2950 Services jobs in Angono

About Us
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients' key challenges. With a commitment to delivering the best service management experiencepossible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable,scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup's success.

About The Role
Client Services Coordinator – Service Management acts as a liaison with the Customer's Service Desk tomaintain high service standards and efficiently handle user requests. Key responsibilities include managingCanon-related service tickets, raising incidents in Canon's ITSM Tool, providing second-level support,assisting with IMACD requests, and ensuring exceptional customer satisfaction while meeting service levels.

Essential Duties And Responsibilities
The CSC team will work with the Client Services Managers (CSM) to conduct activities around nominatedManaged Document Services (MDS) accounts to ensure Canon business objectives and customerdeliverables are met.

• Work with relevant Canon departments to coordinate key information, deliver seamless processes andensure data accuracy.
• Enable the Managed Services and Service Delivery team to focus on core business deliverables.
• Assist with the preparation of monthly customer performance reporting including;
• Produce manual customer reports using data from different sources
• Collate customer reporting as required by CSM's
• Escalate any discrepancies with information or system set up with the relevant internal department, trackinformation and follow through to completion.
• Assist CSM with monthly MDS reporting which may include producing manual reports using invoice data,other data sources, produce graphs and analytical summaries.
• Internal escalation management – manage tasks with internal teams follow up to completion.
• Assist with fleet management – support IMACD requests.
• Complete account reconciliations to ensure data accuracy.
• Collate billing and reporting/consolidate into master rolling data files.
• Managing service tickets in the Customer's ITSM Tool.
• Raising and monitoring incidents within Canon's ITSM system for tracking and reporting.
• Resolving or escalating service incidents as second-level support.
• Assisting with and managing IMACD (Install, Move, Add, Change, Delete) requests.
• Handling standard changes and updates related to service requests.
• Ensuring high levels of customer satisfaction and meeting service levels.
• Remotely monitoring product statuses and resolving issues.
• Maintain an accurate asset register and run service reports.
• Escalate any discrepancies with information or system set up with the relevant internal department, trackinformation and follow through to completion.
• Assist CSM with monthly MDS reporting which may include producing manual reports using invoice data,other data sources, produce graphs and analytical summaries.
• Internal escalation management – manage tasks with internal teams follow up to completion.
• Assist with fleet management – support IMACD requests.
• Complete account reconciliations to ensure data accuracy.
• Collate billing and reporting/consolidate into master rolling data files.
• Managing service tickets in the Customer's ITSM Tool.
• Raising and monitoring incidents within Canon's ITSM system for tracking and reporting.
• Resolving or escalating service incidents as second-level support.
• Assisting with and managing IMACD (Install, Move, Add, Change, Delete) requests.
• Handling standard changes and updates related to service requests.
• Ensuring high levels of customer satisfaction and meeting service levels.
• Remotely monitoring product statuses and resolving issues.
• Maintain an accurate asset register and run service reports.

Qualifications

• Minimum of 2 years relevant professional experience in technical support or customer service
• Tertiary qualifications in Business Management or equivalent.
• Strong time management skills and the ability to multitask.
• Excellent verbal communication and written communication skills
• High level of accuracy and attention to detail
• Advanced computer skills, particularly Microsoft Word, Excel, PowerPoint
• Knowledge with Salesforce, ServiceNow, Cherwell or any IT System Management.
• Ability to work independently and as a team.
• Proven analytical skills and experience in understanding requirements / implementing solutions

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self towork, and we will focus on making sure that together, we make a strong contribution to the broader communityin which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work. All applicants must be eligibleto work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps

Role Title:
Service Desk Analyst
Reports To:
Manager/ Supervisor

Level (Jr./Sr.):
Mid-Level

Division:
Service

Sub-Division:
Service Desk

*Position Summary *
The Service Desk Analyst is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes working daily advanced support incidents and requests focusing on desktop and light server troubleshooting, hardware/software installation from our Remote Service Desk. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.

