10 Service Industry jobs in Tanza
Channel Sales Head (E-commerce and Food Service Solutions)
Parañaque City, National Capital Region
Mondelez International
Posted 21 days ago
Job Viewed
Job Description
**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.
**How you will contribute**
You will:
+ Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.
+ Execute the strategy for the customer
+ Ensure the delivery of JCBP (Joint Customer Business Plan).
+ Optimize the use of resources in order to obtain more profitability in the operations.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Customer-facing roles
+ Growing revenue and market share
+ Delivering results and problem solving
+ Understanding multiple customers, go-to market strategies, structure and business practices
+ Negotiating and influencing skills
**More about this role**
**What you need to know about this position:**
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like** **_Oreo_** **and** **_Tiger_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Jacob's_** **crackers,** **_Cadbury Dairy Milk_** **chocolate,** **_Tang_** **powdered beverage,** **_Halls_** **candy and** **_Eden_** **cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Account Management
Sales
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.
**How you will contribute**
You will:
+ Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.
+ Execute the strategy for the customer
+ Ensure the delivery of JCBP (Joint Customer Business Plan).
+ Optimize the use of resources in order to obtain more profitability in the operations.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Customer-facing roles
+ Growing revenue and market share
+ Delivering results and problem solving
+ Understanding multiple customers, go-to market strategies, structure and business practices
+ Negotiating and influencing skills
**More about this role**
**What you need to know about this position:**
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like** **_Oreo_** **and** **_Tiger_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Jacob's_** **crackers,** **_Cadbury Dairy Milk_** **chocolate,** **_Tang_** **powdered beverage,** **_Halls_** **candy and** **_Eden_** **cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Account Management
Sales
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Pasay City, National Capital Region
HRTX
Posted 12 days ago
Job Viewed
Job Description
Responsibilities
- Interact with customers and provide them with information and assistance.
- Create, manage, and drive closure on service requests.
- Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
- Typically handles straightforward problems/issues and refers more complex issues to senior staff.
- Provide excellent customer service by focusing on providing a great experience.
Qualifications
- With at least one (1) year international voice BPO experience
- Good or above average English communications skills
- Strong customer orientation skills
This advertiser has chosen not to accept applicants from your region.
1
Csr - Customer Service Representative
Muntinlupa, National Capital Region
NETL BPO SERVICES INC
Posted today
Job Viewed
Job Description
1.Ensure excellent service standards and maintain high customer satisfaction while responding promptly to customers inquiries
2. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution and accurately record and log interaction with customers and updates account information and able to retrieve this information to create reports for management
3. Guide customers through troubleshooting, navigating the company site or using the products or services
4. To attract potential customers by answering product and service questions; suggesting information about other products and services
5. To collate with the accounts department in the opening of accounts, deposits, transfers and withdrawals from and to customers’ accounts and to perform this transactions accurately
5. Fluent communication and reporting with management regarding the company’s products and to recommend potential products or services to management by collecting customer information and analyzing customer needs through the knowledge of the company products.
6. Help to train new employees and inform them about the company’s customer management policies
**Requirements**:
- Experience in customer service is required
- Excellent communication in English, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Comfortable working in fast-paced environments
- Sports and betting knowledge is a plus but not required
- Amenable to work on shifting schedules esp. 4:00AM to 1:00PM and 6:00AM to 3:00PM
- Willing to report onsite - Alabang office
**Salary**: Php15,000.00 - Php25,000.00 per month
Schedule:
- Early shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
COVID-19 considerations:
Follow the safety and health protocol set by the building administrator and PH government.
**Experience**:
- Customer Service Representative: 1 year (required)
2. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution and accurately record and log interaction with customers and updates account information and able to retrieve this information to create reports for management
3. Guide customers through troubleshooting, navigating the company site or using the products or services
4. To attract potential customers by answering product and service questions; suggesting information about other products and services
5. To collate with the accounts department in the opening of accounts, deposits, transfers and withdrawals from and to customers’ accounts and to perform this transactions accurately
5. Fluent communication and reporting with management regarding the company’s products and to recommend potential products or services to management by collecting customer information and analyzing customer needs through the knowledge of the company products.
