259 Smes jobs in Binangonan

Company Description
You are joining
Sutherland Global Services
, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a
SME
, you will be the designated technical expert for a team of 20-23 consultants who will carry out below tasks (but are not limited to):

• Patient Care: Coordinating case from multiple providers and helping injured patients who may not be able to manage their care on their own
• Manage administrative responsibilities: Helping patients with tasks like scheduling transportation, intake, paying medical bills, arranging translation services (care coordinator activities)
• Transportation & Language (T&L) - Voice & Back office and work on scheduling viz. transportation of injured worker, physiotherapy, wheelchair, talking to third party etc.

Job Description
KEY RESPONSIBILITIES OF THE SME

• Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
• Conduct BQM / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
• Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting Should partner with quality and training manager to identify skill and knowledge gap that leads to an instable performance trend Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.
• Support the team with complex queries and fill out accurate reports.
• Support the team manager and ensure the team delivers against key service levels metrics but also creates value for the clients by impacting business outcomes
• Handle phone calls and transactions for the program.
• Supervise and coach learners in nesting & BQM type environments;
• Coach and give feedback to trainees to help them fulfill performance metrics.

Qualifications
MINIMUM QUALIFICATIONS:

• Minimum 24 months of healthcare/workers comp experience managing customer-facing accounts preferably managing processes such as intake, scheduling, credentialing, medical bill reviews.
• Excellent Data Mining skills
• Ability to think outside of traditional role to evaluate business implications
• Ability to interpret data, identify trends, and make suggestions for improvements
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
• Blended operations which involve back-office work, making outbound and receiving inbound calls
• PHRN or USRN license is required

• REQ
• 26/08/2025
• Financial Crime Prevention Operations
• Taguig, Filipijnen
• ING Hubs

Subject Matter Epert

As part of this role, you will be the go-to epert in terms of knowledge about assigned KYC service and its related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous Customer Due Diligence compliance. This role shall cover quality, knowledge, risk and control management to ensure that Know Your Customer - Customer Due Diligence for new account opening and maintenance of eisting customer accounts or transaction monitoring activities are completed and signed off by operations in compliance with local regulations as well as ING's global procedures.

If you are good at:

Interpreting procedures and policies subsequently aligning the operations team for corresponding e

• ecution of such requirements.
  Handling queries and managing intermediate to comple- scenarios encountered by operations supported including resolving process/knowledge gaps, if any .
• Facilitating sessions for process updates and ops calibration as needed.
• Conducting thematic analysis on quality and remediation reporting of KYC/TM by identifying roadblocks and applying solutions mindset which translates to the identification of preventive and corrective actions in partnership with management teams of the assigned area/business line.
• Providing general consultancy and advisory service on projects and initiatives that may impact quality improvement by ensuring adherence to policies and procedures.
• Applying quality management framework or equivalent boosting circle's performance and enhancing QA/QR/QC collaboration.
  Self-organizing and can deliver comple- work independently.
  Coaching & mentoring junior e- perts.
• Implementing controls and related documentations to audit, testing, migration, and quality.

If you are:

A professional and mature individual displaying the following behaviours:

• Has high analytical skills, multitasking skills and can use a wide range of analytical tools and systems.
• Has proactive critical thinking, decision making and problem-solving skills.
• Has influencing and persuasiveness skills to steer discussions relating to the scope above.

• Has a background/knowledge in Wholesale and Retail banking KYC.

• A candidate that has at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.

• 2-3 / 3-4 years banking operations background or equivalent, preferred.

If you can:

Understand and effectively e

• ecute elements of quality management between first and second line of defense in identifying root cause(s) to help solve/prevent recurrence and impact to the organization's risk appetite.
  Coach operations staff & junior e- perts for any quality and knowledge improvements leading to a sustenance and consistency on performance.
• Articulate and challenge changes where applicable and dispute findings/work on proposals from respective counterparts.
• Perform ad hoc tasks as per business need.

If you'd like to work with:

• Operations Staff, Leadership, Design & Implementation (COE) teams, 1st and 2nd line control/compliance teams, project teams.

