1,361 Service Management jobs in the Philippines
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Service Management Senior Specialist
Taguig, National Capital Region
HRTX
Posted 3 days ago
Job Viewed
Job Description
Job Title: Service Management Specialist
Shift: Mid-shift (3:00 PM 12:00 MN PHST)
Location: BGC
Budget: Open
Note: US experience is required
Key Responsibilities
- Support the operational health of the organization through data analysis, business reporting, workforce planning, and continuous process improvement
- Focus areas include business reporting and insights, process control and governance, workforce management, and continuous improvement
- Develop and maintain dashboards and reporting tools to provide actionable insights using tools such as Excel, Power BI, or Tableau
- Ensure compliance with internal policies and external standards through regular audits and monitoring
- Collaborate with stakeholders to improve transparency, efficiency, and process adherence
- Optimize staffing plans based on operational trends and forecasts
- Lead process improvement initiatives using methodologies such as Lean, Six Sigma, Agile, or PMP
- Monitor workforce performance trends and develop strategies that enhance productivity and employee engagement
- Identify opportunities for automation and recommend solutions using technologies like robotic process automation or artificial intelligence
Qualifications
- Bachelor's degree in Business, Finance, Data Analytics, or a related field
- At least three years of experience in service management or process improvement roles
- Strong experience working with US-based clients or organizations is required
- Proficient in reporting and data visualization tools such as Excel, Power BI, or Tableau
- Strong analytical, problem-solving, and communication skills
- Certification in Lean, Six Sigma, Agile, or PMP is preferred
- Familiarity with automation tools is an advantage
- Highly organized, proactive, assertive, and able to communicate with empathy
This advertiser has chosen not to accept applicants from your region.
0
Social Media Management - Customer service
National Capital Region, National Capital Region
Talent Outsourcing Channel (TORCH) Solutions
Posted 18 days ago
Job Viewed
Job Description
We are looking for a talented Social Media Management to join our dynamic team at Talent Outsourcing Channel Solutions'. As a key member of our Marketing & Communications department, you will be responsible for developing and executing engaging social media strategies across our various platforms. This is a full-time position based in Quezon City, Metro Manila.
br>What you'll be doing:
Manage and grow our company's social media presence on platforms such as Facebook, Instagram, Twitter, and LinkedIn
Create and curate high-quality, on-brand content to drive engagement and follower growth
Monitor and respond to comments, messages, and inquiries in a timely and professional manner
Analyse social media performance data and provide insights to help inform content and campaign strategies
Collaborate with the marketing team to integrate social media tactics into broader marketing initiatives
Stay up-to-date with the latest social media trends and best practices, and make recommendations for platform updates and new opportunities
What we're looking for:
Atleast HS Grad + 6 mos BPO Int. Voice exp (Must have Sprinklr experience)
With experience in social media management, digital marketing, or a related field
Strong understanding of social media platforms, algorithms, and analytics
Excellent writing and communication skills, with the ability to create compelling, on-brand content
Familiarity with social media management tools
Creative problem-solving skills and a data-driven, analytical approach
Ability to work independently and as part of a team, with a keen eye for detail
APPLY NOW!
br>What you'll be doing:
Manage and grow our company's social media presence on platforms such as Facebook, Instagram, Twitter, and LinkedIn
Create and curate high-quality, on-brand content to drive engagement and follower growth
Monitor and respond to comments, messages, and inquiries in a timely and professional manner
Analyse social media performance data and provide insights to help inform content and campaign strategies
Collaborate with the marketing team to integrate social media tactics into broader marketing initiatives
Stay up-to-date with the latest social media trends and best practices, and make recommendations for platform updates and new opportunities
What we're looking for:
Atleast HS Grad + 6 mos BPO Int. Voice exp (Must have Sprinklr experience)
With experience in social media management, digital marketing, or a related field
Strong understanding of social media platforms, algorithms, and analytics
Excellent writing and communication skills, with the ability to create compelling, on-brand content
Familiarity with social media management tools
Creative problem-solving skills and a data-driven, analytical approach
Ability to work independently and as part of a team, with a keen eye for detail
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
1
Operations Assistant (Service Management) - PERMANENT work from home, MORNING shift
0000
Scale-X Solutions
Posted 10 days ago
Job Viewed
Job Description
This is a remote position.
Job Title: Operations Assistant
Employment Type: Part time; 25 hours per week
Schedule: Flexible time; Sunday required.
Rate: 7AUD/hour
The Operations Assistant (Service Management) plays a pivotal role in supporting the General Manager by ensuring operational efficiency, compliance, and effective coordination across the organization. This role involves attending meetings, managing compliance tasks, liaising with staff and clients, and ensuring the smooth execution of organizational activities. The ideal candidate will possess strong communication skills, a background in nursing or healthcare, and experience in operational or administrative roles.