*Position Requirements *

• The ideal candidate is responsible for providing our clients with 'best in class' service for any and all desktop-related issues they may have. The Service Desk Analyst will be supporting clients remotely over the phone and utilizing remote connection tools from one of the ECI offices
• Maintain a high level of customer satisfaction from work performed
• Maintain a high level of communication both written and verbal, which includes service ticket ownership to ensure issues are resolved in their entirety, and the end user is satisfied
• Experienced in resolving end user incidents and requests
• Communicate and collaborate with Service Desk escalation technicians and engineers to solve
• Document time and notes in each service ticket as the work is happening.
• Work with and follow up with vendors and partners concerning their product and service issues
• Using a strong attention to detail, identify opportunities for improvement the client experience to reduce support calls
• Build rapport and elicit issue details from end users
• Troubleshoot and resolves issues following ECI standards and industry best practices
• Identify issues that should be recorded in a global and client specific knowledgebase
• Perform other duties as assigned
• Maintain an ambitious attitude towards learning and training for products both ECI specific and industry wide.

*Technical Requirements *

• Exceptional Windows 8,10 Operating System troubleshooting and configuration
• Exceptional MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting required
• Active Directory Administration
• Experience working a service desk ticketing system (ConnectWise, Jira etc)
• Exceptional NTFS Administration required
• Citrix & VPN administration & troubleshooting required
• Experience troubleshooting Microsoft Distributed Name Space (DFS)
• Experience troubleshooting Group Policies, DNS
• Experience troubleshooting file and print services
• Desktop software installation, configuration, and troubleshooting
• Strong MDM Support and administration required
• Experience with Avaya voice administration
• Experience with Enterprise Antivirus and Spyware software
• macOS experience a plus

*Position Requirements *

• College diploma or University degree in the field of Computer Science or equivalent
• 2-3 years working in a support, service, or Tier 2 service desk role
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment.
• Knowledge of financial business level technologies
• Exceptional written and oral communication skills
• Strong documentation skills
• Demonstrated empathy skills
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Sharp attention to detail
• Proven analytical and problem-solving abilities
• Capable of Multitasking in a high pace environment, effectively and efficiently.
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Working Conditions

• Ability to work under a moderate noise level (i.e., working on an open floor with printers, telephones, and computers; or working in a datacenter)
• Ability to be flexible and successfully respond to multiple work pressures
• Willing to work extra hours as needed; including late nights and weekends
• Sitting or standing for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components

The Client Services Associate plays a key role in supporting client relationships and ensuring smooth day-to-day operations across various marketplace platforms. This role involves account coordination, performance tracking, and regular communication with internal teams and clients to ensure service excellence and fulfillment of agreed deliverables.

Key Responsibilities:

-Support day-to-day coordination.

-Maintain and update product listings across Lazada, Shopee, Zalora, and Shopify platforms.

-Monitor inventory levels and coordinate with internal teams to ensure stock availability and timely replenishment.

-Track daily sales and campaign performance; prepare and send regular performance reports to clients.

-Coordinate ad spend, promotions, and campaigns in line with client strategy and platform guidelines.

-Validate monthly remittance summaries and validating charges with Finance (commission, fees, ads, shipping).

-Work with logistics and finance teams to resolve order, delivery, or payment issues.

-Support onboarding of new clients by assisting with account setup and documentation.

-Ensure all client communications are timely, professional, and aligned with service standards.

-Proactively identify process improvements and contribute to optimizing client satisfaction.

Qualifications:

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

At least 1–2 years of experience in eCommerce, client services, account management, or related roles.

Familiarity with eCommerce platforms such as Lazada, Shopee, Zalora, and/or Shopify is highly preferred.

Strong communication skills (written and verbal) and ability to manage client relationships.

Proficiency in Microsoft Excel and Google Sheets; experience with basic data analysis and reporting.

Highly organized, detail-oriented, and able to manage multiple priorities and deadlines.

Proactive, resourceful, and a team player.

