648 Support Specialist jobs in Dasmariñas

Why Nasdaq
When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer
This is a permanent full-time role based in BGC, Taguig following a hybrid work model setup.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do
Collaboration and Leadership:

• Work closely with cross-functional teams (engineering, infrastructure, security).
• Mentor junior team members and provide technical leadership.

Technical Solutions and Development:

• Translate business requirements into technical solutions.
• Create dashboards, reports, and scheduled jobs.
• Ensure data integrity through imports/exports.
• Maintain and support the ServiceNow platform and related environments.

Monitoring and Troubleshooting:

• Monitor KPIs and suggest improvements.
• Respond to incidents and service requests, including on-call duties for critical issues.
• Troubleshoot and resolve ServiceNow-related issues.

Security and Compliance:

• Ensure secure and appropriate access to data and features.
• Implement security policies and audit controls.
• Ensure compliance with internal and external standards.

Documentation and Knowledge Sharing:

• Document incidents and resolutions for knowledge sharing.

What We Expect

• Strong analytical and troubleshooting skills.
• Proficiency with Power BI / Excel / Microsoft tools.
• Working experience on ServiceNow: Cases, Requests, CSM Portal, Reporting.
• Working experience on ServiceNow: Ticket creation, Ticket Categorization, Solution Delivery, Reporting and Analysis.
• Proficiency with Co-pilot, AI tools and agentic workflow implementations.
• Excellent communication and collaboration skills.
• Ability to suggest and implement process improvements based on feedback and analysis.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree in computer science or related field.
• ITIL Foundation – Preferred
• Amenable to work in a mid-shift schedule (5:30pm – 2:30am Manila time)

Does It Sound Like You?
Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified

Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Be the driving force behind seamless connectivity and secure networks.

What is the role

This role is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

The following include but may not be limited to the responsibilities of the Support Specialist:

• Respond to help requests via phone and email professionally.
• Document user details and issue descriptions accurately.
• Build rapport and gather detailed problem information.
• Prioritize, schedule, and escalate issues as needed.
• Track and document the full support process and time spent.
• Use diagnostic tools and online resources for troubleshooting.
• Maintain documentation of client systems and environments.
• Stay updated on supported hardware and software.
• Perform hands-on fixes, software installs, and system configurations.
• Provide network support and test solutions for effectiveness.
• Analyze issue trends and suggest preventive measures.
• Develop user guides and FAQs.

Work Set-up / Work Schedule

• Remote
• Work Schedule: Rotates on a 24/7 Basis

Who we are looking for

Successful candidate must possess:

• Minimum of 3–4 years of hands-on experience in networking technologies and infrastructure
• Must have CCNA or CCNP certification
• Microsoft Support Certifications (preferred)
• Experience with Microsoft desktop/server OS and networking devices (routers, switches, firewalls)
• Experience working in an MSP environment is a plus
• Skilled in diagnostics and troubleshooting
• Strong research, analytical, and problem-solving abilities
• Clear, user-friendly communication
• Excellent written, verbal, and interpersonal skills
• Detail-oriented, organized, and self-motivated
• Customer-focused with a collaborative mindset

What we offer

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here

Join New Era Technology, where
People First
is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Be the driving force behind seamless connectivity and secure networks.

What is the role
This role is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

The following include but may not be limited to the responsibilities of the Support Specialist:

• Respond to help requests via phone and email professionally.
• Document user details and issue descriptions accurately.
• Build rapport and gather detailed problem information.
• Prioritize, schedule, and escalate issues as needed.
• Track and document the full support process and time spent.
• Use diagnostic tools and online resources for troubleshooting.
• Maintain documentation of client systems and environments.
• Stay updated on supported hardware and software.
• Perform hands-on fixes, software installs, and system configurations.
• Provide network support and test solutions for effectiveness.
• Analyze issue trends and suggest preventive measures.
• Develop user guides and FAQs.

