5,911 Sm Supermalls jobs in the Philippines

Duties / Responsibilities:

• Campaign planning and execution

• Implement marketing campaigns across multiple channels like

consumer engagement & events, ensuring alignment with brand identity

and target audience.

• Team leadership

• Monitoring the team by cascading the tasks, provide feedback to

management about the team performance, and fostering collaboration.

• Performance tracking

• Analyses campaign data to measure success, identify areas for

improvement and make data-driver adjustment.

• Reporting and communication

• Prepare regular reports on campaigns, branding kiosk performance,

key metrics, and insights to stakeholders.

Required Skills / Ablities:

• Marketing concept: Basic understanding of marketing principles, strategies, and channels
• Analytical skills: Proficiency in data analysis, interpreting metrics, and drawing actionable insights
• Communication skills: Excellent written and verbal communication to convey marketing concepts and collaborate with cross-functional teams.

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business Administration or any related field.
• With atleast 1 year proven working experience as Retail Operations Associate.
• An effective communicator at all levels in the organization, with strong oral and written skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.
• Can start ASAP.

Job Type: Full-time

Pay: From Php26,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Promotion to permanent employee

Experience:

• Retail Operations: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

URGENT HIRING: OPERATIONS MANAGER (RETAIL COMPANY)

Office location: Makati

Work Setup: Full onsite (willing to travel if needed)***

Work Schedule: 6 days a week (8am to 5pm)

The Operations Manager is responsible for overseeing and optimizing the operational efficiency across multiple retail locations, primarily handling watches business line. This role supports Area Heads in achieving business objectives by ensuring smooth day-to-day operations.

Qualifications and Skills:

• Bachelors degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of experience in Retail Operations, with at least 3 years in an Operations Manager role.
• Must have experience in handling wearables such as apparel, watches, accessories, or footwear products.
• Proven track record in retail operations management, ideally in a multi-store setting.
• Strong analytical mindset and problem-solving abilities.
• Excellent communication skills and ability to work collaboratively.
• Demonstrated leadership and team management capabilities.
• Willingness to travel as needed.

Roles and responsibilities:

• Enhance operational processes to boost efficiency at each retail store.
• Collaborate with Area Managers to identify and resolve operational bottlenecks, ensuring smoother workflows.
• Analyze performance data and key metrics to uncover opportunities for improvement and cost-saving.
• Supervise inventory control processes, ensuring optimal stock levels and minimizing the risk of stockouts or overstocking.
• Implement inventory management best practices to reduce losses and increase stock turnover.
• Ensure all stores comply with company policies, procedures, and operational standards.
• Conduct regular audits to assess adherence to company guidelines and address any discrepancies.
• Develop and deliver training programs to educate store staff on operational best practices.
• Promote a culture of continuous improvement and innovation within the operations teams.

We are seeking a highly motivated and experienced Retail Operations Manager to lead and oversee daily store operations across multiple locations. This role ensures smooth execution of retail processes, strong sales performance, excellent customer service, and adherence to company standards. The ideal candidate is a hands-on leader who can balance strategic direction with on-the-ground management.

Key Responsibilities

Store Operations & Sales Management

• Supervise daily store operations and maintain top-tier customer service standards.
• Oversee opening and closing procedures, compliance, and merchandising displays.
• Conduct store visits, performance reviews, and operational audits regularly.
• Analyze sales performance, market trends, and operational reports to inform decisions.
• Set and track sales targets and KPIs for each location.

Team Leadership & Training

• Lead, train, and motivate the retail operations and sales teams to meet objectives.
• Manage scheduling, appraisals, and development plans for associates and supervisors.
• Conduct meetings and training sessions to improve team performance.
• Serve as a role model in professionalism, work ethics, and customer focus.

