45 Service Desk Voice Support Receive Up To 30k jobs in the Philippines
Japanese Bilingual Service Desk Agents
Lexie Staffing & Business Consulting
Posted today
Job Viewed
Job Description
**Qualification**
- N2-N1 Passer
- College Graduate
- At least 1 year related experience
- Excellent communication skills
- Willing to work onsite on Day 1
**Additional Information**
- TAT: 1-2 weeks
- Shift: Shifting | may change depends on client or requirement
- JLPT Certification is required
- strictly N2 only
- Open for UG w/ strong experience
- Important: Onsite on Day 1 in Cebu site
**Salary**: Php40,000.00 - Php70,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)
- N2-N1 Passer
- College Graduate
- At least 1 year related experience
- Excellent communication skills
- Willing to work onsite on Day 1
**Additional Information**
- TAT: 1-2 weeks
- Shift: Shifting | may change depends on client or requirement
- JLPT Certification is required
- strictly N2 only
- Open for UG w/ strong experience
- Important: Onsite on Day 1 in Cebu site
**Salary**: Php40,000.00 - Php70,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
0
Join Us! Music Streaming Non-voice Customer Support
Manila, Metropolitan Manila
Sutherland
Posted today
Job Viewed
Job Description
You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
**Responsibilities**:
- Resolve the customer's issue. Establish and maintain rapport with consumers
- Accurately capture all required information in the respective tools
- Complete all given tasks within the time specified
- Adhere to the rules and regulations of the company
- Adhere to the non disclosure agreement
**Minimum Qualifications**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
- Meet the specific daily targets with respect to the Key Result Areas
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
**Responsibilities**:
- Resolve the customer's issue. Establish and maintain rapport with consumers
- Accurately capture all required information in the respective tools
- Complete all given tasks within the time specified
- Adhere to the rules and regulations of the company
- Adhere to the non disclosure agreement
**Minimum Qualifications**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
- Meet the specific daily targets with respect to the Key Result Areas
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Helpdesk-service Desk Associate - Ccnp Certified
TTEC
Posted today
Job Viewed
Job Description
Helpdesk-Service Desk Associate - CCNP Certified
TTEC is seeking an experienced **Helpdesk - Service Desk Associate. **We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
**What you'll be doing**:
In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience by working in ServiceNow to create, quality, troubleshoot, and manage all incoming alerts, from internal and external customers devices that we support.
**Desired Skills and Experience**:
- **CCNP Certified**
- Excellent documentation, presentation, and problem solving skills
- Excellent communication skills and client-facing skills
- Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client
- Provide mentoring and support to junior support staff members
- 3 to 5 years experience configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
- Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
- Demonstrated ability to perform complex problem isolation within
- Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
- Prior experience designing, administering, or supporting LAN/WAN (HSRP, QoS, VLAN's, Bandwidth modeling) and VoIP infrastructures
- Experience configuring and troubleshooting Voice Gateways/Gatekeepers
- Knowledge in network design, network architecture, protocols and network topology.
- Able to work a rotating weekly on-call schedule on off hours, as required to ensure support and service to our clients
- Demonstrate initiative, resourcefulness, and dependability.
- Effective written and verbal communication skills, as well as the ability to communicate appropriately with all levels of the organization.
- Experience to online ticketing system and knowledge base documents.
- Any other duties as assigned by management
**What We Offer**:
- A fun, challenging and rewarding work environment
- Professional development and tuition reimbursement
- Paid time off and leave of absence programs
- Rich wellness program and activities along with wellness incentives
- Above & beyond employee recognition programs
- Access to local discounts to services and entertainment venues
- Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series
LI-IG1
**Primary Location**: : PH-National Capital-Quezon City, Metro Manila
** Job**: : Information Technology
JSGYM-TE
TTEC is seeking an experienced **Helpdesk - Service Desk Associate. **We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
**What you'll be doing**:
In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience by working in ServiceNow to create, quality, troubleshoot, and manage all incoming alerts, from internal and external customers devices that we support.
