1,434 Sm Supermalls jobs in the Philippines
Retail Operations Supervisor (Mindanao Area)
Happy Skin Cosmetics
Posted today
Job Viewed
Job Description
**Duties and responsibilities**
- Report directly to the Operations Manager
- Ensure smooth retail operations (from demand planning to ensuring 100% fill rate) by helping the Sr. Operations Manager implement operational rules and systems, even periodically assessing, modifying, and improving these procedures.
- Ensure that all operational requirements (such as product requests, store improvements & store promotions) for the accounts are served by coordinating with the office support group, external suppliers, and other retail partners.
- Constantly visit Happy Skin stores and beauty counters, where you will evaluate the performance of beauty assistants, check store orderliness, do market studies, and troubleshoot/provide solutions to operational issues.
- Ensure that each store or beauty counter has stocks, testers, and supplies that they need by reporting needs to the head office, even going the extra mile of delivering urgent items to the store.
- Attend to operational events, such as certain product launches, accounts special activities, invitational selling, conventions, fairs, bazaars, etc.
**Qualifications**
- Graduate of any four-year course, preferably with a major in Business or Marketing
- Must have 2 or more years of work experience under a retail company or a FMCG company
- Previous Key Account Managers, Buyers, Operations assistants/supervisors, Asst. Category/Brand managers may apply
- Has superior analytic skills
- Has an organized and systematic work process
- Has both charismatic and pragmatic leadership skills
- Has knowledge in operations - can manage and motivate people, can create leaders, has a creative vision on how to achieve sales goals and has the patience in dealing with mall operational details.
- Well versed in Excel and PowerPoint
- Can work with minimum supervision and under pressure
- Must have the ability to collaborate well with cross-functional teams.
- Someone who believes that working overtime and during weekends is inevitable in Operations
- Working conditions: Field Work
- Preferably residing in Davao
**Education**:
- Bachelor's (required)
- Report directly to the Operations Manager
- Ensure smooth retail operations (from demand planning to ensuring 100% fill rate) by helping the Sr. Operations Manager implement operational rules and systems, even periodically assessing, modifying, and improving these procedures.
- Ensure that all operational requirements (such as product requests, store improvements & store promotions) for the accounts are served by coordinating with the office support group, external suppliers, and other retail partners.
- Constantly visit Happy Skin stores and beauty counters, where you will evaluate the performance of beauty assistants, check store orderliness, do market studies, and troubleshoot/provide solutions to operational issues.
- Ensure that each store or beauty counter has stocks, testers, and supplies that they need by reporting needs to the head office, even going the extra mile of delivering urgent items to the store.
- Attend to operational events, such as certain product launches, accounts special activities, invitational selling, conventions, fairs, bazaars, etc.
**Qualifications**
- Graduate of any four-year course, preferably with a major in Business or Marketing
- Must have 2 or more years of work experience under a retail company or a FMCG company
- Previous Key Account Managers, Buyers, Operations assistants/supervisors, Asst. Category/Brand managers may apply
- Has superior analytic skills
- Has an organized and systematic work process
- Has both charismatic and pragmatic leadership skills
- Has knowledge in operations - can manage and motivate people, can create leaders, has a creative vision on how to achieve sales goals and has the patience in dealing with mall operational details.
- Well versed in Excel and PowerPoint
- Can work with minimum supervision and under pressure
- Must have the ability to collaborate well with cross-functional teams.
- Someone who believes that working overtime and during weekends is inevitable in Operations
- Working conditions: Field Work
- Preferably residing in Davao
**Education**:
- Bachelor's (required)
This advertiser has chosen not to accept applicants from your region.
0
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 3 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
1
Customer Service
Pampanga, Pampanga
Global Support
Posted 7 days ago
Job Viewed
Job Description
An outsourcing company provides business process or other operational tasks to a third-party company or individual, allowing the original company to focus on its core competencies. This practice can lead to cost savings, access to specialized skills, and increased efficiency
This advertiser has chosen not to accept applicants from your region.
2
Customer Service
Laguna, Laguna
Anytime Cleaners Corp.
Posted 14 days ago
Job Viewed
Job Description
Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service
Pasig, Palawan
GDV Business Services Co.
Posted today
Job Viewed
Job Description
Customer service Representative/One Day Process
Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.
