3,988 Sm Supermalls jobs in the Philippines

Position Overview:

The Retail Specialist is responsible for effectively managing promoter teams, overseeing sales data, managing inventory, and ensuring optimal store display for maximum brand visibility and sales performance. This role requires close coordination with sales, retail, and agency teams to achieve seamless operations and drive retail success.

Essential Duties & Responsibilities:

1. Promoter Management

• Deployment of Promoters: Coordinate with the agency to deploy promoters according to the sales team's requirements. This includes conducting promoter interviews, coordinating with dealers, and overseeing onboarding to ensure smooth integration.
• Attendance Management: Track daily attendance of promoters via the SF system. Share attendance reports with Retail Coordinators (RCs) and agency contacts and perform regular checks to ensure data accuracy.

• Incentives and Salary Calculation:

• Salary Verification: Review promoter salary billings from the agency to ensure alignment with SF system attendance records. Submit verified records to Retail/Marketing Director for approval.

2. Sales Data Management

• Daily Monitoring: Monitor daily sales performance in the SF system, track channel and store-level sales, and communicate updates via email and group messages for RC and promoter teams.
• Weekly Reporting: Summarize weekly performance by channel, category, retail coordinator, and store, provide evaluations, and share insights with the sales team, RC team, Product Managers (PMs), and senior management.
• Monthly Reporting and Feedback: Generate monthly sales reports, identify underperforming promoters (based on three-month performance trends), and provide recommendations for improvement or replacement to Retail/Marketing Director for coordination with the agency.

3. Store Inventory Management

• Inventory Oversight: Distribute weekly inventory reports to the sales team, RC team, PM, and senior management based on SF system data. Offer insights and suggestions on inventory levels to aid in Purchase Order (PO) preparation by the sales team.

4. Store Display Management

• Display Monitoring: Ensure accuracy of store display units by validating them in the SF system. Coordinate with RCs across regions, and provide feedback to the sales team, RC team, PM, Managing Director, and Deputy Managing Director.
• Key Styles Display: Monitor displays of key styles weekly, and report updates to the sales team, RC team, PM, Managing Director, and Deputy Managing Director to maintain consistent brand presentation.

Requirements (Knowledge, Experience, Skills, & Ability):

• Master/Diploma preferred / Bachelor's degree
• Strong analytical skills and attention to detail, especially in sales data and inventory management.
• Excellent communication and coordination abilities to work with multiple stakeholders.
• Proficiency in data management systems and reporting tools.
• Prior experience in retail operations, promoter management, or related roles is preferred.
• Strong analytical skills and attention to detail, especially in sales data and inventory management.

Job Type: Full-time

Pay: Php45, Php50,000.00 per month

Work Location: In person

The
Retail Operations Manager
will oversee the daily operations of multiple retail locations, ensuring efficient store performance, sales growth, and exceptional customer service. This role involves supervising store managers, optimizing operational processes, and implementing strategies to achieve business objectives.

Key Responsibilities:

Store Operations Management

• Ensure all retail locations operate smoothly and efficiently.
• Monitor and enforce company policies, procedures, and operational standards.
• Oversee inventory management, stock levels, and loss prevention strategies.

Sales & Performance Monitoring

• Develop and execute sales strategies to achieve revenue targets.
• Analyze sales reports and key performance indicators (KPIs) to improve store performance.
• Identify opportunities for growth and implement initiatives to enhance profitability.

Team Leadership & Development

• Supervise and support store managers in their daily responsibilities.
• Conduct training, coaching, and performance evaluations for retail staff.
• Foster a positive work environment and ensure high employee engagement.

Customer Experience & Service Quality

• Maintain high standards of customer service across all stores.
• Address customer concerns and implement solutions to enhance customer satisfaction.
• Ensure compliance with company policies regarding customer engagement and service.

Operational Efficiency & Compliance

• Monitor expenses and implement cost-control measures.
• Ensure compliance with labor laws, safety regulations, and company policies.
• Collaborate with HR, finance, and supply chain teams to align business operations.
• POS Training (sales, product knowledge and usage of POS).

Job Qualifications:

Educational Background:

• Bachelor's degree in Business Administration, Retail Management, Operations, or a related field
• Additional certifications in retail leadership, operations, or inventory management are a plus

Experience:

• Minimum
  5 years of experience
  in multi-store retail operations or store management
• Proven track record in overseeing sales performance, team leadership, and store profitability
• Experience in handling POS systems, inventory control, and customer service standards
• Background in consumer retail (electronics, lifestyle, or fashion retail preferred)

Job Title: Retail Operations Manager

Location: Pasig Ortigas

Employment Type: Full-time

Work setup: Onsite – Night Shift

About the Role

We are looking for a Retail Operations Manager to remotely oversee the day-to-day operations of our retail stores in Canada. This role is responsible for ensuring smooth store performance, driving sales, managing teams, and delivering excellent customer service while maintaining operational efficiency.