If you want to:

• Work in downtown BGC, the country's economic center or OAT just at the corner of EDSA-Ayala (depending on business line assignment)
• Enjoy competitive compensation and allowances.
  Be part of one of the most innovative and e- citing digital banks in the world
• Be part of a diverse, creative, and energized team

Subject Matter Epert

As part of this role, you will be the go-to epert in terms of knowledge about assigned KYC service and its related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous Customer Due Diligence compliance. This role shall cover quality, knowledge, risk and control management to ensure that Know Your Customer - Customer Due Diligence for new account opening and maintenance of eisting customer accounts or transaction monitoring activities are completed and signed off by operations in compliance with local regulations as well as ING's global procedures.

If you are good at:

Interpreting procedures and policies subsequently aligning the operations team for corresponding e

• ecution of such requirements.
  Handling queries and managing intermediate to comple- scenarios encountered by operations supported including resolving process/knowledge gaps, if any .
• Facilitating sessions for process updates and ops calibration as needed.
• Conducting thematic analysis on quality and remediation reporting of KYC/TM by identifying roadblocks and applying solutions mindset which translates to the identification of preventive and corrective actions in partnership with management teams of the assigned area/business line.
• Providing general consultancy and advisory service on projects and initiatives that may impact quality improvement by ensuring adherence to policies and procedures.
• Applying quality management framework or equivalent boosting circle's performance and enhancing QA/QR/QC collaboration.
  Self-organizing and can deliver comple- work independently.
  Coaching & mentoring junior e- perts.
• Implementing controls and related documentations to audit, testing, migration, and quality.

If you are:

A professional and mature individual displaying the following behaviours:

• Has high analytical skills, multitasking skills and can use a wide range of analytical tools and systems.
• Has proactive critical thinking, decision making and problem-solving skills.
• Has influencing and persuasiveness skills to steer discussions relating to the scope above.

• Has a background/knowledge in Wholesale and Retail banking KYC.

• A candidate that has at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.

• 2-3 / 3-4 years banking operations background or equivalent, preferred.

If you can:

Understand and effectively e

• ecute elements of quality management between first and second line of defense in identifying root cause(s) to help solve/prevent recurrence and impact to the organization's risk appetite.
  Coach operations staff & junior e- perts for any quality and knowledge improvements leading to a sustenance and consistency on performance.
• Articulate and challenge changes where applicable and dispute findings/work on proposals from respective counterparts.
• Perform ad hoc tasks as per business need.

If you'd like to work with:

• Operations Staff, Leadership, Design & Implementation (COE) teams, 1st and 2nd line control/compliance teams, project teams.

If you want to:

• Work in downtown BGC, the country's economic center or OAT just at the corner of EDSA-Ayala (depending on business line assignment)
• Enjoy competitive compensation and allowances.
  Be part of one of the most innovative and e- citing digital banks in the world
• Be part of a diverse, creative, and energized team

Your place of work

Eplore the area

Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

The Subject Matter Expert – Record to Report is accountable for delivering accurate and timely financial reporting activities, including Journal Entry Processing, Month-End Close, Balance Sheet Reconciliations, Fixed Assets Management, and Compliance. Working closely with the Team Leader, Service Delivery Manager, and other process teams, the SME ensures compliance with accounting standards (IFRS/GAAP), company policies, and audit requirements. The SME serves as the escalation point for complex accounting issues, drives process improvements, and provides training to Analysts to enhance their technical knowledge and operational performance.

JOB ROLE AND RESPONSIBILITIES:

The scope of the role will continue to broaden, but key areas of responsibility are as follows:

People

• Serve as a technical mentor to Analysts, providing guidance on accounting processes.
• Share knowledge through structured training and informal coaching.
• Deliver targeted workshops.
• Support Team Leader in performance coaching for the RTR team.

Partnership

• Collaborate with cross-functional teams to ensure accuracy and completeness in reporting.
• Engage with auditors, both internal and external, to address queries.
• Work with Order to Cash & Procure to Pay SMEs to ensure end-to-end accounting integrity

Operational

• Manage or process high-value, priority, complex or exception journals & reconciliations, and/or be a functional expert in a technology within the IT Landscape.
• Monitor closing activities to ensure adherence to deadlines.
• Maintain compliance with accounting standards, tax laws, and internal policies.
• Analyze KPIs and identify areas for performance improvement.
• Participate in automation and reporting enhancement initiatives.

