What Jobs are available for Services in the Philippines?

About VMG Premedia, a division of Velocity Made Good

VMG Premedia is a global leader in digital publishing and creative services, partnering with world-renowned publishers and brands to deliver high-impact products and services that support our clients' print, digital, and social channels. We provide powerful products and technologies, and world-class production services, including industry-leading studios in India and the Philippines and in-market service teams. By combining global expertise with local support, we help our clients achieve success.

Our innovative digital publishing services, spanning mobile and digital editions, including Apple News+, help clients elevate reader engagement, broaden content reach, and open new revenue channels. Through a strategic blend of creative talent and advanced technology, VMG is dedicated to transforming digital experiences, increasing audience engagement, and achieving content goals efficiently and cost-effectively.

The Client Services will work directly with the U.S. Account Director to manage client relationships, ensure follow-up on all client needs after meetings, and help deliver services to the highest standard. This Manila-based role requires working U.S. business hours and will involve attending client calls alongside the U.S. Account Director, taking detailed notes, and driving all follow-up actions to completion.

This position blends client service, project management, and operational coordination to ensure excellent communication and service delivery for U.S.-based clients.

Client Meeting Support & Follow-Up

● Attend client meetings (virtual) with the U.S. Account Director, taking clear and actionable notes.

●Document all meeting outcomes, next steps, and responsibilities.

● Ensure timely follow-up on all agreed actions, coordinating internally to deliver on client needs.

Client Relationship Management

● Support the U.S. Account Director in maintaining and expanding client relationships, ensuring satisfaction and retention.

● Act as a secondary point of contact for clients, helping address inquiries and escalate issues as needed.

Project Coordination

● Work with internal teams (production, creative, development, and operations) to execute client requests.

● Track deliverables and timelines, ensuring projects stay on schedule and meet quality expectations.

Service Support & Implementation

● Assist in onboarding new services by helping coordinate schedules, documentation, and client communication.

● Provide status updates to both clients and internal stakeholders.

Reporting & Documentation

● Prepare follow-up reports, recaps, and presentations for client review.

● Maintain accurate and organized client records, meeting notes, and project documentation.

Collaboration

● Work closely with the U.S. Account Director and Manila-based teams to ensure smooth handoffs, consistent communication, and aligned client strategies.

Qualifications & Requirements

Experience

● 2 to 5 years in client services, account management, project coordination, or a related role, preferably creative services / agency.

● Experience working with international teams and clients in the U.S. market is preferred.

Skills

●Excellent verbal and written English communication skills, able to prepare clear client-facing materials.

● Strong organizational and time management abilities, with exceptional attention to detail.

● Proficiency in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office Suite.

● Comfort working in project management tools (e.g., Asana), and CRM systems.

Personal Attributes

● Proactive, self-motivated, and capable of managing multiple priorities.

● Comfortable working independently while maintaining close coordination with a remote U.S.-based manager.

●  Able to quickly learn new tools, processes, and service offerings.

Work Environment

● This role is based in Manila, Philippines, and follows U.S. Eastern Time Zone hours, Monday through Friday.

● Frequent virtual meetings with U.S.-based clients and internal teams.

We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly in the processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal platform. Strong communication skills, attention to detail, and a proactive, solutions-focused mindset are essential.

Deal Management

• Collaborating with Directors and the operations team to take on deal management responsibilities and update the deal-specific files.
• Onboarding of new deals and clients on our designated platform.
• Preparing the deal specific consents and sending out notices.
• Tabulating and reporting results of consent solicitations accurately.
• Engaging with various stakeholders in relation to clients' Know Your Customer (KYC) processes which are deal specific.

Transaction Support

• Process shares transfers, issue monthly statements to clients, and handle billing accordingly.
• Ensure all transactions are completed accurately and within agreed timelines.

Client Interaction

• Respond to client emails and queries clearly, professionally, and in a timely manner.
• Keep clients informed and updated on the progress of their requests.

Systems and Tools

• Quick to learn new systems, including our internal platform.
• Adapt quickly and pick up new processes with minimal guidance.
• Support system testing and updates.
• Suggest improvements to internal processes and tools to help the team work more efficiently.
• Experience with Salesforce (email ticketing system) is a plus but not required.

Excel and Reporting

• Strong Excel skills, including VLOOKUP, pivot tables, IF statements, and other formulas.
• Assist in creating and improving reports and contribute new ideas to enhance reporting and data analysis.
• Experience with Power BI is a plus but not required.

Skills And Experience

• Background in Middle Office or Client Services within financial services.
• Excellent written communication skills and strong attention to detail.
• Quick learner, able to adapt to new systems and processes.
• Proficient in Excel and confident working with data.
• Team player with a proactive and solution-oriented approach.

