1,628 Service Management jobs in the Philippines
Service Management Expert
Muntinlupa, National Capital Region
Fresenius Medical Care
Posted today
Job Viewed
Job Description
**Job Description**:
The Service Management GSS Manila drives the transformation of the service management structures within the SSC Manila in line with the global Service Management approach. He/She ensures the achievement of the set global objectives by leading the SSC's service management team. This includes specifically the realization of a standardized service catalog, establishing a harmonized quality and continuous improvement management, performance management, and the management of internal customer relations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Representation of the Manila SSC in the Global Service Management team to provide input and ensure service management initiatives consider the SSC Manila needs
- Realization of the global service management approach within the SSC Manila
- Building an SSC Manila service management team, setting objectives and providing guidance for the assigned team members and the process experts involved
- Owning the global standard process split for the service scope incl. identifying and tracking of gaps in the target split as well as participation in the definition of scope changes and extensions in accounting and other processes
- Ensuring the alignment of the performance management with the global standards to provide transparency about the performance of the SSC incl. potential performance issues
- Ensuring proper reporting of the SSCs performance toward the global shared service management as well as the SSC head and the relevant stakeholders
- Identifying additional reporting needs to manage performance and support development/improvement of KPIs, tools and reporting processes
- Co-development and implementation of the Quality Management/Continous Improvement approach to ensure proper identification of issues, root cause analysis, escalation paths and tracking of issue resolution
- Driving the implementation of a continuous improvement mindset to ensure identification of improvement potentials and their realization in the global environment
- Contribution to the development of a global service agreement framework
- Creation and maintenance of service agreements in close collaboration with the project teams and the operations
- Managing the customer relation by owning the methodology incl. the ticketing tools, service calls set up, customer satisfaction reviews etc.
- Monitoring the service delivery and ensure regular exchange with customers to further improve the services provided
**Qualifications**:
- Excellent interpersonal relationship skills
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Experience in dealing with multinational stakeholders in an international environment Proven track of records in process improvements
- Ability to multitask and manage more than one client account
- Effective in time management
- Goal-oriented, organized team player with specific leadership experience
- Self-motivated and self-directed
- Able to analyze data and statistics and translate results into better solutions
- In-depth understanding of Global Shared Services and Finance & Accounting (Procure to Pay, Order to Cash, Record to Report)
- Bachelor’s degree in economics, business administration, finance, sales, or relevant field; Master’s degree preferred
- 5 years’ previous work experience in finance, sales, management, key account management, or relevant experience
- Proven results of delivering client solutions/service and meeting goals
- Basic computer skills, experience with the Microsoft Office Suite, with emphasis on superior Excel skills
- Experience with SAP ERP system would be an asset
The Service Management GSS Manila drives the transformation of the service management structures within the SSC Manila in line with the global Service Management approach. He/She ensures the achievement of the set global objectives by leading the SSC's service management team. This includes specifically the realization of a standardized service catalog, establishing a harmonized quality and continuous improvement management, performance management, and the management of internal customer relations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Representation of the Manila SSC in the Global Service Management team to provide input and ensure service management initiatives consider the SSC Manila needs
- Realization of the global service management approach within the SSC Manila
- Building an SSC Manila service management team, setting objectives and providing guidance for the assigned team members and the process experts involved
- Owning the global standard process split for the service scope incl. identifying and tracking of gaps in the target split as well as participation in the definition of scope changes and extensions in accounting and other processes
- Ensuring the alignment of the performance management with the global standards to provide transparency about the performance of the SSC incl. potential performance issues
- Ensuring proper reporting of the SSCs performance toward the global shared service management as well as the SSC head and the relevant stakeholders
- Identifying additional reporting needs to manage performance and support development/improvement of KPIs, tools and reporting processes
- Co-development and implementation of the Quality Management/Continous Improvement approach to ensure proper identification of issues, root cause analysis, escalation paths and tracking of issue resolution
- Driving the implementation of a continuous improvement mindset to ensure identification of improvement potentials and their realization in the global environment
- Contribution to the development of a global service agreement framework
- Creation and maintenance of service agreements in close collaboration with the project teams and the operations
- Managing the customer relation by owning the methodology incl. the ticketing tools, service calls set up, customer satisfaction reviews etc.
