683 Service Industry jobs in the Philippines
Food Service Assitant
Makati, National Capital Region
Robinsons Supermarket Corporation
Posted today
Job Viewed
Job Description
Responsible in assisting with the preparation and the serving of food and beverages ,RTE goods t ocustomers
**Job Description**:
- Must possess at least Senior High School Diploma or an Associate Degree in any field
- Preferably with at least 5 months experience Retail or Fast food
- Must be customer service oriented
**Salary**: Php570.00 - Php14,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
**Job Description**:
- Must possess at least Senior High School Diploma or an Associate Degree in any field
- Preferably with at least 5 months experience Retail or Fast food
- Must be customer service oriented
**Salary**: Php570.00 - Php14,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
0
Food Service Crew Member
Pasay, Camarines Sur
City Service Corporation
Posted today
Job Viewed
Job Description
At least College Level
With experience in Fast Food Restaurant
**Salary**: From Php14,800.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
COVID-19 considerations:
All applicants are required to wear face mask
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
With experience in Fast Food Restaurant
**Salary**: From Php14,800.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
COVID-19 considerations:
All applicants are required to wear face mask
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
1
(Cafeteria) Food Service Supervisor
Parañaque Premier Hospital & Medical Center
Posted today
Job Viewed
Job Description
He/ she directs and coordinates the total operation of food operations, food preparation, food service, vending and catering services of the hospital. He/ she provides customer service and staff supervision, quality control, food safety and cleanliness, sustainability, food and supply ordering and requisitions and record keeping with accountability for profit and loss of cafeteria operations.
**DUTIES AND RESPONSIBILITIES**:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
1. Supervises food servers and cooks in hospital in maintaining cleanliness of food service areas and equipment.
2. Prepares the work schedules of staff on a regular basis ensuring work load balance among staff on duty to promote efficiency of operations.
3. Plans, assigns, and reviews work of assigned staff; adjusting work assignments as necessary to respond to fluctuating workloads.
4. Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met.
5. Requisitions and inspects foodstuffs, supplies, and equipment to maintain stock levels and ensure standards of quality are met.
6. Inventories goods on hand and initiates purchase orders for all food goods in the cafeteria.
7. Analyzes and monitors food and supply costs and revenue data on daily, weekly and monthly basis.
8. Prepares financial reports such as profit and loss statements as needed to ensure food service operations stay within allotted budget.
9. Analyzes and understands kitchen equipment malfunctions. Schedules and oversee equipment repairs.
10. Performs regular investigation on regular basis and to oversee transaction to maintain product quality and specification programs.
11. Obtains feedback from customers regarding the quality of food served and services provided, and takes steps necessary to ensure customer satisfaction.
12. Prepares cycle menu for cafeteria, board meetings and any other department meeting.
13. Encodes sales to BIR thru online, cafeteria salary deduction of Employees,
14. Submits end of the month report to the accounting department.
15. Performs other tasks when the needs arise.
**GENERAL QUALIFICATIONS STANDARD**:
- Bachelor's/College Degree in Nutrition
- Registered Nutritionist-Dietitian
- At least 3 Year(s) of working experience in the related field is required for this position.
- At least 2 years supervisory experience
- Excellent customer service skills especially in managing irate client patients
- Excellent culinary skills, food handling and preparation
- Knowledgeable in food safety practices and sanitary
- Able to handle positively any constructive criticisms from internal and external clients
- Required Skill(s): MS Office; above satisfactory oral and written communication skills; interpersonal skills; good planning & organizing skills, and leadership skills.
**Job Types**: Full-time, Permanent
**Salary**: Php16,000.00 - Php18,000.00 per month
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Parañaque City: Reliably commute or planning to relocate before starting work (required)
**DUTIES AND RESPONSIBILITIES**:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
1. Supervises food servers and cooks in hospital in maintaining cleanliness of food service areas and equipment.
2. Prepares the work schedules of staff on a regular basis ensuring work load balance among staff on duty to promote efficiency of operations.
3. Plans, assigns, and reviews work of assigned staff; adjusting work assignments as necessary to respond to fluctuating workloads.
4. Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met.
5. Requisitions and inspects foodstuffs, supplies, and equipment to maintain stock levels and ensure standards of quality are met.
6. Inventories goods on hand and initiates purchase orders for all food goods in the cafeteria.
7. Analyzes and monitors food and supply costs and revenue data on daily, weekly and monthly basis.
8. Prepares financial reports such as profit and loss statements as needed to ensure food service operations stay within allotted budget.
9. Analyzes and understands kitchen equipment malfunctions. Schedules and oversee equipment repairs.
10. Performs regular investigation on regular basis and to oversee transaction to maintain product quality and specification programs.
11. Obtains feedback from customers regarding the quality of food served and services provided, and takes steps necessary to ensure customer satisfaction.
12. Prepares cycle menu for cafeteria, board meetings and any other department meeting.
13. Encodes sales to BIR thru online, cafeteria salary deduction of Employees,
14. Submits end of the month report to the accounting department.
15. Performs other tasks when the needs arise.
**GENERAL QUALIFICATIONS STANDARD**:
- Bachelor's/College Degree in Nutrition
- Registered Nutritionist-Dietitian
- At least 3 Year(s) of working experience in the related field is required for this position.
