45 Service Desk Voice Support Receive Up To 30k jobs in the Philippines
Service Desk Voice Support Receive Up to 30k
Mandaluyong, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
**Qualifications**:
- Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related courses
- At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk
- Preferably With good knowledge and skills in IT
- Excellent written and verbal English communication skills
**Join our high-performing team and enjoy these benefits**:
- Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Company-sponsored trainings, upskilling, and certification
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Salary**: Php20,000.00 - Php27,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
**Qualifications**:
- Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related courses
- At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk
- Preferably With good knowledge and skills in IT
- Excellent written and verbal English communication skills
**Join our high-performing team and enjoy these benefits**:
- Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Company-sponsored trainings, upskilling, and certification
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Salary**: Php20,000.00 - Php27,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.
0
Service Desk Voice Support Receive Up to 30k
Accenture
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
**Qualifications**:
- Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related courses
- At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk
- Preferably With good knowledge and skills in IT
- Excellent written and verbal English communication skills
**Join our high-performing team and enjoy these benefits**:
- Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Company-sponsored trainings, upskilling, and certification
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Salary**: Php20,000.00 - Php27,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
**Qualifications**:
- Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related courses
- At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk
- Preferably With good knowledge and skills in IT
- Excellent written and verbal English communication skills
**Join our high-performing team and enjoy these benefits**:
- Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Company-sponsored trainings, upskilling, and certification
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Salary**: Php20,000.00 - Php27,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.
1
Service Desk Voice Support Entry Level
Mandaluyong, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
**Qualifications**:
- Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related courses
- At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk
- Preferably With good knowledge and skills in IT
- Excellent written and verbal English communication skills
**Join our high-performing team and enjoy these benefits**:
- Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Company-sponsored trainings, upskilling, and certification
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Job Types**: Full-time, Fresh graduate
**Salary**: Php20,000.00 - Php27,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Employee stock ownership plan
- Gym membership
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
**Qualifications**:
- Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related courses
- At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk
- Preferably With good knowledge and skills in IT
- Excellent written and verbal English communication skills
**Join our high-performing team and enjoy these benefits**:
- Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Company-sponsored trainings, upskilling, and certification
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Job Types**: Full-time, Fresh graduate
**Salary**: Php20,000.00 - Php27,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Employee stock ownership plan
- Gym membership
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
This advertiser has chosen not to accept applicants from your region.
2
Service Desk Voice Support Entry Level
Mandaluyong, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
**Qualifications**:
- Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related courses
- At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk
- Preferably With good knowledge and skills in IT
- Excellent written and verbal English communication skills
**Join our high-performing team and enjoy these benefits**:
- Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Company-sponsored trainings, upskilling, and certification
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Job Types**: Full-time, Fresh graduate
**Salary**: Php20,000.00 - Php27,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
**Qualifications**:
- Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related courses
- At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk
- Preferably With good knowledge and skills in IT
- Excellent written and verbal English communication skills
**Join our high-performing team and enjoy these benefits**:
- Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Company-sponsored trainings, upskilling, and certification
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Job Types**: Full-time, Fresh graduate
**Salary**: Php20,000.00 - Php27,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.
3
Service Desk Voice Support Entry Level Cebu
Accenture
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
**Qualifications**:
- Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related courses
- At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk
- Preferably With good knowledge and skills in IT
- Excellent written and verbal English communication skills
**Join our high-performing team and enjoy these benefits**:
- Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Company-sponsored trainings, upskilling, and certification
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Job Types**: Full-time, Fresh graduate
**Salary**: Php20,000.00 - Php27,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
**Qualifications**:
- Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related courses
- At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk
- Preferably With good knowledge and skills in IT
- Excellent written and verbal English communication skills
**Join our high-performing team and enjoy these benefits**:
- Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Company-sponsored trainings, upskilling, and certification
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Job Types**: Full-time, Fresh graduate
**Salary**: Php20,000.00 - Php27,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.
4
Voice Support Rep (Insurance Account) work From
Accenture
Posted today
Job Viewed
Job Description
**Work From Home for those with 25mbps internet connection**
**Once a month Return to Office**
**No exam for those with 1-year BPO experience**
**Receive up to 50,000* Signing Bonus**
Accenture in the Philippines is currently looking for **Customer Service Associates (Insurance/Health)** who will be responsible in performing the following day-to-day tasks:
- You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
- You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.