- Monitoring the service delivery and ensure regular exchange with customers to further improve the services provided
**Qualifications**:
- Excellent interpersonal relationship skills
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Experience in dealing with multinational stakeholders in an international environment Proven track of records in process improvements
- Ability to multitask and manage more than one client account
- Effective in time management
- Goal-oriented, organized team player with specific leadership experience
- Self-motivated and self-directed
- Able to analyze data and statistics and translate results into better solutions
- In-depth understanding of Global Shared Services and Finance & Accounting (Procure to Pay, Order to Cash, Record to Report)
- Bachelor’s degree in economics, business administration, finance, sales, or relevant field; Master’s degree preferred
- 5 years’ previous work experience in finance, sales, management, key account management, or relevant experience
- Proven results of delivering client solutions/service and meeting goals
- Basic computer skills, experience with the Microsoft Office Suite, with emphasis on superior Excel skills
- Experience with SAP ERP system would be an asset
This advertiser has chosen not to accept applicants from your region.
0
IT Service Management Associate
Binondo, Metropolitan Manila
Suy Sing Commercial Corporation
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on service management processes
- Responsible for the effective implementation of incident management process and carry out the respective reporting procedures
- Identify, initiate, schedule and conduct incident and problem reviews and investigations
- Responsible for designing strategic approach to manage changes that fall within the framework of change management.
- Support the design, development, transition and management of production systems.
- Responsible for conducting impact analyses, change readiness assessment and key stakeholders identification.
- Responsible for evaluating the risks of incidents, problems and changes, and provide actionable guidelines on reducing the impact to the organization
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
**Service Management Qualifications**:
- Bachelor’s degree in Information Technology or related field
- ITIL V3 or V4 certification is an advantage
- 2 year's experience in IT service management
- Strong communication skills for relaying technical information
- Background in Jira Service Management or BMC Remedy is an advantage
- Willing to be trained in ITIL Processes
- Must have a Laptop/Computer and Stable Connection for temporary remote work
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Employee discount
- Free parking
- Health insurance
- Paid training
- Pay raise
- Staff meals provided
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on service management processes
- Responsible for the effective implementation of incident management process and carry out the respective reporting procedures
- Identify, initiate, schedule and conduct incident and problem reviews and investigations
- Responsible for designing strategic approach to manage changes that fall within the framework of change management.
- Support the design, development, transition and management of production systems.
- Responsible for conducting impact analyses, change readiness assessment and key stakeholders identification.
- Responsible for evaluating the risks of incidents, problems and changes, and provide actionable guidelines on reducing the impact to the organization
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
**Service Management Qualifications**:
- Bachelor’s degree in Information Technology or related field
- ITIL V3 or V4 certification is an advantage
- 2 year's experience in IT service management
- Strong communication skills for relaying technical information
- Background in Jira Service Management or BMC Remedy is an advantage
- Willing to be trained in ITIL Processes
- Must have a Laptop/Computer and Stable Connection for temporary remote work
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Employee discount
- Free parking
- Health insurance
- Paid training
- Pay raise
- Staff meals provided
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Service Management Senior Specialist
Taguig, National Capital Region
HRTX
Posted 23 days ago
Job Viewed
Job Description
Job Title: Service Management Specialist
Shift: Mid-shift (3:00 PM 12:00 MN PHST)
Location: BGC
Budget: Open
Note: US experience is required
Key Responsibilities
- Support the operational health of the organization through data analysis, business reporting, workforce planning, and continuous process improvement
- Focus areas include business reporting and insights, process control and governance, workforce management, and continuous improvement
- Develop and maintain dashboards and reporting tools to provide actionable insights using tools such as Excel, Power BI, or Tableau
- Ensure compliance with internal policies and external standards through regular audits and monitoring
- Collaborate with stakeholders to improve transparency, efficiency, and process adherence
- Optimize staffing plans based on operational trends and forecasts
- Lead process improvement initiatives using methodologies such as Lean, Six Sigma, Agile, or PMP
- Monitor workforce performance trends and develop strategies that enhance productivity and employee engagement
- Identify opportunities for automation and recommend solutions using technologies like robotic process automation or artificial intelligence
Qualifications
- Bachelor's degree in Business, Finance, Data Analytics, or a related field
- At least three years of experience in service management or process improvement roles
- Strong experience working with US-based clients or organizations is required
- Proficient in reporting and data visualization tools such as Excel, Power BI, or Tableau
- Strong analytical, problem-solving, and communication skills
- Certification in Lean, Six Sigma, Agile, or PMP is preferred
- Familiarity with automation tools is an advantage
- Highly organized, proactive, assertive, and able to communicate with empathy
This advertiser has chosen not to accept applicants from your region.