What We're Looking For
We're looking for someone who not only understands the operational side of financial transactions but also wants to help build and improve the systems we use. You'll work closely with developers and internal teams to shape the functionality of our platforms, so the ability to think critically, ask the right questions, and understand client needs is key. This is a great opportunity for someone who enjoys problem-solving, has a strong eye for detail, and wants to make a real impact.

About Us
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients' key challenges. With a commitment to delivering the best service management experiencepossible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable,scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup's success.

About The Role
Client Services Coordinator – Service Management acts as a liaison with the Customer's Service Desk tomaintain high service standards and efficiently handle user requests. Key responsibilities include managingCanon-related service tickets, raising incidents in Canon's ITSM Tool, providing second-level support,assisting with IMACD requests, and ensuring exceptional customer satisfaction while meeting service levels.

Essential Duties And Responsibilities
The CSC team will work with the Client Services Managers (CSM) to conduct activities around nominatedManaged Document Services (MDS) accounts to ensure Canon business objectives and customerdeliverables are met.

• Work with relevant Canon departments to coordinate key information, deliver seamless processes andensure data accuracy.
• Enable the Managed Services and Service Delivery team to focus on core business deliverables.
• Assist with the preparation of monthly customer performance reporting including;
• Produce manual customer reports using data from different sources
• Collate customer reporting as required by CSM's
• Escalate any discrepancies with information or system set up with the relevant internal department, trackinformation and follow through to completion.
• Assist CSM with monthly MDS reporting which may include producing manual reports using invoice data,other data sources, produce graphs and analytical summaries.
• Internal escalation management – manage tasks with internal teams follow up to completion.
• Assist with fleet management – support IMACD requests.
• Complete account reconciliations to ensure data accuracy.
• Collate billing and reporting/consolidate into master rolling data files.
• Managing service tickets in the Customer's ITSM Tool.
• Raising and monitoring incidents within Canon's ITSM system for tracking and reporting.
• Resolving or escalating service incidents as second-level support.
• Assisting with and managing IMACD (Install, Move, Add, Change, Delete) requests.
• Handling standard changes and updates related to service requests.
• Ensuring high levels of customer satisfaction and meeting service levels.
• Remotely monitoring product statuses and resolving issues.
• Maintain an accurate asset register and run service reports.
• Escalate any discrepancies with information or system set up with the relevant internal department, trackinformation and follow through to completion.
• Assist CSM with monthly MDS reporting which may include producing manual reports using invoice data,other data sources, produce graphs and analytical summaries.
• Internal escalation management – manage tasks with internal teams follow up to completion.
• Assist with fleet management – support IMACD requests.
• Complete account reconciliations to ensure data accuracy.
• Collate billing and reporting/consolidate into master rolling data files.
• Managing service tickets in the Customer's ITSM Tool.
• Raising and monitoring incidents within Canon's ITSM system for tracking and reporting.
• Resolving or escalating service incidents as second-level support.
• Assisting with and managing IMACD (Install, Move, Add, Change, Delete) requests.
• Handling standard changes and updates related to service requests.
• Ensuring high levels of customer satisfaction and meeting service levels.
• Remotely monitoring product statuses and resolving issues.
• Maintain an accurate asset register and run service reports.

Qualifications

• Minimum of 2 years relevant professional experience in technical support or customer service
• Tertiary qualifications in Business Management or equivalent.
• Strong time management skills and the ability to multitask.
• Excellent verbal communication and written communication skills
• High level of accuracy and attention to detail
• Advanced computer skills, particularly Microsoft Word, Excel, PowerPoint
• Knowledge with Salesforce, ServiceNow, Cherwell or any IT System Management.
• Ability to work independently and as a team.
• Proven analytical skills and experience in understanding requirements / implementing solutions

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self towork, and we will focus on making sure that together, we make a strong contribution to the broader communityin which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work. All applicants must be eligibleto work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps

Be a part of our fast-growing team and unchain all the possibilities

We are looking for a Client Services Associate to manage client onboarding, address inquiries, and ensure seamless account support. This role involves collaborating across departments, reviewing documents, and understanding transaction processes while building strong client relationships. If you have experience in client services, banking, or finance and excel in communication and problem-solving, this opportunity is for you.

You will provide the best service to our partner brands by performing these tasks:

• Address client inquiries promptly and accurately, ensuring excellent service at all times.
• Support the client onboarding process, resolving any issues or questions effectively.
• Collaborate with internal teams to provide comprehensive client support across departments.
• Gain a strong understanding of all transaction processes and money movements.
• Review and process submitted documents for accuracy and completeness.
• Utilize company software to boost productivity and streamline workflows.
• Identify opportunities to improve operational processes and suggest enhancements.
• Develop expertise in various client account types to provide tailored support.