Work Schedule & Environment:

Monday to Friday, 8:30 AM to 6:30 PM (adjustable based on operational needs)

Collaborative and fast-paced work environment

CLIENT SERVICES SUPERVISOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CLIENT SERVICES SUPERVISOR?

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
• Act as an escalation point and a major advocate of the client
• Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
• Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
• Drive inside sales initiatives

ONBOARDING OPERATIONAL SUPPORT

• Conduct onboarding for new hires and nurturing long-term client and staff relationships
• Establish a clear understanding of the client's tactical strategic plans
• Prepare client/sales visit agenda and presentations
• Develop effective communication platforms for clients and staff
• Any other administrative task requested on a regular or ad-hoc basis
• Deal with client requests and troubleshoot problems

NEW ACCOUNT SETUP

• Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises

WHAT ARE WE LOOKING FOR?

• Proactive, resourceful, self-motivated, takes initiative
• Strong communication skills (written and spoken)
• High service orientation.
• Ability to meet deadlines with excellent time management skills
• Calm, polite, and professional behavior.
• Precise, accurate and attentive to details
• General business knowledge

SPECIAL REQUIREMENTS

• Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
• Advanced knowledge of Google Doc, Sheets, Mail, Calendar
• Experience with Australian businesses is beneficial

QUALIFICATIONS EXPERIENCE

• Bachelor's Degree
• At least three plus (3+) years of experience in client/account management and new hire onboarding
• Background in IT procurement and inventory management is a plus but not required

Description

This role performs day-to-day tasks/activities from pre to-postdelivery/construction of ALVEO projects under the close supervision of the Immediate Superior. He/she is responsible for handling, analyzing and/or resolving any issues or complaints that may emerge throughout the customer's life cycle. This role also involves building and maintaining long-term relationships with clients to drive results and high-quality living experience.

Job Qualifications

1. Graduate of Bachelor's Degree in Business Administration/Management or any business course.

2. More than 5 years of relevant experience in real estate development firms/other related industries. May accept fresh graduate with good scholastic record and with leadership potential.

3. Proficient in all aspects of communication including oral, written and presentation skills.

4. With problem-solving and analytical skills.

5. Proficient in various software applications such as SAP, Smart Sheets, MS Office applications – MS Excel, PowerPoint, and Word or other accounting software/application.

6. Can deal and handle non-critical problems relevant to client services operations.

7. With knowledge and understanding of Client Services, market/competition trends, and business processes/operations.

8. With proactive, result-driven and process approach mindset as well as a proven track record in driving and achieving business objectives and results.

9. Keen on details specifically on different aspects of client services operations.

10. Proficient in coordinating and collaborating with cross-functional departments, projects, and teams.

11. Demonstrates Emotional Intelligence (EQ), maturity and professionalism.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person

ABOUT SATELLITE OFFICE

Satellite Office is 100% Australian owned and is one of the leading offshoring service providers in the Philippines.

Our business targets medium sized and high growth businesses on building their own dedicated teams in the Philippines. Satellite Office offers a range of Service Options to cater for a client's specific needs, with the most popular being the Full Service Model, based on serviced office or work from home options, and including Recruitment, HR Payroll and IT support. We have over 1,500 offshore staff placed on behalf of our Australian and US based clients.

Satellite Office's exceptional growth has been built on a strong and reputable client base across Retail and eCommerce, Technology and Digital, Finance and Professional services and others. Our clients range from publicly-listed, private, private equity and venture capital-backed entities.

Satellite Office is founded by the former Managing Director of Centrebet, CEO of DealsDirect and senior KPMG executive, Michael McRitchie.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Key Account Management

• Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
• Act as an escalation point and a major advocate of the client
• Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or)
• Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
• Drive inside sales initiatives

Onboarding Operational Support

• Conduct onboarding for new hires and nurturing long-term client and staff relationships
• Establish a clear understanding of the client's tactical strategic plans
• Prepare client/sales visit agenda and presentations
• Develop effective communication platforms for clients and staff
• Any other administrative task requested on a regular or ad-hoc basis
• Deal with client requests and troubleshoot problems

New Account Setup

• Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises

WHAT ARE WE LOOKING FOR?

