17 Service Providers jobs in Tanza
Cloud Technical Support
Posted 17 days ago
Job Viewed
Job Description
Position: Cloud Technical Support br>Company Industry: BPO Company
Work Location: Pasay
Work Schedule: Night Shift
Work Set Up: Hybrid Set up
Salary: Php 30,000-35,000
Benefits:
Peripherals provided
HMO/Insurance
Company Perks
Salary Increase
Full time Employment
Job Requirements:
• At least high school graduate < r>• ith 1-2 years’ experience in customer service/support role
• E perience in Cloud based software < r>• W lling to work in Night Shift < r>• C n start ASAP < r>
Job Responsibilities:
• R sponsible for taking calls from clients to resolve technical issues (Microsoft OS < r>• T oubleshoot any issues that may arise during database updates, new program installations, or server migrations. < r>• R solve technical escalations from the Product Support phone or chat team. < r>• S hedule and conduct follow-up call with clients about ongoing technical concerns. < r>• M et or exceed center metrics and service level < r>
Recruitment Process:
Hr Interview
Technical Assessment
Hiring Manager Interview
IT Technical Support
Posted today
Job Viewed
Job Description
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.
**Qualifications**:
- Must have at least 1y experience in IT Support
- Open for Project based employment (1yr renewable contract)
- Flexible in terms of working schedule (morning, mid and night shift)
- Willing to render OT during weekend/restday if needed
- Must be willing to work in Gateway Business Park, General Trias Cavite
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 12 hour shift
- 8 hour shift
Application Question(s):
- Are you willing to work in General Trias Cavite?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
Technical Support Administrator
Posted today
Job Viewed
Job Description
- Graduate of Computer Science, Information Technology or any IT related field.
**Secondary Technical abilities**:
- A technical, logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritise and delegate
- A keen eye for detail
**BEHAVIOR ABILITIES**:
1. Self-motivated, and eager to learn in the IT profession.
2. A Team player, must be able to work with people within and outside of the IT department.
3. Customer service oriented.
4. Excellent communication skills, verbal and written. English speaking is mandatory.
5. Ability to analyze and synthesize situations and understand the business constraints.
**Technical Environment**:
- Active Directory
- WSUS
- McAFee
- OS: Windows 10
- Cisco IP Communicator and Jabber
- Hardware: Dell laptops
- Ivanti
**Job Type**: Fixed term
Contract length: 6 months
Schedule:
- Afternoon shift
- Night shift
Ability to commute/relocate:
- Muntinlupa City: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 5 years (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
Technical Support Engineer (TSE)
Posted 8 days ago
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Job Description
Work Setup: On-site br>
The TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.
Key Responsibilities:
- Troubleshoot software, hardware, and connectivity issues with minimal supervision
- esolve tickets escalated by the Service Desk within SLA timelines
- Provide guidance to end-users on systems, applications, and updates
- Ensure audit-ready documentation aligned with ITIL processes
- Collaborate with internal teams and external vendors for issue resolution
- Utilize ticketing and endpoint management tools effectively
- Support IT governance, data privacy, and compliance efforts
- Coordinate compliance with documentation and approval protocols
- Qualifications:
- Graduate of Information Technology, Computer Engineering, or any related technical course
- At least 6 months of relevant work experience in IT support or a similar role
Key Skills:
- Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
- Familiarity with ITSM and endpoint management systems such as OSTicket, Freshservice, Jira, ServiceNow, SOTI, and ManageEngine
- Strong communication, problem-solving, and customer service skills
Think you're the right fit? Apply now and be part of a company that delivers service with a heart for over 75 years!
IT Technical Support Specialist
Posted today
Job Viewed
Job Description
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.
**Qualifications**:
- Must have at least 1y experience in IT Support
- Open for Project based employment (1yr renewable contract)
- Flexible in terms of working schedule (morning, mid and night shift)
- Willing to render OT during weekend/restday if needed
- Must be willing to work in Gateway Business Park, General Trias Cavite
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 12 hour shift
- 8 hour shift
Application Question(s):
- Are you willing to work in General Trias Cavite?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
Urgent - IT Technical Support
Posted today
Job Viewed
Job Description
- At least 3 Year(s) of working experience in the related field or with minimum working experience as IT Admin.
