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Penny Pals Corp, the group behind Penny Pairs, is looking for a efficient and organized Retail Operations Associate . We offer flexible work hours, a hybrid work set up, as well as a chance to grow with a fast-rising brand

The Retail Operations Associate will help handle the daily operations of the brand's retail branches. They must be passionate about delivering exceptional customer service, driving sales and hitting KPIs.

Reporting to the Senior Retail Operations Associate, they will be a part of Penny Pairs' customer service team. Their responsibilities include coordinating with both the Sales Associates and the online customer service representatives.

Responsibilities

1. Coordinate Sales Associates' schedules to ensure the shop floor is adequately staffed during opening, closing, customer service hours, and for replenishment.
2. Assist with recruitment, interviewing, selection, training and development of new staff
3. Coordinate and handle any concerns and situations that arise regarding our retail stores
4. Help review team performance and provide immediate feedback to recognize excellent performance and develop areas of improvement
5. Regularly oversee inventory for stores
6. Coordinate with Office Manager for any administrative requirements related to our partner malls and internal operations
7. Ensure the retail store is always presented and merchandised to the highest standards while maintaining focus on the most profitable items. This entails being on top of visual merchandising. Prepare display cases and optimize viewing for customer convenience and browsing.
8. Educate staff on brand values, brand goals, and product knowledge with every new product launch
9. Help coordinate with mall/retail administrations for store permits when necessary
10. Brainstorm ideas with the Retail Manager on how to improve and make the stores more efficient
11. Weekly store visits
12. Monitor in-store sales, targets and help analyze if goals are met. Understand monthly store targets, and communicating these with the rest of the team
13. Liaise with marketing team and management for new in-store promotions, necessary signages, and changes
14. Communicate with Operations Director and Managing partners regularly regarding store needs and updates
15. Maintain consistent and exceptional standards of customer service in all retail locations

Qualifications

1. Excellent organizational and time management skills
2. Detail oriented and can make innovative decisions
3. Excellent communication skills and interpersonal skills
4. Strong multi-tasking skills and decision making skills
5. Proactive and able to work independently with minimal direction
6. Excellent time management skills with a proven ability to meet deadlines
7. Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software
8. Willing to do store visits once a week
9. Open to fresh grads Work experience is preferred but not required.
10. Creative and able to think innovatively

The
Retail Operations Manager
will oversee the daily operations of multiple retail locations, ensuring efficient store performance, sales growth, and exceptional customer service. This role involves supervising store managers, optimizing operational processes, and implementing strategies to achieve business objectives.

Key Responsibilities:

Store Operations Management

• Ensure all retail locations operate smoothly and efficiently.
• Monitor and enforce company policies, procedures, and operational standards.
• Oversee inventory management, stock levels, and loss prevention strategies.

Sales & Performance Monitoring

• Develop and execute sales strategies to achieve revenue targets.
• Analyze sales reports and key performance indicators (KPIs) to improve store performance.
• Identify opportunities for growth and implement initiatives to enhance profitability.

Team Leadership & Development

• Supervise and support store managers in their daily responsibilities.
• Conduct training, coaching, and performance evaluations for retail staff.
• Foster a positive work environment and ensure high employee engagement.

Customer Experience & Service Quality

• Maintain high standards of customer service across all stores.
• Address customer concerns and implement solutions to enhance customer satisfaction.
• Ensure compliance with company policies regarding customer engagement and service.

Operational Efficiency & Compliance

• Monitor expenses and implement cost-control measures.
• Ensure compliance with labor laws, safety regulations, and company policies.
• Collaborate with HR, finance, and supply chain teams to align business operations.
• POS Training (sales, product knowledge and usage of POS).

Job Qualifications:

Educational Background:

• Bachelor's degree in Business Administration, Retail Management, Operations, or a related field
• Additional certifications in retail leadership, operations, or inventory management are a plus

Experience:

• Minimum
  5 years of experience
  in multi-store retail operations or store management
• Proven track record in overseeing sales performance, team leadership, and store profitability
• Experience in handling POS systems, inventory control, and customer service standards
• Background in consumer retail (electronics, lifestyle, or fashion retail preferred)

About Us

We are an emerging player in the tire retail and automotive servicing industry in the Philippines. We provide high-quality tires and professional car care services, with an expanding network of retail branches.