- At least 2 years supervisory experience
- Excellent customer service skills especially in managing irate client patients
- Excellent culinary skills, food handling and preparation
- Knowledgeable in food safety practices and sanitary
- Able to handle positively any constructive criticisms from internal and external clients
- Required Skill(s): MS Office; above satisfactory oral and written communication skills; interpersonal skills; good planning & organizing skills, and leadership skills.
**Job Types**: Full-time, Permanent
**Salary**: Php16,000.00 - Php18,000.00 per month
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Parañaque City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
2
Food Service Manager - Nuvali Santa Rosa, Laguna
Landers Superstore
Posted today
Job Viewed
Job Description
**Food Service Managers** are responsible for the daily operation of restaurants or other establishments that prepare and serve food and beverages. They direct staff to ensure that customers are satisfied with their dining experience, and they manage the business to ensure that it is profitable.
Managers coordinate activities of the kitchen and dining room staff to ensure that customers are served properly and in a timely manner. They oversee orders in the kitchen, and, if needed, they work with the chef to remedy any delays in service.
**Food service managers typically do the following**:
- Order food and beverages, equipment, and supplies
- Oversee food preparation, portion sizes, and the overall presentation of food
- Inspect supplies, equipment, and work areas
- Ensure that employees comply with health and food safety standards
- Address complaints regarding food quality or service
- Schedule staff hours and assign duties
- Manage budgets and payroll records
- Establish standards for personnel performance and customer service
**Salary**: From Php25,000.00 per month
**Benefits**:
- Company events
- Free parking
- Fuel discount
- Health insurance
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Santa Rosa, Laguna: Reliably commute or planning to relocate before starting work (required)
Managers coordinate activities of the kitchen and dining room staff to ensure that customers are served properly and in a timely manner. They oversee orders in the kitchen, and, if needed, they work with the chef to remedy any delays in service.
**Food service managers typically do the following**:
- Order food and beverages, equipment, and supplies
- Oversee food preparation, portion sizes, and the overall presentation of food
- Inspect supplies, equipment, and work areas
- Ensure that employees comply with health and food safety standards
- Address complaints regarding food quality or service
- Schedule staff hours and assign duties
- Manage budgets and payroll records
- Establish standards for personnel performance and customer service
**Salary**: From Php25,000.00 per month
**Benefits**:
- Company events
- Free parking
- Fuel discount
- Health insurance
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Santa Rosa, Laguna: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
3
Food Safety Auditor (Food Service/Catering/Hotel Industries)
Makati, National Capital Region
HRTX
Posted 22 days ago
Job Viewed
Job Description
Work Location: Makati (Full Onsite)
Work Setup: Monday to Friday (8am-5pm)
Role Overview:
The Food Auditor is responsible for conducting third-party audits and delivering food safety training programs to ensure client compliance with relevant standards and regulations. This role involves performing full audit cycles, preparing documentation, and engaging with clients, primarily within the food production, catering, or hospitality sectors.
Qualifications:
- Holds a bachelors degree in Food Technology, Chemistry, or a closely related discipline in food or biosciences.
- Minimum of 4 years of full-time experience in a food chain-related industry , including at least 2 years in quality assurance or food safety roles in food production, retail, inspection, or manufacturing.
- At least 2 years of experience in food service , catering , or hotel operations .
- Having Professional License is an advantage.
- Completion of an IRCA/JRCA Certified Lead Auditor Course is a plus.
- Must have work experience in industries such as food service , catering , or hospitality .
- Proficient English language , both written and verbal communications.
Job Description
- Responsible for conducting and completing third-party audit cycles and delivering designated training programs, particularly in the area of Food Safety.
- Executes the full audit cycle, acting either as an audit team member or team leader, in line with applicable standards and regulatory requirements.
- Performs a comprehensive desk review of the clients management system prior to audits.
- Prepares an audit checklist and itinerary to serve as a reference during on-site audits.
- Carries out on-site audits in accordance with defined procedures and protocols.
- Finalizes and submits the complete audit package following each engagement.
- Handles client inquiries regarding the standards and systems for which the auditor is qualified.
- Customizes training materials when required and conducts training programs as assigned by the department.
- Provides coaching and constructive feedback to auditors who are undergoing training or are under supervision.
- Takes on other related tasks that support departmental goals or contribute to personal or professional development, as directed by a supervisor.
- Completes audit reports and keeps client documentation updated, including forms such as kick sheets.
- Maintains the highest standards of professional conduct and ethics, aligned with the organizations Code of Integrity.
Quality, Health, Safety, Environment, and Energy (QHSEE) Responsibilities
- Demonstrates a strong commitment to QHSEE policies, procedures, and work guidelines by actively engaging in meetings, training, and company initiatives.
- Responds promptly and appropriately to emergency situations, supporting team members in ensuring preparedness for workplace emergencies.
- Ensures safe disposal of waste in compliance with regulatory and environmental management requirements.
- Reports all incidents, near misses, and hazards in accordance with the organizations incident management procedures.