**Desired Skills and Experience**:
- **CCNP Certified**
- Excellent documentation, presentation, and problem solving skills
- Excellent communication skills and client-facing skills
- Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client
- Provide mentoring and support to junior support staff members
- 3 to 5 years experience configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
- Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
- Demonstrated ability to perform complex problem isolation within
- Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
- Prior experience designing, administering, or supporting LAN/WAN (HSRP, QoS, VLAN's, Bandwidth modeling) and VoIP infrastructures
- Experience configuring and troubleshooting Voice Gateways/Gatekeepers
- Knowledge in network design, network architecture, protocols and network topology.
- Able to work a rotating weekly on-call schedule on off hours, as required to ensure support and service to our clients
- Demonstrate initiative, resourcefulness, and dependability.
- Effective written and verbal communication skills, as well as the ability to communicate appropriately with all levels of the organization.
- Experience to online ticketing system and knowledge base documents.
- Any other duties as assigned by management
**What We Offer**:
- A fun, challenging and rewarding work environment
- Professional development and tuition reimbursement
- Paid time off and leave of absence programs
- Rich wellness program and activities along with wellness incentives
- Above & beyond employee recognition programs
- Access to local discounts to services and entertainment venues
- Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series
LI-IG1
**Primary Location**: : PH-National Capital-Quezon City, Metro Manila
** Job**: : Information Technology
JSGYM-TE
This advertiser has chosen not to accept applicants from your region.
2
IT Service Desk Analyst/ Help Desk
Taguig, National Capital Region
Valeros Velasco Business Solution Inc.
Posted today
Job Viewed
Job Description
Hiring for September
We are open for ITSD/ Helpdesk position
NO Assessment needed. Pass our initial and final interview and you're good to go.
This is a work on-site and we are located in Bench Tower BGC Taguig
Qualification:
- College Graduate of any course with 1 year service desk/help desk
- Knows ITIL (Ticketing Tool)
- Knowledge on networking and active directory is an advantage
**Salary**:
20k-45k plus HMO on day 1
**Salary**: Php20,000.00 - Php45,000.00 per month
**Benefits**:
- Company Christmas gift
- Discounted lunch
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Afternoon shift
- Evening shift
- Flexible shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- On call
- Overtime
- Rotational shift
- Weekends
Supplemental pay types:
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Tips
- Yearly bonus
COVID-19 considerations:
Application is done virtually, all IATF protocols are followed
Application Question(s):
- Did you finish your college degree? (4 years) If not, specify until what year you've completed college
- Where are you located?
- Do you have BPO experience?
- If you have BPO experience, for how long did you work in BPO?
- What is the account and your position?
- Are you amenable to work in BGC Taguig? (We no longer offer work-from-home set-up)
- Kindly attach/upload your updated resume in a PDF format. All indeed and non-pdf format resume will not be entertain. Thank you.
**Education**:
- Bachelor's (preferred)
We are open for ITSD/ Helpdesk position
NO Assessment needed. Pass our initial and final interview and you're good to go.
This is a work on-site and we are located in Bench Tower BGC Taguig
Qualification:
- College Graduate of any course with 1 year service desk/help desk
- Knows ITIL (Ticketing Tool)
- Knowledge on networking and active directory is an advantage
**Salary**:
20k-45k plus HMO on day 1
**Salary**: Php20,000.00 - Php45,000.00 per month
**Benefits**:
- Company Christmas gift
- Discounted lunch
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Afternoon shift
- Evening shift
- Flexible shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- On call
- Overtime
- Rotational shift
- Weekends
Supplemental pay types:
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Tips
- Yearly bonus
COVID-19 considerations:
Application is done virtually, all IATF protocols are followed
Application Question(s):
- Did you finish your college degree? (4 years) If not, specify until what year you've completed college
- Where are you located?
- Do you have BPO experience?
- If you have BPO experience, for how long did you work in BPO?
- What is the account and your position?
- Are you amenable to work in BGC Taguig? (We no longer offer work-from-home set-up)
- Kindly attach/upload your updated resume in a PDF format. All indeed and non-pdf format resume will not be entertain. Thank you.
