5 Service Providers jobs in Tanza
BPO - Technical Support Engineer with Linux Experience (Hybrid Setup) #M02
Parañaque, National Capital Region
Unity Communications
Posted 11 days ago
Job Viewed
Job Description
As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.
This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader.
See if this job is right for you. ️
How You Spend Your Eight Hours
- Respond to client problems and questions coming in through email and phone calls
- Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
- Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
- Enter client-related information, including case history, into the contact tracking database
- Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
- Assist with the build of Linux-based servers for deployment at client sites
- Help customers install, configure, and use the AG Mednet network and peripheral systems
What You Must Possess
- Degree in a technical discipline or equivalent experience
- One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
- Experience with Windows and OS X operating systems
- Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
- Broad understanding of LAN and WAN technologies
- Shell scripting experience (BASH, Python)
- Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
- Excellent customer service skills with the ability to handle and diffuse difficult situations
- Ability to respond to clients with a high degree of professionalism and accuracy
- Excellent verbal and written communication skills
- Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
- Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
- Exposure to AWS and application servers is a plus
What You Shall Receive
- HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
This advertiser has chosen not to accept applicants from your region.
0
Telco - Customer Support Associate Carmona Urgent
Trece Martires, Cavite
Sutherland
Posted today
Job Viewed
Job Description
You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.
**You are also expected to**:
- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.
**You are also expected to**:
- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Customer Support (Csr) work From Home with 30,000
Muntinlupa, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
**Work From Home for those with 25mbps internet connection**
**Once a month Return to Office**
**No exam for those with 1-year BPO experience**
**Receive up to 30,000* Signing Bonus**
Accenture in the Philippines is currently looking for **Customer Service Representatives** who will be responsible in performing the following day-to-day tasks:
- You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).
- You will document troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
- You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
**What are we looking?**
- Open to college graduates, college undergraduates, and associate degree graduates
- Must have at least 1 year of work experience in a BPO industry
- Amenable to work in Alabang, Muntinlupa
- Willing to go back on-site once recalled
**Good to have skills**:
- Experience in handling sales (inbound or outbound), collections, insurance, or travel account in any industry
**Join our high-performing team and enjoy these benefits**:
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
**We highly encourage Walk-in applicants!**
- **GF Plaza B Bldg, Northgate Ave. North Cyberzone, Filinvest Alabang, Muntinlupa**:
- Monday to Friday, 10AM-3PM
**Additional Information**:
*Terms and conditions apply
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Once a month Return to Office**
**No exam for those with 1-year BPO experience**
**Receive up to 30,000* Signing Bonus**
Accenture in the Philippines is currently looking for **Customer Service Representatives** who will be responsible in performing the following day-to-day tasks:
- You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).
- You will document troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
- You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
**What are we looking?**
- Open to college graduates, college undergraduates, and associate degree graduates
- Must have at least 1 year of work experience in a BPO industry
- Amenable to work in Alabang, Muntinlupa
- Willing to go back on-site once recalled
**Good to have skills**:
- Experience in handling sales (inbound or outbound), collections, insurance, or travel account in any industry
**Join our high-performing team and enjoy these benefits**:
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
**We highly encourage Walk-in applicants!**
- **GF Plaza B Bldg, Northgate Ave. North Cyberzone, Filinvest Alabang, Muntinlupa**:
- Monday to Friday, 10AM-3PM
**Additional Information**:
*Terms and conditions apply
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Csr - Customer Support work From Home Set-up (El
Muntinlupa, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
**Work From Home for those with 25mbps internet connection**
**Once a month Return to Office**
**No exam for those with 1-year BPO experience**
**Receive up to 30,000* Signing Bonus**
Accenture in the Philippines is currently looking for **Customer Service Representatives** who will be responsible in performing the following day-to-day tasks:
- You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).
- You will document troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
- You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
**What are we looking?**
- Open to college graduates, college undergraduates, and associate degree graduates
- Must have at least 1 year of work experience in a BPO industry
- Amenable to work in Alabang, Muntinlupa
- Willing to go back on-site once recalled
**Good to have skills**:
- Experience in handling sales (inbound or outbound), collections, insurance, or travel account in any industry
**Join our high-performing team and enjoy these benefits**:
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
**We highly encourage Walk-in applicants!**
- **GF Plaza B Bldg, Northgate Ave. North Cyberzone, Filinvest Alabang, Muntinlupa**:
- Monday to Friday, 10AM-3PM
- Things to bring: Resume, valid government-issued ID, vaccine card, ballpen, and alcohol
**Additional Information**:
**What we believe**:
*Terms and conditions apply
Schedule:
- Rotational shift
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Support Representative: 1 year (preferred)
**Once a month Return to Office**
**No exam for those with 1-year BPO experience**
**Receive up to 30,000* Signing Bonus**
Accenture in the Philippines is currently looking for **Customer Service Representatives** who will be responsible in performing the following day-to-day tasks:
- You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).
- You will document troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
- You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
**What are we looking?**
- Open to college graduates, college undergraduates, and associate degree graduates
- Must have at least 1 year of work experience in a BPO industry
- Amenable to work in Alabang, Muntinlupa
- Willing to go back on-site once recalled
**Good to have skills**:
- Experience in handling sales (inbound or outbound), collections, insurance, or travel account in any industry
**Join our high-performing team and enjoy these benefits**:
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
**We highly encourage Walk-in applicants!**
- **GF Plaza B Bldg, Northgate Ave. North Cyberzone, Filinvest Alabang, Muntinlupa**:
- Monday to Friday, 10AM-3PM
- Things to bring: Resume, valid government-issued ID, vaccine card, ballpen, and alcohol
**Additional Information**:
**What we believe**:
*Terms and conditions apply
Schedule:
- Rotational shift
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Support Representative: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Admin Support/Customer Success/Escalations Specialist
1930 Angono, Rizal
Getmycourse
Posted 369 days ago
Job Viewed
Job Description
This is a remote position.
Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.
Key Responsibilities:
Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions. Conduct service recovery callouts to address and resolve student concerns promptly and effectively. Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students. Maintain meticulous records of all escalations and resolutions for future reference and improvement. Collaborate closely with the operations team to streamline processes and improve service delivery. Monitor and manage the accuracy of processing cancellation refunds and certificate releasing. Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.Key Performance Indicators (KPIs):
Count of Positive Reviews: Measure the number of positive feedback received from students and RTOs. Accuracy on Processing Cancellation Refunds: Track the precision and timeliness of cancellation refund processing. Certificate Releasing: Ensure certificates are released accurately and within agreed timelines.Qualifications and Skills:
Proven experience in a client-facing role, ideally in customer support or client success. High attention to detail with a focus on accuracy and quality of work. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Strong interpersonal and communication skills, both written and verbal. Problem-solving mindset with the ability to think strategically and execute tactically. Capacity to work collaboratively in a team environment and independently when necessary. Track record of meeting and exceeding performance metrics and targets. Benefits WORK FROM HOME "FOREVER" + AU MORNING SHIFT Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt) Long term projects in a growing industry where you will make a significant impact on on someone's career. Great exchange rates! You get to keep what you make. No hefty paypal/upwork fees. Health Insurance (after 1 year) Fun and encouraging culture All expenses paid INTERNATIONAL TRAVEL incentive
This advertiser has chosen not to accept applicants from your region.
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