Key Responsibilities

• Oversee daily store operations (cleanliness, staffing, schedules, SOPs)
• Manage inventory and ensure products are available
• Implement store layout and merchandising standards
• Track and analyze store sales performance
• Coordinate with head office for updates and directives

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field.
• Proven experience in retail operations or store management.
• Strong leadership, problem-solving, and communication skills.
• Ability to analyze data and translate it into actionable strategies.
• Flexible, adaptable, and able to work in a fast-paced environment.

Why Join Us?

• Opportunity to lead and make an impact in a growing retail business.
• Collaborative work environment with career development opportunities.
• Supportive culture that promotes work-life balance.
• Competitive salary and benefits package.

About Us

We are an emerging player in the tire retail and automotive servicing industry in the Philippines. We provide high-quality tires and professional car care services, with an expanding network of retail branches.

Role Overview

The Retail Operations Supervisor will be responsible for overseeing day-to-day operations of our retail branch. This role ensures operational excellence, consistent service delivery, and strong branch performance. The ideal candidate has prior experience in automotive, tire, or car servicing operations and is capable of balancing hands-on management with planning.

Key Responsibilities

· Manage and oversee the daily operations of multiple branches.

· Ensure compliance with company standards on service quality, safety, and operations.

· Monitor sales, profitability, inventory management, and customer satisfaction.

· Train, coach, and supervise branch staff to deliver excellent service.

· Implement operational improvements to enhance efficiency and customer experience.

· Work with suppliers and partners for product availability and promotions.

· Handle escalated customer concerns and ensure positive resolution.

· Prepare operational reports and present performance updates to management.

· Support expansion by assisting in the setup and launch of new branches.

Qualifications

· Experience in retail operations, preferably in automotive services, tires, or related industries.

· Strong leadership, team management, and customer service skills.

· Analytical thinker with problem-solving abilities.

· Able to manage both day-to-day details and long-term operational strategy.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person

Operations Managers take the lead in ensuring the achievement of sale profitability targets of the stores within the assigned location. The position is in charge of the the overall operations of assigned stores in aspects pertaining to inventory management, policy compliance, people management, and customer service.

• Develops strategies for execution of promotional events, seasonal events, and other day-to-day operations of the store
• Conduct spot audit of processes, equipment, and money matters
• Participate in skill assessment process and develop individual performance objectives
• Recommend strategies in line with management, brand, and business objectives

Job Types: Full-time, Permanent

Pay: From Php50,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail management: 5 years (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Responsibilities:

Operations

• Monitor daily operations of assigned retail stores to ensure efficiency and alignment with company standards
• Support the operators in achieving sales targets and improving satisfaction
• Conducts on site visits to identify operational challenges and implement corrective actions
• Oversee inventory management, ensuring proper stock levels and minimizing losses

Audit and Compliance

• Conducts regular store audits to ensure compliance with set standards
• Reviews sales transactions and inventory records
• Prepares audit reports with findings, recommendations and action plans
• Follows up on previous audit findings to ensure corrective actions are implemented

Staff Training and Development

• Provide guidance and training to retail staff on company policies, operational procedures and customer service
• Mentor operators or store managers and assists in performance evaluations

Local Store Marketing and Events Participation

• Ensures that all merchandising materials are correctly distributed and displayed
• Assists the operator in planning and implementing specific marketing initiatives and promotions
• Coordinate with the store team to ensure proper execution of the promotion including setting up of materials and tracking progress
• Scouts for potential events in the assigned area, organizes sponsorship with local organizations and businesses to maximize sales in the area
• Build relationships with local communities, schools and organizations to promote the store and the brand

Reporting and Analysis

• Track store performance and metrics, including sales, customer feedback and operational efficiency
• Monitors and reports the performance of local marketing initiatives (Ingress and Egress reports)
• Analyze data to identify current trends, innovations, challenges and opportunities to improve outlet sales and operations
• Submits regular reports to management with actionable insights

Qualifications:

• Bachelor's degree in Business Administration, or a related field.
• At least 1-2 years relevant experience.
• Strong organizational skills with high attention to detail.
• Proficiency in MS Office applications.
• Ability to work independently and manage multiple tasks effectively.
• Strong communication and collaboration skills.

DUTIES AND RESPONSIBILITIES:

• Campaign planning and execution

• Implement marketing campaigns across multiple channels like consumer engagement & events, ensuring alignment with brand identity and target audience.

• Team leadership

• Monitoring the team by cascading the tasks, provide feedback to management about the team performance, and fostering collaboration.

• Performance tracking

• Analyses campaign data to measure success, identify areas for improvement and make data-driver adjustment.

• Reporting and communication

• Prepare regular reports on campaigns, branding kiosk performance, key metrics, and insights to stakeholders.