• Bachelor's degree in Finance, Accounting, Banking, or a related field preferred.
• 3–5 years of client services experience, including onboarding, handling client inquiries, and issue resolution.
• Background in banking, accounting, or finance preferred.
• Proficiency in MS Excel and other Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities, attention to detail, and collaborative mindset.
• Ability to learn quickly and adapt to new software and processes.

• Above-industry salary package and incentives
• Comprehensive HMO benefits and life insurance from day 1
• Free learning and development courses for your personal and career growth
• Dynamic company events
• Opportunities for promotion
• Free meals and snacks

A Client Services Manager (CSM) at KMC is focused on maintaining exceptional relationships with Clients in order to provide best-in-class client experience. Our CSMs act as the overall liaison between the Client and all components of KMC's Talent as a Service internal operations to ensure excellent service delivery. As an imperative, the role must drive successful operational build out and expansion and resolve issues and concerns by providing sound resolutions through a structured or data-driven approach, while still observing flexibility.

• Representing KMC effectively with comprehensive knowledge of our service offerings
• Day-to-day account and Client relationship management, with focus on
• Guiding the Client in account onboarding functions and initial program set up
• Analyzing account performance and provide reports and presentations, including a Monthly and/or Quarterly Business Reviews using the company template
• Ensuring KMC receives regular Client feedback and provide constructive feedback to Ops Management with proactive suggestions, including KMC's scheduled Customer Satisfaction Survey twice a year
• Undertaking initiatives to enhance Account Management performance and client satisfaction (and in turn Client retention)
• Working with the People and Culture Department in managing initiatives to enhance employee satisfaction (and in turn Employee retention)
• Building rapport and develop a strategic relationship with Client stakeholders
• Learning the business model of the clients and provide value-add recommendations for the retention, growth, and expansion of the clients' business.
• Preparing the agenda and logistics for Client visits, as well as ensure attendance of key participants
• Regularly attend Client meetings and participate in Client events
• Communicating invitations, critical updates and announcements to Clients
• Oversee/monitor our ticketing system to ensure deliverables are within SLAs
• Ensuring timely billing and collections
• Preparing standard renewal contracts and basic contract amendments
• Conducts regular site visits with Clients to be involved in status checks/meetings with Clients
• Maintaining accurate and complete account information in the company enterprise resource planning tool
• Account offboarding functions and clearance
• Leading project management activities as required
• Organizing events for Clients as required
• Completing administrative work as required

The main responsibilities of a CLIENT SERVICES MANAGER include:

• To build rapport and develop a strategic relationship with client stakeholders, and fully grasp the business of the Clients, and
  anticipate the needs
  to provide best-in-class client experience.
• To assume responsibility in ensuring that all aspects of the client's operations are properly supported by any and all KMC departments.
• To continually explore areas of growth and advise the sales team of the possible opportunities to expand the relationship.

To apply, you must be an expert on the following requirements:

• 5+ years in premium client services.
• Account Management and Customer Service
• Forecasting & Upselling Strategy
• Working with
  cross-functional teams
  (Sales, Marketing, Support)
• MS office and presentation tools (PowerPoint, Excel, etc.)
• Presentation Skills
• Analytical and time-management skills
• Managing large multi-site/multi skilled international BPO companies based
• Use of CRM tools and applications
• Communication and interpersonal skills for building effective and meaningful relationships with Clients and internal stakeholders
• Decision making and problem-solving skills

It will also be favorable if you are knowledgeable in:

• MS office and presentation tools (Photoshop, Adobe Premiere, MailChimp, etc.)
• Data Analysis
• Business Intelligence
• Awareness of
  trends and competitors
• Working with
  global teams
  or
  regional nuances

Salary Range: Php 20, ,000

Responsibilities:

Account Management

• Assist in establishing and nurturing relationships with clients, both new and existing.
• Support Relationship Managers in managing meeting schedules with clients and internal team members.
• Apply a consultative approach, understanding client needs and offering appropriate solutions.
• Assist in maintaining communication with clients to address their needs effectively.
• Collaborate with team members to cultivate relationships and generate referrals.
• Serve as a secondary liaison between clients and internal teams.
• Contribute to regular client satisfaction surveys and feedback sessions.