Personal Skills/Qualities

• Proactive, resourceful, self-motivated, takes initiative
• Strong communication skills (written and spoken)
• High service orientation.
• Ability to meet deadlines with excellent time management skills
• Calm, polite, and professional behavior.
• Precise, accurate and attentive to details
• General business knowledge

Special Requirements

• Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
• Advanced knowledge of Google Doc, Sheets, Mail, Calendar
• Experience with Australian businesses is beneficial

Qualifications/Experience

• Bachelor's Degree
• At least three plus (3+) years of experience in client/account management and new hire onboarding
• Background in IT procurement and inventory management is a plus but not required

The Client Services Manager takes the lead in establishing, developing, maintaining, and fostering positive relationship with ALVEO unit owners/buyers to maximize sales opportunities and deliver premium high-quality customer living experience. This role focuses on overseeing the effective and efficient client services operations from pre-to-post delivery of ALVEO projects while ensuring quality, compliance, timeliness, and superior customer satisfaction rating.

Job Qualifications:

1. Graduate of Bachelor's Degree in Communication, Hospitality, Business Administration/Management, or any business/technical-related courses.

2. Minimum 6-8 years relevant work experience in real estate development firms/other related industries and/or handled various client services functions in managerial level.

3. Excellent in all aspects of communication including oral, written, presentation and negotiation skills.

4. With very strong critical thinking, problem-solving and analytical skills.

5. Highly proficient in MS Office applications – MS Excel, PowerPoint, and Word.

6. With strong business/financial acumen in relation to client services, market/competition trends, and business processes/operations .

7. Can deal and handle (high) complex/critical problems and tasks relevant to client services operations.

8. With strong leadership skills, strategic thinking, result-driven and process approach mindset as well as proven track record in driving and achieving business objectives and results.

9. Very keen on details specifically on different aspects of client services operations.

Description

This role performs day-to-day tasks/activities from pre to-postdelivery/construction of ALVEO projects under the close supervision of the Immediate Superior. He/she is responsible for handling, analyzing and/or resolving any issues or complaints that may emerge throughout the customer's life cycle. This role also involves building and maintaining long-term relationships with clients to drive results and high-quality living experience.

Job Qualifications

1. Graduate of Bachelor's Degree in Business Administration/Management or any business course.

2. More than 5 years of relevant experience in real estate development firms/other related industries. May accept fresh graduate with good scholastic record and with leadership potential.

3. Proficient in all aspects of communication including oral, written and presentation skills.

4. With problem-solving and analytical skills.

5. Proficient in various software applications such as SAP, Smart Sheets, MS Office applications – MS Excel, PowerPoint, and Word or other accounting software/application.

6. Can deal and handle non-critical problems relevant to client services operations.

7. With knowledge and understanding of Client Services, market/competition trends, and business processes/operations.

8. With proactive, result-driven and process approach mindset as well as a proven track record in driving and achieving business objectives and results.

9. Keen on details specifically on different aspects of client services operations.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person

Job Description

This role performs day-to-day tasks/activities from pre to-postdelivery/construction of ALVEO projects under the close supervision of the Immediate Superior. He/she is responsible for handling, analyzing and/or resolving any issues or complaints that may emerge throughout the customer's life cycle. This role also involves building and maintaining long-term relationships with clients to drive results and high-quality living experience.

Job Qualifications

1. Graduate of Bachelor's Degree in Business Administration/Management or any business course.

2. More than 5 years of relevant experience in real estate development firms/other related industries. May accept fresh graduate with good scholastic record and with leadership potential.

3. Proficient in all aspects of communication including oral, written and presentation skills.

4. With problem-solving and analytical skills.

5. Proficient in various software applications such as SAP, Smart Sheets, MS Office applications – MS Excel, PowerPoint, and Word or other accounting software/application.

6. Can deal and handle non-critical problems relevant to client services operations.

7. With knowledge and understanding of Client Services, market/competition trends, and business processes/operations.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person