77 Service Industry jobs in Tanza
Customer Service Representative
Pasay, National Capital Region
Dynamic Talent Solutions
Posted 2 days ago
Job Viewed
Job Description
The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. Assist customer queries, collect loan payments, and resolve delinquent customer loans by leveraging retention and liquidation strategies. Manage customer contact through inbound call queues and outbound dialer campaigns. Adhere to investor servicing guidelines and internal policies and procedures.
br>
Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.
Provide accurate and relevant information to the customer.
Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
Effectively provide prompt, accurate and professional responses to customer inquiries
Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
Display active listening skills
Document loan activity on MSP
Actively collect on past due payments
Establish payment arrangements and determine strategies to resolve delinquency
Foreclosure questions and concerns
Determine the reason for default
Counsel customers about consequences of delinquency
Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
Payment Collection and Deal Production
Requirements
College degree preferred.
Open to College undergraduates with 12 months BPO experience preferable in collections department.
Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls.
Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things.
Ability to work independently.
B2 level English communication skill verbal or written
Stable Internet connection – Hybrid work from home model
br>
Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.
Provide accurate and relevant information to the customer.
Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
Effectively provide prompt, accurate and professional responses to customer inquiries
Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
Display active listening skills
Document loan activity on MSP
Actively collect on past due payments
Establish payment arrangements and determine strategies to resolve delinquency
Foreclosure questions and concerns
Determine the reason for default
Counsel customers about consequences of delinquency
Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
Payment Collection and Deal Production
Requirements
College degree preferred.
Open to College undergraduates with 12 months BPO experience preferable in collections department.
Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls.
Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things.
Ability to work independently.
B2 level English communication skill verbal or written
Stable Internet connection – Hybrid work from home model
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Pasay, National Capital Region
ACCPRO International
Posted 12 days ago
Job Viewed
Job Description
DUTIES and RESPONSIBILITIES:
br>Excellent communication and phone skills, with an ability to think and react to situations
confidently
Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions
Appropriately communicate brand and corporate position, foster and maintain excellent customer relationship and build rapport in every customer contact via telephone or written correspondence
Able to create a need and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports for existing customers utilizing web based tools or proprietary software
Experience in sales and client account management is a must. Sales and marketing experience in the sports and entertainment industry is preferred
br>Excellent communication and phone skills, with an ability to think and react to situations
confidently
Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions
Appropriately communicate brand and corporate position, foster and maintain excellent customer relationship and build rapport in every customer contact via telephone or written correspondence
Able to create a need and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports for existing customers utilizing web based tools or proprietary software
Experience in sales and client account management is a must. Sales and marketing experience in the sports and entertainment industry is preferred
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Pasay City, National Capital Region
KLG International, Inc. - Foodservice Division
Posted 13 days ago
Job Viewed
Job Description
JOB RESPONSIBILITIES
br>- Responsible for providing support to customers by answering inquiries, resolving complaints, preparing quotations and processing orders.
- Assists walk-in customers, responds to telephone inquiries, provides answers and suggests solutions to customer needs.
- Coordinates with Territory Sales consultants and other departments in line with stocks allocations and updating of customer database.
JOB QUALIFICATIONS
- Graduate of any four (4) year course
- Customer service oriented
- Good communication skills.
PERKS AND BENEFITS
- Incentives
- Paid Training
- Paid Leaves including Birthday Leave
- Communication Allowance
- Health Card
- Life Insurance
- Free parking
- Employee Discount
br>- Responsible for providing support to customers by answering inquiries, resolving complaints, preparing quotations and processing orders.
- Assists walk-in customers, responds to telephone inquiries, provides answers and suggests solutions to customer needs.
- Coordinates with Territory Sales consultants and other departments in line with stocks allocations and updating of customer database.
JOB QUALIFICATIONS
- Graduate of any four (4) year course
- Customer service oriented
- Good communication skills.
PERKS AND BENEFITS
- Incentives
- Paid Training
- Paid Leaves including Birthday Leave
- Communication Allowance
- Health Card
- Life Insurance
- Free parking
- Employee Discount
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Officer
Muntinlupa, National Capital Region
Arrow Electronics, Inc.
Posted today
Job Viewed
Job Description
**Position**:
Customer Service Officer
**What You'll Be Doing**
- Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
- Working in close collaboration with Field Sales and Inside Sales, handle TEAM Setup / Pre-Order & Order Entries.
- Responsible for Customer Master File management as well as handling VAT refunds for customer returns.
- Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
- Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
- Submit Customer Surveys and correct post-delivery issues
**What We Are Looking For**
- Bachelor's Degree
- 2-3 years of relevant experience in a customer service / order processing job function
- Experience within the electronics or high technology industry is an advantage
- Excellent customer service and interpersonal skills
- Excellent communication skills
- Demonstrated analytical and problem-solving skills
- Skill in prioritizing requests, work, and multi-tasking
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more!
**About Arrow**
**Location**:
PH-Muntinlupa City, Philipines (Insular Life Corporate)
**Time Type**:
Full time
**Job Category**:
Business Support
Customer Service Officer
**What You'll Be Doing**
- Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
- Working in close collaboration with Field Sales and Inside Sales, handle TEAM Setup / Pre-Order & Order Entries.
- Responsible for Customer Master File management as well as handling VAT refunds for customer returns.
- Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
- Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
- Submit Customer Surveys and correct post-delivery issues
**What We Are Looking For**
- Bachelor's Degree
- 2-3 years of relevant experience in a customer service / order processing job function
- Experience within the electronics or high technology industry is an advantage
- Excellent customer service and interpersonal skills
- Excellent communication skills
- Demonstrated analytical and problem-solving skills
- Skill in prioritizing requests, work, and multi-tasking
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more!
**About Arrow**
**Location**:
PH-Muntinlupa City, Philipines (Insular Life Corporate)
**Time Type**:
Full time
**Job Category**:
Business Support
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
General Trias, Cavite
INTEGRATED FLEET MANAGEMENT SOLUTIONS OPC
Posted today
Job Viewed
Job Description
WE'RE HIRING CUSTOMER SERVICE REPRESENTATIVE
**Job Description**:
- Responsibilities include customer service calls, issues, and concerns.
- Provide reliable, remarkable support to every consumer.
Qualifications:
- Must have previous work with BPO companies is preferred.
Excellent written and communication skills in english.
- Ability to multitask, prioritize and manage time efficiently
- Willing to be assigned in General Trias, Cavite.
**Salary**: Php14,000.00 - Php16,000.00 per month
Schedule:
- 12 hour shift
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- General Trias, Cavite: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
**Job Description**:
- Responsibilities include customer service calls, issues, and concerns.
- Provide reliable, remarkable support to every consumer.
Qualifications:
- Must have previous work with BPO companies is preferred.
Excellent written and communication skills in english.
- Ability to multitask, prioritize and manage time efficiently
- Willing to be assigned in General Trias, Cavite.
**Salary**: Php14,000.00 - Php16,000.00 per month
Schedule:
- 12 hour shift
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- General Trias, Cavite: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Imus, Cavite
MC Home Depot, Inc.
Posted today
Job Viewed
Job Description
**Job Summary**:
The Customer Service Representative is responsible for directly interacting with customers to provide and process information in response to inquiries, concerns and requests related to products and services via the telephone or in person.
**Job Specification**:
- Educational Attainment
Preferably, but not necessary,a graduate of secondary education or vocational course
- Work Experience
At least 1 year of customer service work experience
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Imus, Cavite: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
The Customer Service Representative is responsible for directly interacting with customers to provide and process information in response to inquiries, concerns and requests related to products and services via the telephone or in person.
**Job Specification**:
- Educational Attainment
Preferably, but not necessary,a graduate of secondary education or vocational course
- Work Experience
At least 1 year of customer service work experience
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Imus, Cavite: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Muntinlupa, National Capital Region
GDV Business Services Co.
Posted today
Job Viewed
Job Description
The primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.
