511 Services jobs in Marilao

System Testing, Support & Enhancement Submissions:

• Actively contribute in Insite/ServiceNow demos and participate in UAT sessions prior to going live with new customer install project management system, Insite/ServiceNow. Support new users once system is live by managing incidents and create new enhancement user stories based on user feedback once the system is live.

Incident Management for Insite/ServiceNow, Telx SFDC and Oracle Order Management:

• Receives and handles requests for incidents, following agreed procedures
• Systematically interprets user problems and identifies solutions and possible impact
• Uses experience to address user problems and interrogates database for potential solutions

• Logs incidents and service requests and maintains relevant records:

• Identifies and classifies incident types

• Support problem identification
• Advise users on appropriate course of action
• Monitor issues from start to resolution
• Escalate, if needed, unresolved problems to a higher level of support

Communicate updates for incidents & enhancements:

• Applies steps to resolve or escalate issues and gives technical updates to applicable teams
• Help teams troubleshoot issues to quickly offer alternative solutions
• Acts as the routine contact point, receiving and handling requests for support
• Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
• Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues

Service Delivery Process Updates, Documentation – Workflows:

• Contributes to creation of support documentation
• Communicate system changes via email and distribute to impacted teams
• Guide team members on implemented changes to systems and processes
• During change, acts systematically to respond today by day operational questions and requests
• Maintains documentation, informs users about the process and advises relevant persons of actions taken

KPI Reporting & Analyze:

• Run and analyze reporting from ServiceNow, SFDC and Oracle i.e issues, order volume, product specific data points

• Monitors service delivery systems and collect performance data.

Job Description

What you will do:

Under the direct supervision of the SDM, the role is expected to track and provide direct support for the planned service agreement renewal process. The person will actively participates in contract scheduling, revenue forecasting, accounts receivable activities such as collection, and new customer authorizations. He/She will provide back up customer call handling, administrative, day-to-day support in the service operational areas.

How will you do it:

• Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
• Prepare regular reporting on unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.
• Prepare service billings in a special invoice format as defined by individual customer account special handling requirements. Reconciliation of accounts payable exceptions as necessary.
• Updates and retains customer account information related to special billing conditions, invoice approval contacts, billing addresses and special billing rates up-to-date.
• Researches, resolves or escalates accounts receivable disputes/issues. If needed, will interact with customer to resolve receivable issues. Process invoice credits and re-bills, as necessary.
• Assist SDMs in administration of parts ordering and availability management
• Assist SDMs in resolution of warranty/SD warranty issues.

What we look for:

• Graduate of any business-related course preferably Accountancy or it's equivalent
• At least five (5) years industry experience preferably within a service or technical work environment
• Must demonstrate the ability to work independently and possess solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate to people.

The Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation handling, and service improvement initiatives.

The SDS also helps coordinate technical support, monitor service performance, and contribute to workflow optimization, making this an ideal opportunity for early-career professionals ready to step into a leadership-focused coordination role.

Service Management & Delivery

• Support the delivery of 24x7 MSOC services including alert monitoring, triage, incident response, and client reporting.
• Monitor adherence to Service Level Agreements (SLAs) and performance indicators.
• Create and maintain reports that summarize MSOC activities, incident trends, and operational performance.
• Facilitate coordination between technical teams to ensure timely handling of escalations and service requests.

Client Relationship Management

• Act as a liaison between internal teams and clients, ensuring alignment on security operations and service expectations.
• Participate in regular service review meetings, assist in presenting performance metrics, and support client communication.
• Help capture and refine client feedback to improve service quality.

Process Improvement & Collaboration

• Collaborate with SOC analysts, engineers, and other internal teams to enhance service delivery processes.
• Assist in identifying workflow inefficiencies and participate in improvement initiatives.
• Help document updated procedures and changes to internal delivery standards.

Reporting & Communication

• Prepare and deliver timely and accurate reports to clients and internal stakeholders.
• Support client communications by ensuring technical updates and issue resolutions are clearly conveyed.
• Escalate urgent concerns to the MSOC Manager with proper documentation and follow-through.