- Uses all tools and equipmentincluding safety gearcorrectly and responsibly, and reports any loss or damage to immediate supervisors.
- Keeps the work environment organized and compliant with the companys 5S program.
- Maintains awareness of workplace hazards and environmental risks, and suggests corrective actions to supervisors or QHSEE coordinators.
- Participates in risk assessments and incident investigations as required by management.
- Supports the effective implementation of the QHSEE Management System.
- Understands and respects the consequences of non-compliance with internal policies, procedures, and legal obligations.
This advertiser has chosen not to accept applicants from your region.
4
Channel Sales Head (E-commerce and Food Service Solutions)
Parañaque City, National Capital Region
Mondelez International
Posted 18 days ago
Job Viewed
Job Description
**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.
**How you will contribute**
You will:
+ Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.
+ Execute the strategy for the customer
+ Ensure the delivery of JCBP (Joint Customer Business Plan).
+ Optimize the use of resources in order to obtain more profitability in the operations.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Customer-facing roles
+ Growing revenue and market share
+ Delivering results and problem solving
+ Understanding multiple customers, go-to market strategies, structure and business practices
+ Negotiating and influencing skills
**More about this role**
**What you need to know about this position:**
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like** **_Oreo_** **and** **_Tiger_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Jacob's_** **crackers,** **_Cadbury Dairy Milk_** **chocolate,** **_Tang_** **powdered beverage,** **_Halls_** **candy and** **_Eden_** **cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Account Management
Sales
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.
**How you will contribute**
You will:
+ Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.
+ Execute the strategy for the customer
+ Ensure the delivery of JCBP (Joint Customer Business Plan).
+ Optimize the use of resources in order to obtain more profitability in the operations.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Customer-facing roles
+ Growing revenue and market share
+ Delivering results and problem solving
+ Understanding multiple customers, go-to market strategies, structure and business practices
+ Negotiating and influencing skills
**More about this role**
**What you need to know about this position:**
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like** **_Oreo_** **and** **_Tiger_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Jacob's_** **crackers,** **_Cadbury Dairy Milk_** **chocolate,** **_Tang_** **powdered beverage,** **_Halls_** **candy and** **_Eden_** **cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Account Management
Sales
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service - Makati City - Food Delivery
Makati, National Capital Region
GHS Specialist
Posted today
Job Viewed
Job Description
Requirements:
- At least Graduated from High school. College undergrads and grads are welcome to apply
- Call Center experience is an advantage but not required
- Good to Excellent communication skills are a must
- Has a good customer service orientation
- Applicant should be within NCR Bubble
**Responsibilities**:
- Providing day-to-day customer service support to customers' needs based on client account services or products.
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
- Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
- Ensuring quality support and customer satisfaction.
**Salary**: Php15,000.00 - Php24,000.00 per month
Schedule:
- 10 hour shift
- 8 hour shift
- At least Graduated from High school. College undergrads and grads are welcome to apply
- Call Center experience is an advantage but not required
- Good to Excellent communication skills are a must
- Has a good customer service orientation
- Applicant should be within NCR Bubble
**Responsibilities**:
- Providing day-to-day customer service support to customers' needs based on client account services or products.
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
- Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
- Ensuring quality support and customer satisfaction.
**Salary**: Php15,000.00 - Php24,000.00 per month
Schedule:
- 10 hour shift
- 8 hour shift
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Fujitsu
Posted today
Job Viewed
Job Description
**Position**: CSR/TSR
**Work Location**: Sparks, Cubao
**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
**Qualifications**
- SHS/HS graduate with 6 months BPO experience
- College level/graduate with other related work experience
- Excellent communication skills both oral and written.
- Can work onsite at Bridgetowne, Pasig City
- Can start asap
**Earn up to 27k salary!**
**Salary**: Php15,000.00 - Php27,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Language**:
- English (required)
**Work Location**: Sparks, Cubao
**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
**Qualifications**
- SHS/HS graduate with 6 months BPO experience
- College level/graduate with other related work experience
- Excellent communication skills both oral and written.
- Can work onsite at Bridgetowne, Pasig City
- Can start asap
**Earn up to 27k salary!**
**Salary**: Php15,000.00 - Php27,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Fujitsu
Posted today
Job Viewed
Job Description
**Position**: CSR/TSR
**Work Location**: Bridgetowne, Pasig City
**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
**Qualifications**
- SHS/HS graduate with 6 months BPO experience
- College level/graduate with other related work experience
- Excellent communication skills both oral and written.
- Can work onsite at Bridgetowne, Pasig City
- Can start asap
**Earn up to 27k salary plus 10k-24k signing bonus!**
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Language**:
- English (required)
**Work Location**: Bridgetowne, Pasig City
**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
**Qualifications**
- SHS/HS graduate with 6 months BPO experience
- College level/graduate with other related work experience
- Excellent communication skills both oral and written.
- Can work onsite at Bridgetowne, Pasig City
- Can start asap
**Earn up to 27k salary plus 10k-24k signing bonus!**
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
8
Customer Service
Manila, Metropolitan Manila
BPO Career Center
Posted today
Job Viewed
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
9