- Knowledge in Cloud Systems.
**JOB DESCRIPTION**:
- Creation, configuration, monitoring, deletion, and documentation of servers (all environments).
- Creation, management, deletion, and documentation of databases (all environments).
- Creation, management, and documentation of access keys (.pem and.ppk).
- Creation, management, deletion, and documentation of users (servers and databases, all environments).
- Creation, management, deletion, and documentation of server configuration files (all environments).
- Providing support for access and connection issues for servers and databases (all environments).
- Responding to incidents and investigation of issues raised (all environments).
- Managing server port security.
- Manage and monitor current systems and infrastructure.
- Implementing, monitoring, maintaining, and updating security for all systems and infrastructure.
- Creating SSL certificates and making sure they are up to date.
- Creation, editing, and deletion of DNS records (all OPS owned domains).
- Creation of architecture proposals.
- Providing hosting cost based on proposed architecture.
Schedule:
- Day shift
Ability to commute/relocate:
- Silang, Cavite: Reliably commute or planning to relocate before starting work (preferred)
Technical Support Representative - Fresh graduates
Posted 13 days ago
Job Viewed
Job Description
br>Job Responsibilities:
• Respond to customer calls, emails, and chats for technical support. < r>• Diagnose and resolve hardware, software, and network issues. < r>• Inform customers about product features and limitations. < r>• Share knowledge to enhance team performance and customer experience. < r>• Adhere to company policies and industry standards. < r>
Why Join Us?
• Competitive Salary – Up to 28K
• Flexible shifts – Day, Night, and Graveyard
• Opportunities in Local and International Accounts < r>
URGENT HIRING! Apply today and get hired immediately!
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Technical Support Representative - No experience - Up to 26k Pay
Posted 13 days ago
Job Viewed
Job Description
br>Job Responsibilities:
• Respond to customer calls, emails, and chats for technical support. < r>• Diagnose and resolve hardware, software, and network issues. < r>• Inform customers about product features and limitations. < r>• Share knowledge to enhance team performance and customer experience. < r>• Adhere to company policies and industry standards. < r>
Why Join Us?
• Competitive Salary – Up to 28K
• Flexible shifts – Day, Night, and Graveyard
• Opportunities in Local and International Accounts < r>
URGENT HIRING! Apply today and get hired immediately!
BPO - Technical Support Engineer with Linux Experience (Hybrid Setup)
Posted 11 days ago
Job Viewed
Job Description
As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.
This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader.
See if this job is right for you. ️
How You Spend Your Eight Hours
- Respond to client problems and questions coming in through email and phone calls
- Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
- Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
- Enter client-related information, including case history, into the contact tracking database
- Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
- Assist with the build of Linux-based servers for deployment at client sites
- Help customers install, configure, and use the AG Mednet network and peripheral systems
What You Must Possess
- Degree in a technical discipline or equivalent experience
- One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
- Experience with Windows and OS X operating systems
- Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
- Broad understanding of LAN and WAN technologies
- Shell scripting experience (BASH, Python)
- Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
- Excellent customer service skills with the ability to handle and diffuse difficult situations
- Ability to respond to clients with a high degree of professionalism and accuracy
- Excellent verbal and written communication skills
- Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
- Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
- Exposure to AWS and application servers is a plus
What You Shall Receive
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
BPO - Technical Support Engineer with Linux Experience (Hybrid Setup)
Posted 11 days ago
Job Viewed
Job Description
As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.
This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader.
See if this job is right for you. ️
How You Spend Your Eight Hours
- Respond to client problems and questions coming in through email and phone calls
- Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
- Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
- Enter client-related information, including case history, into the contact tracking database
- Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
- Assist with the build of Linux-based servers for deployment at client sites
- Help customers install, configure, and use the AG Mednet network and peripheral systems
What You Must Possess
- Degree in a technical discipline or equivalent experience
- One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
- Experience with Windows and OS X operating systems
- Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
- Broad understanding of LAN and WAN technologies
- Shell scripting experience (BASH, Python)
- Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
- Excellent customer service skills with the ability to handle and diffuse difficult situations
- Ability to respond to clients with a high degree of professionalism and accuracy
- Excellent verbal and written communication skills
- Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
- Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
- Exposure to AWS and application servers is a plus
What You Shall Receive
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.