- You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.
- You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.
**What are we looking?**
- Open to college graduates, college undergraduates and associate degree graduates
- Must have at least 1 year of work experience in Customer Service handling health, or insurance account
- Amenable to work in Cubao, Quezon City
- Willing to work on-site once recalled
**Join our high-performing team and enjoy these benefits**:
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
**How to Apply?**
- After you have submitted the accomplished online questionnaire, kindly wait for a phone call from our recruiters.
**Additional Information**:
**What we believe**:
*Terms and conditions apply
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Once a month Return to Office**
**No exam for those with 1-year BPO experience**
**Receive up to 50,000* Signing Bonus**
Accenture in the Philippines is currently looking for **Customer Service Associates (Insurance/Health)** who will be responsible in performing the following day-to-day tasks:
- You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
- You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.
- You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.
- You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.
**What are we looking?**
- Open to college graduates, college undergraduates and associate degree graduates
- Must have at least 1 year of work experience in Customer Service handling health, or insurance account
- Amenable to work in Cubao, Quezon City
- Willing to work on-site once recalled
**Join our high-performing team and enjoy these benefits**:
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
**How to Apply?**
- After you have submitted the accomplished online questionnaire, kindly wait for a phone call from our recruiters.
**Additional Information**:
**What we believe**:
*Terms and conditions apply
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Service Desk Analyst
Meycauayan, Bulacan
Nestle
Posted today
Job Viewed
Job Description
**Position Snapshot**
Location: Rockwell, Makati, PH / Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time
**A day in a life.**
As a Service Desk Analyst, you will serve as the primary point of contact for IT support, providing assistance and guidance to end-users. You will be responsible for troubleshooting issues, managing incidents, and ensuring timely resolution of service requests. Your expertise will contribute to maintaining high levels of user satisfaction and operational efficiency.
+ **User Support:** Provide first-level support via phone, chat, email, and other communication channels. Log and route incidents and service requests effectively.
+ **Incident Management:** Troubleshoot and resolve issues related to software and hardware, including Office 365, Windows, and remote access solutions.
+ **Customer Communication:** Keep users informed about the status of their incidents and service requests, ensuring clear and timely communication.
+ **Knowledge Management:** Contribute to the development and maintenance of knowledge base articles and self-service resources.
+ **Collaboration:** Work closely with other IT teams to escalate and resolve high-priority incidents and ensure seamless service delivery.
+ **Performance Monitoring:** Track and report on key performance indicators (KPIs) related to service desk operations and user satisfaction.
+ **Continuous Improvement:** Identify opportunities for process improvements and contribute to initiatives aimed at enhancing service delivery.
**Requirements**
+ **Education:** Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
+ **Experience:** Minimum of 2-3 years of experience in IT support or service desk roles.
+ **Technical Skills:** Proficiency in Microsoft Office Suite, Windows operating systems, and familiarity with IT service management tools (e.g., ServiceNow).
+ **Communication Skills:** Excellent verbal and written communication skills in English, with the ability to convey technical information clearly to non-technical users.
+ **Problem-Solving:** Strong analytical and problem-solving skills, with a customer-oriented mindset.
+ **Flexibility:** Willingness to work on shifting schedules, including evenings and weekends as needed.
Location: Rockwell, Makati, PH / Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time
**A day in a life.**
As a Service Desk Analyst, you will serve as the primary point of contact for IT support, providing assistance and guidance to end-users. You will be responsible for troubleshooting issues, managing incidents, and ensuring timely resolution of service requests. Your expertise will contribute to maintaining high levels of user satisfaction and operational efficiency.
+ **User Support:** Provide first-level support via phone, chat, email, and other communication channels. Log and route incidents and service requests effectively.
+ **Incident Management:** Troubleshoot and resolve issues related to software and hardware, including Office 365, Windows, and remote access solutions.
+ **Customer Communication:** Keep users informed about the status of their incidents and service requests, ensuring clear and timely communication.
+ **Knowledge Management:** Contribute to the development and maintenance of knowledge base articles and self-service resources.
+ **Collaboration:** Work closely with other IT teams to escalate and resolve high-priority incidents and ensure seamless service delivery.
+ **Performance Monitoring:** Track and report on key performance indicators (KPIs) related to service desk operations and user satisfaction.
+ **Continuous Improvement:** Identify opportunities for process improvements and contribute to initiatives aimed at enhancing service delivery.
