1636 Services jobs in Dasmariñas
Director, Professional Services
Posted today
Job Viewed
Job Description
So, what's the role all about?
The Director, Professional Services is a blended role combining the skills of a principal with the management responsibilities of a consulting manager. This position is an organizational leader, leading both business and technical team members across the professional services organization.
This position is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products, the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. The Director, Professional Services, depending on the types of projects onto which the team and she/he is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NiCE products based on best practices and customer requirements, coordinating inter-departmental activities within NiCE, tracking time and status within NiCE systems, and other tasks related to the success of her/his engagement.
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.
How will you make an impact?
TECHNICAL
- Provide senior-level technical configuration and, in some cases, programming as required.
- Provide process, data, and object modeling in a variety of application and database environments.
- Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
- Provide technical architecture leadership, analysis, design, development, and enhancement.
- Maintain senior-level expertise and currency in industry leading contact center technologies.
PROJECT
- Serve as a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects.
- Develop costing proposals for projects, perform risk analysis, and manage change control.
- Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
- Conduct comprehensive cost/benefit analysis and prepare business cases for projects.
BUSINESS
- Present a professional image in conduct, attitude and attire.
- Assist with the development of client information management standards and evaluation of technology trends.
- Contribute to business area assessment, user needs analysis and business systems design.
- Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.
SUPERVISORY
- Supervise a team of direct reports consisting of Associate-, Staff-, and Senior-level Consultants.
- Supervise and mentor all intermediate and junior level staff assigned as members of the project team.
- Supervise during project life cycle any intermediate or junior level client staff, or any sub-contracted personnel assigned to the project team.
- Supervise and mentor all intermediate and junior level staff working on other projects under the area of responsibility.
- Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
- Prioritize, assign and manage department activities and projects in accordance with the department's goals and objectives.
- Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.
- Responsible for workforce management for the department.
- Adhere to the NiCE Code of Ethics and policies, and procedures.
- Communicate in an effective and professional way with customers in and outside of the organization.
FINANCIAL RESPONSIBILITY
- As a billable and customer-facing role, this position has significant financial impact on NiCE:
- The Consultant's time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
- The timeframe required for the Consultant to deploy a customer has a direct impact on NiCE's ability to begin recognizing revenue for new customers. Ensure deployments are completed timely, accurately, and according to customer's contract.
- The Consultant's ability to satisfy his or her customers has a direct impact on the customer's likelihood of loyalty and increased business.
- The Consultant's ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing NiCE's exposure to liability. Ensure that adjustments made to customer's account are completed in accordance with the Company's Adjustment Policy.
- Reduce company liability by providing an accurate interpretation of the abilities of the NiCE suite of service.
- Ensure expenses are accurately reported according to the existing company policies.
Have you got what it takes?
- BS/BA in technical (e.g., Computer Science, Electrical Engineering) or business (e.g., Marketing, Management Information System) field or equivalent work experience is required. MBA is an advantage but not a requirement.
- 12+ years of professional experience.
- 5+ years management experience, leading a professional services global operations.
- Implementation: broad skills in both technology, analysis, experience in communicating at a technical and functional level while managing business rapport.
- Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
- Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
- Engineering Services: broad skills in specialized technical, functional areas; profound technical expertise around software engineering, programming languages, integration, and/or databases.
- Desired personal profile: analytical, inquisitive, service, team-oriented, friendly demeanor, early adopter
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr
Enjoy NiCE-FLEX
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 7939 Reporting into:PH Site Lead
Role Type:Director
Professional Services Associate
Posted today
Job Viewed
Job Description
FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.
Your Team's Impact:
Irwin is one of the fastest-growing FinTech companies in Canada. We are based in Toronto and are a leading provider of capital markets-focused financial technology with a mission to seamlessly connect the world's capital seekers and allocators to make them more productive, innovative, and successful. Our flagship product, Irwin, is a software platform used by investor relations and investment banking professionals all over the world.
Who You Are:
As a Professional Services Associate, you will have the opportunity to work with a diverse portfolio of clients and contribute to their success while honing your skills in the rapidly evolving field of investor relations.
This role reports to the Senior Manager of Professional Services.
What You'll Do:
- Tailor and deliver a suite of services to each client, ensuring that their unique needs are met effectively.
- Conduct in-depth research and analysis on financial markets, industry trends, and client-specific data to provide valuable insights.
- Prepare and present comprehensive board reports, weekly market summaries, enhanced investor and analyst targeting reports, and peer read throughs.
- Collaborate with internal teams to ensure the timely and accurate delivery of services to clients.
