145 Smes jobs in the Philippines

The Subject Matter Expert has extensive knowledge and specialization of Record to Report process(es). Provides organizational support for daily operations, delegation and review of work, delivers training, technical and/or operational guidance to others, when needed, under limited supervision of the Supervisor.
**Responsibilities:**
+ Provide support in R2R operations (including review & approval of transactions and reports) formore complex transactions or as back up during handover/stabilization of newly migrated entities.
+ Identify process improvement areas, initiate and ensure that assigned projects/initiatives are completed on time with quality results
+ Ensure that transactions and reports are processed in accordance with Generally Accepted Accounting Principles (GAAP), accounting standards, and Global Accounting Policies
+ Identify, rectify, follow up and resolve issues, define and implement action plans to address root cause, document and monitor issue and error log
+ Contribute (as member of the leadership team) in the overall management and development of the R2R Tower, including the successful achievement of its goals and objectives
+ Perform internal controls review and complete documentation in accordance if iPace requirements
+ Point of contact for audit requirements and queries
+ Update SOPs based on changes in processes.
**Qualifications:**
+ Graduate of Bachelor's degree preferred in Accounting or Finance
+ Certified Public Accountant (CPA) license preferred
+ Finance and Accounting Experience with solid exposure in:
-- General Ledger
-- Intercompany Accounting
-- Fixed Assets Accounting
-- Month-end closing
-- Reconciliation, Reports and consolidation
-- Lease accounting
+ Had previous exposure in handling and managing transitions and/or projects for process improvement
+ With proven results and past successes in crisis management, process improvements, and stakeholder management
+ Proficient in MS Office products
+ Minimum of 4 years up to 6 years working experience in Record to Report
+ Knowledge in SAP System and experience in Shared Services Center/BPO
+ Experience in process migration, is a plus.
+ Effective communication skills, both written and spoken English