**Requirements**
+ **Education:** Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
+ **Experience:** Minimum of 2-3 years of experience in IT support or service desk roles.
+ **Technical Skills:** Proficiency in Microsoft Office Suite, Windows operating systems, and familiarity with IT service management tools (e.g., ServiceNow).
+ **Communication Skills:** Excellent verbal and written communication skills in English, with the ability to convey technical information clearly to non-technical users.
+ **Problem-Solving:** Strong analytical and problem-solving skills, with a customer-oriented mindset.
+ **Flexibility:** Willingness to work on shifting schedules, including evenings and weekends as needed.
This advertiser has chosen not to accept applicants from your region.
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6
Service Desk Specialist
Manila, Metropolitan Manila
RELX INC
Posted 1 day ago
Job Viewed
Job Description
Accountabilities:
+ Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses.
+ Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills.
+ Establish and adhere to service level response and resolution times for all systems.
+ Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.
+ Effectively communicate to management, team members, and various customer groups.
+ Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.
+ Capable of performing individual contributor roles and where needed work in a team environment.
+ All other duties as assigned
Technical Competencies:
+ Knowledge of PC hardware and architecture and Desktop Operating System internals
+ ITIL Certification/Knowledge in IT Service Management
+ Required knowledge/competencies in: Windows 11, MS Office, Web Browsers, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Virtual Machine, Active Directory, Service Now, VPN
+ Familiarity with supporting iOS devices, Mac OS
+ Understanding of network protocols for a LAN and WAN including remote connectivity.
Qualifications:
+ Bachelor's degree or completed 2 years level in College without back subjects or incomplete units.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses.
+ Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills.
+ Establish and adhere to service level response and resolution times for all systems.
+ Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.
+ Effectively communicate to management, team members, and various customer groups.
+ Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.
+ Capable of performing individual contributor roles and where needed work in a team environment.
+ All other duties as assigned
Technical Competencies:
+ Knowledge of PC hardware and architecture and Desktop Operating System internals
+ ITIL Certification/Knowledge in IT Service Management
+ Required knowledge/competencies in: Windows 11, MS Office, Web Browsers, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Virtual Machine, Active Directory, Service Now, VPN
+ Familiarity with supporting iOS devices, Mac OS
+ Understanding of network protocols for a LAN and WAN including remote connectivity.
Qualifications:
+ Bachelor's degree or completed 2 years level in College without back subjects or incomplete units.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
7
Service Desk Analyst
CAI
Posted 13 days ago
Job Viewed
Job Description
Service Desk Analyst
**Req number:**
R6066
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As a Service Desk Analyst, you will provide Level 1 technical support to English speaking users in an efficient and accurate manner.
**Job Description**
We are seeking a **Service Desk Analyst** to provide Level 1 technical support to English speaking users.
This position will provide support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote. Ability to work from Thursday to Monday 7:00am - 4:00pm EST.
**What You'll Do**
+ Provide General IT end-user support
+ Utilize excellent customer service skills and exceed customers' expectations
+ Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems
+ Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions
+ Properly escalate unresolved issues to the next level of support with strong supporting documentation
+ Following documented processes to resolve customer issues
+ Ensure proper recording, categorization, documentation, and closure of all tickets
+ Analyze the impact and urgency of customer's issues and prioritize appropriately
+ Recommend procedure modifications or improvements
+ Drive positive results in Customer Experience through timely responses and professional interaction
+ Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics
+ Preserve and grow your knowledge of Service Desk procedures, products, and services
+ May perform other job duties as directed by Team Lead or Service Delivery Leader
**What** **You'll** **Need**
Required:
+ 6-12 months' experience in a Service Desk role and/or technical support role
+ 6-12 months of customer service experience in a professional industry
+ High School Diploma or GED
+ Strong troubleshooting and documentation skills
+ Excellent customer service skills
+ Strong attention to detail and strong communication skills (both written and oral)
+ Excellent work ethic
+ Problem-solving skills
+ Solution driven
+ **Ability to work from Thursday to Monday 7** **:00** **a** **m -** **4** **:0** **0** **p** **m EST**
Preferred:
+ Associate degree preferred in related field.
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
+ Sedentary work that involves sitting or remainingstationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
**Req number:**
R6066
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As a Service Desk Analyst, you will provide Level 1 technical support to English speaking users in an efficient and accurate manner.