**Benefits**:
Up to Php 27,000 salary
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities ( willing to go onsite for interview) Onsite set up
**Requirements**:
- At least HS/SHS graduate with diploma
- With at least 6 months of BPO experience
- Strong communication skills, both written and verbal
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office
- Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment
- Sense of professionalism and ability to develop relationships
- Strong attention to detail
- Ability to handle and maintain confidential information
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Pasig: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.
**Benefits**:
Up to Php 27,000 salary
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities ( willing to go onsite for interview) Onsite set up
**Requirements**:
- At least HS/SHS graduate with diploma
- With at least 6 months of BPO experience
- Strong communication skills, both written and verbal
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office
- Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment
- Sense of professionalism and ability to develop relationships
- Strong attention to detail
- Ability to handle and maintain confidential information
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Pasig: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
Mandaluyong, National Capital Region
GDV Business Services Co.
Posted today
Job Viewed
Job Description
We are looking for a Customer Service and Technical Support Representative!
**Location**:
- Bridgetowne, Pasig
**Benefits**:
- Earn up to 27k
- Paid training
- Monthly performance incentives
- Benefits after 6months
- Vacation entitlement upon hire
- Career pathing and advancement opportunities
Qualifications:
- HS/SHS Graduate with 6months BPO experience
- College Undergrad/Graduate even without BPO experience
- Good to excellent English communication skills
- Willing to work onsite
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Evening shift
- Late shift
- Monday to Friday
- Night shift
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
**Location**:
- Bridgetowne, Pasig
**Benefits**:
- Earn up to 27k
- Paid training
- Monthly performance incentives
- Benefits after 6months
- Vacation entitlement upon hire
- Career pathing and advancement opportunities
Qualifications:
- HS/SHS Graduate with 6months BPO experience
- College Undergrad/Graduate even without BPO experience
- Good to excellent English communication skills
- Willing to work onsite
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Evening shift
- Late shift
- Monday to Friday
- Night shift
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Manila, Metropolitan Manila
TDCX Call Center
Posted today
Job Viewed
Job Description
Minimum Qualifications:
- Must have a 1 year call center experience.
- We do not accept working students.
- Amenable to work in rotating shift.
- Temporary WFH until further notice and equipment is provided.
- Amenable to work in Ortigas Pasig once temporary WFH ends.
**-APPLICANTS MUST BE RESIDING IN METRO MANILA OR WILLING TO RELOCATE IN METRO MANILA.**
**-WFH setup is applicable for applicants residing in Metro Manila and some locations in nearby provinces such as Rizal, Cavite and Bulacan.**
- Work on site is also available.
- We are also hiring in our Cebu and Iloilo sites.
BENEFITS:
HMO on your first day
Free dependent on your 6th month
Life insurance on your first day (Manulife)
25% night differential
15 SL credits (convertible to cash)
15 VL credits (carry-over)
Free hot drinks pantry
Free snacks (cookies) pantry
Attendance & Performance Bonus!
**Salary**: Up to Php34,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
**Experience**:
- call center: 1 year (required)
- Must have a 1 year call center experience.
- We do not accept working students.
- Amenable to work in rotating shift.
- Temporary WFH until further notice and equipment is provided.
- Amenable to work in Ortigas Pasig once temporary WFH ends.
**-APPLICANTS MUST BE RESIDING IN METRO MANILA OR WILLING TO RELOCATE IN METRO MANILA.**
**-WFH setup is applicable for applicants residing in Metro Manila and some locations in nearby provinces such as Rizal, Cavite and Bulacan.**
- Work on site is also available.
- We are also hiring in our Cebu and Iloilo sites.
BENEFITS:
HMO on your first day
Free dependent on your 6th month
Life insurance on your first day (Manulife)
25% night differential
15 SL credits (convertible to cash)
15 VL credits (carry-over)
Free hot drinks pantry
Free snacks (cookies) pantry
Attendance & Performance Bonus!
**Salary**: Up to Php34,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
**Experience**:
- call center: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Pasig, Palawan
Acquire BPO
Posted today
Job Viewed
Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Customer Service Agent
Ortigas Site, Pasig City, Philippines
Reporting to: Team Leader
We are seeking for experienced Customer Service Billing agents to join our growing team for immediate start. Full Training is provided with the job. Huge opportunity for professional growth.
Customer Service
- Answering Incoming Calls - Customer Enquiries/Complaints and Payments
- Live chat interactions with customers
- Basic Adds/Moves/Changes to Customer Accounts
- 9 hour work days during Hours of Operation between 4.00am to 7pm Monday to Friday, Weekend shifts between 6:00am to 3:00pm. 5 shifts per week.