**Introduction**
Ready to help build IBM's biggest asset - its talent? As a Recruitment Professional, you will be responsible for driving the optimization and improvement of business processes, leveraging in-depth knowledge and expertise in relevant processes. This role plays a critical part in enhancing operational efficiency, promoting continuous improvement, and ensuring alignment with center strategies and industry best practices.
**Your role and responsibilities**
1. Global Sales Engagement
* Solution steady-state FTEs for new deals, reviewing Service Of Work (SOW) and Service Level Agreements (SLA).
* Oversee Request for Proposals (RFPs) and Request for Information (RFI) processes.
* Conduct due diligence for potential clients.
* Participate and represent the company in client oral presentations and workshops.
* Offer process consultancy services to clients.
* SDM refresh and review.
2. Analytics Design and Insights
* Design analytics to derive meaningful insights from data.
* Support in the design of dashboards, determining relevant data points and metrics.
* Coordinate with the Continuous Improvement (CI) team to address process issues and facilitate enhancements.
3. Steady-State Support
* Partner with account leaders to keep existing DTPs updated in line with the latest Gold Standard DTPs.
* Review Project Change Requests (PCRs) for existing and additional scope, identifying risks, watchouts, and required changes to process design.
* Lead Root Cause Analysis (RCA) reviews for SLA misses and Data Privacy Incidents (DPI).
4. Transformation Support
* Identify and implement CTO opportunities within processes.
* Partner with the delivery teams to meet DWE targets and strategies.
* Promote and apply Agile methodologies for process improvements.
* Gain eminence and implement ICAs and AI thru the use of IBM assets.
5. Transition Support
* Align transitioned processes with established process standards.
* Review Scope of Work and provide process guidance during Knowledge Transfers.
* Create process documentation.
* Lead and manage the KT process, including creating a KT and Knowledge Cascade (KC) plan.
* Oversee User Acceptance Testing (UAT) and prepare test plans, scenarios, and scripts for SCRT.
* Review Taxonomy for Time Volume Capture (TVC).
6. Process Maturity Assessment
* Evaluate and assess the maturity level of current business processes.
7. Year-End Project Management
* Manage annual year-end project activities for Payroll.
* Manage annual activities for all other processes.
8. Training Curriculum Development:
* Design process-specific training curriculum/ materials and certification requirements to specific accounts.
9. Critsit Support
* Participate in Critsit activities as needed.
Other Responsibilities:
* Assist in the review of ILC taxonomy.
* Contribute to General Artificial Intelligence (GenAI) initiatives and projects.
* Creation of MPHRO content
**Required technical and professional expertise**
* Relevant skills and experience in BPO or similar industry
* Strong analytical and strategic thinking skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Responsible for providing support to a team of VOB Representatives, working to ensure timely and accurate resolution of accounts by verifying eligibility and coverage, reviewing documents, initiating and following up authorizations, updating and correcting patients' insurance information.
Co-manages volume and ensures that turnaround time is achieved day in and day out and is also responsible for the Team's performance and development.
**Key Areas of Accountability:**
1. Co-training, and preparing VOB representatives to handle verification of benefits tasks and solving authorization and date-of-service issues by utilizing the available tools and following the eligibility methods of different insurances.
2. Preparing reports and analyzing data to assist management as they determine the campaign's goals. Including daily task assignments, task rotation and movement, SLA monitoring and rush requests completion.
3. Assist in identifying operational issues, including escalation of critical items to their immediate Supervisors/Managers and onshore counterparts; Determining trends and suggesting possible improvements in process and system/tools.
4. Monitoring and evaluating agent performance, specifically on efficiency and quality of output, providing learning or coaching opportunities.
5. Ability to adapt to and work with the different tools and systems used to carry out duties and responsibilities; Adapts to and demonstrates the ability to deal with frequent changes in the work environment.
6. Promotes companies culture by ensuring agents understand and comply with the program's objectives, mission statements, performance standards, and policies; Ensure team compliance to regulations, observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA).
7. Working with other SME and management team members to support agents and ensure clients satisfaction.
8. Other Subject matter experts' duties as assigned.
**Communication Skills:**
- Excellent interpersonal skills
- Detailed & Team Oriented
- Professional communication & Writing Organization/Time Management Skills
**Competencies required:**
- Fostering Teamwork
- Commitment to Job Deliverables
- Decision making
- Attention to Details
- Attention to Communication
- Customer Orientation
- Analytical Thinking
- Leadership
- Trustworthiness and Ethics
- Problem Solving
- Technical Expertise
- Managing Change
- Managing Performance
- Adaptability
- Initiative
- Interpersonal Skills
- Thoroughness
- Self Confidence
- Stress Management
- Personal Credibility
- Flexibility
**Minimum Qualification:**
- College diploma or equivalent, but more education, especially in management or healthcare, is preferred.
- Minimum of 2 years of experience in healthcare accounts (preferably with strong background for Verification of Benefits and Authorization process)
- Customer service, or supervisory experience may be required.
- Proficiency with technology, especially computers, software applications, and phone systems.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Roles and Responsibilities:
Solutions support for establishing Statement of Work (SOW) and related Service Level Agreement (SLA), determine potential process improvement & transformation opportunities and FTE identification. Participate in Client Orals and Workshops.
Participate in Transition/Migration through developing L1/L2/L3 process maps, lead and engage client discussions to agree on final solution, scope of work/process design and tools to be used.
Monitor Knowledge Transfer (KT) progress and ensure that topics will be revalidated against SOW and identify potential gaps. Work closely with operations and Transition Manager (TM) to ensure smooth migration.
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Performs data & process analysis, due diligence and compare it against industry benchmark to assess operation's current maturity. Identify opportunities for improvement either through process reengineering, transformation or implementation of automation or tools.
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
Provide Operational support during critical situation -
- You are expected to quickly resolved issues and come up with Root Cause Analysis
- Be able to Develop and Offer Solutions/Alternatives /Best Practices
- Work with Delivery Leader to develop a service recovery plan with timelines
- Present the plan to customers to restore confidence.
- Be involved in the Service Recovery process, supporting Delivery leaders.
**Required technical and professional expertise**
Required Technical Expertise:
* Experience of 7+ years of experience in Finance domain and preferably in a BPO environment
* Validated skills and experience in handling various aspects of Order to Cash (Order Management, Billing and Invoicing, Accounts Receivable management including Credit & Collections, Deductions and Disputes, Cash Application and Reconciliation, Reporting and Analytics)
* Prior Exposure in having implement ERP or tools in F&A environment
* Ability to exponent and engage multiple customers across the globe and handle critical issues
* Focus on implementation - essential for delivery as per SLAs/ SOW
* Extensive Experience in Maturity Assessment Process
* Prior exposure to Solutions and Process Transition/Migration
**Preferred technical and professional experience**
Preferred Technical Expertise:
- Graduate of any Finance or Business course.
- Proven experience in end to end Order to Cash process.
- Ability to influence people internal/external customers, Operations and Finance partners
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Roles and Responsibilities:
Solutions support for establishing Statement of Work (SOW) and related Service Level Agreement (SLA), determine potential process improvement & transformation opportunities and FTE identification. Participate in Client Orals and Workshops.
Participate in Transition/Migration through developing L1/L2/L3 process maps, lead and engage client discussions to agree on final solution, scope of work/process design and tools to be used.
Monitor Knowledge Transfer (KT) progress and ensure that topics will be revalidated against SOW and identify potential gaps. Work closely with operations and Transition Manager (TM) to ensure smooth migration.
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Performs data & process analysis, due diligence and compare it against industry benchmark to assess operation's current maturity. Identify opportunities for improvement either through process reengineering, transformation or implementation of automation or tools.
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
Provide Operational support during critical situation -
- You are expected to quickly resolved issues and come up with Root Cause Analysis
- Be able to Develop and Offer Solutions/Alternatives /Best Practices
- Work with Delivery Leader to develop a service recovery plan with timelines
- Present the plan to customers to restore confidence.
- Be involved in the Service Recovery process, supporting Delivery leaders.
**Required technical and professional expertise**
> Prior Exposure on ERP or tools in F&A environment
> Ability to exponent and engage multiple customers across the globe and handle critical issues
> Focus on implementation - essential for delivery as per SLAs/ SOW
> Ability to create and present dashboard and prepare data analysis to be used for decision making
> Excellent Communicator to Clients and to Team
Preferred Technical Skills:
> Proven experience in end to end Records to Analyze process. In depth process knowledge in central finance reporting, management reporting and reports
> Ability to influence people internal/external customers, Operations and Finance partners
> Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
> Intuitive individual with an ability to manage change and proven time management
> Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
> Up-to-date technical knowledge by attending educational workshops, reviewing publications
> With at least 7 years of managerial experience and with deep understanding of RTA Operations in the BPO environment
> Experience in managing more than 50 headcounts in a multi-functional team or department.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Position: SME - FINRA 6/7 Licensed
br>Account: CSR Insurance Account (Requires FINRA Series 6 or 7 License)