Coordination & Collaboration

• Work with Merchandising to ensure proper product mix, display, and stock levels.
• Coordinate with HR on manpower planning, compliance, and staff evaluation.
• Partner with Logistics and Inventory teams to manage stock availability and minimize losses.
• Collaborate with Finance to monitor budgets and improve operational profitability.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• 5–8 years of experience in retail operations, preferably in SM or department store consignment settings.
• Proven ability to lead multi-branch teams and achieve sales and operational targets.
• Excellent leadership, organizational, and analytical skills.
• Proficient in interpreting sales data, KPIs, and financial reports.
• Strong communication and interpersonal abilities for working with executives and front-line teams.
• Flexible and proactive; can handle fieldwork and provincial assignments.
• Must be willing to work in Binondo, Manila.
• Immediate availability preferred.

What We Offer

• Competitive salary package
• Full compliance with government-mandated benefits
• Free lunch and snacks
• Free parking (for employees with vehicles)
• Laptop or desktop issuance
• Company phone and postpaid line (for qualified roles)
• Training and professional development opportunities
• Flexible schedule for managerial employees
• Transportation and meal allowance for field personnel
• Engaging and inclusive company events

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

• Additional leave
• Company events
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Application Question(s):

• Willing to do field and provincial works? (Required)
• Availability to start (required)
• Reason for exploring opportunity? (Required)
• What is your expected salary range for this role? Feel free to include any benefits or compensation you're looking for. (Required)

Experience:

• Retail Operations: 5 years (Preferred)
• Store Operations: 5 years (Preferred)

Location:

• Binondo (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Duties and Responsibilities:

1. Overseeing daily store operations and ensuring that customer service standards are consistently met.
2. Overseeing the opening and closing procedures of the store.
3. Conducting regular store visits, relieving duties, staff meetings and training sessions to enhance team performance.
4. Responsible with the monthly scheduling of operation team and sales associates to ensure adequate coverage.
5. Training, and managing sales associates, including conducting performance appraisals and providing professional development opportunities.
6. Lead and motivate the retail operations team to deliver the plan, constantly reviewing capability and capacity to ensure objectives are delivered, individuals grow, and a succession plan is in place.
7. Set a positive example for the retail team in terms of commitment, work ethics, and personal character.
8. Analyzing sales figures and reports, market trends, and financial reports to inform strategic planning and decision-making.
9. Setting and monitoring sales targets, as well as planning and executing strategies to achieve them.
10. Coordinating with merchandising for overseeing merchandise and product display, optimizing store layout for customer flow, and ensuring seamless customer service.
11. Coordinating inventory levels and logistics to respective department heads to optimize stock availability and minimize losses.
12. Coordinating with HR to ensure staff compliance with health and safety regulations and internal controls.
13. Coordinating with HR on manpower requirements of each store and performance evaluation of sales associates.

Qualifications and Requirements:

• Bachelor's degree in any Business courses, or any related field.
• Proven years of experience as an retail operations manager or in a similar managerial role.
• Working knowledge of SM and other Department Store consignment processes and Boutique operations.
• Excellent leadership and organizational abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic retail environment.
• Proactive and results-driven with a focus on continuous improvement.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Knowledge of inventory management and logistics, a plus.
• Organizational skills and the flexibility to jump from priority to priority.
• Interpersonal skills to communicate with executives and staff employees.
• No problem with field works and provincial travels.
• Must be residing in Manila or willing to be assigned in this area.
• Can start immediately

About Us

We are an emerging player in the tire retail and automotive servicing industry in the Philippines. We provide high-quality tires and professional car care services, with an expanding network of retail branches. We are looking for a Retail Operations Manager to take charge of our store operations and help drive our growth journey.

Role Overview

The Retail Operations Manager will be responsible for overseeing day-to-day operations of our retail branch. This role ensures operational excellence, consistent service delivery, and strong branch performance. The ideal candidate has prior experience in automotive, tire, or car servicing operations and is capable of balancing hands-on management with planning.

Key Responsibilities

· Manage and oversee the daily operations of multiple branches.

