42 Shift Management jobs in the Philippines
Supervisor, Workforce Management
Conduent
Posted 5 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Requires broad technical expertise and industry knowledge.
+ Accountable for functional, operational, and/or program management.
+ Assists others in achieving goals.
+ Manages performance appraisals and pay reviews.
+ Manages training for 3 or more employees.
+ Manages hiring and termination actions.
**General Profile**
+ Supervises daily tasks of complex business, technical support, or production teams.
+ Responsible for the success of the team.
+ Works within established precedents and practices.
+ Examines information to solve ongoing problems.
+ Ability to perform work unsupervised.
**Functional Knowledge**
+ Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.
**Business Expertise**
+ Understands how to coordinate efforts across teams to achieve goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
**Leadership**
+ Provides day-to-day supervision to a team. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)
**Problem Solving**
+ Uses judgment to identify and resolve day-to-day technical and operational problems.
**Interpersonal Skills**
+ Uses tact to exchange ideas and information concisely and rationally.
**Responsibility Statements**
+ Manages and coaches a team of WFM employees on performance, quality, and output.
+ Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met.
+ Directs teams on the use and application of WFM standards and tools to support operational business.
+ Establishes development goals and works with the WFM employees on a roadmap to achieve them.
+ Monitors the qualitative and quantitative work product produced by the team.
+ Ensures completion of mandatory WFM training and knowledge verification.
+ Implements and manages employee adherence to WFM standards and processes.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Requires broad technical expertise and industry knowledge.
+ Accountable for functional, operational, and/or program management.
+ Assists others in achieving goals.
+ Manages performance appraisals and pay reviews.
+ Manages training for 3 or more employees.
+ Manages hiring and termination actions.
**General Profile**
+ Supervises daily tasks of complex business, technical support, or production teams.
+ Responsible for the success of the team.
+ Works within established precedents and practices.
+ Examines information to solve ongoing problems.
+ Ability to perform work unsupervised.
**Functional Knowledge**
+ Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.
**Business Expertise**
+ Understands how to coordinate efforts across teams to achieve goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
**Leadership**
+ Provides day-to-day supervision to a team. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)
**Problem Solving**
+ Uses judgment to identify and resolve day-to-day technical and operational problems.
**Interpersonal Skills**
+ Uses tact to exchange ideas and information concisely and rationally.
**Responsibility Statements**
+ Manages and coaches a team of WFM employees on performance, quality, and output.
+ Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met.
+ Directs teams on the use and application of WFM standards and tools to support operational business.
+ Establishes development goals and works with the WFM employees on a roadmap to achieve them.
+ Monitors the qualitative and quantitative work product produced by the team.
+ Ensures completion of mandatory WFM training and knowledge verification.
+ Implements and manages employee adherence to WFM standards and processes.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
0
Workforce Management Scheduler
Pasay City, National Capital Region
Conduent
Posted 5 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Has advanced, specialized expertise within a range of analytical or operational processes.
+ Completes assignments and facilitates the work of others.
+ May coordinate assignments beyond work area.
+ Proposes improvements to processes and methods.
+ Acts as a lead, coordinating the work of others, but is not a supervisor.
+ Works autonomously within established procedures.
**Functional Knowledge**
+ Has developed skills in a range of processes, procedures, and systems.
+ Acts as a technical expert in some areas.
**Business Expertise**
+ Understanding of how best teams integrate and work together to achieve company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Suggests enhancements to work procedures and practices to improve efficiency.
**Leadership**
+ Serves as a team lead.
+ May allocate work to team members.
+ Provides subject matter guidance to junior team members.
**Problem Solving**
+ Provides solutions to atypical problems with little or no precedent.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
+ Uses tact and diplomacy when working with others.
**Responsibility Statements**
+ Delivers the required calculation for all workflows based on transactions, productivity, and waste forecasts.
+ Reviews and processes requests from operations for scheduled activities, such as time off, non-productive activities, and exceptions into schedules, based on guidelines and planned capacity.
+ Creates employee schedules that minimize work hours and meet workload requirements, resource availability, and regulations.
+ Optimizes the use of resources to effectively meet project KPIs.
+ Publishes employee work schedules after sign-off of intraday management.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Has advanced, specialized expertise within a range of analytical or operational processes.
+ Completes assignments and facilitates the work of others.
+ May coordinate assignments beyond work area.
+ Proposes improvements to processes and methods.
+ Acts as a lead, coordinating the work of others, but is not a supervisor.
+ Works autonomously within established procedures.
