45 Services jobs in Caloocan

· Proven experience as an Office Admin, Office Assistant or relevant role.

· Outstanding communication and interpersonal abilities.

· Familiarity with office management procedures.

· Excellent knowledge of Microsoft Office and Photoshop.

· College Graduate

· at least 1-2 years of related work experience.

· With experience as Certified ISO Internal Auditor is a huge advantage.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Paid training
• Work from home

Work Location: In person

Key Responsibilities:

• Schedule and dispatch technicians based on availability and urgency.
• Manage work orders and service request triage.
• Generate invoices and process billing in QuickBooks or similar.
• Assist with payroll time entry and PTO tracking.
• Coordinate client communication and service confirmations.

Qualifications:

• 1–2 years of admin experience in service-based industries.
• Strong organizational and time zone management skills.
• Familiarity with dispatch and scheduling tools.
• Excellent communication skills across phone and email.
• Basic understanding of payroll and billing.

• Housecall Pro
• ServiceTitan
• Jobber
• QuickBooks

System Requirements:

• Main Computer Processor: at least i3 8th gen or i5 6th gen (quad-core) or higher
• Back-up Computer Processor: at least dual-core or higher
• Computer Memory/RAM: at least 8 GB (for both primary and back-up computers)
• Operating System: at least Windows 10 64-bit

Internet Speed:

• Primary Connection: at least 10 Mbps wired (10 Mbps and above preferred)
• Back-up Connection: at least 5 Mbps

Job Req ID

50021

Work Type

Hybrid

Department

Human Resources

What you'll do:

Location: Eaton's Corporate business, based in Tanauan, Batangas

The primary responsibility of this role is to ensure the smooth operation and maintenance of the Human Resource Management System (HRMS) along with other systems managed by the Workforce Administration team. As the initial point of contact for a globally distributed workforce, this position plays a crucial role in providing escalation support to HR users.

Key Responsibilities:

1. HRMS Maintenance: Regularly update and troubleshoot the HRMS to ensure it functions efficiently and meets the needs of the organization.

2. System Support: Manage and support additional systems utilized by the Workforce Admin team, ensuring they are integrated and operating seamlessly.

3. User Assistance: Serve as the first point of contact for HR-related inquiries from employees across various geographical locations, offering timely and effective support.

4. Escalation Management: Handle complex issues that require escalation, providing advanced support to HR users and ensuring their concerns are resolved promptly.

Importance of the Role:

This position is crucial for maintaining the functionality and efficiency of HR systems, which are essential for managing various HR processes such as employee data, payroll, and talent management. By providing robust support and addressing escalated issues, the role ensures that HR operations run smoothly, contributing to the overall productivity and effectiveness of the organization. Additionally, the role's involvement in process improvement and training helps drive continuous enhancement of HR practices and user proficiency.

Essential Responsibilities:

Customer Support in HR Systems (90% of time):

• Provide escalated support to end users: Act as the primary contact for resolving complex issues that end users encounter, ensuring timely and effective solutions.
• Process Tier 2 data corrections and mass data uploads: Handle advanced data correction tasks and manage large-scale data uploads to maintain data integrity and accuracy.
• Review and monitor interface error reports: Regularly check error reports generated by system interfaces to identify and rectify issues, ensuring seamless data flow between systems.
• Manage a high volume of requests from global users via the case management system: Efficiently handle numerous support requests from employees worldwide, utilizing the case management system to track and resolve issues.
• Respond to "how-to" questions, special requests, issue research/resolution, and required activities related to HRMS, Payroll, Eaton University, Success Factor, E-star, and Talenthub: Provide detailed responses to user inquiries, conduct thorough research to resolve issues, and perform necessary activities across various HR systems.
• Coordinate with Centers of Excellence (COEs) and third parties for case resolution: Collaborate with specialized teams and external partners to ensure comprehensive resolution of complex cases.

Process Improvement (5% of time):

• Recommend process and customer service improvements to leadership: Analyze current processes and customer service practices and propose enhancements to improve efficiency and user satisfaction.

Training (5% of time):

• Train end users on new processes and functionalities: Educate employees on new system features and processes to ensure they can effectively utilize the tools available.
• Train new system users: Provide training to new employees on how to use HR systems, ensuring they are equipped with the necessary knowledge to perform their roles.