Role Overview

The Retail Operations Supervisor will be responsible for overseeing day-to-day operations of our retail branch. This role ensures operational excellence, consistent service delivery, and strong branch performance. The ideal candidate has prior experience in automotive, tire, or car servicing operations and is capable of balancing hands-on management with planning.

Key Responsibilities

· Manage and oversee the daily operations of multiple branches.

· Ensure compliance with company standards on service quality, safety, and operations.

· Monitor sales, profitability, inventory management, and customer satisfaction.

· Train, coach, and supervise branch staff to deliver excellent service.

· Implement operational improvements to enhance efficiency and customer experience.

· Work with suppliers and partners for product availability and promotions.

· Handle escalated customer concerns and ensure positive resolution.

· Prepare operational reports and present performance updates to management.

· Support expansion by assisting in the setup and launch of new branches.

Qualifications

· Experience in retail operations, preferably in automotive services, tires, or related industries.

· Strong leadership, team management, and customer service skills.

· Analytical thinker with problem-solving abilities.

· Able to manage both day-to-day details and long-term operational strategy.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person

Responsibilities:

Operations

• Monitor daily operations of assigned retail stores to ensure efficiency and alignment with company standards
• Support the operators in achieving sales targets and improving satisfaction
• Conducts on site visits to identify operational challenges and implement corrective actions
• Oversee inventory management, ensuring proper stock levels and minimizing losses

Audit and Compliance

• Conducts regular store audits to ensure compliance with set standards
• Reviews sales transactions and inventory records
• Prepares audit reports with findings, recommendations and action plans
• Follows up on previous audit findings to ensure corrective actions are implemented

Staff Training and Development

• Provide guidance and training to retail staff on company policies, operational procedures and customer service
• Mentor operators or store managers and assists in performance evaluations

Local Store Marketing and Events Participation

• Ensures that all merchandising materials are correctly distributed and displayed
• Assists the operator in planning and implementing specific marketing initiatives and promotions
• Coordinate with the store team to ensure proper execution of the promotion including setting up of materials and tracking progress
• Scouts for potential events in the assigned area, organizes sponsorship with local organizations and businesses to maximize sales in the area
• Build relationships with local communities, schools and organizations to promote the store and the brand

Reporting and Analysis

• Track store performance and metrics, including sales, customer feedback and operational efficiency
• Monitors and reports the performance of local marketing initiatives (Ingress and Egress reports)
• Analyze data to identify current trends, innovations, challenges and opportunities to improve outlet sales and operations
• Submits regular reports to management with actionable insights

Qualifications:

• Bachelor's degree in Business Administration, or a related field.
• At least 1-2 years relevant experience.
• Strong organizational skills with high attention to detail.
• Proficiency in MS Office applications.
• Ability to work independently and manage multiple tasks effectively.
• Strong communication and collaboration skills.

DUTIES AND RESPONSIBILITIES:

• Campaign planning and execution

• Implement marketing campaigns across multiple channels like consumer engagement & events, ensuring alignment with brand identity and target audience.

• Team leadership

• Monitoring the team by cascading the tasks, provide feedback to management about the team performance, and fostering collaboration.

• Performance tracking

• Analyses campaign data to measure success, identify areas for improvement and make data-driver adjustment.

• Reporting and communication

• Prepare regular reports on campaigns, branding kiosk performance, key metrics, and insights to stakeholders.

REQUIRED SKILLS/ABILITIES:

• Marketing concept: Basic understanding of marketing principles, strategies, and channels
• Analytical skills: Proficiency in data analysis, interpreting metrics, and drawing actionable insights
• Communication skills: Excellent written and verbal communication to convey marketing concepts and collaborate with cross-functional teams.

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business Administration or any related field.
• With at least 1 year proven working experience as Retail Operations Associate.
• An effective communicator at all levels in the organization, with strong oral and written skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.
• Can start ASAP.

Duties / Responsibilities:

• Campaign planning and execution

• Implement marketing campaigns across multiple channels like

consumer engagement & events, ensuring alignment with brand identity

and target audience.