REQUIRED SKILLS/ABILITIES:

• Marketing concept: Basic understanding of marketing principles, strategies, and channels
• Analytical skills: Proficiency in data analysis, interpreting metrics, and drawing actionable insights
• Communication skills: Excellent written and verbal communication to convey marketing concepts and collaborate with cross-functional teams.

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business Administration or any related field.
• With at least 1 year proven working experience as Retail Operations Associate.
• An effective communicator at all levels in the organization, with strong oral and written skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.
• Can start ASAP.

Key Responsibilities:

Store Operations Management:

Supervise and support Store Supervisors to ensure smooth daily operations across all

retail locations.

Monitor store performance metrics, including sales, customer satisfaction, and

operational efficiency.

Implement and enforce standard operating procedures (SOPs) across all stores.

Sales and Customer Service:

Develop and execute sales strategies to achieve or exceed revenue targets.

Ensure high standards of customer service are maintained in all stores.

Address customer complaints and issues promptly and effectively.

Identify opportunities to increase sales through upselling, cross-selling, and promotions.

Inventory Management:

Oversee inventory control processes, including ordering, stocking, and inventory audits.

Ensure optimal inventory levels are maintained to meet customer demand without

overstocking.

Summarize this table Inventory Management:

Oversee inventory control processes, including ordering, stocking, and inventory audits.

Ensure optimal inventory levels are maintained to meet customer demand without

overstocking.

Staff Management and Development:

Recruit, train, and develop store managers and staff to ensure a knowledgeable and

motivated workforce.

Conduct regular performance evaluations and provide constructive feedback.

Foster a positive work environment and promote teamwork and collaboration.

Summarize this table Staff Management and Development:

Recruit, train, and develop store managers and staff to ensure a knowledgeable and

motivated workforce.

Conduct regular performance evaluations and provide constructive feedback.

Foster a positive work environment and promote teamwork and collaboration.

Marketing and Merchandising:

Collaborate with the marketing team to develop and execute promotional campaigns.

Ensure stores are merchandised effectively to maximize sales and enhance the customer

experience.

Analyze market trends and customer preferences to inform product selection and

merchandising strategies.

Identify opportunities to enhance the brand through premium product offerings,

exclusive collections, and elevated in-store experiences.

Summarize this table Marketing and Merchandising:

Collaborate with the marketing team to develop and execute promotional campaigns.

Ensure stores are merchandised effectively to maximize sales and enhance the customer

experience.

Analyze market trends and customer preferences to inform product selection and

merchandising strategies.

Identify opportunities to enhance the brand through premium product offerings,

exclusive collections, and elevated in-store experiences.

Compliance and Safety:

Ensure all stores comply with company policies, industry regulations, and health and

safety standards.

Conduct regular audits and inspections to identify and address compliance issues.

Implement and maintain loss prevention strategies to minimize shrinkage and theft.

Summarize this table Compliance and Safety:

Ensure all stores comply with company policies, industry regulations, and health and

safety standards.

Conduct regular audits and inspections to identify and address compliance issues.

Implement and maintain loss prevention strategies to minimize shrinkage and theft.

Brand Image and Strategic Planning:

Formulate strategies to enhance the brand image and increase sales through targeted

marketing, partnerships, and community engagement.

Develop and implement initiatives to position the brand as a premium provider of

medical scrubs and healthcare apparel.

Identify and leverage market opportunities

Summarize this table Brand Image and Strategic Planning:

Formulate strategies to enhance the brand image and increase sales through targeted

marketing, partnerships, and community engagement.

Develop and implement initiatives to position the brand as a premium provider of

medical scrubs and healthcare apparel.

Identify and leverage market opportunities

Working Set-Up:

• 3 days in office, 2 days in store

Compensation and Benefits:

• 560 php load allowance

• Sales incentives

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Language:

• English (Preferred)

Work Location: In person

Duties / Responsibilities:

• Campaign planning and execution

• Implement marketing campaigns across multiple channels like

consumer engagement & events, ensuring alignment with brand identity

and target audience.

• Team leadership

• Monitoring the team by cascading the tasks, provide feedback to

management about the team performance, and fostering collaboration.

• Performance tracking

• Analyses campaign data to measure success, identify areas for

improvement and make data-driver adjustment.

• Reporting and communication

• Prepare regular reports on campaigns, branding kiosk performance,

key metrics, and insights to stakeholders.

Required Skills / Ablities:

• Marketing concept: Basic understanding of marketing principles, strategies, and channels
• Analytical skills: Proficiency in data analysis, interpreting metrics, and drawing actionable insights
• Communication skills: Excellent written and verbal communication to convey marketing concepts and collaborate with cross-functional teams.

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business Administration or any related field.
• With atleast 1 year proven working experience as Retail Operations Associate.
• An effective communicator at all levels in the organization, with strong oral and written skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.
• Can start ASAP.

Job Type: Full-time

Pay: From Php26,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Promotion to permanent employee

Experience:

• Retail Operations: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person