Qualifications:

Completed at least 2 years of college education, with no pending subjects
Hold an active or expired FINRA Series 6 or 7 license (company will support license renewal)
Willing to work night shifts on a rotating schedule
At least 1 year of relevant experience
Willing to work onsite in Taguig
Excellent verbal and written communication skills in English
Available to start immediately
Responsibilities:

SME Operations for FINRA: Possess experience in people management and leadership within FINRA-related processes

Qualifications
- Bachelor's degree in Computer Science or related field br>- Must have minimum 7 years of experience in requirements gathering and systems analysis, release management, project management, or service transition (Non-negotiable)
- Must have experience working with various business processes in the domains of Banking (loans or deposits) (Non-negotiable)
- Must have strong planning and organizational skills (Non-negotiable)
- Must have excellent analytical, communication and interpersonal skills for working with technical personnel and end-users at multiple levels. (Non-negotiable)
- Must have experience with problem solving, workflow systems analysis, process redesign, user training, and documentation (Non-negotiable)
- Must have advanced knowledge of software development life cycle (Non-negotiable)
- Must have demonstrated ability to coordinate cross functional work teams toward task completion (Non-negotiable)
- Must have general PC knowledge including MS Office (Non-negotiable)
- ITIL certification is a nice to have skill
- Nice to have experience with deploying packaged applications