**Functional Knowledge**
+ Has developed skills in a range of processes, procedures, and systems.
+ Acts as a technical expert in some areas.
**Business Expertise**
+ Understanding of how best teams integrate and work together to achieve company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Suggests enhancements to work procedures and practices to improve efficiency.
**Leadership**
+ Serves as a team lead.
+ May allocate work to team members.
+ Provides subject matter guidance to junior team members.
**Problem Solving**
+ Provides solutions to atypical problems with little or no precedent.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
+ Uses tact and diplomacy when working with others.
**Responsibility Statements**
+ Delivers the required calculation for all workflows based on transactions, productivity, and waste forecasts.
+ Reviews and processes requests from operations for scheduled activities, such as time off, non-productive activities, and exceptions into schedules, based on guidelines and planned capacity.
+ Creates employee schedules that minimize work hours and meet workload requirements, resource availability, and regulations.
+ Optimizes the use of resources to effectively meet project KPIs.
+ Publishes employee work schedules after sign-off of intraday management.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
1
Workforce Management Analyst
ClearSource
Posted today
Job Viewed
Job Description
Create and execute forecasting and demand planning models independently
- Execute real-time management processes
- Analyzing critical data points (volume vs. resource capacity) to ensure we are best maintaining our Service Level Agreements
- Maintain and run daily/weekly scheduling tasks
- Measure the results of executed strategies to determine their efficacy
- Calculate staffing requirements by interval, for day, week, month
- Deliver WFM-related insights and readouts of specific outcomes
- Identify and analyze customer resource requirements and dependencies and address gaps
- Collaborate and communicate with Operations Team to ensure alignment on plans
- Excellent management of all WFM KPIs such as forecast variance, AHT, SVL and productivity
**Requirements**:
- A minimum of 1 years of WFM or related experience
- At least 2 years in college
- Strong written and verbal communication skills
- Exceptional Excel based analytical skills
- Demonstrated critical thinking skills
- Experience with WFM platforms
**Benefits**
- Private Health Insurance
- Training & Development
- Temporary remote work set-up
- Device provided
- Growth and development
- HMO from 1st day of employment (with 2 dependents upon regularization)
- Group life insurance
- Night differential
- Execute real-time management processes
- Analyzing critical data points (volume vs. resource capacity) to ensure we are best maintaining our Service Level Agreements
- Maintain and run daily/weekly scheduling tasks
- Measure the results of executed strategies to determine their efficacy
- Calculate staffing requirements by interval, for day, week, month
- Deliver WFM-related insights and readouts of specific outcomes
- Identify and analyze customer resource requirements and dependencies and address gaps
- Collaborate and communicate with Operations Team to ensure alignment on plans
- Excellent management of all WFM KPIs such as forecast variance, AHT, SVL and productivity
**Requirements**:
- A minimum of 1 years of WFM or related experience
- At least 2 years in college
- Strong written and verbal communication skills
- Exceptional Excel based analytical skills
- Demonstrated critical thinking skills
- Experience with WFM platforms
**Benefits**
- Private Health Insurance
- Training & Development
- Temporary remote work set-up
- Device provided
- Growth and development
- HMO from 1st day of employment (with 2 dependents upon regularization)
- Group life insurance
- Night differential
This advertiser has chosen not to accept applicants from your region.
2
Workforce Management Manager
TDCX
Posted today
Job Viewed
Job Description
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 340+ industry awards
What is your mission?
- Manage the scheduling and reporting needs of operations serving multiple markets.
- Analyze performance data to identify opportunities to operate more effectively and efficiently.
- Effectively communicate across the client and outsource partner.
- Coordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment.
- Handle all first-level escalations from the Operations team.
- Supervise analysts and manage performance.
- Monitor, evaluate and assess unit productivity on a daily basis.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferable with 3 - 5 years of working experience in the related field is required for this position
- Previous experience with ACD reporting and administration experience is an advantage.
- Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills.
- Excellent verbal and written communication skills in English and the language of supporting market
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 340+ industry awards
What is your mission?
- Manage the scheduling and reporting needs of operations serving multiple markets.
- Analyze performance data to identify opportunities to operate more effectively and efficiently.
- Effectively communicate across the client and outsource partner.
- Coordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment.
- Handle all first-level escalations from the Operations team.
- Supervise analysts and manage performance.
- Monitor, evaluate and assess unit productivity on a daily basis.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferable with 3 - 5 years of working experience in the related field is required for this position
- Previous experience with ACD reporting and administration experience is an advantage.
- Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills.
- Excellent verbal and written communication skills in English and the language of supporting market
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
This advertiser has chosen not to accept applicants from your region.
3
Workforce Management Traffic Analyst
Conduent
Posted 5 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Has advanced, specialized expertise within a range of analytical or operational processes.
+ Completes assignments and facilitates the work of others.
+ May coordinate assignments beyond work area.
+ Proposes improvements to processes and methods.
+ Acts as a lead, coordinating the work of others, but is not a supervisor.
+ Works autonomously within established procedures.
**Functional Knowledge**
+ Has developed skills in a range of processes, procedures, and systems.
+ Acts as a technical expert in some areas.
**Business Expertise**
+ Understanding of how best teams integrate and work together to achieve company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Suggests enhancements to work procedures and practices to improve efficiency.
**Leadership**
+ Serves as a team lead.
+ May allocate work to team members.
+ Provides subject matter guidance to junior team members.
**Problem Solving**
+ Provides solutions to atypical problems with little or no precedent.
**Interpersonal Skills**
+ Communicates information and ideas effectively.
+ Uses tact and diplomacy when dealing with others.
**Responsibility Statements**
+ Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
+ Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
+ Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.
+ Re-forecasts planning parameters based on actuals.
+ Updates intraday schedules to best meet requirements for upcoming intervals.
+ Records events and incidents that influence forecasts and KPI realization for impact review and future planning.
+ Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
+ Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Has advanced, specialized expertise within a range of analytical or operational processes.
+ Completes assignments and facilitates the work of others.
+ May coordinate assignments beyond work area.
+ Proposes improvements to processes and methods.
+ Acts as a lead, coordinating the work of others, but is not a supervisor.
+ Works autonomously within established procedures.
**Functional Knowledge**
+ Has developed skills in a range of processes, procedures, and systems.
+ Acts as a technical expert in some areas.
**Business Expertise**
+ Understanding of how best teams integrate and work together to achieve company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Suggests enhancements to work procedures and practices to improve efficiency.
**Leadership**
+ Serves as a team lead.
+ May allocate work to team members.
+ Provides subject matter guidance to junior team members.
**Problem Solving**
+ Provides solutions to atypical problems with little or no precedent.
**Interpersonal Skills**
+ Communicates information and ideas effectively.
+ Uses tact and diplomacy when dealing with others.
**Responsibility Statements**
+ Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
+ Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
+ Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.
+ Re-forecasts planning parameters based on actuals.
+ Updates intraday schedules to best meet requirements for upcoming intervals.
+ Records events and incidents that influence forecasts and KPI realization for impact review and future planning.
+ Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
+ Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
4
Workforce Management Traffic Analyst
Pasay City, National Capital Region
Conduent
Posted 5 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Has advanced, specialized expertise within a range of analytical or operational processes.
+ Completes assignments and facilitates the work of others.
+ May coordinate assignments beyond work area.
+ Proposes improvements to processes and methods.
+ Acts as a lead, coordinating the work of others, but is not a supervisor.
+ Works autonomously within established procedures.
**Functional Knowledge**
+ Has developed skills in a range of processes, procedures, and systems.
+ Acts as a technical expert in some areas.
**Business Expertise**
+ Understanding of how best teams integrate and work together to achieve company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Suggests enhancements to work procedures and practices to improve efficiency.
**Leadership**
+ Serves as a team lead.
+ May allocate work to team members.
+ Provides subject matter guidance to junior team members.
**Problem Solving**
+ Provides solutions to atypical problems with little or no precedent.
**Interpersonal Skills**
+ Communicates information and ideas effectively.
+ Uses tact and diplomacy when dealing with others.
**Responsibility Statements**
+ Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
+ Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
+ Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.
+ Re-forecasts planning parameters based on actuals.
+ Updates intraday schedules to best meet requirements for upcoming intervals.
+ Records events and incidents that influence forecasts and KPI realization for impact review and future planning.
+ Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
+ Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Has advanced, specialized expertise within a range of analytical or operational processes.
+ Completes assignments and facilitates the work of others.
+ May coordinate assignments beyond work area.
+ Proposes improvements to processes and methods.
+ Acts as a lead, coordinating the work of others, but is not a supervisor.
+ Works autonomously within established procedures.
**Functional Knowledge**
+ Has developed skills in a range of processes, procedures, and systems.
+ Acts as a technical expert in some areas.
**Business Expertise**
+ Understanding of how best teams integrate and work together to achieve company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Suggests enhancements to work procedures and practices to improve efficiency.
**Leadership**
+ Serves as a team lead.