• Team leadership

• Monitoring the team by cascading the tasks, provide feedback to

management about the team performance, and fostering collaboration.

• Performance tracking

• Analyses campaign data to measure success, identify areas for

improvement and make data-driver adjustment.

• Reporting and communication

• Prepare regular reports on campaigns, branding kiosk performance,

key metrics, and insights to stakeholders.

Required Skills / Ablities:

• Marketing concept: Basic understanding of marketing principles, strategies, and channels
• Analytical skills: Proficiency in data analysis, interpreting metrics, and drawing actionable insights
• Communication skills: Excellent written and verbal communication to convey marketing concepts and collaborate with cross-functional teams.

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business Administration or any related field.
• With atleast 1 year proven working experience as Retail Operations Associate.
• An effective communicator at all levels in the organization, with strong oral and written skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.
• Can start ASAP.

Job Type: Full-time

Pay: From Php26,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Promotion to permanent employee

Experience:

• Retail Operations: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

LUXASIA
is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us
At LUXASIA, we believe there is beauty within every talent - that is
you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Requirements
The
Retail Operations Executive
is responsible for ensuring the smooth day-to-day operations of a designated category or product line within LUXASIA's retail network. This role supports sales performance, stock management, and visual merchandising while ensuring a seamless customer experience. As an individual contributor, the Retail Operations Executive works closely with internal teams and external partners to drive operational excellence and execute retail strategies.

Main Roles And Responsibilities
Sales Performance Management

• Own and drive key KPIs to achieve sales targets for all stores.
• Cascade monthly sales targets to Area Supervisors (AS) and Customer Engagement Officers (CEO).
• Monitor weekly and monthly sales performance to identify trends and areas for improvement.
• Ensure timely and accurate encoding of retail sales data into MIM (Management Information System) daily.
• Collaborate with Brand and Key Account teams to plan and execute monthly animations, events, and sales initiatives.
• Align with the Brand/Marketing team to strategize promotional activities and ensure seamless implementation.

Stock Management

• Maintain optimal stock levels months of inventory) to prevent stockouts or overstocking.
• Ensure the availability of all key SKUs in stores at all times.
• Verify inventory accuracy in SAP and MIM systems.
• Coordinate regular stock audits with Finance and oversee reconciliation processes with agencies.
• Enforce FEFO (First Expiry, First Out) practices in stores.
• Monitor expiring/expired products and coordinate with Sales Operations for promotions or pull-outs.
• Conducts in-depth analysis of sales off take and product allocation.
• Communicate promptly with Brand teams to address out-of-stock (OOS) situations.

Customer Engagement Officer (CEO) Management

• Oversee the recruitment, training, and onboarding of CEOs in retail operations systems (MIM and CE App).
• Monitor and ensure adherence to grooming standards per company guidelines.
• Evaluate CEO performance in collaboration with agency partners.
• Ensure adequate manpower allocation in stores during operational hours.
• Validate and approve daily records submitted by agencies.
• Align and execute sales incentive programs with cross-functional teams, ensuring accurate crediting and compensation payouts.

Visual Merchandising (VM)

• Ensure compliance with brand-specific planograms and visual merchandising guidelines.
• Collaborate with Brand teams to execute in-store launches of new products.
• Conduct regular store visits to verify adherence to VM standards.
• Ensure availability of testers and remove outdated or unnecessary POSMs.
• Maintain an organized and visually appealing in-store environment.

Customer Relationship Management (CRM)

• Achieve CRM-related KPIs, including new customer acquisition, email capture, and DOB tracking.
• Ensure CEOs are aligned with CRM targets and monitor progress regularly.
• Drive customer engagement and loyalty through CRM initiatives.

Sales Recording and Reconciliation

• Implement and enforce processes to maintain the accuracy and integrity of sales data.
• Validate monthly sales figures in partnership with agency teams.
• Collaborate with the Marketing team to ensure accurate campaign code usage for sales recording.
• Monitor and manage the submission of manual order slips for proper tracking.

Retail Excellence and Audit

• Coordinate with regional retail operations to roll out the Retail Excellence framework and conduct periodic audits.
• Ensure high standards of execution for all processes, aligning with audit requirements.