Other

• Prepare audit schedules and respond to audit requests.
• Keep RTR process documentation current and accurate.
• Contribute to finance transformation projects.

SKILLS AND EXPERIENCE REQUIRED:

• Minimum 3 - 5 years' experience in accounting, preferably Record-to-Report in Shared Services or corporate finance.
• Solid technical accounting knowledge (IFRS & local GAAP) and experience with month-end close activities.
• Experience with ERP GL modules (SAP FI-GL preferred) and reconciliation tools (BlackLine).
• Strong analytical skills, attention to detail and ability to explain technical accounting issues to nonaccountants.
• Advanced Excel skills (pivot tables, lookups); exposure to Power BI or reporting tools helpful.
• Customer service mindset and solid problem-solving/analytical ability.
• Professional accounting qualification (CPA, ACCA, CIMA) desirable.
• Strong Excel skills; familiarity with consolidation/reporting tools advantageous.

This role demands a Subject Matter Expert (SME) in Workday Rewards, Performance and Culture with deep understanding of AMR and MYIR processes and the ability to build customized solutions.

The ideal candidate should have expertise to support, design, implement, and optimize, configure WD Rewards, Performance modules mostly related to Core Compensation and Advanced Compensation. He will serve as the SME to lead the squad and aid in solutioning small changes, BAU support on production tickets and service requests.

Qualifications:

• Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field.
• 3+ years of hands-on experience working with Workday Rewards, Performance, and Culture modules

Skills Required:

-Rewards and Performance SME

-MYIR/AMR process

-Knowledgeable in Core Comp and Advanced Comp

- Compensation Review Process

- Perf Review Process

-Kainos Smart Regression Testing and Issue Tracking

- WD release activities

- Compensation plans, matrix, packages, grade and grade profiles, eligibility rules, rounding rules etc.

-EIB loads and custom report for validation.

Additional Requirements:

• Open to Project based employment (initial 6 months w/ possibility of absorption depends on your performance)
• Amenable to work 1-2x Onsite per week on 9am-7pm Shift

Responsibilities:

• Become the subject matter expert in the way that our A&P budget management tool works, to the level expected of a business user, not that of an IT expert.
• Become the point person for business partners across various teams in dealing with issues they need help with relating to Anaplan functionality, including the systems with which it interacts.
• Perform monthly and ad-hoc journal entries to ensure that spend is correctly accrued or reclassed in the general ledger.
• Look for underlying issues driving problems with Anaplan budget and spend data accuracy and provide recommendations to resolve.
• Build out documentation on the way in which data flows both internally within Anaplan, and externally with other client's systems and third-party software.
• Work closely with the Invoice clerk to address issues they're experiencing with processing Commerce invoices.
• Perform monthly reviews of 'aged programs with un-invoiced remaining committed spend' to determine whether an invoice will be received, or if that spend can be released back to the budget for Sales to use.
• Perform the monthly manipulation of Commerce and Distributor Support budget data into the format required for use in our monthly P&L

Minimum Qualifications:

• Associate's degree in Accounting, Finance, or Business.
• 4 years of prior Financial System data maintenance, Finance, AP Clerk, or Bookkeeping experience reflecting increasing levels of responsibility
• Ideally, experience working with Anaplan or a similar A&P budget management software
• Skilled in the use of MS Excel at an intermediate to advanced level
• Strong communication skills are a must as the Anaplan point person for multiple business partners
• Skilled in producing clear, thorough and concise documentation of processes.
• Must be willing to work night shift schedules (US hours) and during PH Holidays.
• Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Position/Title:
Senior SME – General Ledger (GL)

Employment Type:
Full Time

Work Set Up:
Hybrid (Onsite at Taguig)

Role Level:
Mid - Senior Level

Shift:
Morning Shift | Supporting Oceania/APAC work calendar

Top Skills:
General Accounting, Financial Reporting, Forecasting, Variance Analysis, ERP (SAP, Blackline), CPA, Financial Modelling, MS Excel, Oceania Accounting Standards

Role Purpose

The Senior SME – GL is a key member of the Finance team, providing strategic and operational support to APAC Finance Management and Line of Business Heads. This role is responsible for delivering accurate and timely financial reports, conducting variance and bridging analysis, and supporting forecasting activities. The SME ensures compliance with international and APAC-specific accounting standards, leveraging ERP systems and financial modelling tools to drive insights and decision-making.