Administrative Support

• Provide administrative assistance to Relationship Managers and Project Managers.
• Assist the Project Managers in organizing and maintaining client files in Google Drive.
• Ensure proper permissions on files and manage various documents including client assets, briefs, contracts, and administrative files.
• Support in contract negotiations and documentation under the guidance of senior team members.
• Assist in preparing and managing documentation, including contract documents, cost estimates, and statements of work.

Project Coordination

• Support Project Managers in managing teams and resources to meet project deadlines.
• Create and maintain comprehensive project briefs for documentation.
• Assist in managing project timelines and deliverables under the guidance of senior team members.
• Utilize project management tools such as ClickUp and Instagantt for task management and client visibility.
• Collaborate with internal teams to identify opportunities for process improvement and efficiency.

Financial Tracking

• Serve as the primary liaison between the Finance and Accounting teams of the client and Skyrocket, ensuring clear and consistent communication.
• Aid in tracking client payments and creating invoices for services rendered.
• Monitor payment schedules and notify stakeholders of upcoming due dates.
• Assist in preparing basic cost estimates and proposals for clients.

Pitches and Presentations

• Organize and participate in pitches and meetings with clients.
• Contribute ideas during strategy and creative ideation sessions under supervision.

Industry Knowledge

• Stay informed about market developments and opportunities in advertising, digital, creative, technology, marketing, and consulting industries.

Requirements:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Strong interpersonal and communication skills.
• Detail-oriented with good organizational skills.
• Ability to work collaboratively in a team environment.
• Proficiency in Google Workspace tools.
• Eagerness to learn and grow in a dynamic agency environment.
• Passion for delivering exceptional customer experiences.
• Familiarity with digital marketing concepts and tools is a plus.

We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly in the processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal platform. Strong communication skills, attention to detail, and a proactive, solutions-focused mindset are essential.

Deal Management

• Collaborating with Directors and the operations team to take on deal management responsibilities and update the deal-specific files.
• Onboarding of new deals and clients on our designated platform.
• Preparing the deal specific consents and sending out notices.
• Tabulating and reporting results of consent solicitations accurately.
• Engaging with various stakeholders in relation to clients' Know Your Customer (KYC) processes which are deal specific.

Transaction Support

• Process shares transfers, issue monthly statements to clients, and handle billing accordingly.
• Ensure all transactions are completed accurately and within agreed timelines.

Client Interaction

• Respond to client emails and queries clearly, professionally, and in a timely manner.
• Keep clients informed and updated on the progress of their requests.

Systems and Tools

• Quick to learn new systems, including our internal platform.
• Adapt quickly and pick up new processes with minimal guidance.
• Support system testing and updates.
• Suggest improvements to internal processes and tools to help the team work more efficiently.
• Experience with Salesforce (email ticketing system) is a plus but not required.

Excel and Reporting

• Strong Excel skills, including VLOOKUP, pivot tables, IF statements, and other formulas.
• Assist in creating and improving reports and contribute new ideas to enhance reporting and data analysis.
• Experience with Power BI is a plus but not required.

Skills and Experience:

• Background in Middle Office or Client Services within financial services.
• Excellent written communication skills and strong attention to detail.
• Quick learner, able to adapt to new systems and processes.
• Proficient in Excel and confident working with data.
• Team player with a proactive and solution-oriented approach.

What We're Looking For:

We're looking for someone who not only understands the operational side of financial transactions but also wants to help build and improve the systems we use. You'll work closely with developers and internal teams to shape the functionality of our platforms, so the ability to think critically, ask the right questions, and understand client needs is key. This is a great opportunity for someone who enjoys problem-solving, has a strong eye for detail, and wants to make a real impact.

Shape the Future of Finance Without Leaving Home

Numbers tell stories, and in Accounting & Finance, accuracy is the plot twist that changes everything. This role lets you craft those stories by managing compliance, systems, and client records; all while working with international professionals. Build a career where every detail you manage multiplies into global impact.

What You'll Do in This Role

Be part of our client's team as a
Client Services Assistant
, where you'll support directors, accountants, and clients by handling essential administrative and compliance tasks. You'll play a key role in ensuring operations run smoothly while building valuable exposure in the global Accounting & Finance industry.