MINIMUM REQUIREMENTS
- Minimum of 2 years in College
- Minimum of 1 year experience in an Australian telco is a plus, to consider UK and US telco experience and to consider fresh graduates with excellent communication skills
- Exhibits strong Knowledge of all NBN and ADSL / Sip / mobile technologies is a plus
- Flexibility to shifting schedules
- Background in IT, or IT related industry would be beneficial in this role. Ability to multitask, prioritize, and manage time effectively
- Must have above average knowledge of Windows based Office/ and Web Based Systems, including ability to type 50+ words per minute
- Ability to think clearly especially in adverse situations
- Ability to work in a team environment
- Ability to coordinate and communicate effectively
Join the A-Team and experience the A-Life!
Customer Service Agent
Ortigas Site, Pasig City, Philippines
Reporting to: Team Leader
We are seeking for experienced Customer Service Billing agents to join our growing team for immediate start. Full Training is provided with the job. Huge opportunity for professional growth.
Customer Service
- Answering Incoming Calls - Customer Enquiries/Complaints and Payments
- Live chat interactions with customers
- Basic Adds/Moves/Changes to Customer Accounts
- 9 hour work days during Hours of Operation between 4.00am to 7pm Monday to Friday, Weekend shifts between 6:00am to 3:00pm. 5 shifts per week.
MINIMUM REQUIREMENTS
- Minimum of 2 years in College
- Minimum of 1 year experience in an Australian telco is a plus, to consider UK and US telco experience and to consider fresh graduates with excellent communication skills
- Exhibits strong Knowledge of all NBN and ADSL / Sip / mobile technologies is a plus
- Flexibility to shifting schedules
- Background in IT, or IT related industry would be beneficial in this role. Ability to multitask, prioritize, and manage time effectively
- Must have above average knowledge of Windows based Office/ and Web Based Systems, including ability to type 50+ words per minute
- Ability to think clearly especially in adverse situations
- Ability to work in a team environment
- Ability to coordinate and communicate effectively
Join the A-Team and experience the A-Life!
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Manila, Metropolitan Manila
BPO Career Center
Posted today
Job Viewed
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Taguig, National Capital Region
Eteam Workforce Private Corporation
Posted today
Job Viewed
Job Description
Qualification:
br>Bachelor’s degree or equivalent work experience in customer support, business, IT, or a related field. < r>1 year of experience in a customer-facing role, preferably in fintech, crypto, or a technology-driven environment.
Strong communication skills with excellent written and verbal English.
Experience with customer service platforms (e.g., Zendesk, Salesforce) preferred.
Ability to work flexible hours, including weekends and holidays if needed.
Hybrid
Monday-Friday
Duties and Responsibilities:
Provide high-quality, empathetic, and efficient customer support via email, chat, or phone.
Resolve issues related to account access, identity verification, transaction discrepancies, and security.
Investigate and escalate complex technical or fraud-related cases to the appropriate team.
Maintain up-to-date knowledge of Company products, services, and policies.
Analyze customer feedback and identify trends to help improve our support workflows and user experience.
Collaborate with engineering, compliance, and product teams to resolve bugs or system issues.
Monitor key support metrics (e.g., response time, CSAT) and meet or exceed SLAs.
Document internal processes, contribute to knowledge base articles, and suggest process improvements.
br>Bachelor’s degree or equivalent work experience in customer support, business, IT, or a related field. < r>1 year of experience in a customer-facing role, preferably in fintech, crypto, or a technology-driven environment.
Strong communication skills with excellent written and verbal English.
Experience with customer service platforms (e.g., Zendesk, Salesforce) preferred.
Ability to work flexible hours, including weekends and holidays if needed.
Hybrid
Monday-Friday
Duties and Responsibilities:
Provide high-quality, empathetic, and efficient customer support via email, chat, or phone.
Resolve issues related to account access, identity verification, transaction discrepancies, and security.
Investigate and escalate complex technical or fraud-related cases to the appropriate team.
Maintain up-to-date knowledge of Company products, services, and policies.
Analyze customer feedback and identify trends to help improve our support workflows and user experience.
Collaborate with engineering, compliance, and product teams to resolve bugs or system issues.
Monitor key support metrics (e.g., response time, CSAT) and meet or exceed SLAs.
Document internal processes, contribute to knowledge base articles, and suggest process improvements.
This advertiser has chosen not to accept applicants from your region.
9