+ May allocate work to team members.
+ Provides subject matter guidance to junior team members.
**Problem Solving**
+ Provides solutions to atypical problems with little or no precedent.
**Interpersonal Skills**
+ Communicates information and ideas effectively.
+ Uses tact and diplomacy when dealing with others.
**Responsibility Statements**
+ Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
+ Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
+ Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.
+ Re-forecasts planning parameters based on actuals.
+ Updates intraday schedules to best meet requirements for upcoming intervals.
+ Records events and incidents that influence forecasts and KPI realization for impact review and future planning.
+ Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
+ Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
5
2025 Workforce Management VPEG
Pasig, Palawan
Concentrix
Posted 7 days ago
Job Viewed
Job Description
Job Title:
2025 Workforce Management VPEG
Job Description
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Workforce Management VPEG
Job Description
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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6
2025 Workforce Management GVPKP
Makati, National Capital Region
Concentrix
Posted 7 days ago
Job Viewed
Job Description
Job Title:
2025 Workforce Management GVPKP
Job Description
The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.
**Responsibilities**
+ Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
+ Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
+ Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
+ Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
+ Lead the development of forecasts, resource plans, and schedules for new programs
+ Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
+ Experience with forecasting, capacity planning and scheduling software tools
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Advanced Microsoft Office skills
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Demonstrated ability to take initiative and ownership with focus on continuous improvement
+ Excellent attention to detail
+ Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
+ Solid understanding of the organization's business operations and industry. Demonstrated business acumen
+ Demonstrated ability to comprehend, analyze, and interpret
**Qualifications**
+ 3+ years of experience in a similar role
+ Proficiency with Microsoft Office
+ Strong organizational and communication skills
+ Strong ability to multitask
+ Comfort working with multiple groups within business
#LI-DNI
Location:
PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Workforce Management GVPKP
Job Description
The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.
**Responsibilities**
+ Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
+ Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
+ Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
+ Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
+ Lead the development of forecasts, resource plans, and schedules for new programs
+ Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
+ Experience with forecasting, capacity planning and scheduling software tools
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Advanced Microsoft Office skills
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Demonstrated ability to take initiative and ownership with focus on continuous improvement
+ Excellent attention to detail
+ Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
+ Solid understanding of the organization's business operations and industry. Demonstrated business acumen
+ Demonstrated ability to comprehend, analyze, and interpret
**Qualifications**
+ 3+ years of experience in a similar role
+ Proficiency with Microsoft Office
+ Strong organizational and communication skills
+ Strong ability to multitask
+ Comfort working with multiple groups within business
#LI-DNI
Location:
PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
7
2025 Workforce Management GVPTP
Makati, National Capital Region
Concentrix
Posted 7 days ago
Job Viewed
Job Description
Job Title:
2025 Workforce Management GVPTP
Job Description
The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.
**Responsibilities**
+ Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
+ Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
+ Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
+ Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
+ Lead the development of forecasts, resource plans, and schedules for new programs
+ Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
+ Experience with forecasting, capacity planning and scheduling software tools
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Advanced Microsoft Office skills
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Demonstrated ability to take initiative and ownership with focus on continuous improvement
+ Excellent attention to detail
+ Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
+ Solid understanding of the organization's business operations and industry. Demonstrated business acumen
+ Demonstrated ability to comprehend, analyze, and interpret
**Qualifications**
+ 3+ years of experience in a similar role
+ Proficiency with Microsoft Office
+ Strong organizational and communication skills
+ Strong ability to multitask
+ Comfort working with multiple groups within business
#LI-DNI
Location:
PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Workforce Management GVPTP
Job Description
The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.
**Responsibilities**
+ Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
+ Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
+ Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
+ Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
+ Lead the development of forecasts, resource plans, and schedules for new programs
+ Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
+ Experience with forecasting, capacity planning and scheduling software tools
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Advanced Microsoft Office skills
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Demonstrated ability to take initiative and ownership with focus on continuous improvement
+ Excellent attention to detail
+ Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
+ Solid understanding of the organization's business operations and industry. Demonstrated business acumen
+ Demonstrated ability to comprehend, analyze, and interpret
**Qualifications**
+ 3+ years of experience in a similar role
+ Proficiency with Microsoft Office
+ Strong organizational and communication skills
+ Strong ability to multitask
+ Comfort working with multiple groups within business
#LI-DNI
Location:
PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8
2025 Workforce Management GVPCW
Pasig, Palawan
Concentrix
Posted 7 days ago
Job Viewed
Job Description
Job Title:
2025 Workforce Management GVPCW
Job Description
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Workforce Management GVPCW
Job Description
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
9