Work Set-up / Work Schedule

• Remote
• Work Schedule: Rotates on a 24/7 Basis

Who we are looking for
Successful candidate must possess:

• Minimum of 3–4 years of hands-on experience in networking technologies and infrastructure
• Must have CCNA or CCNP certification
• Microsoft Support Certifications (preferred)
• Experience with Microsoft desktop/server OS and networking devices (routers, switches, firewalls)
• Experience working in an MSP environment is a plus
• Skilled in diagnostics and troubleshooting
• Strong research, analytical, and problem-solving abilities
• Clear, user-friendly communication
• Excellent written, verbal, and interpersonal skills
• Detail-oriented, organized, and self-motivated
• Customer-focused with a collaborative mindset

What we offer

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here

Be the driving force behind seamless connectivity and secure networks.

What is the role

This role is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

The following include but may not be limited to the responsibilities of the Support Specialist:

· Respond to help requests via phone and email professionally.

· Document user details and issue descriptions accurately.

· Build rapport and gather detailed problem information.

· Prioritize, schedule, and escalate issues as needed.

· Track and document the full support process and time spent.

· Use diagnostic tools and online resources for troubleshooting.

· Maintain documentation of client systems and environments.

· Stay updated on supported hardware and software.

· Perform hands-on fixes, software installs, and system configurations.

· Provide network support and test solutions for effectiveness.

· Analyze issue trends and suggest preventive measures.

· Develop user guides and FAQs.

Work Set-up / Work Schedule

· Remote

· Work Schedule: Rotates on a 24/7 Basis

Who we are looking for

Successful candidate must possess:

• Minimum of 3–4 years of hands-on experience in networking technologies and infrastructure
• Must have CCNA or CCNP certification
• Microsoft Support Certifications (preferred)
• Experience with Microsoft desktop/server OS and networking devices (routers, switches, firewalls)
• Experience working in an MSP environment is a plus
• Skilled in diagnostics and troubleshooting
• Strong research, analytical, and problem-solving abilities
• Clear, user-friendly communication
• Excellent written, verbal, and interpersonal skills
• Detail-oriented, organized, and self-motivated
• Customer-focused with a collaborative mindset

What we offer

• HMO on Day 1 (1 free dependent upon regularization)

• Health and Wellness Reimbursement Benefits

• Sunlife Group Insurance

• Company Salary Loans

• Government contributions

• Assistance with government loan payments

• th month pay

• Night differentials pay

• Holiday pay (for hours worked on holidays)

• Mandated Leaves

• Work equipment provided

Join New Era Technology, where People First  is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions on scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

We believe that investing in our employees is the key to professional growth and setting a standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity to join New Era Technology's growing team of highly skilled and industry-certified professionals.

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here

Who We Are
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

Job Overview:
We're looking to hire a Customer Support Specialist who will play a key role in helping our customers achieve their goals through our platform. The ideal candidate is an excellent communicator, passionate about customer support, and able to understand and resolve customer needs timely via Calls, Chat, SMS or Email.

What You'll Do

• Respond to and resolve support tickets from customers in a timely and professional manner through our ticketing system.
• Troubleshoot technical issues - Zendesk - Tier 2 escalations
• Collaborate with cross-functional teams to identify and escalate high-priority issues to ensure timely resolution and customer satisfaction.
• For more complex issues, proactively engage with customers to identify potential issues and provide timely, effective solutions, leveraging our knowledge base and best practices.
• Training customers on tools, acting as a key interface with customers via phone, chat, sms and email support in a professional and efficient manner
• Serve as the link of communication between key customers and internal teams as well as work with our Product and Engineering teams to escalate issues about bugs, and feature requests

What We're Looking For

• 1-3 years of professional experience in a similar, customer-supporting role
• Proven track record of providing support for complex issues, products, and processes
• Experience working with support tools like Zendesk, JIRA, Salesforce, Slack etc.
• Ability to thrive in chaos: handle high-pressure situations, take responsibility for actions, respond well to constructive feedback, and an ability to focus on the task at hand
• Communication: emotionally intelligent, strive to always be helpful, empathetic with customers

What Else You Need To Know
This role is based in our Makati office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

This role is full onsite in Glorietta and Ayala North Exchange.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we believe by creating greater access to high value assets like real estate we believe we can be part of solving some of the wealth inequality. Our investment platform is focussed on one of the largest asset classes in the world - property. We are gaining significant momentum with our portfolio of products focused on the UK property investment market.

Our CEO and Founder Moubin previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED about how we're disrupting asset ownership.