**Education**:
- Bachelor's (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Global IT Service Desk Analyst-1
Cebu, Cebu
QBE
Posted today
Job Viewed
Job Description
Primary Details
Time Type: Full time
Worker Type: Employee
Perform service desk activities including the capture, analysis and management of customer problems and incidents in alignment with IT policies and procedures.Job Description
- Primary Responsibilities
- Performing problem and Level 1 incident management activities including receiving communications from customers from a variety of mediums, analysing, documenting and managing the incident or problem.
- Providing excellent customer service through daily customer interactions.
- Take ownership and responsibility of issues from start to successful resolution.
- Assisting in the development and maintenance of QBE problem and incident management processes and procedures.
- Managing Incidents or Requests in alignment with QBE IT processes and procedures.
- Willing to work at Cebu Business Park, Ayala, Cebu City or Bonifacio Global City, Taguig City, Manila
- Willing to work on shifting and flexible schedule, PH holiday, weekends to meet business/operational requirements
Required Education
- Bachelor's Degree or equivalent combination of education and work experience
Preferred Competencies/Skills
- Excellent communication skills, both written and verbal - fluent in English
- Good IT technical skills and detailed understanding of the support centre/help desk process.
- Ability to troubleshoot IT problems over the phone
- Ability to work effectively across all areas of IT to ensure quality service delivery for the clients
- Has professional and mature attitude
- Works well with others and reinforces teamwork
- Displays positive attitude to customer and to the team
- Able to coach effectively
Preferred Education Specifics
- IT or Engineering
Preferred Experience
- Prior experience in an ITIL based environment an advantage
- At least 2 years Prior IT Help desk/Service Desk experience is required
Preferred Licenses/Certifications
- Call Centre Management Certifications an advantage
- Microsoft Certified Professional
- Microsoft Certified Solutions Expert
- Cisco Certified Network Associate (CCNA)
- ITIL V3 Foundation Training or Certification
Preferred Knowledge
- Prior experience in an ITIL based environment an advantage
- Fundamental knowledge of Windows Operating Systems (Vista, 7,8.1)
- Experience with remote control technologies and IT Service Management/Ticket toolsets in a multi-vendor environment
- Experience with Microsoft Active Directory, Active Roles, Citrix & a basic understanding of TCP/IP, DHCP, DNS & Networking concepts
- Sound experience with O365/Exchange/Lync Support tasks & troubleshooting is preferred but not required
- Sound experience supporting peripheral device issues e.g. printers & mobile devices
- Advanced knowledge of IT support service activities and processes
How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Time Type: Full time
Worker Type: Employee
Perform service desk activities including the capture, analysis and management of customer problems and incidents in alignment with IT policies and procedures.Job Description
- Primary Responsibilities
- Performing problem and Level 1 incident management activities including receiving communications from customers from a variety of mediums, analysing, documenting and managing the incident or problem.
- Providing excellent customer service through daily customer interactions.
- Take ownership and responsibility of issues from start to successful resolution.
- Assisting in the development and maintenance of QBE problem and incident management processes and procedures.
- Managing Incidents or Requests in alignment with QBE IT processes and procedures.
- Willing to work at Cebu Business Park, Ayala, Cebu City or Bonifacio Global City, Taguig City, Manila
- Willing to work on shifting and flexible schedule, PH holiday, weekends to meet business/operational requirements
Required Education
- Bachelor's Degree or equivalent combination of education and work experience
Preferred Competencies/Skills
- Excellent communication skills, both written and verbal - fluent in English
- Good IT technical skills and detailed understanding of the support centre/help desk process.
- Ability to troubleshoot IT problems over the phone
- Ability to work effectively across all areas of IT to ensure quality service delivery for the clients
- Has professional and mature attitude
- Works well with others and reinforces teamwork
- Displays positive attitude to customer and to the team
- Able to coach effectively
Preferred Education Specifics
- IT or Engineering
Preferred Experience
- Prior experience in an ITIL based environment an advantage
- At least 2 years Prior IT Help desk/Service Desk experience is required
Preferred Licenses/Certifications
- Call Centre Management Certifications an advantage
- Microsoft Certified Professional
- Microsoft Certified Solutions Expert
- Cisco Certified Network Associate (CCNA)
- ITIL V3 Foundation Training or Certification
Preferred Knowledge
- Prior experience in an ITIL based environment an advantage
- Fundamental knowledge of Windows Operating Systems (Vista, 7,8.1)
- Experience with remote control technologies and IT Service Management/Ticket toolsets in a multi-vendor environment
- Experience with Microsoft Active Directory, Active Roles, Citrix & a basic understanding of TCP/IP, DHCP, DNS & Networking concepts
- Sound experience with O365/Exchange/Lync Support tasks & troubleshooting is preferred but not required
- Sound experience supporting peripheral device issues e.g. printers & mobile devices
- Advanced knowledge of IT support service activities and processes
How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
This advertiser has chosen not to accept applicants from your region.