6. Help to train new employees and inform them about the company’s customer management policies
**Requirements**:
- Experience in customer service is required
- Excellent communication in English, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Comfortable working in fast-paced environments
- Sports and betting knowledge is a plus but not required
- Amenable to work on shifting schedules esp. 4:00AM to 1:00PM and 6:00AM to 3:00PM
- Willing to report onsite - Alabang office
**Salary**: Php15,000.00 - Php25,000.00 per month
Schedule:
- Early shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
COVID-19 considerations:
Follow the safety and health protocol set by the building administrator and PH government.
**Experience**:
- Customer Service Representative: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Paranaque
Parañaque, National Capital Region
TASQ Staffing Solutions
Posted 21 days ago
Job Viewed
Job Description
We're hiring for detail-oriented and proactive Customer Service Representatives to join a fast-growing team responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Required Skills and Qualifications
- HS Graduates (old curriculum) or SHS Graduates with at least 6 months of international BPO experience
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Paranaque
- Amenable to work on shifting schedule
- Can start ASAP
- Must be resourceful and able to solve problems while ensuring compliance to processes and policies
- Able to collaborate with other team members and is receptive to feedback
This advertiser has chosen not to accept applicants from your region.
3
GI Pod Customer Service Representative
Carmona, Cavite
Iron Mountain
Posted 8 days ago
Job Viewed
Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative (Logistics/freight
San Pedro, Laguna
Yngen Datacom Corporation
Posted today
Job Viewed
Job Description
Strong communication skills
- **MUST HAVE 1 year experience working with Shipping/Freight forwarding services industry**
- Bachelor's/College Degree in Customs Administration is an advantage
- With pleasing personality
- **Day Shift only (8:00AM-5:30PM)**
**Salary**: Php16,000.00 - Php20,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- How many working experiences do you have in the Logistics industry?
- **MUST HAVE 1 year experience working with Shipping/Freight forwarding services industry**
- Bachelor's/College Degree in Customs Administration is an advantage
- With pleasing personality
- **Day Shift only (8:00AM-5:30PM)**
**Salary**: Php16,000.00 - Php20,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- How many working experiences do you have in the Logistics industry?
This advertiser has chosen not to accept applicants from your region.
5
Spanish Bilingual Customer Service Representative
Pasay City, National Capital Region
HRTX
Posted 12 days ago
Job Viewed
Job Description
Job Summary:
We are seeking a Spanish Bilingual Customer Service Representative to join the team and deliver exceptional service to our diverse customer base. In this role, you will provide support to Spanish speaking customers, resolving inquiries, processing orders, and ensuring a positive customer experience across various communication channels.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or other platforms in both English and Spanish.
- Handle customer concerns and complaints professionally and empathetically, ensuring resolution and customer satisfaction.
- Accurately document interactions and follow up as needed to ensure timely resolution.
- Process orders, returns, exchanges, and other customer requests with efficiency and accuracy.
- Provide product or service information, troubleshooting steps, and general assistance.
- Collaborate with internal departments to escalate and resolve complex issues.
- Maintain knowledge of company products, policies, and procedures.
- Meet or exceed performance metrics including response time, customer satisfaction, and issue resolution.
Requirements:
- 1 year international voice BPO Bilingual
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Advisor - Homecoming - Alabang 2025
Muntinlupa City, National Capital Region
Concentrix
Posted 28 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Homecoming - Alabang 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Homecoming - Alabang 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Advisor - Digital Intake - Alabang 2025
Muntinlupa City, National Capital Region
Concentrix
Posted 28 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Digital Intake - Alabang 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Digital Intake - Alabang 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Specialist in Laguna - with Bpo
San Pedro, Laguna
Metacom North
Posted today
Job Viewed
Job Description
Job Responsibilities:
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
**Job Qualifications**:
- Must High school graduate
- With at least 6 months of BPO experience
- Must have strong verbal and written English communication skills
- Can do onsite work in Laguna, Alabang or Cavite
- High School Graduate (Old Curriculum) with at least 1-year BPO experience and have excellent communication skills
**Salary**: Php18,000.00 - Php25,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Education**:
- Junior High School (preferred)
**Language**:
- English (preferred)
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
**Job Qualifications**:
- Must High school graduate
- With at least 6 months of BPO experience
- Must have strong verbal and written English communication skills
- Can do onsite work in Laguna, Alabang or Cavite
- High School Graduate (Old Curriculum) with at least 1-year BPO experience and have excellent communication skills
**Salary**: Php18,000.00 - Php25,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Education**:
- Junior High School (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
9