Key Accountabilities

Financial Reporting & Analysis

• Prepare and submit Profit & Loss reports, variance analysis, and bridging reports.
• Support forecasting and financial planning activities across multiple business units.
• Ensure accuracy and timeliness of financial statements and reports.

Stakeholder Support

• Provide critical financial insights to Oceania Finance Management and business leaders.
• Collaborate with cross-functional teams to support strategic initiatives and reporting needs.

Technical Expertise

• Utilize ERP systems (SAP, Blackline) for accounting and reporting functions.
• Apply knowledge of Australian, New Zealand, and International Accounting Standards.
• Develop and maintain financial models to support planning and analysis.

Compliance & Documentation

• Ensure adherence to internal controls and risk management practices.
• Maintain accurate documentation of financial processes and reports.

Collaboration & Communication

• Communicate financial insights clearly to both technical and non-technical stakeholders.
• Provide mentorship and guidance to junior finance team members.

Other Duties

• Participate in continuous improvement initiatives within the finance function.
• Complete mandatory training and submit reports and timesheets accurately and on time.
• Perform other tasks as assigned by the manager or company.

Qualifications

Must-Have Skills

• Minimum 5 years of experience in General Accounting, Reporting, Forecasting, and Financial Statement Analysis in a BPO/Shared Services setting.
• Certified Public Accountant (CPA) is an advantage
• Strong understanding of APAC/Oceania (ASEAN/Australia/New Zealand) and International Accounting Standards.
• Proficient in ERP systems (SAP, Blackline) and MS Office tools.
• Excellent verbal and written communication skills.

Nice-to-Have Skills

• Experience in financial modelling and forecasting.
• Exposure to risk management techniques.
• Background in IT or enterprise-level organizations.

Work Set-up: Hybrid

These Promises are designed to capture the essence of what makes Fujitsu a great place to work.

• Work your way: We provide you with the flexibility and autonomy to work in a way that suits your needs and preferences.

• Achieve together: We foster a collaborative and supportive culture where we can learn from each other and achieve great things together.

• Trusted to transform: We empower you to make a difference and take ownership of your work.

• Do the right thing: We are committed to ethical and sustainable practices and encourage you to do the same.

• Global reach, local impact: Our global network of expertise and technology empowers you to make a meaningful difference in your local community and beyond

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

Responsibilities:

• Become the subject matter expert in the way that our A&P budget management tool works, to the level expected of a business user, not that of an IT expert.
• Become the point person for business partners across various teams in dealing with issues they need help with relating to Anaplan functionality, including the systems with which it interacts.
• Perform monthly and ad-hoc journal entries to ensure that spend is correctly accrued or reclassed in the general ledger.
• Look for underlying issues driving problems with Anaplan budget and spend data accuracy and provide recommendations to resolve.
• Build out documentation on the way in which data flows both internally within Anaplan, and externally with other client's systems and third-party software.
• Work closely with the Invoice clerk to address issues they're experiencing with processing Commerce invoices.
• Perform monthly reviews of 'aged programs with un-invoiced remaining committed spend' to determine whether an invoice will be received, or if that spend can be released back to the budget for Sales to use.
• Perform the monthly manipulation of Commerce and Distributor Support budget data into the format required for use in our monthly P&L

Minimum Qualifications:

• Associate's degree in Accounting, Finance, or Business.
• 4 years of prior Financial System data maintenance, Finance, AP Clerk, or Bookkeeping experience reflecting increasing levels of responsibility
• Ideally, experience working with Anaplan or a similar A&P budget management software
• Skilled in the use of MS Excel at an intermediate to advanced level
• Strong communication skills are a must as the Anaplan point person for multiple business partners
• Skilled in producing clear, thorough and concise documentation of processes.
• Must be willing to work night shift schedules (US hours) and during PH Holidays.
• Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).