4
Itsd service Desk/helpdesk (Us and Uk)
Taguig, National Capital Region
Valeros Velasco Business Solution Inc.
Posted today
Job Viewed
Job Description
URGENT #HIRING for **ITSD| Service Desk/Help Desk**
**Site**:
- BGC, Taguig
**Perks**:
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
**Qualifications**:
- College Graduate with 1 year **Service desk/Help desk** BPO Experience
- Knows ITIL / TICKETING TOOL
- Knows about networking and active directory is an advantage
Salary up to 20-40K! Depends on your Experience
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php40,000.00 per month
**Benefits**:
- Discounted lunch
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment conducted
Note: We assess applicant that have a qualified and fit for this position
Application Question(s):
- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number
**Site**:
- BGC, Taguig
**Perks**:
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
**Qualifications**:
- College Graduate with 1 year **Service desk/Help desk** BPO Experience
- Knows ITIL / TICKETING TOOL
- Knows about networking and active directory is an advantage
Salary up to 20-40K! Depends on your Experience
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php40,000.00 per month
**Benefits**:
- Discounted lunch
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment conducted
Note: We assess applicant that have a qualified and fit for this position
Application Question(s):
- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number
This advertiser has chosen not to accept applicants from your region.
5
IT Service Desk Analyst IT Help Desk
Manila, Metropolitan Manila
CA-RA Job Solutions Inc.
Posted today
Job Viewed
Job Description
URGENT #HIRING for **IT Service Desk** | **Help Desk** can **START ASAP**
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Location: BGC, Taguig**
**Perks**:
- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:
- **P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**
**Qualifications**:
*
- College Graduate for any computer-related course (for TSR only)
- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE
*
Salary up to **35-45K**! Depends on your **IT Service Desk** | **Help Desk Exp.**
Send your updated resume Now
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Highest Educational Attainment
- How long is your IT Service Desk| IT Help Desk Experence
- How long is your BPO Experience
- Did you Know about ITIL | Ticketing Tools?
- Are you Amenable to Work Onsite here in BGC Taguig?
- Active Contact Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Service Desk: 1 year (preferred)
**Language**:
- Average to Excellent English Communication Skills (preferred)
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Location: BGC, Taguig**
**Perks**:
- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:
- **P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**
**Qualifications**:
*
- College Graduate for any computer-related course (for TSR only)
- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE
*
Salary up to **35-45K**! Depends on your **IT Service Desk** | **Help Desk Exp.**
Send your updated resume Now
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Highest Educational Attainment
- How long is your IT Service Desk| IT Help Desk Experence
- How long is your BPO Experience
- Did you Know about ITIL | Ticketing Tools?
- Are you Amenable to Work Onsite here in BGC Taguig?
- Active Contact Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Service Desk: 1 year (preferred)
**Language**:
- Average to Excellent English Communication Skills (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
IT Service Desk Start Asap work On-site
Manila, Metropolitan Manila
Jobnet HR Solutions Inc.
Posted today
Job Viewed
Job Description
URGENT #HIRING for **IT Service Desk** and **Technical Support Representative**
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Site**:
- BGC, Taguig
**Perks**:
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
**Qualifications**:
- must have a 24 Months (2yrs and up) of Technical Service Experience or ITSD Experience
- College Graduate for any computer-related course (for TSR only)
- willing to WORK ONSITE
Salary up to 35-40K! Depends on your Technical Exp.