What We Are Looking For:
- Bachelor's degree in economics, Finance, or related field.
- With relevant experience in sales, client-facing roles, and financial analysis is a plus.
- A deep understanding of the investor relations industry and financial metrics.
- Proficiency in MS Office Excel and PowerPoint.
- Strong organizational skills and ability to prioritize tasks effectively.
- Excellent communication and presentation skills.
- Ability to work well in a fast-paced team environment.
Company Overview:
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
Professional Services Engineer, CX
Posted today
Job Viewed
Job Description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.
How will you make an impact?
- Technical Implementation:
- Configure, program, and develop NICE solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations.
- Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices.
- Optimize and maintain multiple AI bots, including both generative and legacy models.
- Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence.
- Project Management:
- Collaborate with project managers to design and oversee end-to-end project rollouts.
- Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions.
- Ensure seamless project execution through inter-departmental coordination and clear communication.
- Business Consulting:
- Provide subject matter expertise on NICE digital products and AI solutions during client consultations.
- Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance.
- Promote the use of AI tools to enhance decision-making and operational efficiency across business units.
- Leadership and Mentorship:
- Mentor and lead project teams, sharing expertise and fostering a collaborative environment.
- Develop documentation and processes for emerging digital products from R&D teams.
Have you got what it takes?
- Bachelor's degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.
- 3+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred.
- Proven expertise in:
- Technical configuration and programming of AI and contact center technologies.
- CRM integrations, APIs, and other ecosystem technologies.
- Best practices for contact center operations and KPIs.
- Familiarity with:
- Generative AI models, NLU techniques, and automation principles.
- Industry trends and emerging technologies in AI and digital customer engagement.
- Desired personal traits:
- Analytical and inquisitive mindset.
- Team-oriented with strong interpersonal skills.
- Early adopter of innovative technologies.
- Strong sense of accountability and ownership.
- Professional communication, behavior and demeanor.
What's in It for You?
Join an ever-growing, market-disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment. NICE offers endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about innovation and thrive in dynamic settings, this is your chance to make an impact.
Flexible Work Model:
Experience the NICE-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance.
Requisition ID: 8419
Reporting To: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Associate Professional Services, CX
Posted today
Job Viewed
Job Description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
The role of the Associate Professional Services Engineer entails direct interaction with customers, offering expertise on NICE products and various aspects of the contact center industry. This encompasses areas like CRM, telecommunications infrastructure, analytics, and social media. Depending on project assignments, responsibilities include both technical duties and business-oriented tasks such as managing customer satisfaction, configuring NICE products, coordinating across departments, and ensuring project success. Additionally, this role involves leadership within the organization, including mentoring and coaching junior team members.
How will you make an impact?
- Responsibilities involve providing consultative support for NICE solutions to various clients, including both public and private sector organizations with diverse information management and contact center setups.
- Technical tasks include configuring, programming, and modeling processes, data, and objects across different application and database environments.
- Database design, development, and maintenance are part of the role, alongside providing leadership in technical architecture and staying updated on contact center technologies.
- In project management, tasks include overseeing system development lifecycles, creating project cost estimates and proposals, conducting risk analyses, and managing change control processes.
- Business-related duties encompass conducting business analysis, assessing user needs, designing business systems, and preparing cost/benefit analyses and business cases for major projects.
- Maintaining a professional demeanor and appearance is important, along with contributing to the development of client information management standards and evaluating technology trends.
- Supervisory responsibilities involve overseeing junior staff or subcontracted personnel during project execution.
Have you got what it takes?
- Bachelor's degree in technical or business field or equivalent work experience required.
- 3-5+ years of professional experience beyond educational requirements.
- Experience varies by specialization:
- Implementation: Technology and analysis skills with strong communication abilities.
- Business Optimization: Deep expertise in call center operations and KPIs.
- Education & Enablement: Confident public speaking and training experience.
- Engineering Services: Specialized technical skills in software engineering and integration.
- Desired personal traits: Analytical, inquisitive, team-oriented, friendly demeanor, early adopter.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr
Enjoy NICE-FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 8814
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Implementation - Professional Services Engineer
Posted today
Job Viewed
Job Description
So, what's the role all about?
The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.
How will you make an impact?
- Technical Implementation:
- Configure, program, and develop NICE solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations.
- Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices.
- Optimize and maintain multiple AI bots, including both generative and legacy models.
- Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence.
- Project Management:
- Collaborate with project managers to design and oversee end-to-end project rollouts.
- Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions.
- Ensure seamless project execution through inter-departmental coordination and clear communication.