Basic Qualifications (Including Educational Requirements):

• Bachelor's degree: A foundational educational requirement that ensures the candidate has a broad understanding of relevant concepts and skills.
• 5 years of experience in HRIS, IT, or as an HR generalist or specialist: Extensive experience in Human Resource Information Systems (HRIS), Information Technology (IT), or HR roles, demonstrating a strong background in managing HR systems and processes.
• 1 year of experience in data analysis: Proficiency in analyzing data to identify trends, issues, and opportunities for improvement, ensuring accurate and insightful decision-making.
• 1 year of experience in process documentation: Ability to document processes clearly and comprehensively, which is essential for maintaining consistency and training purposes.
• 1 year of experience in systems training and documentation: Experience in training users on system functionalities and documenting procedures, ensuring users are well-equipped to utilize HR systems effectively.
• Experience interfacing with HR and IT professionals at all levels, as well as business customers: Strong interpersonal skills to collaborate with HR and IT teams, and communicate effectively with business customers, ensuring smooth interactions and support.
• Advanced proficiency in Excel operations: Expertise in using Excel for data manipulation, analysis, and reporting, which is crucial for managing HR data efficiently.
• Excellent interpersonal relationship-building and teamwork skills: Ability to build strong relationships and work collaboratively within a global team environment, fostering a positive and productive workplace.
• Demonstrated customer service skills: Proven ability to provide exceptional support and service to customers, ensuring their needs are met promptly and effectively.
• Excellent communication skills (oral and written): Ability to communicate clearly and effectively, both verbally and in writing, including providing detailed assistance to customers and team members, and documenting processes accurately.
• Ability to communicate customer issues/requirements to technical personnel and convey technical information to customers in an easily understandable manner: Skill in translating customer needs into technical requirements and explaining technical details in a user-friendly manner.
• Strong analytical skills for complex problem-solving and analysis of business processes and systems: Capability to analyze and solve complex problems and evaluate business processes and systems for improvements.
• Ability to coordinate and prioritize multiple, often complex tasks: Competence in managing and prioritizing various tasks to ensure effective recordkeeping, reporting, and compliance.
• Proactive in identifying problems and driving continuous improvement, with a focus on data integrity: Initiative in recognizing issues and implementing improvements, particularly in maintaining accurate and reliable data.
• Demonstrated ability to work under pressure and meet deadlines: Proven track record of performing effectively in high-pressure situations and adhering to deadlines.
• Language proficiency in regions where required to support the customer population: Ability to communicate in languages necessary to support diverse customer populations, enhancing service quality.
• Willingness to work night shifts: Flexibility to work night shifts as required, ensuring continuous support for global operations.

About Us

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're helping to solve the world's most urgent power management challenges and building a more sustainable society for people today and generations to come.

Founded in 1911, Eaton has continuously evolved to meet the changing and expanding needs of our stakeholders. With revenues of nearly $25 billion in 2024, the company serves customers in more than 160 countries. For more information, visit Follow us on LinkedIn.

Our commitment to Inclusion & Diversity and Sustainability

We are powered by our vision, driven by strategy, guided by our aspirational goals and committed to doing business right. We believe diversity is our strength and diverse thinking powers innovation and growth. In our second annual Global Inclusion and Diversity Transparency Report, we look at the progress we've made in our journey and the work that's still left to do. Our latest sustainability report features our progress toward our 2030 Sustainability Goals, which include science-based greenhouse gas reduction targets and our commitment to become carbon neutral by 2030.

Recent Awards: Honored to be recognized

• World's most admired companies, Forbes

• Best Place to work for LGBTQ Equality, HRC

• Top 100 Global Most Loved Workplaces, Newsweek

• World's Most Ethical Companies, Ethisphere

What you'll do:

Location: Eaton's Corporate business, based in Tanauan, Batangas

The primary responsibility of this role is to ensure the smooth operation and maintenance of the Human Resource Management System (HRMS) along with other systems managed by the Workforce Administration team. As the initial point of contact for a globally distributed workforce, this position plays a crucial role in providing escalation support to HR users.