Job Description:

• Being the first point of contact for our customers
• Demonstrating confidence while using all different channels (Phone, When Messaging, Chat, & Retention)
• Providing general support and building engaging relationships on each and every customer call or interaction
• Investigating and resolving customer complaints and feedback effectively Working collaboratively with the team to ensure business & team objectives are met
• Being an expert regarding company policies, tools and systems
• Maintain a clean and tidy work environment
• Be on queue handling interactions proactively in line with SL requirements

Daily Duties:

• Leading by example
• Support the agents by keeping them informed on all updates Slack, Shelf, Bridge & Email, helping them feel prepared for the days ahead.
• Proactively walking the floor and ensuring all agents on the floor feel motivated and supported.
• If remote working ensure that the support channels are monitored and agents feel supported
• Assisting with Team Leader duties (general admin tasks, real - time monitoring, floor support, complaint resolution and escalations).
• Assigned admin duties from SME Task list.
• Feedback live trending issues to the Management Team.

General Duties:

• Act as a role model for new employees regarding company policies, procedures and guidelines, in line with the HelloFresh Competencies (at the end of this document)
• Participate in Customer Care events and activities such as 360 meetings, CC week etc
• Encourage others agents to participate in activities that require Senior Management and Team Lead buy in
• Assisting the Training Manager, Team Leaders, Contact Centre Manager with any required tasks with positivity.
• Educating yourself on the teams performance, individual agents performance and any areas of Improvement.
• Identifying and escalating any performance related issues to the Team Leaders or Contact Centre Manager.
• Displaying consistent high standards of customer service and work on improving agents qualities scores in order to improve customer satisfaction
• Maintain an open learning climate and provide consistent constructive feedback.Maintain the Contact Centre wallboards making sure they are always available and logged in.
• Being highly Brand focussed, and using educated judgement to maintain the
• Hellofresh brand while delivering high level customer service at all times
• Be expected to take on any ad hoc projects that may be assigned to you.
• 1st level support for onboarding training and nesting

What to expect when your TL is off?

• Managing the volumes of contact efficiently across all channels and both teams
• Sydney, Manila & Palawan
• Being the point of contact for the Manila & Palawan team if management is
• not present. Take record of any concerns immediately with HR/TLs; lateness,
• absence, performance, attitude.
• Completing the Daily snapshot report, always providing a detailed summary and
• handover.
• Resolving any customer complaints or escalations.
• Ensuring all agents on the floor feel motivated and supported.
• Carry out all admin, logistics, TL tasks efficiently.
• Be proactive in your own education and development, please provide suggestions and innovation in order to improve our department.
• Communicate updates, overall team performance and statistics to the team on a regular basis.

Company description:

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Job description:

Job Description:

• Applies accounting rules and procedures to ensure local compliance with documented procedures and accounting standards in posting General Ledger journals (Accruals, Deferrals, Adjustments, Cross charges and Allocations
• Ensures Month-end deadlines are consistently met to the right level of accuracy and detail
• Prepare/Review Monthly Balance Sheet Reconciliations - ensure the accuracy in recording revenues, expenses and adjustments for each project and in charge of preparing reports highlighting key issues and variances to different line and functional managers
• Financial Analysis - work cycle revolves around Project Accounting spanning analysis of monthly reports and recording of revenue and costs relevant in performance assessments of Projects
• Conduct the monthly business review with the assigned unit to discuss the actual results vs the forecast.
• Prepare Monthly Financial Reports and other ad hoc requests as may be required by the business.
• Support the Business team with the Monthly/Quarterly/Annual Forecasting
• Reviews output from all internal and external audits and follows up with recommendations for improvement in process and control as required

Requirements:

• Minimum of 5 years work experience in General Accounting, Forecasting, Reporting and Financial Statements analysis in a Global Shared Service setting
• Graduate of Bachelor of Science in Accountancy (required) and Certified Public Accountant (preferred)
• Knowledgeable of ERP System (SAP & CPM)
• CPM Knowledge/Experience preferred / nice to have
• Knowledge in project P&L analysis is preferred.
• With advanced level of proficiency in MS Excel and presentation
• With excellent verbal and written communication skills
• Can handle multiple type of projects/accounts
• Can work on extended hours during month end closing and forecasting period
• Basic awareness of risk management techniques is preferred / nice to have.
• Willing to work on Philippine holidays