- Business Consulting:
- Provide subject matter expertise on NICE digital products and AI solutions during client consultations.
- Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance.
- Promote the use of AI tools to enhance decision-making and operational efficiency across business units.
- Leadership and Mentorship:
- Mentor and lead project teams, sharing expertise and fostering a collaborative environment.
- Develop documentation and processes for emerging digital products from R&D teams.
Have you got what it takes?
- Bachelor's degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.
- 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred.
- Proven expertise in:
- Technical configuration and programming of AI and contact center technologies.
- CRM integrations, APIs, and other ecosystem technologies.
- Best practices for contact center operations and KPIs.
- Familiarity with:
- Generative AI models, NLU techniques, and automation principles.
- Industry trends and emerging technologies in AI and digital customer engagement.
- Desired personal traits:
- Analytical and inquisitive mindset.
- Team-oriented with strong interpersonal skills.
- Early adopter of innovative technologies.
- Strong sense of accountability and ownership.
- Professional communication, behavior and demeanor.
Manager, Professional Services, CX
Posted today
Job Viewed
Job Description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
The Manager Professional Services is a blended role combining the skills of a Sr. Consultant with the management responsibilities of a consulting manager. This position is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NICE products, the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. The Manager Professional Services, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NICE products based on best practices and customer requirements, coordinating interdepartmental activities within NICE, tracking time and status within NICE systems, and other tasks related to the success of his or her engagement. This position is also an organizational leader and is expected to serve as a mentor and coach for junior staff.
How will you make an impact?
Financial Responsibility
- Ensure that customer product installations are made in timeframes provided by contracts and Statement of Work Statement of Work
- Accurately adjust customer accounts ensure the appropriate fees are invoiced
- Reduce company liability by providing an accurate interpretation of the abilities of the NICE suite of service
- Accurately Track hours for customer billing
- Travel Costs remain within budget
- Assists with up selling to customers
- Accurately enter products and services on customer account according to the contract
- Manage to a project budget.
- Ensure expense are accurately reported according to the Company's Credit Card, Travel and Purchasing policies.
Major Functions/Responsibility
- This position is responsible for consultative performance in all areas related to NICE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.
TECHNICAL
- Provide senior-level technical configuration and, in some cases, programming as required.
- Provide process, data and object modeling in a variety of application and database environments.
- Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
- Provide technical architecture leadership, analysis, design, development, and enhancement.
- Maintain senior-level expertise and currency in industry-leading contact center technologies.
PROJECT
- Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.
- Develop costing proposals for projects, perform a risk analysis, and manage change control.
- Provide business analysis, business area assessment, the user needs analysis, and business systems design for major projects.
- Conduct comprehensive cost/benefit analysis and prepare business cases for projects.
BUSINESS
- Present a professional image in conduct, attitude and attire.
- Assist with the development of client information management standards and evaluation of technology trends.
- Contribute to business area assessment, user needs analysis and business systems design.
- Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.
SUPERVISORY
- Supervise a team of direct reports consisting of Associate-, Staff-, and Senior-level Consultants.
- Supervise and mentor all intermediate and junior level NICE staff assigned as members of your project team.
- Supervise during project life cycle any intermediate or junior level client staff, or any subcontracted personnel assigned to your project team.
- Supervise and mentor all intermediate and junior level staff working on other projects under your area of responsibility.
- Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
- Prioritize, assign, and manage department activities and projects in accordance with the department's goals and objectives.
- Adjust hours of work, priorities, and staff assignments to ensure efficient operation, based on workload.
- Responsible for recruiting, hiring, and firing for the department.
- Follow the company Code of Ethics and NICE policies and procedures at all times.
- Communicate in an effective and professional way with customers in and outside of NICE.
Have you got what it takes?
- BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred.
- 6+ years of professional experience beyond education requirements above.
- 3 - 5 years management experience. Type of experience varies depending on Consultant's specialization:
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
- Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
- Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
- Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases.
- Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Requisition ID: 8703
Reporting into: Director, Professional Services CX
Role Type: People Manager
Enjoy NICE-FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Associate Professional Services Engineer, CX
Posted today
Job Viewed
Job Description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
The role of the Associate Professional Services Engineer entails direct interaction with customers, offering expertise on NICE products and various aspects of the contact center industry. This encompasses areas like CRM, telecommunications infrastructure, analytics, and social media. Depending on project assignments, responsibilities include both technical duties and business-oriented tasks such as managing customer satisfaction, configuring NICE products, coordinating across departments, and ensuring project success. Additionally, this role involves leadership within the organization, including mentoring and coaching junior team members.
How will you make an impact?