**Job Types**: Full-time, Permanent
Pay: Php35,000.00 - Php40,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment conducted
Note: We assess applicant that have a qualified and fit for this position
Application Question(s):
- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Site**:
- BGC, Taguig
**Perks**:
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
**Qualifications**:
- must have a 24 Months (2yrs and up) of Technical Service Experience or ITSD Experience
- College Graduate for any computer-related course (for TSR only)
- willing to WORK ONSITE
Salary up to 35-40K! Depends on your Technical Exp.
**Job Types**: Full-time, Permanent
Pay: Php35,000.00 - Php40,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment conducted
Note: We assess applicant that have a qualified and fit for this position
Application Question(s):
- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number
This advertiser has chosen not to accept applicants from your region.
7
Account/Process Trainer - Service Desk Financial (Clark) | Onsite
San Fernando, Pampanga
TASQ Staffing Solutions
Posted 20 days ago
Job Viewed
Job Description
Responsibilities:
1. Training Needs Analysis:
- Ability to identify training needs accurately.
- Ability to extend follow- up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design:
- Demonstrates end to end understanding of course design methodologies.
3. Content Development:
- Demonstrates end to end understanding of content development and maintains appropriate methodology.
4. Course Delivery:
- Possesses effective delivery/training techniques and methods.
5. Research Methodology:
- Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
6. Partnering:
- Ability to work closely with various functions and stakeholders
- Ability to work closely with client teams effective cross-cultural communication
7. People Management:
- Building and leading cross-cultural teams
- Conflict management
8. Planning, Organizing and Administrative skills:
- Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,
Scheduling, CS Domain, Reports, Coordination with TIG/Facilities - Ability to schedule trainings while optimizing the resources available
- Ensures training plan and delivery is executed in a timely manner
- Able to increase efficiencies within processes and the team
Requirements:
- Graduate of any 4-year course.
- At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
- With background or knowledge in Tech Support or Service Desk
- Excellent oral and written communication.
- Amenable to work in shifting schedules in Clark.
- Amenable to work onsite
Benefits :
- Quarterly performance bonus.
- Outstanding career development opportunities and fast track career progression.
- Enjoy a fair work-life balance.
- HMO and Life Insurance for employee and 2 dependents for free.
- Inside the Central Business District area.
- Great place to work certified.
This advertiser has chosen not to accept applicants from your region.
8
IT Service Desk Hiring Up to 45,000 Package 2
Taguig, National Capital Region
Nezda Technologies
Posted today
Job Viewed
Job Description
Answer and resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365.
- Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal.
- Demonstrate a highly developed sense of integrity and commitment to customer satisfaction.
- Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems.
- Adhere to a strongly regimented schedule (start/end times, lunches, breaks, non-production time, etc.).
- Anticipates customer needs and proactively identifies solutions.
**Qualifications**:
- Bachelor's Graduate
- At least 1 year of ITSD experience or;
- At least 2 years of solid TSR experience
- Amenable to work onsite
- Can start ASAP this month of August every Thursday!
**Offers**:
- 35,000 - 45,000 Package
- 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
- Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.
- Work-Life Balance (Discounted Gold’s Gym / Anytime Fitness Membership, Happy Payday events, Marathon, Clubs, etc.)
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Can you work onsite?
**Education**:
- Bachelor's (required)
**Experience**:
- IT Service Desk: 1 year (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
- Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal.
- Demonstrate a highly developed sense of integrity and commitment to customer satisfaction.
- Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems.
- Adhere to a strongly regimented schedule (start/end times, lunches, breaks, non-production time, etc.).
- Anticipates customer needs and proactively identifies solutions.
**Qualifications**:
- Bachelor's Graduate
- At least 1 year of ITSD experience or;
- At least 2 years of solid TSR experience
- Amenable to work onsite
- Can start ASAP this month of August every Thursday!
**Offers**:
- 35,000 - 45,000 Package
- 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
- Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.
- Work-Life Balance (Discounted Gold’s Gym / Anytime Fitness Membership, Happy Payday events, Marathon, Clubs, etc.)
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Can you work onsite?
**Education**:
- Bachelor's (required)
**Experience**:
- IT Service Desk: 1 year (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
This advertiser has chosen not to accept applicants from your region.
9