2
Social Media Management - Customer service
National Capital Region, National Capital Region
Talent Outsourcing Channel (TORCH) Solutions
Posted 9 days ago
Job Viewed
Job Description
We are looking for a talented Social Media Management to join our dynamic team at Talent Outsourcing Channel Solutions'. As a key member of our Marketing & Communications department, you will be responsible for developing and executing engaging social media strategies across our various platforms. This is a full-time position based in Quezon City, Metro Manila.
br>What you'll be doing:
Manage and grow our company's social media presence on platforms such as Facebook, Instagram, Twitter, and LinkedIn
Create and curate high-quality, on-brand content to drive engagement and follower growth
Monitor and respond to comments, messages, and inquiries in a timely and professional manner
Analyse social media performance data and provide insights to help inform content and campaign strategies
Collaborate with the marketing team to integrate social media tactics into broader marketing initiatives
Stay up-to-date with the latest social media trends and best practices, and make recommendations for platform updates and new opportunities
What we're looking for:
Atleast HS Grad + 6 mos BPO Int. Voice exp (Must have Sprinklr experience)
With experience in social media management, digital marketing, or a related field
Strong understanding of social media platforms, algorithms, and analytics
Excellent writing and communication skills, with the ability to create compelling, on-brand content
Familiarity with social media management tools
Creative problem-solving skills and a data-driven, analytical approach
Ability to work independently and as part of a team, with a keen eye for detail
APPLY NOW!
br>What you'll be doing:
Manage and grow our company's social media presence on platforms such as Facebook, Instagram, Twitter, and LinkedIn
Create and curate high-quality, on-brand content to drive engagement and follower growth
Monitor and respond to comments, messages, and inquiries in a timely and professional manner
Analyse social media performance data and provide insights to help inform content and campaign strategies
Collaborate with the marketing team to integrate social media tactics into broader marketing initiatives
Stay up-to-date with the latest social media trends and best practices, and make recommendations for platform updates and new opportunities
What we're looking for:
Atleast HS Grad + 6 mos BPO Int. Voice exp (Must have Sprinklr experience)
With experience in social media management, digital marketing, or a related field
Strong understanding of social media platforms, algorithms, and analytics
Excellent writing and communication skills, with the ability to create compelling, on-brand content
Familiarity with social media management tools
Creative problem-solving skills and a data-driven, analytical approach
Ability to work independently and as part of a team, with a keen eye for detail
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
3
Operations Assistant (Service Management) - PERMANENT work from home, MORNING shift
0000
Scale-X Solutions
Posted 2 days ago
Job Viewed
Job Description
This is a remote position.
Job Title: Operations Assistant
Employment Type: Part time; 25 hours per week
Schedule: Flexible time; Sunday required.
Rate: 7AUD/hour
The Operations Assistant (Service Management) plays a pivotal role in supporting the General Manager by ensuring operational efficiency, compliance, and effective coordination across the organization. This role involves attending meetings, managing compliance tasks, liaising with staff and clients, and ensuring the smooth execution of organizational activities. The ideal candidate will possess strong communication skills, a background in nursing or healthcare, and experience in operational or administrative roles.