- Answering incoming calls from customers
- Resolving customer inquiries/requests
- Developing and maintaining accurate files
- Ensuring customer requests are handled in an appropriate and timely manner
- Providing cutting-edge service in a friendly, confident and knowledgeable manner
**Requirements**:
- High School Graduate (Old Curriculum), SHS Graduate, College undergraduate or college graduate
- Have an experience of at least six (6) months in the BPO industry
- Have working knowledge on computers
- Have good customer service, multi-tasking and problem-solving skills
- Are willing to work in shifting schedule
**Why join us?**
Opportunity within a company with a solid track record of performance
Attractive Salary & Benefits
Work alongside & learn from best in class talent
**Salary**: Php17,000.00 - Php27,000.00 per month
**Benefits**:
- Company Christmas gift
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Flexible shift
- Rotational shift
- Shift system
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Muntinlupa City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
- Answering incoming calls from customers
- Resolving customer inquiries/requests
- Developing and maintaining accurate files
- Ensuring customer requests are handled in an appropriate and timely manner
- Providing cutting-edge service in a friendly, confident and knowledgeable manner
**Requirements**:
- High School Graduate (Old Curriculum), SHS Graduate, College undergraduate or college graduate
- Have an experience of at least six (6) months in the BPO industry
- Have working knowledge on computers
- Have good customer service, multi-tasking and problem-solving skills
- Are willing to work in shifting schedule
**Why join us?**
Opportunity within a company with a solid track record of performance
Attractive Salary & Benefits
Work alongside & learn from best in class talent
**Salary**: Php17,000.00 - Php27,000.00 per month
**Benefits**:
- Company Christmas gift
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Flexible shift
- Rotational shift
- Shift system
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Muntinlupa City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Carmona, Cavite
Mets Logistics Inc
Posted today
Job Viewed
Job Description
Minimum qualifications:
**Bachelor's degree in business, marketing or related field
**Must have comprehensive and current knowledge of industry trends
**Must have the drive and energy to manage multiple accounts while looking for new prospective clients
**Must have excellent verbal and communication skills
**Must have the ability to understand client needs and handle the negotiation process
**Must have strong time management skills
**Must be proficient in MS Office and Google drive
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Bachelor's degree in business, marketing or related field
**Must have comprehensive and current knowledge of industry trends
**Must have the drive and energy to manage multiple accounts while looking for new prospective clients
**Must have excellent verbal and communication skills
**Must have the ability to understand client needs and handle the negotiation process
**Must have strong time management skills
**Must be proficient in MS Office and Google drive
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Muntinlupa, National Capital Region
Ubiquity Global Services
Posted today
Job Viewed
Job Description
**We’re hiring.**
Ubiquity is hiring for **Customer Service Representatives** to join our pioneer team in **Laguna**. Our Customer Service Representatives is an integral role in the operations of our Laguna office.
**We’re made of something different.**
We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals - every person, in every role, for our company and our clients. Think you have what it takes? **Join us!**
**The details.**
Day-to-day responsibilities:
- Attends to customers' needs by answering product and service-related queries
- Provides product overview and information about other services and offerings
- suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed
- Preferably with atleast 6 months of BPO Experience
- At least High School Educational Attainment
- Average Communication Skills
- Amenable to work onsite in **Southwoods Mall Biñan Laguna**:
- Amenable to work on Graveyard/Nigh shift schedule
- Complete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance
**The Perks.**
- Life Insurance Benefits
- Learning and Development Opportunities
- Retirement Benefits
**What we do.**
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.
**We want you.**
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 per month
**Benefits**:
- Additional leave
- Flextime
- On-site parking
- Paid training
- Staff meals provided
- Transportation service provided
Schedule:
- 8 hour shift
- Afternoon shift
- Evening shift
- Flexible shift
- Night shift
- Shift system
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
Ubiquity is hiring for **Customer Service Representatives** to join our pioneer team in **Laguna**. Our Customer Service Representatives is an integral role in the operations of our Laguna office.
**We’re made of something different.**
We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals - every person, in every role, for our company and our clients. Think you have what it takes? **Join us!**
**The details.**
Day-to-day responsibilities:
- Attends to customers' needs by answering product and service-related queries
- Provides product overview and information about other services and offerings
- suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed
- Preferably with atleast 6 months of BPO Experience
- At least High School Educational Attainment
- Average Communication Skills
- Amenable to work onsite in **Southwoods Mall Biñan Laguna**:
- Amenable to work on Graveyard/Nigh shift schedule
- Complete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance
**The Perks.**
- Life Insurance Benefits
- Learning and Development Opportunities
- Retirement Benefits
**What we do.**
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.
**We want you.**
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 per month
**Benefits**:
- Additional leave
- Flextime
- On-site parking
- Paid training
- Staff meals provided
- Transportation service provided
Schedule:
- 8 hour shift
- Afternoon shift
- Evening shift
- Flexible shift
- Night shift
- Shift system
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Pasay City, National Capital Region
HRTX
Posted 7 days ago
Job Viewed
Job Description
Job Description:
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will act as a liaison between the company and its customers, providing product/services information, resolving any emerging issues, and ensuring overall customer satisfaction. The ideal candidate is resourceful, empathetic, and committed to delivering an excellent customer experience.
Qualifications:- High school diploma or equivalent; college degree preferred
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices is a plus
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication and presentation skills (verbal and written)
This advertiser has chosen not to accept applicants from your region.
9