12 Support Roles jobs in Pulilan

We are looking for a 
Customer Success Specialist
 to join a fast-growing global podcasting platform. In this role, you'll support creators worldwide by providing technical assistance, resolving issues, and ensuring they succeed in bringing their stories to life.

This is more than a support role—it's about 
building trust, driving solutions, and shaping great customer experiences.

What You'll Do

• Provide efficient, detailed support to users via email and chat
• Troubleshoot issues, replicate bugs, and escalate when necessary
• Document customer concerns and identify trends that may impact users
• Share feedback and suggest improvements to enhance customer experience
• Work closely with a team of passionate, customer-first professionals

What We're Looking For

• 3+ years
   in customer-facing technical support (SaaS experience preferred)
• Strong written and verbal English communication skills
• Empathetic, patient, and solutions-driven mindset
• Tech-savvy and adaptable in a fast-paced environment
• Open to feedback, eager to learn, and a great team player
• Willing to work on shifting schedules

Bonus if you have:

• Knowledge of podcasting or experience creating content
• Familiarity with tools like Google Suite, Intercom, Stripe, and Slack
• Experience using audio or video editing tools (Audacity, Adobe Audition, Capcut, etc.)

Why This is Worth It

• 100% Remote
   – work from anywhere with reliable internet
• $9–$11/hour
   depending on experience
• Health card/HMO
   after 3 months
• 3 weeks 
  paid time off yearly
  
  paid holidays
• Paid birthday leave
• 12 weeks fully paid maternity/paternity leave
   (eligibility applies)
• Stock option package
   after 1 year

This role is highly competitive and positions close quickly once filled.

About the Role:

We are looking for a proactive and detail-oriented IT Support Specialist to join our team. The role involves maintaining and supporting the company's IT systems, including hardware, software, and network infrastructure. You will be responsible for troubleshooting issues, managing IT assets, and ensuring smooth operations to support the organization's productivity.

Key Responsibilities:

• Install, configure, and update software, hardware, and company devices.
• Troubleshoot and resolve IT-related issues for computers, printers, and peripherals.
• Set up and maintain network connectivity (LAN/Wi-Fi).
• Manage and track IT assets, including tagging and documentation.
• Maintain cleanliness and organization of IT work areas and equipment.
• Prepare and submit regular IT reports and documentation.
• Assist with IT-related purchases, product demos, and vendor coordination.
• Support department projects and participate in training sessions.

Qualifications:

• Education: Vocational Diploma, Associate Degree, or College Level in IT, Computer Science, or related field.
• Experience: At least 1 year of experience in IT support or hardware/software maintenance.
• Fresh graduates with strong technical skills are welcome to apply.
• Technical Skills:
• Software installation and basic troubleshooting.
• Printer servicing and peripheral setup.
• Basic knowledge of networking (LAN/Wi-Fi).
• Familiarity with IT inventory tools and tracking systems.

Why Join Us:

• Opportunity to grow your skills through training and certifications.
• Be part of a supportive and dynamic IT team.
• Gain hands-on experience with various IT systems and infrastructure

Job Types: Full-time, Fresh graduate

Benefits:

• Company Christmas gift
• Company events
• Employee discount

Ability to commute/relocate:

• Marilao: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Location:

• Marilao (Preferred)

Work Location: In person

ViewQwest is one of the fastest-growing and dynamic brands in Singapore and Malaysia's telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, but we are also passionate and proud of the work that we do.

Be part of the team that brings
#BetterBroadband
to everyone
Be Better, Join the Fastest

Job Responsibilities

Microsoft 365 Administration & Domain Management

• Administer and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, security groups, licenses, and permissions across the M365 environment.
• Monitor and enforce security controls such as MFA, conditional access, DLP, and compliance policies.
• Configure and troubleshoot issues related to Exchange Online, Teams, and SharePoint connectivity.
• Manage and troubleshoot domain services (DNS, MX records, certificates, identity integrations with Azure AD/Entra ID).
• Implement and maintain M365 backup, retention, and compliance strategies.

IT Support & End-User Assistance

• Provide technical support to staff on M365 applications and IT systems.
• Troubleshoot and resolve issues with PCs, laptops, printers, video conferencing, and communication devices.
• Install, configure, and maintain operating systems and business applications.
• Manage endpoint protection, patching, and device compliance to safeguard all corporate endpoints.
• Deliver training and guidance to end-users to maximize productivity.

IT Operations & Administration

• Support IT infrastructure including network, domains, and device management.
• Maintain asset tracking and ensure all IT equipment is tagged, registered, and inventoried.
• Collaborate with vendors, suppliers, and procurement teams for IT solutions and equipment.
• Ensure adherence to IT governance, security, and compliance policies.
• Participate in IT audits, risk assessments, and documentation of IT processes.
• Perform any ad-hoc IT projects or tasks as assigned by management.

Requirements:

• Certification in Microsoft 365 / Azure required.
• Strong knowledge of M365 administration, domain management, and identity services.
• 2–4 years of IT support and systems administration experience.
• Familiarity with endpoint security solutions, backup systems, and compliance frameworks.
• Strong troubleshooting skills with ability to handle both cloud and hardware/software issues.
• Excellent communication and collaboration skills for supporting end-users and liaising with vendors.

Remote Employee BPO has an outstanding opportunity for you

Role: Customer Support Representative

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).