Key Responsibilities:

1.    HRMS Maintenance: Regularly update and troubleshoot the HRMS to ensure it functions efficiently and meets the needs of the organization.

2.    System Support: Manage and support additional systems utilized by the Workforce Admin team, ensuring they are integrated and operating seamlessly.

3.    User Assistance: Serve as the first point of contact for HR-related inquiries from employees across various geographical locations, offering timely and effective support.

4.    Escalation Management: Handle complex issues that require escalation, providing advanced support to HR users and ensuring their concerns are resolved promptly.

Importance of the Role:

This position is crucial for maintaining the functionality and efficiency of HR systems, which are essential for managing various HR processes such as employee data, payroll, and talent management. By providing robust support and addressing escalated issues, the role ensures that HR operations run smoothly, contributing to the overall productivity and effectiveness of the organization. Additionally, the role's involvement in process improvement and training helps drive continuous enhancement of HR practices and user proficiency.

Essential Responsibilities:

Customer Support in HR Systems (90% of time):

•    Provide escalated support to end users: Act as the primary contact for resolving complex issues that end users encounter, ensuring timely and effective solutions.

•    Process Tier 2 data corrections and mass data uploads: Handle advanced data correction tasks and manage large-scale data uploads to maintain data integrity and accuracy.

•    Review and monitor interface error reports: Regularly check error reports generated by system interfaces to identify and rectify issues, ensuring seamless data flow between systems.

•    Manage a high volume of requests from global users via the case management system: Efficiently handle numerous support requests from employees worldwide, utilizing the case management system to track and resolve issues.

•    Respond to "how-to" questions, special requests, issue research/resolution, and required activities related to HRMS, Payroll, Eaton University, Success Factor, E-star, and Talenthub: Provide detailed responses to user inquiries, conduct thorough research to resolve issues, and perform necessary activities across various HR systems.

•    Coordinate with Centers of Excellence (COEs) and third parties for case resolution: Collaborate with specialized teams and external partners to ensure comprehensive resolution of complex cases.

Process Improvement (5% of time):

•    Recommend process and customer service improvements to leadership: Analyze current processes and customer service practices and propose enhancements to improve efficiency and user satisfaction.

Training (5% of time):

•    Train end users on new processes and functionalities: Educate employees on new system features and processes to ensure they can effectively utilize the tools available.

•    Train new system users: Provide training to new employees on how to use HR systems, ensuring they are equipped with the necessary knowledge to perform their roles.

Basic Qualifications (Including Educational Requirements):

•    Bachelor's degree: A foundational educational requirement that ensures the candidate has a broad understanding of relevant concepts and skills.

•    5 years of experience in HRIS, IT, or as an HR generalist or specialist: Extensive experience in Human Resource Information Systems (HRIS), Information Technology (IT), or HR roles, demonstrating a strong background in managing HR systems and processes.

•    1 year of experience in data analysis: Proficiency in analyzing data to identify trends, issues, and opportunities for improvement, ensuring accurate and insightful decision-making.

•    1 year of experience in process documentation: Ability to document processes clearly and comprehensively, which is essential for maintaining consistency and training purposes.

•    1 year of experience in systems training and documentation: Experience in training users on system functionalities and documenting procedures, ensuring users are well-equipped to utilize HR systems effectively.

•    Experience interfacing with HR and IT professionals at all levels, as well as business customers: Strong interpersonal skills to collaborate with HR and IT teams, and communicate effectively with business customers, ensuring smooth interactions and support.

•    Advanced proficiency in Excel operations: Expertise in using Excel for data manipulation, analysis, and reporting, which is crucial for managing HR data efficiently.

•    Excellent interpersonal relationship-building and teamwork skills: Ability to build strong relationships and work collaboratively within a global team environment, fostering a positive and productive workplace.

•    Demonstrated customer service skills: Proven ability to provide exceptional support and service to customers, ensuring their needs are met promptly and effectively.

•    Excellent communication skills (oral and written): Ability to communicate clearly and effectively, both verbally and in writing, including providing detailed assistance to customers and team members, and documenting processes accurately.