· Ensure compliance with company standards on service quality, safety, and operations.

· Monitor sales, profitability, inventory management, and customer satisfaction.

· Train, coach, and supervise branch staff to deliver excellent service.

· Implement operational improvements to enhance efficiency and customer experience.

· Work with suppliers and partners for product availability and promotions.

· Handle escalated customer concerns and ensure positive resolution.

· Prepare operational reports and present performance updates to management.

· Support expansion by assisting in the setup and launch of new branches.

Qualifications

· 3 years' experience in retail operations, preferably in automotive services, tires, or related industries.

· Strong leadership, team management, and customer service skills.

· Analytical thinker with problem-solving abilities.

· Able to manage both day-to-day details and long-term operational strategy.

What We Offer

· Opportunity to be part of a growing business in the automotive retail industry.

· Competitive compensation package.

· Career development and growth opportunities.

· A dynamic and supportive work environment.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person

Qualifications:

• Bachelor's Degree in Accounting, Finance or any related field.
• Strong Analytic skill
• Good communication skill
• Ability to work accurately
• Ability to work independently and as a team

Brief Duties & Responsibilities:

• Assists Retail Operations Manager (ROM) on the day-to-day activities of the Coco retail operations.
• Prepare daily and monthly sales report.
• Prepare PO for booking.
• Assist ROM in the coordination with Customer Service on PO and delivery concerns and issues
• Monitor station inventory.
• Coordinate with other department of station related concern.
• Assist ROM on coco station visit

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Education:

• Bachelor's (Preferred)

Experience:

• Auditing: 1 year (Preferred)

Work Location: In person

Key Responsibilities:

• Report directly to the Operations Manager and help implement operational rules, systems, and process improvements.
• Ensure smooth retail operations — from demand planning to achieving 100% fill rate across stores.
• Coordinate with office support teams, external suppliers, and retail partners to fulfill operational requirements (e.g., product requests, store improvements, and promotions).
• Conduct regular store visits to monitor performance, evaluate beauty assistants, ensure store orderliness, and troubleshoot operational issues.
• Monitor store inventory, testers, and supplies; coordinate with the head office for replenishment and occasionally handle urgent deliveries.
• Attend and support operational events such as product launches, promotional activities, conventions, fairs, and bazaars.

Qualifications:

• Graduate of any four-year course, preferably in Business or Marketing.
• Preferably with 2+ years of experience in retail or FMCG operations, but fresh graduates with strong potential are welcome to apply.
• Strong analytical, organizational, and problem-solving skills.
• Effective communicator who can coordinate with multiple teams.
• Proficient in Microsoft Excel and PowerPoint.
• Able to work independently, handle pressure, and adapt to changing retail demands.
• Willing to do fieldwork and work extended hours or weekends when needed.
• A team player who can balance hands-on execution with strategic thinking.

Job Responsibilities:

• Oversee daily store operations, ensuring they run efficiently and in compliance with company standards.

• Recruit, train, and develop store staff, including specialists, to optimize sales and customer service.

• Manage inventory, including ordering goods and stock replenishment.

• Train and support staff in POS system operation and customer engagement.

• Drive sales performance and contribute to the business's growth targets.

• Ensure store compliance with health, safety, and company policies.

• Assist with operational matters and problem-solving as required.

• Support the store team to maintain a positive shopping environment and customer experience.

• Contribute to achieving profitable growth and long-term business success.

Job Objectives:

- Achieve and exceed sales targets for assigned stores.

• Maintain and improve store compliance with health, safety, and company standards.

• Increase customer satisfaction scores through exceptional service.

• Ensure accurate and timely inventory management and stock replenishment.

• Develop and retain qualified staff to support store operations and sales growth.

• Reduce operational issues by implementing effective problem-solving measures.

• Drive operational efficiency and cost control to improve store profitability.