Job Description
The Business Analysis Specialist is responsible in helping business implement technology solutions by determining the requirements of a project, and communicating them clearly to stakeholders, facilitators and partners. He handles requirements analysis, definition and documentation as well as UAT. He coordinates with multiple units of the bank to analyze and define the detailed system requirements of the project. He acts as the Lead BA in scheduling, planning and supporting UAT of complex to very complex projects including the implementation of such.

Specific Duties & Responsibilities:
- Assist with the creation of a business case for a project
- Eliciting requirements from business users
- Translating, simplifying and organizing requirements into requirements specification
- Assist the project team in driving the design of test cases and aligning them to the requirements
- Assist in managing a project’s scope and acceptance

QUALIFICATIONS:
• 1–3 years Java development experience (basic HTML is a plus) br>• Can read Java code, XHTML, AJAX, and event-based web UI patterns < r>• Able to write clear requirement specs and translate them into SIT/UAT test cases < r>• Strong facilitation skills; can work with both technical teams and business users < r>• Familiar with React + TypeScript components < r>• Knowledge of REST APIs, API gateways (e.g., IBM API Connect), and front-end to back-end integration < r>• Basic understanding of hosting/deployment on AWS S3 < r>• Willing to work fully onsite at client office in BGC, Taguig < r>
DUTIES AND RESPONSIBILITIES:
• Review JSF XHTML pages, Java Beans, and portlet setups to identify business rules and workflows < r>• Create detailed System Requirement Specifications (SRS) < r>• Document functional changes or improvements in a Design Specification < r>• Lead walkthrough sessions for complex screen analysis < r>• Gather and apply client feedback before finalizing requirements/designs < r>• Write System Integration Testing (SIT) and User Acceptance Testing (UAT) plans based on SRS < r>• Work with Java and React developers during debugging < r>• Act as the link between technical teams and business stakeholders < r>• Help with test execution, defect logging, and verifying fixes < r>
BENEFITS OFFERED:
• HMO coverage from day 1 of employment (2 free dependents) < r>• Paid annual and sick leaves (convertible into cash) < r>• Paid compassionate leave (5 days) < r>• Employee Dedication Award (years of service) < r>• Employee Referral Bonus Program < r>• Promoting diversity and inclusion < r>• Business Travel Opportunity (Top Performers) < r>• Hybrid Working Arrangement < r>• Competitive compensation package, Performance bonuses/incentives < r>• Career growth & advancement opportunities

Job Responsibilities:
• Analyze the feasibility of IT projects, defining functional solutions according to specifications, in order to ensure the provision of appropriate business support br>• Responsible for eliciting, analyzing, communicating and validating requirements for changes in business processes, policies and information systems < r>• Works as a liaison among IT and the different stakeholders in order to understand the structure, policies, operations, and information systems of the organization. < r>• Collaborate with stakeholders to understand their needs and gather detailed business requirements < r>• Develop and document business process models to illustrate the current and future state < r>• Elicit, document, and manage business and system requirements using best practices (e.g., use cases, user stories, process flows) < r>
Job Qualifications:
• Bachelor's degree in Information Technology, Engineering, Business Administration, Management, or any related field < r>• Minimum of 2 years as Business Analyst or any related role. < r>• Experience in system migration, implementation, and project management is beneficial. < r>• Proficient in requirements gathering, documentation, and analysis < r>• Experience with business process modelling and documentation tools < r>• Experience with tools such as JIRA, Visio, or similar platforms < r>• Strong understanding of business analysis methodologies (Agile, Scrum, etc.). < r>• Having a background in Non-life Insurance Industry is an advantage < r>• Strong analytical and problem-solving skills < r>• Excellent in communication, facilitation and interpersonal skills < r>• Ability to work collaboratively with cross-functional teams