- Responsibilities involve providing consultative support for NICE solutions to various clients, including both public and private sector organizations with diverse information management and contact center setups.
- Technical tasks include configuring, programming, and modeling processes, data, and objects across different application and database environments.
- Database design, development, and maintenance are part of the role, alongside providing leadership in technical architecture and staying updated on contact center technologies.
- In project management, tasks include overseeing system development lifecycles, creating project cost estimates and proposals, conducting risk analyses, and managing change control processes.
- Business-related duties encompass conducting business analysis, assessing user needs, designing business systems, and preparing cost/benefit analyses and business cases for major projects.
- Maintaining a professional demeanor and appearance is important, along with contributing to the development of client information management standards and evaluating technology trends.
- Supervisory responsibilities involve overseeing junior staff or subcontracted personnel during project execution.
Have you got what it takes?
- Bachelor's degree in technical or business field or equivalent work experience required.
- 3-5+ years of professional experience beyond educational requirements.
- Experience varies by specialization:
- Implementation: Technology and analysis skills with strong communication abilities.
- Business Optimization: Deep expertise in call center operations and KPIs.
- Education & Enablement: Confident public speaking and training experience.
- Engineering Services: Specialized technical skills in software engineering and integration.
- Desired personal traits: Analytical, inquisitive, team-oriented, friendly demeanor, early adopter.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr
Enjoy NICE-FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 8527
Reporting into: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Be The First To Know
About the latest Services Jobs in Dasmariñas !
Senior Engagement Manager, ASEAN Professional Services
Posted today
Job Viewed
Job Description
Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About The Team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Experience in cloud computing
- Experience in project management of technical programs, supporting Fortune 500 companies across multiple industries.
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 10+ years Project Management hands-on experience in managing and delivering enterprise level IT projects.
- 10+ years Program Management /Engagement Management experience leading other project managers to deliver a program with multiple and concurrent projects.
Preferred Qualifications
- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Demonstrated ability to successfully manage multiple and concurrent projects/customers.
- Proven track record of increasing project scope and complexity and possesses a deep knowledge of Agile and Scaled program management best practices and how to pragmatically apply across large, complex projects.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
- Amazon Web Services Philippines Inc.
Job ID: A
Senior Engagement Manager, ASEAN Professional Services

Posted 13 days ago
Job Viewed
Job Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Experience in cloud computing
- Experience in project management of technical programs, supporting Fortune 500 companies across multiple industries.
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 10+ years Project Management hands-on experience in managing and delivering enterprise level IT projects.
- 10+ years Program Management /Engagement Management experience leading other project managers to deliver a program with multiple and concurrent projects.
Preferred Qualifications
- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Demonstrated ability to successfully manage multiple and concurrent projects/customers.
- Proven track record of increasing project scope and complexity and possesses a deep knowledge of Agile and Scaled program management best practices and how to pragmatically apply across large, complex projects.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Associate Professional, Creative Services
Posted today
Job Viewed
Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing
Job Description:
Position Summary:
- Responsible for the overall creative design aspects of company materials. Support specific ad campaigns to ensure that banners and links are optimized and that responses to ad campaigns are monitored.
- Creates artwork, marketing materials and packaging to positively portray company products. Ensures design images meet corporate guidelines and marketing brand strategies. Monitors and assesses effectiveness of design projects.
- Creates, edits and revises written text, essays, editorials and reviews for marketing publications. Also manages written material to format properly with the web design. Ensures written and graphic content are compatible, functional and effective.
- Responsible for integrating the work of graphic artists and editors as well as overall project management of creative services projects. Incumbents design the look and feel of web pages that are visually pleasing, load quickly, and meet established design standards.
- Develop graphical images and effects to achieve design goals. Designers must understand the obstacles encountered by different browser platforms to create a universal web product.
- Responsible for the conceptualization, design, development and implementation of graphical user interfaces, underlying architecture and tool development. Designs, prototypes and tests Internet access products. Makes usability assessments for existing and future features. Designs solutions for known usability breakdowns.
- Creates user-interface prototypes. Explores new user-interface paradigms for online commerce. Utilizes web site traffic monitoring/auditing tools to determine user/customer traffic flow through various aspects of the company's website.
- Interprets and provides reports to company management as to user trends and tendencies when visiting the website. Responsible for planning and developing a wide range of information products, web-based help systems and specifications.
What you bring to the role:
- Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex.
- Explains facts, policies and practices related to job area. Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers.Requires broad theoretical knowledge typically acquired from advanced education.
- Typically requires a four year college degree or equivalent experience and 0-2 years functional experience.