1696 Sm Supermalls jobs in Antipolo

VIRTUAL PROCESS UNTIL JOB OFFER | START ASAP | ENJOY UP TO PHP 26,000 PAY

Customer Service Agent

Work Set-up: ONSITE

Location: Bridgetowne, Pasig

Virtual Hiring OR Onsite Process

Why Join Us?

• 100% Virtual Hiring Process – No need to visit our office
• 1-Day Application Process – Fast and hassle-free
• No Final Interview – Get hired quicker

What are we looking for?

• Open to High School (Old Curriculum) OR Senior High School Graduates
• You may apply Virtually or Onsite
• With at least 6 months of BPO experience
• HMO + Life Insurance + Amazing Benefits + Account Incentives

Apply now and start your journey in the BPO industry with us

• Job Types: Permanent, Fresh graduate
• Pay: Up to Php26, Bonuses per month
• Promotion to permanent employee

If you are interested in joining our professional community, you can submit your resume directly here. Once it's been sent, please be on the lookout for a call.

Thank you and good luck, aspiring agents

We're Hiring: Customer Service Supervisor

Location:
Taytay Philippines

Company:
Bostik Philippines

Employment Type:
Full-Time

About the Role

As a
Customer Service Supervisor
, you will be the key liaison between our customers and internal teams, ensuring exceptional service delivery, efficient complaint resolution, and continuous process improvement. This role requires a proactive leader who thrives in a fast-paced, competitive environment and is passionate about customer satisfaction and operational excellence.

Key Responsibilities

Customer Intimacy

• Serve as the primary point of contact for customer inquiries and concerns
• Provide accurate product/service information and resolve issues efficiently
• Lead annual customer satisfaction surveys and monitor action plans

Account & Order Management

• Ensure timely and accurate order processing (within 24 hours of PO receipt)
• Maintain an error rate of ≤0.10% in order entries
• Collaborate with marketing on pricing, promos, and offers

Complaint & Returns Management

• Resolve quality-related complaints within 30 days; non-quality within 60 days
• Ensure all complaints are documented with signed Corrective Action Reports
• Manage returns within 60–75 days and educate customers to minimize returns

Reporting & Analysis

• Submit accurate monthly reports by the 5th working day
• Escalate critical issues such as unresolved complaints over 30 days

Process Improvement & Inquiry Management

• Recommend SOP enhancements to boost efficiency
• Convert inquiries from various platforms into sales opportunities

What We're Looking For

Qualifications

• Bachelor's degree in Management or any related field
• At least 2 years of experience in a similar role within a related industry

Knowledge & Skills

• Proficient in MS Office and SAP
• Proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar platforms)
• Strong communication, analytical, and problem-solving skills
• Customer-focused with a keen eye for detail and continuous improvement

Attitude & Attributes

• Self-motivated and collaborative
• Strong sense of ownership and ethical work values
• Innovative and adaptable in a dynamic market

Other Details

• Occasional domestic travel required
• Role operates in a fast-paced, competitive market environment

Apply now or share this opportunity with someone who fits the role

Jumpstart Your Career with Us – Be the Difference We're Looking For

Are you ready to grow, shine, and make an impact?

We're on the hunt for motivated, reliable, and enthusiastic individuals who are eager to start or level up their careers. If you're someone who thrives in a voice or non-voice role, wants stability, and values growth — this is your sign to apply.

What You'll Get From Us:

• Competitive Salary Package
• HMO Coverage starting Day 1
• Monthly Allowances & Performance Bonuses
• Opportunities for Career Advancement
• 13th Month Pay and Regular Salary Increases
• Paid Training and Paid Time Off
• Fun Company Events and Team Celebrations

What You'll Be Doing:

• Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account
• Maintain accurate and updated records in our internal system
• Ensure customer satisfaction by resolving issues professionally and efficiently
• Stay informed on company products, policies, and processes
• Collaborate with the team for continuous improvement and success

You're a Great Fit If You:

• Are a high school graduate or higher (college undergrads welcome)
• BPO experience is a plus but not required
• Willing to work onsite
• Are willing to attend on-site interviews
• Are a fresh grad excited to build a career

Work Schedule:

• Full-time | 8-hour shifts
• Weekdays Only – Enjoy your weekends off

Why Join Us?

Because we don't just hire employees – we build careers.

When you join our team, you're joining a workplace that values growth, teamwork, and your well-being.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php20, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Transportation service provided

Work Location: In person

• OTC, Antipolo (Onsite)

• Employment Type: Probationary
• Start Date: Immediate
• Shift: Night Shift
• Work Arrangement: Onsite, Antipolo City
• Salary: PHP 25,000 per month
• Holiday Schedule: Client Holidays (Philippines)

• Handle a high volume of incoming voice, chat, and email inquiries efficiently and professionally.
• Resolve customer questions, concerns, and complaints promptly.
• Build and maintain strong customer relationships through clear, engaging communication.
• Accurately log customer interactions, update account information, and manage documentation.
• Adhere strictly to company communication procedures, guidelines, and policies.
• Go the extra mile to exceed customer expectations and ensure top-tier service quality.

• Minimum of 1 year of related Customer Service experience.
• Proficiency in handling voice, chat, and email channels.
• Strong interpersonal skills: active listening, clear comprehension, effective verbal/written communication.
• Pro-active and highly organized, able to multitask in a dynamic environment.
• Solid computer literacy (Excel, Word, PowerPoint).
• Fluent in English, both written and spoken.

• Experience working with NetSuite.
• Familiarity with the 8x8 phone system.