Key Responsibilities:
Operational Support: Assist the General Manager in coordinating and monitoring organizational activities. Act as a point of contact for staff to ensure tasks are completed correctly and on time. Ensure compliance with organizational policies and procedures. Client and Staff Coordination: Communicate with house staff and clients to ensure updates, reports, and compliance requirements are met. Follow up on client concerns, prepare documentation, and provide timely updates. Meeting Representation: Attend care team and client meetings on behalf of the General Manager when required. Prepare and present client updates, ensuring accurate and comprehensive communication. Documentation and Reporting: Compile and maintain documentation related to compliance, client updates, and meeting outcomes. Submit detailed reports to the General Manager for review. Communication: Serve as the primary liaison between the General Manager and other organizational stakeholders. Ensure clear and professional communication in all interactions. Training and Support: Undergo training to understand organizational systems, client requirements, and operational workflows. Support staff transition and continuity by ensuring smooth handovers and maintaining institutional knowledge.Qualifications:
Experience: Proven experience in operations, compliance, or administrative roles, preferably within a healthcare setting. Skills: Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in using communication tools (e.g., WhatsApp) and office software. Ability to confidently represent the organization in meetings and discussions. Preferred: Background in nursing or healthcare. Experience with compliance management and client relations.Key Attributes:
Maturity and professionalism. Eloquence and confidence in speaking. Proactive and quick-thinking. Ability to work independently and as part of a team
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 3 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Pampanga, Pampanga
Global Support
Posted 7 days ago
Job Viewed
Job Description
An outsourcing company provides business process or other operational tasks to a third-party company or individual, allowing the original company to focus on its core competencies. This practice can lead to cost savings, access to specialized skills, and increased efficiency
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Laguna, Laguna
Anytime Cleaners Corp.
Posted 14 days ago
Job Viewed
Job Description
Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Pasig, Palawan
PhStack
Posted today
Job Viewed
Job Description
Customer service Representative/One Day Process
Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.
**Benefits**:
Up to Php 27,000 salary
- Plus allowances / Plus 10K Sign-on BONUS
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities ( willing to go onsite for interview)
**QUALIFICATIONS**:
**Requirements**:
- At least HS/SHS graduate with diploma
- With at least 6 months of BPO experience
- Strong communication skills, both written and verbal
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office
- Willing to work onsite in Bridgetowne, Pasig City
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.
**Benefits**:
Up to Php 27,000 salary
- Plus allowances / Plus 10K Sign-on BONUS
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities ( willing to go onsite for interview)
**QUALIFICATIONS**:
**Requirements**:
- At least HS/SHS graduate with diploma
- With at least 6 months of BPO experience
- Strong communication skills, both written and verbal
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office
- Willing to work onsite in Bridgetowne, Pasig City
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
8
Customer Service
GDV Business Services Co.
Posted today
Job Viewed
Job Description
ONE OF THE LARGEST BPO COMPANY IS CURRENTLY HIRING MULTIPLE SITES ARE CURRENTLY HIRING AND IN NEED OF AGENTS FOR OUR INTERNATIONAL ACCOUNTS
**BASIC QUALIFICATIONS**:
*possible 1 DAY ONSITE PROCESS
*At least 18 years old
*Accepting Non-BPO / No BPO experience with excellent communication skills.
- We do have DAYSHIFT
*Completed Senior High School or High School graduate of the old curriculum
*Can WORK ONSITE and START ASAP.
*With at least 6 months of call center experience.
*Fresh graduate is accepted here
*Graduate with BPO experience is advantage
- up to 25,000 monthly salary package
Just CLICK THE BUTTON TO APPLY and submit your updated resume.
**Salary**: Php17,000.00 - Php25,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
**BASIC QUALIFICATIONS**:
*possible 1 DAY ONSITE PROCESS
*At least 18 years old
*Accepting Non-BPO / No BPO experience with excellent communication skills.
- We do have DAYSHIFT
*Completed Senior High School or High School graduate of the old curriculum
*Can WORK ONSITE and START ASAP.
*With at least 6 months of call center experience.
*Fresh graduate is accepted here
*Graduate with BPO experience is advantage
- up to 25,000 monthly salary package
Just CLICK THE BUTTON TO APPLY and submit your updated resume.
**Salary**: Php17,000.00 - Php25,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
9