Work Schedule:5-day work week, Saturday - Wednesday, 8:00 PM to 5:00 AM Philippine time *Work Setup: *Work-from-Office (San Fernando, Pampanga)***

* ***

* *Job Duties and Responsibilities:***

• * ***Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
• Provide exceptional customer service via email,
• Process return authorizations, orders, and requests
• Identify customer needs or desires in order to recommend the appropriate product or service
• Follow up on sales lead, create quotes, and complete final sales
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries (Salesforce, NetSuite)
• Work with other team members when necessary to resolve customer inquiries
• Provide feedback to management to help improve sales, marketing, and business processes

Qualifications:

• A college diploma or certification in a related program considered an asset (Ex.
• Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
• 2 years+ years experience in a fast-paced customer service setting responding to emails
• Experience using Microsoft Office
• Strong communication and interpersonal skills
• Strong sense of empathy and understanding of customer needs
• Excellent organization and time management skills
• Highly motivated self-starter within a team environment
• Detail oriented problem solver
• Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:

• You have experience using NetSuite, Salesforce, or Seller Central
• You have experience working in an e-commerce environment
• You have a good understanding of consumer electronics

Customer Support

The Customer Support Representative will serve as the bridge between clients, warehouse, showroom, and logistics teams. This role focuses on providing exceptional customer service while ensuring smooth scheduling of technicians for installations, dispatching of items, deliveries, and coordination of backjobs. The CSR ensures all customer needs are addressed efficiently and operations run seamlessly.

Responsibilities:

• Handle customer inquiries regarding products, deliveries, installations, returns, and service schedules through in-store, phone, and email support.
• Schedule and coordinate technicians for product installations, repairs, and backjobs.
• Monitor and track dispatching of deliveries and ensure timely fulfillment of customer orders.
• Collaborate with the logistics and warehouse team to address scheduling conflicts or urgent requests.
• Manage and update customer records, including service schedules and completed jobs.
• Handle complaints professionally, ensuring timely resolutions and customer satisfaction.
• Provide accurate product and service information to customers.
• Support showroom/warehouse operations as needed, including documentation, client assistance, and coordination with operations.
• Stay updated on company policies, workflows, and product knowledge to provide efficient solutions to customer concerns.

Qualifications:

• With strong coordination and organizational skills.
• Experience in logistics, dispatching, or scheduling is an advantage.
• Excellent communication and problem-solving skills.
• Detail-oriented, proactive, and able to manage multiple tasks simultaneously.
• Willing to work onsite (Warehouse/Showroom) and collaborate closely with operations.

Job Types: Full-time, Permanent

Pay: Php17, Php19,000.00 per month

Benefits:

• Company events
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• San Rafael 3008 P03: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Customer support: 1 year (Required)
• B2B sales: 1 year (Required)
• Retail sales: 1 year (Required)
• Sales administration: 1 year (Required)

Language:

• English (Required)

Location:

• San Rafael 3008 P03 (Required)

Work Location: In person

Job Summary

The Operations Process Engineer will be responsible for developing, analyzing, and optimizing operational processes to support the company's growth and expansion.

What are the Skills and Qualifications?

• Design, implement, and optimize operational processes to support business expansion.
• Conduct process mapping, workflow analysis, and performance evaluations to identify gaps and areas for improvement.
• Develop and standardize procedures, policies, and documentation for operations.
• Collaborate with logistic, warehouse, supply chain, and other departments to ensure process alignment.
• Monitor and analyze KPIs to track process performance and recommend improvements.
• Provide technical support and expertise in troubleshooting operational challenges.

What are the Roles and Responsibilities?

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Chemical Engineering, or related field.
• Proven experience in process engineering, operations, or continuous improvement roles.
• Excellent problem-solving and analytical skills.
• Proficiency in process mapping tools, data analysis, and project management.
• Ability to thrive in a fast-paced and evolving environment.
• Experience in a growing/expanding company or start-up environment.

Job Types: Full-time, Permanent

Pay: Php25, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Provides technical support for online systems, websites, and e-commerce platforms. Troubleshoots software, hardware, and network issues, and ensures smooth digital operations.

Qualifications:

• Bachelor's degree in IT or related field
• Experience in tech support or helpdesk roles
• Knowledge of e-commerce platforms, basic networking, and troubleshooting
• Strong communication and problem-solving skills

Job Type: Full-time

Ability to commute/relocate:

• Guiguinto: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Support: 3 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

Job Title: IT Associate / Technical Support

Job Summary:

We are looking for an IT Associate / Technical Support who will provide technical assistance, troubleshoot hardware and software issues, and help maintain smooth IT operations. This role is ideal for candidates residing near Balagtas, Bulacan, and requires willingness to undergo 2–3 months of training at our Head Office in South Caloocan (with allowance) before deployment.

Key Responsibilities:

• Provide technical support to end-users for hardware, software, and network-related concerns.
• Install, configure, and maintain computers, printers, and IT equipment.
• Diagnose and resolve system errors, connectivity issues, and application problems.
• Assist in managing company servers, databases, and IT infrastructure.
• Implement and monitor data security, backup, and recovery procedures.
• Document IT processes, troubleshooting steps, and resolutions.
• Coordinate with the Head Office IT team on system updates and technical requirements.
• Deliver on-site IT support to ensure efficient day-to-day operations.

Qualifications:

• Bachelor's or Associate Degree in Information Technology, Computer Science, or related field (undergraduates with relevant experience are welcome to apply).
• Experience in IT support or technical troubleshooting is an advantage.
• Proficient in Windows OS, MS Office, basic networking, and hardware repair.
• Strong problem-solving and communication skills.
• Must be residing near Balagtas, Bulacan.
• Willing to attend 2–3 months training in South Caloocan (allowance provided).
• Can start immediately.

Job Type: Full-time

Pay: Php16, Php17,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person