About the role

Customer Service Representative - you will play a vital role in ensuring the highest level of customer satisfaction. You will be responsible for handling customer queries and issues through voice and/or non-voice transactions. Your primary goal will be to provide accurate resolutions that meet or exceed customer expectations.

Key Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.
• Update customer accounts and profiles as required, ensuring accurate and up-to-date information is maintained to support efficient and personalized customer service.
• Acquire and maintain a comprehensive understanding of the company's products, processes, and policies, enabling you to provide accurate and relevant information to customers.
• Continuously strive to enhance product knowledge and customer service skills through ongoing training and learning opportunities.
• Collaborate effectively with team members and other departments to ensure seamless customer experiences and prompt resolution of customer issues.
• Meet or exceed assigned performance goals, including but not limited to quality scores, customer satisfaction ratings, and adherence to schedules

Qualifications:

• At least 6 months of professional customer support experience
• With email and chat experience preferred
• Must be at least 18 years old.
• Willing to work in Masinag, Antipolo
• Willing to work night or morning shifts and during weekends and holidays.

Job Responsibilities:

• Address and resolve concerns from mobile app users while delivering excellent customer service
• Respond to customer inquiries promptly and professionally to ensure a positive experience
• Coordinate with relevant teams throughout the order fulfillment process—from pickup to drop-off—to maintain service quality
• Perform other related tasks as assigned

Qualifications:

• Graduate of any Bachelor's Degree program
• Tech-savvy and familiar with social media platforms
• Proficient in Microsoft Office applications
• Excellent communication skills in both English and Filipino; proficiency in Bisaya is an advantage
• Strong conflict resolution and problem-solving skills
• Able to work independently with minimal supervision
• Willing to be assigned to our Marcos Highway, Antipolo City office

Join Our Team as a Customer Support Specialist – Financial Services

Are you ready to be the voice of one of the most trusted names in financial services? We're looking for driven individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment.

What You'll Do:

• Be the first point of contact for customers via phone, email, or chat—assisting with balance inquiries, transaction concerns, loan statuses, card activations, and more.
• Deliver clear, accurate, and helpful information while ensuring each interaction is professional, efficient, and positive.
• Log customer interactions and maintain updated, accurate account records using our internal systems.
• Identify complex issues and coordinate with senior support teams or back-office departments to ensure quick resolution.
• Follow company policies and comply with all regulatory requirements to protect customer data and ensure service integrity.
• Consistently meet—or exceed—targets for customer satisfaction, call quality, and resolution time.

What We're Looking For:

• At least 2 years of college education or a completed vocational/short course.
• Open to both fresh graduates and experienced professionals (background in financial accounts is a definite advantage).
• Strong communication skills in both English and Filipino.
• Sharp problem-solving abilities and keen attention to detail.
• Flexibility to work onsite on rotating shifts, including weekends and holidays.

Why Join Us?

Be part of a supportive team that values your growth, rewards excellence, and puts people first—every time. If you're ready to take the next step in your career and make a meaningful impact in the financial world, apply now and start your journey with us

Job Title: Customer Service Representative

Location: Antipolo

Schedule: Shifting Schedules

Employment Type: Full-Time

Job Summary:

We are seeking a dedicated and professional Call Center Customer Service Representative to join our team, providing excellent service to customers in a financial services environment. The primary responsibility will be assisting customers with inquiries related to debit card accounts, transactions, account management, and troubleshooting. The ideal candidate will be customer-focused, detail-oriented, and have the ability to handle complex financial inquiries with professionalism and efficiency.

Key Responsibilities:

- Customer Support: Handle inbound calls related to debit card accounts, including inquiries on account balances, transactions, card activation, and general account management.

- Issue Resolution: Assist customers with resolving issues such as transaction disputes, card replacements, fraud alerts, and card activation.

- Account Management: Guide customers on how to access and manage their debit card accounts, including assisting with PIN resets, card renewals, and providing account information.

- Problem Solving: Investigate and resolve complex customer issues related to debit card transactions, ensuring timely resolution while maintaining high levels of customer satisfaction.

- Documentation: Accurately record customer interactions in the CRM system, including all relevant details and follow-up actions.

- Compliance: Adhere to all company policies, procedures, and regulatory requirements related to financial services, including privacy laws and security protocols.

- Collaboration: Work closely with other team members and departments to resolve customer issues and ensure a smooth customer experience.

Desired Attributes:

- Positive, customer-first attitude with a focus on delivering solutions.

- Strong organizational skills with the ability to manage multiple tasks efficiently.

- Ability to adapt quickly to changes in procedures and systems.

- Team-oriented with a collaborative approach to problem-solving.

- Dependability and ability to handle challenging customer interactions with professionalism.

Working Conditions:

- This position may require flexible hours, including holidays and weekends.

- This is for a full-time work on site setup.

Salary Offer: ₱27,000 plus 25k Sign-on Bonus

Work Set-up: ONSITE

Hiring Process: Virtual OR Onsite Process

Perks & Benefits:

• Paid Training
• Performance Bonuses
• HMO and Free Medical
• Career Growth Opportunities

Qualifications:

Open to any educational attainment

No experience needed – Fresh College graduates, College Undergrads, High School (Old Curriculum), Senior High School graduates are welcome

Willing to work on-site

Apply Now

If you are interested in joining our professional community, you can submit your resume directly here. Once it's been sent, please be on the lookout for a call (Every weekdays). Thank you and good luck, aspiring agents

Job Types: Full-time

Pay: Up to Php27,000.00 per month

Benefits:

1. Company Christmas gift
2. Free parking
3. Health insurance
4. Life insurance
5. Paid training
6. Pay raise