Key Responsibilities:
Operational Support: Assist the General Manager in coordinating and monitoring organizational activities. Act as a point of contact for staff to ensure tasks are completed correctly and on time. Ensure compliance with organizational policies and procedures. Client and Staff Coordination: Communicate with house staff and clients to ensure updates, reports, and compliance requirements are met. Follow up on client concerns, prepare documentation, and provide timely updates. Meeting Representation: Attend care team and client meetings on behalf of the General Manager when required. Prepare and present client updates, ensuring accurate and comprehensive communication. Documentation and Reporting: Compile and maintain documentation related to compliance, client updates, and meeting outcomes. Submit detailed reports to the General Manager for review. Communication: Serve as the primary liaison between the General Manager and other organizational stakeholders. Ensure clear and professional communication in all interactions. Training and Support: Undergo training to understand organizational systems, client requirements, and operational workflows. Support staff transition and continuity by ensuring smooth handovers and maintaining institutional knowledge.Qualifications:
Experience: Proven experience in operations, compliance, or administrative roles, preferably within a healthcare setting. Skills: Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in using communication tools (e.g., WhatsApp) and office software. Ability to confidently represent the organization in meetings and discussions. Preferred: Background in nursing or healthcare. Experience with compliance management and client relations.Key Attributes:
Maturity and professionalism. Eloquence and confidence in speaking. Proactive and quick-thinking. Ability to work independently and as part of a team
This advertiser has chosen not to accept applicants from your region.
2
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 12 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
3
Customer Service
Pampanga, Pampanga
Global Support
Posted 15 days ago
Job Viewed
Job Description
An outsourcing company provides business process or other operational tasks to a third-party company or individual, allowing the original company to focus on its core competencies. This practice can lead to cost savings, access to specialized skills, and increased efficiency
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
Laguna, Laguna
Anytime Cleaners Corp.
Posted 23 days ago
Job Viewed
Job Description
Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative / Customer
Navotas, National Capital Region
Ernest Logistics Corporation
Posted today
Job Viewed
Job Description
**JOB QUALIFICATIONS**
- Holder of any four (4) year college degree
- With at least two (2) years of direct work experience in customer service
- With at least two (2) years of work experience in the logistics and transportation industry
- With good moral character and no derogatory record
**JOB DUTIES AND RESPONSIBILITIES**
- Receives inbound sales queries through applicable means and ensures that these information are transmitted into the sales pipeline.
- Receives customer booking and ensures adherence to booking processing standards and procedures.
- Accepts bookings that are within the scope, capacity, and regulations of the company.
- Updates shipment status report on designated times w/in working day, and provides timely and accurate information when when inquired.
- Works up problematic shipments using standard procedures.
- Ensures efficient and proactive handling of customer complaints.
- Other duties that may be assigned from time-to-time.
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Navotas: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 2 years (required)
- logistics and transportation: 2 years (required)
**Language**:
- English (preferred)
- Holder of any four (4) year college degree
- With at least two (2) years of direct work experience in customer service
- With at least two (2) years of work experience in the logistics and transportation industry
- With good moral character and no derogatory record
**JOB DUTIES AND RESPONSIBILITIES**
- Receives inbound sales queries through applicable means and ensures that these information are transmitted into the sales pipeline.
- Receives customer booking and ensures adherence to booking processing standards and procedures.
- Accepts bookings that are within the scope, capacity, and regulations of the company.
- Updates shipment status report on designated times w/in working day, and provides timely and accurate information when when inquired.
- Works up problematic shipments using standard procedures.
- Ensures efficient and proactive handling of customer complaints.
- Other duties that may be assigned from time-to-time.
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Navotas: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 2 years (required)
- logistics and transportation: 2 years (required)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Mandaluyong, National Capital Region
Talent Outsourcing Channel (TORCH) Solutions
Posted today
Job Viewed
Job Description
We're looking for Customer Service Representatives to be part of our growing team! Whether you're a fresh grad or experienced in BPO, this is your chance to step up your career!
br>Available Positions & Qualifications:
Financial / Tech / Customer Service
At least SHS Graduate or 2nd Year College Level
Average to Excellent Communication Skills
Up to ₱24K Salary Package + Night Differential + Incentives < r>
Radio Satellite (Voice Account)
SHS/HS Graduate with 6 months
Up to ₱4K Salary Package + Night Differential + Incentives < r>Enjoy 2-WAY FREE GRAB RIDE if you have 6 months BPO Experience!