Our four values are the foundation of our culture and shape our behaviours - no BS, pursuit of excellence, feedback obsession and healthy ego. We have built a high performing organisation where intrinsic drive fuels GetGrounders to build a world class investment experience for our users.

In numbers:

• 85+ GetGrounders (ex Google, Meta, Deliveroo, Startups)
• £1.5Bn+ of assets being added onto our platform annually
• 30,000+ users across 70 countries, with ~10% market share
• Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)

Customer Support Specialist | Makati, The Philippines

The hours for this role are: Monday to Friday, 3pm-12am daily (PH time)

(Hybrid, 4 days in-office - Friday is our set work from home day, though you can come in on Friday too if you wish)

The Customer Support team at GetGround is responsible for delivering world-class service to our customers, no matter how big or small their concerns are. Each team member has the power to solve problems, share feedback with the wider team, and make changes to our processes to ensure that we're delivering great support. Get to know our Director of Operations,
Mirella,
and her experience at GetGround here and meet Harry, our Senior Customer Support Specialist here

What you will do:

• Build trust for our brand and service by providing excellent customer support. You will work with customers primarily over email, and will be expected to solve customer issues by phone
• Demonstrate deep empathy and care for our customers by ensuring that all individual customer cases come to a positive resolution
• Prioritise a range of different customer requests, meeting our ambitious SLAs
• Work with our onboarding, legal, accounting, compliance, sales and product teams on individual customer cases.
• Assist on ad hoc projects aimed at delivering the best customer experience possible

Your experience:

• Experience in a customer-facing role previously.
• Comfortable interacting with people over phone and email
• Ability to multi-task and prioritise effectively
• Clear communication skills (both written and verbal) in English
• Excellent administration skills, computer literacy, and an expert eye for detail
• A degree (or similar professional experience)

Benefits for GetGround Philippines:

In additional to all Philippine mandatory benefits, we provide:

• Competitive Salary
• HMO Benefits
• Health & Dental Insurance
• 12 Mental Health Days annually + Paid Time Off + Public Holidays
• Team and company-wide events
• Learning budget to support your development
• Growth and Development Cycles with performance reviews to enable fast growth

Please note - a member of our Talent team might contact you from a UK mobile number on Viber or directly on your mobile

What we are building:
The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.

Diversity & inclusion at GetGround:
We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.

• 42% of our employees identify as female or non-specified, 58% as male
• 22 nationalities represented across offices in 5 countries
• Our work on Design Accessibility
• Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride

For more information on how we store your candidate data, please see our recruitment privacy policy.

Probe CX is looking for enthusiastic Customer Support Specialists to lead a new program. This role offers the opportunity to shape a new initiative from the start, with a predominantly day shift schedule. Strong communication and customer service skills are essential to contribute to the future success of this program.

What We're Looking For:

• Minimum of 1 year BPO Experience
• Exceptional communication skills, both verbal and written, with absolute clarity, professionalism, and a persuasive tone.
• Experience in Customer Complaint Management/Retention/Escalation is a plus
• Willing to work on-site at the Wilcon IT Hub, Makati City (nearby the MRT Magallanes Station)

As a member of our team, you will enjoy the following benefits:

• HMO coverage starting on day one plus one free dependent
• Paid Training
• Group life insurance
• Unused leave payout
• Campaign Incentives
• A positive and collaborative work environment

About us

Probe CX is a leading provider of customer experience solutions, helping businesses of all sizes deliver exceptional service to their customers. With a strong presence in the Philippines and a global reach, we are committed to empowering our employees and fostering a culture of excellence.

If you're ready to embark on an exciting career in customer service, we encourage you to apply now and become a part of the Probe CX team.

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Alabang, Muntinlupa.

What you'll be doing

• Assisting customers with hotel booking inquiries, modifications, and cancellations
• Providing detailed information about hotel amenities, rates, and availability
• Resolving customer issues and complaints in a professional and timely manner
• Maintaining accurate records and documentation of all customer interactions
• Collaborating with the wider team to ensure seamless customer service delivery
• Adhering to company policies and procedures to deliver a consistent customer experience

What we're looking for

• Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
• Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
• At least a high school graduate with 6 months of solid Customer Service experience (not necessarily BPO).

What we offer

At IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including

• Comprehensive health insurance coverage
• Generous paid time off and holiday allowance
• Opportunities for career development and advancement