performance-related issues, develop an action plan for improvement, and implement corrective action, up to and including termination of employment

· Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations

· Communicate expectations to employees and provide timely updates

· Provide subject matter expertise in handling escalated customer calls as needed

· Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

· Stay current on internal work processes, policies, and procedures. Attend required manager development training

· Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

*Terms and Conditions apply.

URGENT HIRING FOR BIG TELCO PROJECT

Team Leaders (75)

(FOR NCR/NLZ DEPLOYMENT)

QROI Networks Services Inc. (QNSI) is a leading telecommunication services provider in Philippines and has a presence in other Asian Countries such as Indonesia and Myanmar. QNSI provides telecommunication services, Implementation, Planning and Optimization, Operations and Maintenance, Project Management for Major Telecommunication Vendors and Tower Companies in Philippines. Our core activities are deployments of highly competent field and back office teams in Luzon and other parts of Philippines.

Requirements

· Knowledgeable of Telecoms Installation, ISDP, QC, MW Installation

· Willing to travel anywhere across Luzon

· With Valid NBI, WAH certificate (actual training NOT online) and Driving License

· CAN START IMMEDIATELY

· Willing to take ISDP Training this week

· Deployment is for NLZ, NCR

SUCCESSFUL CANDIDATES WILL RECEIVE basic salary + per diem (accommodation allowances)

Applicants with complete requirements will be deployed immediately

Above industry package awaits the successful candidates

If you feel you meet the above requirements, please APPLY PERSONALLY with your complete requirements. (BIODATA, VALID NBI, WAH CERTIFICATE)

Our Office is located at 16 FL, PET PLANS TOWER, EDSA GUADALUPE MAKATI CITY

Please come Monday to Friday (between 1PM -3PM)

Alternatively, you can email your CV and requirements:

Job Type: Full-time

Pay: Php25, Php28,000.00 per month

Work Location: In person

Key Responsibilities

• The Customer Success Team Leader is supposed to lead the team to achieve customer growth and delivery to customer's expectations in the assigned market.
• Manage a team to provide solutions for escalated concerns and complaints from global customers;
• Dive deep into our global segment markets to identify crisis; and escalate potential public issues that may impact ;
• Conduct thorough investigation into escalation in accordance with internal and external guidelines;
• Monitor issues, manage crisis and provide customized support to escalated cases by mastering knowledge of company policies and workflows.
• Analyze customers' feedback and root causes of complaints, identify areas for improvement, and prepare reports and recommendations for enhancing service quality
• Proactively and independently works to meet targets, maintain CSAT, NPS.
• Identify trends and recommend improvements to procedure, products, and business processes.
• Provide existing team members with the training on the customer success operational process, set KPI targets and keep track on the performance, share information about the new internal procedures and new products/services, share information and strategy that was defined on the annual/quarterly/monthly planning.
• Regular reporting on performance is an important requirement of this role, as well as preparing and delivering reports to management.

Requirements

• At least 1 year's management experiences in complaint handling or customer service;
• Have experience in driving customer engagement, handling difficult situations and challenges and delivering exceptional customer service;
• Demonstrated the ability to make decisions and problem solved based on analyzation to align with corporate strategic vision;
• Comfortable working with all levels of management across the organization;
• A positive and friendly attitude with willingness to innovate change;
• Customer-oriented, good team player and strong interpersonal and the ability to communicate effectively with cross functions;
• Strong sense of risk management on global scale;
• Excellent communication (written and verbal), interpersonal and presentation skills;
• Experiences in the collaboration with legal, PR, BD department is a plus