Career Snapshot

Employment Type: Full-time

Shift: Day Shift, Weekends Off

Work Setup: Temporary WFH, Clark

Perks and Rewards

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Monthly allowance: PHP 2,500.00
• Temporary WFH arrangement
• Prime office location in Pampanga (accessible by PUVs, with nearby restaurants and banks)
• Day shift schedule
• Fixed weekends off
• Salary advance program through banking partner (eligibility applies)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to office gyms (Ortigas and Makati) with a free fitness trainer
• Exclusive lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Need to Succeed
Experience and Technical Skills

• 2-3 years of experience in administration, preferably in an accounting environment
• Experience using
  MYOB AE (Accountants Enterprise) and Xero
• Experience using the
  ATO Portal
• Experience handling
  ASIC company secretarial requirements
• Strong proficiency in
  Microsoft Word and Excel
  (creating and formatting content)
• Proficient in
  Microsoft Office applications and general IT systems
• Knowledge, Skills, and Abilities
• Strong attention to detail
• Excellent organizational and communication skills
• Ability to work independently with initiative
• Strong problem-solving skills
• Effective time management skills
• Ability to collaborate with team members and stakeholders at all levels
• Personal Qualities
• Friendly, professional, flexible, and reliable
• Proactive and resourceful
• Consistently attentive to detail
• Sound judgment and ability to escalate issues appropriately
• Strong discretion when handling sensitive information
• How You'll Contribute
• Maintain MYOB and Xero client database
• Liaise with directors, accountants, and ATO
• Prepare letters, reports, billing, and invoices
• Handle ATO and ABR Portal lodgments and queries
• Collate client end-of-year jobs
• Manage ASIC processes (registration, updates, cancellations)
• Support company, trust, and superannuation fund setups and variations
• Assist in client off-boarding
• Undertake additional tasks as directed by your manager
• Uphold safety, environmental, and organizational policies
• Collaborate with team members to drive improvements and support values

Who You'll Be Working With

Our client is a
leading group of financial professionals based in Perth, Western Australia, with strong ties across regional WA, Christmas Island, and beyond
. They deliver comprehensive tax, accounting, and financial services to individuals, small to large businesses, and investors. With a commitment to excellence, innovation, and relationships, our client empowers clients to achieve their financial goals while nurturing professional growth and collaboration within their team.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the
Top 20 Dream Companies of Filipinos in 2024
, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now
and be part of the
#EmaptaEra

Role Title:
Service Desk Analyst
Reports To:
Manager/ Supervisor

Level (Jr./Sr.):
Mid-Level

Division:
Service

Sub-Division:
Service Desk

*Position Summary *
The Service Desk Analyst is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes working daily advanced support incidents and requests focusing on desktop and light server troubleshooting, hardware/software installation from our Remote Service Desk. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.

*Position Requirements *

• The ideal candidate is responsible for providing our clients with 'best in class' service for any and all desktop-related issues they may have. The Service Desk Analyst will be supporting clients remotely over the phone and utilizing remote connection tools from one of the ECI offices
• Maintain a high level of customer satisfaction from work performed
• Maintain a high level of communication both written and verbal, which includes service ticket ownership to ensure issues are resolved in their entirety, and the end user is satisfied
• Experienced in resolving end user incidents and requests
• Communicate and collaborate with Service Desk escalation technicians and engineers to solve
• Document time and notes in each service ticket as the work is happening.
• Work with and follow up with vendors and partners concerning their product and service issues
• Using a strong attention to detail, identify opportunities for improvement the client experience to reduce support calls
• Build rapport and elicit issue details from end users
• Troubleshoot and resolves issues following ECI standards and industry best practices
• Identify issues that should be recorded in a global and client specific knowledgebase
• Perform other duties as assigned
• Maintain an ambitious attitude towards learning and training for products both ECI specific and industry wide.

*Technical Requirements *

• Exceptional Windows 8,10 Operating System troubleshooting and configuration
• Exceptional MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting required
• Active Directory Administration
• Experience working a service desk ticketing system (ConnectWise, Jira etc)
• Exceptional NTFS Administration required
• Citrix & VPN administration & troubleshooting required
• Experience troubleshooting Microsoft Distributed Name Space (DFS)
• Experience troubleshooting Group Policies, DNS
• Experience troubleshooting file and print services
• Desktop software installation, configuration, and troubleshooting
• Strong MDM Support and administration required
• Experience with Avaya voice administration
• Experience with Enterprise Antivirus and Spyware software
• macOS experience a plus

*Position Requirements *

• College diploma or University degree in the field of Computer Science or equivalent
• 2-3 years working in a support, service, or Tier 2 service desk role
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment.
• Knowledge of financial business level technologies
• Exceptional written and oral communication skills
• Strong documentation skills
• Demonstrated empathy skills
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Sharp attention to detail
• Proven analytical and problem-solving abilities
• Capable of Multitasking in a high pace environment, effectively and efficiently.
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Working Conditions

• Ability to work under a moderate noise level (i.e., working on an open floor with printers, telephones, and computers; or working in a datacenter)
• Ability to be flexible and successfully respond to multiple work pressures
• Willing to work extra hours as needed; including late nights and weekends
• Sitting or standing for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components