Compliance & Support

• Help ensure MSOC operations are aligned with relevant policies, ISO 27001 standards, and ITIL practices.
• Participate in internal reviews and support documentation needs for audit readiness.

Qualifications:

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• 1 to 3 years of experience in IT service delivery, cybersecurity operations, client support, or a related coordination/analyst role.
• Prior experience in or exposure to SOC or security operations environments is a plus but not required.

Certifications (preferred but not required)

• ITIL Foundation (preferred)
• ISO 27001 training or awareness (optional)
• CompTIA Security+, SSCP, or other entry-level security certifications are a plus

About the role

As the Service Delivery Manager at SYNETCOM Philippines, Inc., you will play a crucial role in ensuring the seamless delivery of IT services to our valued clients. This full-time position is based in Mandaluyong City, Metro Manila, and will involve overseeing the day-to-day operations of our service delivery team to meet and exceed client expectations.

What you'll be doing

• Manage and coordinate the delivery of IT services to clients, including incident management, problem resolution, and service requests
• Oversee the implementation of service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service quality
• Lead and mentor the service delivery team, providing guidance, training, and performance feedback
• Collaborate with cross-functional teams, such as project management and technical support, to ensure integrated and efficient service delivery
• Identify and implement process improvements to enhance the overall service delivery experience
• Provide regular reporting and analysis on service delivery performance to stakeholders
• Foster strong relationships with clients and act as the primary point of contact for service-related inquiries and concerns

What we're looking for

• Minimum 5 years of experience in a service delivery management role, preferably in the IT industry
• Strong understanding of IT service management frameworks, such as ITIL, and their practical application
• Excellent problem-solving and decision-making skills, with the ability to effectively manage multiple priorities and deadlines
• Exceptional communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams
• Proven experience in leading and motivating teams to achieve service delivery objectives
• Familiarity with project management methodologies and tools
• Bachelor's degree in Information Technology, Computer Science, or a related field

What we offer

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• Supportive and dynamic work environment
• Work-life balance initiatives, including flexible working arrangements
• Access to comprehensive healthcare and wellness programs

About us

SYNETCOM Philippines, Inc. is a leading provider of IT solutions and services, serving clients across various industries. With a strong focus on innovation and customer satisfaction, we are committed to delivering tailored, high-quality solutions that enable our clients to achieve their business goals.

If you are passionate about driving service excellence and contributing to the success of a dynamic IT organization, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to start your application.

Description

• Oversee daily operation of service delivery, ensuring services are delivered effectively and efficiently.
• Collaborate with cross-functional teams to address client needs and enhance service offerings.
• Monitor system performance and troubleshoot operational issues to maintain optimal service availability.
• Support the implementation and ongoing management of IT infrastructure and applications.
• Assist in the development and execution of operational strategies and optimization initiatives.

Requirements

• Educational Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience Level: 1–3 years in service delivery or IT operations.
• Skills and Competencies: Proficient in SQL and practical knowledge of IT infrastructure and system operations.
• Skills and Competencies: Experience with DevOps practices and tools.
• Skills and Competencies: Familiarity with ERP and CRM system operations.
• Qualities and Traits: Strong analytical and problem-solving skills, with a focus on client satisfaction.

Job Type: Full-time

Pay: Php25, Php50,000.00 per month

Work Location: In person

Qualifications:

• Graduate of a Business-related course (e.g., Business Administration, Management, Marketing, or equivalent).
• Preferably with prior work experience in the Food and Beverage (F&B) industry, particularly in franchise operations or area management.
• Excellent negotiation, presentation, and communication skills, with the ability to build strong relationships with franchisees and internal stakeholders.
• Proficient in Microsoft Excel, Word, and PowerPoint; capable of creating reports, analyzing data, and delivering effective business presentations.