Customer Service (Voice 80% + Non-Voice 20%)
SHS/HS Grad with 6 months Customer Facing Experience
PERKS & BENEFITS
Competitive Base Salary: K < r>Night Differential Pay
Monthly Incentives
2-Way Free Grab Ride (for qualified candidates)
Training Provided (Onsite)
Fast Hiring Process
Start ASAP!
Apply Now!
br>Available Positions & Qualifications:
Financial / Tech / Customer Service
At least SHS Graduate or 2nd Year College Level
Average to Excellent Communication Skills
Up to ₱24K Salary Package + Night Differential + Incentives < r>
Radio Satellite (Voice Account)
SHS/HS Graduate with 6 months
Up to ₱4K Salary Package + Night Differential + Incentives < r>Enjoy 2-WAY FREE GRAB RIDE if you have 6 months BPO Experience!
Customer Service (Voice 80% + Non-Voice 20%)
SHS/HS Grad with 6 months Customer Facing Experience
PERKS & BENEFITS
Competitive Base Salary: K < r>Night Differential Pay
Monthly Incentives
2-Way Free Grab Ride (for qualified candidates)
Training Provided (Onsite)
Fast Hiring Process
Start ASAP!
Apply Now!
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
National Capital Region, National Capital Region
Telesys
Posted today
Job Viewed
Job Description
We're growing and we want YOU to be part of our Customer Service Representative team in Metro Manila!
Experience a one-day hiring process and salary offer up to 25K plus monthly commissions! br>
Your Day-to-Day:
Handle customer inquiries, provide solutions, and resolve issues across various channels.
Offer accurate information about products, services, and company policies.
Process orders, returns, and account updates efficiently.
Maintain high standards of customer service and satisfaction.
Meet performance targets for productivity, quality, and customer satisfaction.
Document interactions and transactions accurately.
Qualifications:
High school diploma or equivalent required; customer facing work experience is a plus.
No prior customer service experience necessary—we provide comprehensive training! < r>Strong communication and interpersonal skills.
Attention to detail and effective problem-solving abilities.
Ability to work in a fast-paced environment and adapt to changing customer needs.
Proficiency with customer service tools and systems is a plus but not required.
Why You Should Apply:
Competitive Salary (up to 25K)
Monthly Commissions
Fast-Track Career Growth for top performers
HMO with 2 FREE Dependents from Day 1
Free Coffee and Biscuits at the office (because work should be enjoyable!)
Pioneer Accounts (including Non-voice and Easy Accounts)
Incentives, Signing Bonuses, and More Premium Perks
Flexible Shifts (Day, Mid, and Night)
Life Insurance & Retirement Plan for qualified team members
Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you’re new to customer service or looking to elevate your career, we have a place for you! < r>
Ready to take your career to the next level? Let’s chat about how you can grow with us—apply today!
Experience a one-day hiring process and salary offer up to 25K plus monthly commissions! br>
Your Day-to-Day:
Handle customer inquiries, provide solutions, and resolve issues across various channels.
Offer accurate information about products, services, and company policies.
Process orders, returns, and account updates efficiently.
Maintain high standards of customer service and satisfaction.
Meet performance targets for productivity, quality, and customer satisfaction.
Document interactions and transactions accurately.
Qualifications:
High school diploma or equivalent required; customer facing work experience is a plus.
No prior customer service experience necessary—we provide comprehensive training! < r>Strong communication and interpersonal skills.
Attention to detail and effective problem-solving abilities.
Ability to work in a fast-paced environment and adapt to changing customer needs.
Proficiency with customer service tools and systems is a plus but not required.
Why You Should Apply:
Competitive Salary (up to 25K)
Monthly Commissions
Fast-Track Career Growth for top performers
HMO with 2 FREE Dependents from Day 1
Free Coffee and Biscuits at the office (because work should be enjoyable!)
Pioneer Accounts (including Non-voice and Easy Accounts)
Incentives, Signing Bonuses, and More Premium Perks
Flexible Shifts (Day, Mid, and Night)
Life Insurance & Retirement Plan for qualified team members
Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you’re new to customer service or looking to elevate your career, we have a place for you! < r>
Ready to take your career to the next level? Let’s chat about how you can grow with us—apply today!
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Lexie Staffing Business
Posted today
Job Viewed
Job Description
Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution. br>Process orders, forms, applications, and requests accurately.
Maintain a high level of product knowledge to provide accurate information to customers.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution. br>Process orders, forms, applications, and requests accurately.
Maintain a high level of product knowledge to provide accurate information to customers.
This advertiser has chosen not to accept applicants from your region.
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