•    Ability to communicate customer issues/requirements to technical personnel and convey technical information to customers in an easily understandable manner: Skill in translating customer needs into technical requirements and explaining technical details in a user-friendly manner.

•    Strong analytical skills for complex problem-solving and analysis of business processes and systems: Capability to analyze and solve complex problems and evaluate business processes and systems for improvements.

•    Ability to coordinate and prioritize multiple, often complex tasks: Competence in managing and prioritizing various tasks to ensure effective recordkeeping, reporting, and compliance.

•    Proactive in identifying problems and driving continuous improvement, with a focus on data integrity: Initiative in recognizing issues and implementing improvements, particularly in maintaining accurate and reliable data.

•    Demonstrated ability to work under pressure and meet deadlines: Proven track record of performing effectively in high-pressure situations and adhering to deadlines.

•    Language proficiency in regions where required to support the customer population: Ability to communicate in languages necessary to support diverse customer populations, enhancing service quality.

•    Willingness to work night shifts: Flexibility to work night shifts as required, ensuring continuous support for global operations.

Technical Sales Engineer

A Technical Support Engineer with knowledge in fire protection systems typically needs a mix of technical expertise, sales acumen, and customer service skills.

1. Technical Support:

• Collaborate with the sales team to provide technical support and information during the sales process.
• Respond to customer inquiries and provide data on products, installation, and maintenance procedures.
• Assigned in Sales and Marketing Department

2. Needs Analysis:

• Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations).
• Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.

3. Product Knowledge:

• Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen fire suppression system and FM200.
• Stay updated on industry trends, new technologies, and competitor offerings.

4. Proposal Development:

• Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications.
• Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.

5. Customer Education:

• Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation.

6. Customer Relationship Management:

• Build and maintain strong relationships with clients, contractors, and key decision-makers in target markets.

Requirements:

· Bachelor's degree in mechanical engineering (Licensed) .

· Certifications in fire protection systems (e.g., NFPA standards, local fire codes) can be an advantage.

· With knowledge or experience in fire life safety system – FDAS, AFSS, KFSS & FM200.

· Experience in preparing proposals, quotations, and technical presentations.

· Ability to collaborate with marketing teams to align technical content with branding.

· Strong customer service

· Must Know how to drive.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Company events
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

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From customer interactions to product support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started

You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let's match

Our Customer Service Representatives or Call Center Agents are responsible for:

• Handling inbound customer service calls;

• Processing inbound sales calls;

• Taking inbound or placing outbound collections calls;

• Answering technical support inquiries via incoming calls, chat or email;

• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and

• Performing other duties as assigned.

Minimum Requirements:

• Previous six months or more call center or customer service experience is required;

• Ability to develop rapport and demonstrate a caring attitude;

• Excellent data entry and internet navigation skills;

• Clear and distinct oral and written communication skills in English;

• Must be detail oriented;

• Dynamic interpersonal and judgment skills;

• Professional demeanor and dependable work ethic;

• Ability to work in a fast-paced environment and multi-task; and

• With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Job Type: Full-time, Permanent

What's to love about being an #iQorian?

• Competitive Basic Pay + Non-Taxable Allowance

• HMO* + you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT Partner

• Quarterly Appraisals

• Monthly Performance Incentives

• Up to 30 Days Paid Leaves with 21 Days convertible to cash

*Terms and conditions apply.

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Technical Support Engineer

1. Technical Support:

• Collaborate with the sales team to provide technical support and information during the sales process.
• Respond to customer inquiries and provide data on products, installation, and maintenance procedure.

2. Needs Analysis:

• Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations).
• Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.

3. Product Knowledge:

• Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen and FM200.
• Stay updated on industry trends, new technologies, and competitor offerings.

4. Proposal Development:

• Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications.
• Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.

5. Customer Education::

• Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation. 5.

6. Customer Relationship Management:

• Build and maintain strong relationships with clients, contractors, and key decisionmakers in target markets.

Requirements:

· Bachelor's degree in Mechanical Engineering or a related field.

· Proven experience in technical sales and technical background, preferably in the electrical, mechanical, and general engineering industry.

· Excellent communication and presentation skills.

· Ability to work independently and as part of a team.

· Strong problem-solving skills and attention to detail.

· Must Know how to drive.