Qualifications:

-College Graduate

-Proven experience in retail management or sales supervision

-Strong leadership and team-building skills

-Excellent communication and customer service abilities

-Good organizational and problem-solving skills

-Ability to work under pressure and meet sales targets

-Can Speak English

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

#LI-RO1

The Retail Operations Executive is responsible for ensuring the smooth day-to-day operations of a designated category or product line within LUXASIA's retail network. This role supports sales performance, stock management, and visual merchandising while ensuring a seamless customer experience. As an individual contributor, the Retail Operations Executive works closely with internal teams and external partners to drive operational excellence and execute retail strategies.

Main Roles and Responsibilities

Sales Performance Management

• Own and drive key KPIs to achieve sales targets for all stores.
• Cascade monthly sales targets to Area Supervisors (AS) and Customer Engagement Officers (CEO).
• Monitor weekly and monthly sales performance to identify trends and areas for improvement.
• Ensure timely and accurate encoding of retail sales data into MIM (Management Information System) daily.
• Collaborate with Brand and Key Account teams to plan and execute monthly animations, events, and sales initiatives.
• Align with the Brand/Marketing team to strategize promotional activities and ensure seamless implementation.

Stock Management

• Maintain optimal stock levels (2.5–3 months of inventory) to prevent stockouts or overstocking.
• Ensure the availability of all key SKUs in stores at all times.
• Verify inventory accuracy in SAP and MIM systems.
• Coordinate regular stock audits with Finance and oversee reconciliation processes with agencies.
• Enforce FEFO (First Expiry, First Out) practices in stores.
• Monitor expiring/expired products and coordinate with Sales Operations for promotions or pull-outs.
• Conducts in-depth analysis of sales off take and product allocation.
• Communicate promptly with Brand teams to address out-of-stock (OOS) situations.

Customer Engagement Officer (CEO) Management

• Oversee the recruitment, training, and onboarding of CEOs in retail operations systems (MIM and CE App).
• Monitor and ensure adherence to grooming standards per company guidelines.
• Evaluate CEO performance in collaboration with agency partners.
• Ensure adequate manpower allocation in stores during operational hours.
• Validate and approve daily records submitted by agencies.
• Align and execute sales incentive programs with cross-functional teams, ensuring accurate crediting and compensation payouts.

Visual Merchandising (VM)

• Ensure compliance with brand-specific planograms and visual merchandising guidelines.
• Collaborate with Brand teams to execute in-store launches of new products.
• Conduct regular store visits to verify adherence to VM standards.
• Ensure availability of testers and remove outdated or unnecessary POSMs.
• Maintain an organized and visually appealing in-store environment.

Customer Relationship Management (CRM)

• Achieve CRM-related KPIs, including new customer acquisition, email capture, and DOB tracking.
• Ensure CEOs are aligned with CRM targets and monitor progress regularly.
• Drive customer engagement and loyalty through CRM initiatives.

Sales Recording and Reconciliation

• Implement and enforce processes to maintain the accuracy and integrity of sales data.
• Validate monthly sales figures in partnership with agency teams.
• Collaborate with the Marketing team to ensure accurate campaign code usage for sales recording.
• Monitor and manage the submission of manual order slips for proper tracking.

Retail Excellence and Audit

• Coordinate with regional retail operations to roll out the Retail Excellence framework and conduct periodic audits.
• Ensure high standards of execution for all processes, aligning with audit requirements.

Qualifications and Experience

• Bachelor's degree in business administration, Retail Management, or a related field.
• 3–5 years of experience in retail operations, preferably in luxury or beauty brands.
• Strong leadership skills and ability to manage cross-functional teams effectively.
• Excellent organizational and analytical skills with attention to detail.
• Proficiency in SAP, MIM, or equivalent systems.
• Strong communication and interpersonal skills.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let's grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page . If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note To Staffing Agencies

Please DO NOT contact LUXASIA's employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA's T&E team before you submit candidates' resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.