Responsibilities:

• Ensures that all stores within the assigned region meet or exceed sales targets through strict adherence to brand and operational standards. Oversees the implementation of all available distribution channels and the designated ordering application.
• Develops a strategic expansion roadmap to fully saturate and maximize potential within the awarded territory or region.
• Maintains and regularly updates a comprehensive master file of direct and indirect competitors within the region to inform business strategy and market positioning.
• Implements cost-cutting initiatives, operational efficiencies, and systems standards aimed at maximizing the profit potential of all franchise businesses.
• Conducts regular business reviews and financial analyses of each franchise to identify growth opportunities, operational gaps, and areas for improvement.
• Ensures 100% franchise participation in all national promotions. Oversees the timely and accurate execution of new product introductions, and analyzes the performance and effectiveness of promotional activities.
• Conducts regular store and commissary visits to ensure alignment with brand standards in all aspects of operations, including food quality, service, cleanliness, and overall customer experience.
• Ensures that all store and support staff are properly trained. Identifies skills gaps and recommends appropriate training programs as needed to support operational excellence.
• Monitors the use of approved marketing materials in all stores to ensure consistency and brand integrity.
• Ensures the timely renewal of franchise agreements and compliance with all legal and contractual obligations.

Qualifications:

• A graduate of 4-year college course, preferably a financial-related course.
• Computer literate at intermediate level in Microsoft Office (MS Word and MS Excel)
• Preferably with experience of at least one (1) year in cashiering
• With good interpersonal and communication skills
• With good customer orientation
• Detail-oriented

Job Types: Full-time, Permanent

Pay: Php20, Php23,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Qualifications:

• Degree in Business Administration, Finance, HR or a related field
• Proven experience in a similar role, preferably within shared services or centralized function, including familiarity with ERP systems
• Strong background in process improvement and team management
• Strong analytical and problem-solving abilities
• Effective communication and interpersonal skills
• Proficient in project management and reporting
• This is a project based role and renewal is contingent upon performance

Responsibilities:

• Supports the continuing education programs across De La Salle Philippines (DLSP) network schools. This role is central to enhancing program quality, strengthening industry partnerships, and promoting lifelong learning.
• Gathers and analyzes data on existing continuing education programs to identify trends, gaps, and opportunities for improvement.
• Supports the design of sustainable, data-informed business models for continuing education initiatives.
• Builds partnerships with industry stakeholders and alumni to align programs with evolving professional needs.
• Oversees the rollout and performance of continuing education programs, ensuring high quality and relevance.
• Helps create a seamless and engaging experience for learners, including effective feedback systems.
• Works closely with the Lasallian Education Office to align programs with the DLSP network's strategic goals and mission.

Job Type: Fixed term

Contract length: 12 months

Work Location: In person

BRIEF DESCRIPTION

The Fleet Services Manager is responsible in planning, coordinating, and managing all activities related to the maintenance and repair of the company vehicles. This role requires strong leadership abilities, excellent organizational skills, and a deep understanding of fleet management principles.

DUTIES AND RESPONSIBILITIES

• Develop and implement maintenance service procedures to ensure the efficient operation.
• Plan, organize, and prioritize all maintenance activities for company vehicles, including preventative maintenance, repairs, and inspections.
• Manage the coordination and scheduling of vehicle maintenance repairs, including preventative, mechanical, and electrical repairs for company shuttles, trucks, reefer vans, and motorcycles.
• Monitor and analyze data related to vehicle usage, fuel consumption, and maintenance schedules to optimize fleet performance.
• Coordinate with external vendors and service providers to ensure timely and cost-effective repairs and maintenance.
• Manage the procurement of parts and supplies needed for vehicle maintenance, negotiating contracts and pricing as necessary.
• Maintain accurate records of vehicle maintenance and repairs, including service histories, work orders, and warranty information.
• Develop and implement safety protocols and procedures to ensure compliance with regulatory requirements and industry best practices.
• Monitor service costs and identify opportunities for cost savings and efficiency improvements.
• Stay up-to-date on industry trends and best practices in fleet management and maintenance.

QUALIFICATIONS

• Bachelor's degree in Logistics, Transportation Management, Engineering, or a related field.
• Minimum of 5 years of experience in fleet management or vehicle maintenance, with 5 years in a supervisory role.
• Strong leadership skills and ability to effectively manage a team.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Knowledge of relevant regulations and safety standards governing fleet operations.
• Demonstrates business acumen in effectively managing the fleet maintenance budget.
• Excellent communication skills, both verbal and written.