Qualifications And Experience

• Bachelor's degree in business administration, Retail Management, or a related field.
• 3-5 years of experience in retail operations, preferably in luxury or beauty brands.
• Strong leadership skills and ability to manage cross-functional teams effectively.
• Excellent organizational and analytical skills with attention to detail.
• Proficiency in SAP, MIM, or equivalent systems.
• Strong communication and interpersonal skills.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let's grow together.

Championing Diversity, Equity and Inclusion
LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page . If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice
By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note To Staffing Agencies
Please DO NOT contact LUXASIA's employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA's T&E team before you submit candidates' resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

Duties and Responsibilities:

1. Overseeing daily store operations and ensuring that customer service standards are consistently met.
2. Overseeing the opening and closing procedures of the store.
3. Conducting regular store visits, relieving duties, staff meetings and training sessions to enhance team performance.
4. Responsible with the monthly scheduling of operation team and sales associates to ensure adequate coverage.
5. Training, and managing sales associates, including conducting performance appraisals and providing professional development opportunities.
6. Lead and motivate the retail operations team to deliver the plan, constantly reviewing capability and capacity to ensure objectives are delivered, individuals grow, and a succession plan is in place.
7. Set a positive example for the retail team in terms of commitment, work ethics, and personal character.
8. Analyzing sales figures and reports, market trends, and financial reports to inform strategic planning and decision-making.
9. Setting and monitoring sales targets, as well as planning and executing strategies to achieve them.
10. Coordinating with merchandising for overseeing merchandise and product display, optimizing store layout for customer flow, and ensuring seamless customer service.
11. Coordinating inventory levels and logistics to respective department heads to optimize stock availability and minimize losses.
12. Coordinating with HR to ensure staff compliance with health and safety regulations and internal controls.
13. Coordinating with HR on manpower requirements of each store and performance evaluation of sales associates.

Qualifications and Requirements:

• Bachelor's degree in any Business courses, or any related field.
• Proven 5 - 8 years of experience as an retail operations manager or in a similar managerial role.
• Working knowledge of SM and other Department Store consignment processes and Boutique operations.
• Excellent leadership and organizational abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic retail environment.
• Proactive and results-driven with a focus on continuous improvement.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Knowledge of inventory management and logistics, a plus.
• Organizational skills and the flexibility to jump from priority to priority.
• Interpersonal skills to communicate with executives and staff employees.
• No problem with field works and provincial travels.
• Must be residing in Manila or willing to be assigned in this area.
• Can start immediately

URGENT HIRING: OPERATIONS MANAGER (RETAIL COMPANY)

Office location: Makati

Work Setup: Full onsite (willing to travel if needed)***

Work Schedule: 6 days a week (8am to 5pm)

The Operations Manager is responsible for overseeing and optimizing the operational efficiency across multiple retail locations, primarily handling watches business line. This role supports Area Heads in achieving business objectives by ensuring smooth day-to-day operations.

Qualifications and Skills:

• Bachelors degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of experience in Retail Operations, with at least 3 years in an Operations Manager role.
• Must have experience in handling wearables such as apparel, watches, accessories, or footwear products.
• Proven track record in retail operations management, ideally in a multi-store setting.
• Strong analytical mindset and problem-solving abilities.
• Excellent communication skills and ability to work collaboratively.
• Demonstrated leadership and team management capabilities.
• Willingness to travel as needed.

Roles and responsibilities:

• Enhance operational processes to boost efficiency at each retail store.
• Collaborate with Area Managers to identify and resolve operational bottlenecks, ensuring smoother workflows.
• Analyze performance data and key metrics to uncover opportunities for improvement and cost-saving.
• Supervise inventory control processes, ensuring optimal stock levels and minimizing the risk of stockouts or overstocking.
• Implement inventory management best practices to reduce losses and increase stock turnover.
• Ensure all stores comply with company policies, procedures, and operational standards.
• Conduct regular audits to assess adherence to company guidelines and address any discrepancies.
• Develop and deliver training programs to educate store staff on operational best practices.
• Promote a culture of continuous improvement and innovation within the operations teams.