**Job Description**
We are seeking a **Service Desk Analyst** to provide Level 1 technical support to English speaking users.
This position will provide support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote. Ability to work from Thursday to Monday 7:00am - 4:00pm EST.
**What You'll Do**
+ Provide General IT end-user support
+ Utilize excellent customer service skills and exceed customers' expectations
+ Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems
+ Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions
+ Properly escalate unresolved issues to the next level of support with strong supporting documentation
+ Following documented processes to resolve customer issues
+ Ensure proper recording, categorization, documentation, and closure of all tickets
+ Analyze the impact and urgency of customer's issues and prioritize appropriately
+ Recommend procedure modifications or improvements
+ Drive positive results in Customer Experience through timely responses and professional interaction
+ Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics
+ Preserve and grow your knowledge of Service Desk procedures, products, and services
+ May perform other job duties as directed by Team Lead or Service Delivery Leader
**What** **You'll** **Need**
Required:
+ 6-12 months' experience in a Service Desk role and/or technical support role
+ 6-12 months of customer service experience in a professional industry
+ High School Diploma or GED
+ Strong troubleshooting and documentation skills
+ Excellent customer service skills
+ Strong attention to detail and strong communication skills (both written and oral)
+ Excellent work ethic
+ Problem-solving skills
+ Solution driven
+ **Ability to work from Thursday to Monday 7** **:00** **a** **m -** **4** **:0** **0** **p** **m EST**
Preferred:
+ Associate degree preferred in related field.
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
+ Sedentary work that involves sitting or remainingstationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
This advertiser has chosen not to accept applicants from your region.
8
IT Service Desk
Taguig, National Capital Region
Tata Consultancy Services (TCS)
Posted today
Job Viewed
Job Description
**_Job description.**_
- **_*_An IT Help Desk Technician is a professional who **provides technical support and assistance to customers, whether on the phone or in person*. Their primary intention is to ensure a client's satisfaction and ability to properly operate any machinery or technology they may be having trouble with._
**_Expectation._**
- Excellent problem-solving skills._
- The capacity to work well within a team._
- Attention to detail._
- Logical thinking._
- Expert knowledge in how operating systems and software works._
- Interpersonal skills as you will regularly be in contact with colleagues and/or customers._
- **Perks**:_
- Medical HMO Insurance up to 400K effective on day 1 (up to 3 dependents )_
- P10,000 Worth of Medicine Reimbursement on top of the HMO_
- Incentives_
**_Qualifications: _**
- College Graduate with 1year IT Experience in BPO industry_
- 2years and 5months of IT Experience in BPO industry for College Undergraduate (Finished 4 sems)_
- Excellent Communication Skills_
- Amenable Work onsite_
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php35,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Discounted lunch
- Employee discount
- Fuel discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 8 hour shift
- Afternoon shift
- Evening shift
- Holidays
- Late shift
- Night shift
- Overtime
- Rotational shift
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Services Desk: 2 years (preferred)
Willingness to travel:
- 100% (preferred)
- **_*_An IT Help Desk Technician is a professional who **provides technical support and assistance to customers, whether on the phone or in person*. Their primary intention is to ensure a client's satisfaction and ability to properly operate any machinery or technology they may be having trouble with._
**_Expectation._**
- Excellent problem-solving skills._
- The capacity to work well within a team._
- Attention to detail._
- Logical thinking._
- Expert knowledge in how operating systems and software works._
- Interpersonal skills as you will regularly be in contact with colleagues and/or customers._
- **Perks**:_
- Medical HMO Insurance up to 400K effective on day 1 (up to 3 dependents )_
- P10,000 Worth of Medicine Reimbursement on top of the HMO_
- Incentives_
**_Qualifications: _**
- College Graduate with 1year IT Experience in BPO industry_
- 2years and 5months of IT Experience in BPO industry for College Undergraduate (Finished 4 sems)_
- Excellent Communication Skills_
- Amenable Work onsite_
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php35,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Discounted lunch
- Employee discount
- Fuel discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 8 hour shift
- Afternoon shift
- Evening shift
- Holidays
- Late shift
- Night shift
- Overtime
- Rotational shift
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Services Desk: 2 years (preferred)
Willingness to travel:
- 100% (preferred)
This advertiser has chosen not to accept applicants from your region.
9