4 Shift Leader jobs in Antipolo

Job Title: 2025 Team Leader, Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Associate's degree in related field with two to four years of relevant experience preferred + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable + Ability to mentor, coach and provide direction to a team of employees + Willingness to work a flexible schedule **Career Level Description** Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. **<>** + Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made + Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies + Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates + Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies + Support and manage the program together with other Team Leaders and Managers + Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements + Manage team members on their performance on a regular basis, and write and deliver performance appraisal. + The Team Leader's role is a managerial level position, a position reposed with trust and confidence. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: PHL Quezon City - EXXA Tower Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title: 2025 Team Leader, Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Associate's degree in related field with two to four years of relevant experience preferred + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable + Ability to mentor, coach and provide direction to a team of employees + Willingness to work a flexible schedule **Career Level Description** Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. **<>** + Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made + Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies + Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates + Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies + Support and manage the program together with other Team Leaders and Managers + Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements + Manage team members on their performance on a regular basis, and write and deliver performance appraisal. + The Team Leader's role is a managerial level position, a position reposed with trust and confidence. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: PHL Quezon City - EXXA Tower Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Location
MANILA SIX/NEO OFFICE
Job Description
We seek a highly skilled and experienced professional to assume the Senior Manager of SAP Platform Security Operations and Audit & Compliance role. In this high impact position, you will support all security aspects beneath our SAP Basis Application - including Infrastructure, Operating Systems, Databases, and any horizontal software components shared across multiple applications. Your technical expertise will be crucial in maintaining the integrity of our SAP landscape and supporting the organization's overall security operations - including ensuring audit & compliance requirements and delivering key security projects.
As a Senior Security Engineer, you will be responsible for enhancing the security posture of our organization. You will handle day-to-day design, build, implementation, testing, deployment/release management, and monitoring of security solutions and platforms. You will engage in information security projects that evaluate existing security infrastructure and propose changes as defined by security leadership and architects. Additionally, you will communicate vulnerability results in a manner understood by technical and non-technical business units based on risk tolerance and threat to the business and gain support through influential messaging.
The SAP Platform Security Operations and Audit & Compliance Team oversees, assesses, and manages:
+ Security approach driven by business, compliance, and regulatory requirements.
+ Security solutions that align with the key principles outlined within P&G's Info Security policies.
+ Security structure that imposes the minimum administrative overhead from a sustainability perspective.
+ Restrict access authorizations to the user's job requirements and responsibilities.
+ Provide expertise, best practices, and guidance on SAP security standards.
+ Provide appropriate security monitoring to reduce the risk of any audit & compliance deviations.
Key Responsibilities:
Support the SAP Security Operations & Audit & Compliance Team on an operational level. He/she will deliver support that is consistent, of the highest quality, and complete as it relates to all security aspects beneath our SAP Basis Application - including Infrastructure, Operating Systems, Databases, and any horizontal software components shared across multiple applications.
+ Handle day-to-day design, build, implementation, testing, deployment/release management, and monitoring of security solutions and platforms.
+ Engage in information security projects that evaluate existing security infrastructure and propose changes as defined by security leadership and architects.
+ Communicate vulnerability results in a manner understood by technical and non-technical business units based on risk tolerance and threat to the business.
+ Identify, analyze, and respond to malicious behaviors from a variety of sources and create action plans to mitigate future incidents.
+ Research new tactics, techniques, and procedures (TTPs) in public and closed forums, assessing risk and implementing/validating controls as necessary through the CI/CD pipeline.
Job Qualifications
+ Extensive experience (6+ years) in SAP Platform Security, SAP Basis, HANA DB, internal controls, compliance, or a related field, focusing on SAP systems.
+ Extensive and broad-based experience and expertise with all stacks of SAP Infrastructure and Application stack with demonstrated understanding of SAP Security and Compliance within a large and diverse enterprise environment or business community.
+ Strong understanding of SAP processes, modules, and configurations, including ECC, S/4HANA, BTP, SAP Platform, Basis, Integration, OS, and related technologies.
+ Ideally, knowledge of the P&G information security framework and SAP Enterprise Security Control
+ Knowledge of IT SAP security tools such as code scanners, GRC tools, or tools for SAP SoD monitoring.
+ Relevant certifications such as ITIL, SAP HANATEC, Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or equivalent are a plus.
+ Excellent communication, presentation, and interpersonal skills.
+ Ability to manage conflicting priorities and multiple tasks incl. reasoning and problem-solving skills (especially in the task force phase).
+ Traditional/waterfall and agile project management skills.
+ Strong analytical and problem-solving abilities, with keen attention to detail.
+ Experience in working with regulatory requirements and industry standards (e.g., SOX, GDPR) SAP systems.
+ Create an atmosphere of trust, leverage diverse views, and encourage improvement and innovation.
+ Prior success in roles managing in a professional services firm or large enterprise as a consultant, auditor or business process specialist is preferred.
+ Demonstrates breadth of applied IT skills across at least two IT job profiles.
+ Applies Integrated Risk Management, IT Operations, IT Project Management, and Enterprise Architecture skills relevant to the work.
+ Requires at least two relevant roles with experience managing or influencing people or organizations to achieve significant IT outcomes.
+ Demonstrates ability to define strategy and leads the delivery and transformation of business outcomes through IT within major sub-OU services, products, or programs.
About us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit to know more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
"At P&G, the hiring journey is personalized every step of the way, thereby ensuring equal opportunities for all, with a strong foundation of Ethics & Corporate Responsibility guiding everything we do.
All the available job opportunities are posted either on our website - pgcareers.com, or on our official social media pages, for the convenience of prospective candidates, and do not require them to pay any kind of fees towards their application."
Job Schedule
Full time
Job Number
R000132511
Job Segmentation
Experienced Professionals