17 Sm Supermalls jobs in Cavite

URGENT HIRING: CUSTOMER SERVICE ASSISTANT

LOLC Bank Philippines Inc. – Dasmariñas Branch

We are urgently looking for a dedicated and customer-oriented Customer Service Assistant to join our team at LOLC Bank Philippines Inc., Dasmariñas Branch.

Location:

G/F Alvicol Bldg., Aguinaldo Highway Sampaloc I Dasmariñas City, Cavite, 4114

Qualifications:

• Graduate of any 4-year Business-related course
• At least 1 year of experience in Customer Service or as a Customer Service Assistant
• Banking experience, especially as a teller, is a strong advantage
• Excellent communication and interpersonal skills
• Detail-oriented, organized, and able to work well under pressure

Job Type: Full-time

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person

At Cake and Cakes Bakeshop, we believe that every cake tells a story. Our team is dedicated to providing exceptional service and delicious products that make every occasion special.

We are seeking a friendly and enthusiastic Customer Service Representative to join our team. Your key responsibilities will include the following:

• Deliver excellent customer service by addressing inquiries, complaints, and orders from both online and walk-in customers across all locations.
• Utilize social media accounts to cheerfully promote products and drive sales.
• Maintain clear and effective communication with customers and team members.
• Accurately perform data entry tasks and maintain organized records.
• Proficiently use Microsoft Office and Google Sheets for various administrative tasks.

We are excited to have you in our team

Job Types: Full-time, Permanent

Benefits:

• Company events
• Employee discount
• Paid training

Ability to commute/relocate:

• Dasmariñas, Cavite: Reliably commute or planning to relocate before starting work (Required)

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

Experienced as CSR in warehouse set up is preferred

Providing introductory information, such as a product manual explanation, to prospective and new customers

Handling customer complaints and troubleshooting issues with products or services

Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received

Accessing databases to retrieve account information for customers

Letting customers know about additional products or services that might benefit them

Escalating queries and concerns when necessary

Updating customer records following each contact

Staying up to date on the latest products and services an organization provides

Location of Deployment: Infront of DSV Aguila Kaong RD, Brgy Maguyam Silang Cavite

Job Type: Full-time

Pay: From Php17,000.00 per month

Work Location: In person

At Cake and Cakes Bakeshop, we believe that every cake tells a story. Our team is dedicated to providing exceptional service and delicious products that make every occasion special.

We are seeking a friendly and enthusiastic Customer Service Representative to join our team. Your key responsibilities will include the following:

• Deliver excellent customer service by addressing inquiries, complaints, and orders from both online and walk-in customers across all locations.
• Utilize social media accounts to cheerfully promote products and drive sales.
• Maintain clear and effective communication with customers and team members.
• Accurately perform data entry tasks and maintain organized records.
• Proficiently use Microsoft Office and Google Sheets for various administrative tasks.

We are excited to have you in our team

RESPONSIBILITY:

• Accommodate clients' questions and concerns and provide answers or responses
• Manage incoming phone calls
• Build sustainable relationships and trust with clients' accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods of property acquisition based on the process flow.
• Handle customer inquiries and concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Location Assignment: General Mariano Alvarez, Cavite

QUALIFICATIONS

• 1-3 years of work experience related to customer relations
• Bachelor's Degree in any business or office management course
• Above-average verbal and written communication skills
• Above-average analytical skills
• Customer orientation and ability to adapt/respond to different types of characters
• Organizational skills

About Us

S-Quad Realty and Development Corporation is a trusted Realty and Development firm dedicated to assisting Filipino individuals. We are committed to delivering high-quality service by "Building your tomorrow, today."

Job Type: Full-time

Pay: Php14, Php16,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• General Mariano Alvarez: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How much notice are you required to give your current employer?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Location:

• General Mariano Alvarez (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

JOB DUTIES AND RESPONSIBILITIES:

• Generates and manages online operations and serves as the point-person of online platforms such as Lazada, Shopee and other marketplace.
• Answers all customer queries and concerns on Facebook messenger, Instagram and official email address
• Answers and addresses customer queries and concerns on e-commerce platforms including chat, questions and reviews
• Coordinates with sales and operations team with regards to customer inquiries and concerns as needed

JOB REQUIREMENTS:

• Candidate must possess at least a Bachelor's/College Degree, Business Studies in Management, Marketing or equivalent
• With good interpersonal, oral and written communication skills
• With people skills, knowledgeable of sales principles and customer service practices
• Fresh Graduates are welcome to apply

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Free parking
• On-site parking

Work Location: In person

Customer Service Representatives will be set up for success to meet the following requirements for this role:

– Proficient in supporting customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.

– Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.

– Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.

– Navigate knowledge-based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.

– Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.

– Competency and initiative to meet and exceed the department metrics and individual performance goals.

– Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within DTC industry.

b. Skills/Talents the ideal candidate will posses:

– Analytical, problem solver and critical thinker.

– Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.

– Team player that is willing to take initiative to support customers, other agents and supervisors.

– Adaptability to thrive in a fast-paced ever changing work environment.

– Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.

– Positive attitude with a desire to learn and share ideas in a collaborative work environment.

– Clear and concise communicator within customer interactions and across different departments.

– Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.

– Excellent time management skills.

– Customer-focused with strong interpersonal and tech savvy skills.

c. Qualifications:

– Customer Service Experience: 1 year (Preferred)

– Fluency in English.

– Experience with AI Intercom, Slack or other CRM software is a plus.

– Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.

– Excellent written and oral communication skills.

– Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.

– Customer-focused and can demonstrate mastery of customer service skills.

– Ability to maneuver between multiple tasks.

RESPONSIBILITY:

• Accommodate clients' questions and concerns and provide answers or responses
• Manage incoming phone calls
• Build sustainable relationships and trust with clients' accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods of property acquisition based on the process flow.
• Handle customer inquiries and concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Location Assignment: General Mariano Alvarez, Cavite

QUALIFICATIONS

• 1-3 years of work experience related to customer relations
• Bachelor's Degree in any business or office management course
• Above-average verbal and written communication skills
• Above-average analytical skills
• Customer orientation and ability to adapt/respond to different types of characters
• Organizational skills

About Us

S-Quad Realty and Development Corporation is a trusted Realty and Development firm dedicated to assisting Filipino individuals. We are committed to delivering high-quality service by "Building your tomorrow, today."

-Customer Service Representative include serving as the initial point of contact for customer inquiries, resolving concerns, maintaining accurate records, providing technical support, and collaborating with other departments to ensure a positive customer experience.

- Prepare gate pass for delivery

-Build sustainable relationships of trust through open and interactive communication.

- Monitor and coordinate delivery schedule. Take orders, calculate charges, and process billing or payments. Review customer accounts and make changes, if necessary.Handle returns or complaints.

• Assist client for any issues and inquiry
• handle account of clients

-look for potential customers

- provide timely and accurate cost per product

-attend clients meetings

Job Type: Full-time

Benefits:

• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Customer Service /Sales Staff: 1 year (Required)
• Electronics Company: 2 years (Required)

Location:

• Carmona, Cavite (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person