33 Service Delivery Manager jobs in Antipolo

Your potential has a place here with TTEC's award-winning employment experience. As a Service Delivery Manager working onsite as needed by the business in Metro Manila, Philippines you'll be a part of bringing humanity to business. #experienceTTEC
*if certified in country, use this paragraph and update Country in Red otherwise, please remove: Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in says it all!
What You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You'll report to the Senior Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
During a Typical Day, You'll
· Improve the key success metrics associated with goals. These include:
o Customer Satisfaction Score
o Service Level Goals
o Quality Goals
· Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
· Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
What You Bring to the Role
· Minimum 1 year call center or equivalent work experience
· Continuously promote a performance-driven culture and always work towards reaching for amazing
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Consistently mentor and inspire others
· Customer focused mindset
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit for more information. Use if Non US based role: Visit for more information.
The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI- Onsite
**Title:** _Manager, Service Delivery_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _04632_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Calabarzon-Cainta_

Your potential has a place here with TTEC's award-winning employment experience. As a Service Delivery Manager working onsite as needed by the business in Metro Manila, Philippines you'll be a part of bringing humanity to business. #experienceTTEC
*if certified in country, use this paragraph and update Country in Red otherwise, please remove: Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in says it all!
What You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You'll report to the Senior Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
During a Typical Day, You'll
· Improve the key success metrics associated with goals. These include:
o Customer Satisfaction Score
o Service Level Goals
o Quality Goals
· Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
· Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
What You Bring to the Role
· Minimum 1 year call center or equivalent work experience
· Continuously promote a performance-driven culture and always work towards reaching for amazing
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Consistently mentor and inspire others
· Customer focused mindset
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit for more information. Use if Non US based role: Visit for more information.
The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI- Onsite
**Title:** _Manager, Service Delivery_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _04632_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Calabarzon-Cainta_

Your potential has a place here with TTEC's award-winning employment experience. As a Senior Manager - Service Delivery working onsite in Five Ecom, Pasay Philippines you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll support and motivate managers to make sure they're on track to meet goals and motivate their teams. You'll work to find answers, resolve issues, provide feedback and know when to escalate to the next level of support while ensuring quality customer experience on every call. You're instrumental in creating and maintaining a positive work environment.
You'll report to the Director, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You'll
· Improve the key success metrics associated with goals. These include:
o Customer Satisfaction Score
o Service Level Goals
o Quality Goals
· Mentor managers to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
· Bring your time management and organizational skills to help support managers on their multiple, complex, on-going tasks and projects
What You Bring to the Role
· 3 years or more of call center experience or customer service industry experience
· Bachelor's Degree or equivalent
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· You lead by example and collaborate with your team, management, and clients to contribute to the overall success of your client program
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Senior Manager, Service Delivery_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _046G2_

Your potential has a place here with TTEC's award-winning employment experience. As a Service Delivery Manager working hybrid as needed by the businesshybrid as needed by the business in Metro Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
**What You'll be Doing**
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You'll report to the Senior Manager. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
**During a Typical Day, You'll**
+ Improve the key success metrics associated with goals. These include:
+ Customer Satisfaction Score
+ Service Level Goals
+ Quality Goals
+ Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
+ Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
**What You Bring to the Role**
+ Minimum 1 year call center or equivalent work experience
+ Continuously promote a performance-driven culture and always work towards reaching for amazing
+ Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
+ Consistently mentor and inspire others
+ Customer focused mindset
+ Understanding, interpreting, and manipulating data for reporting
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ Ask us about our paid time off (PTO) and wellness and healthcare benefits
+ And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid
**Title:** _Manager, Service Delivery (Hybrid)_
**Location:** _PH-National Capital-Mandaluyong, Metro Manila_
**Requisition ID:** _0462D_

This role will handle the following teams: Platform Support, Platform Service and DevOps, QA, Problem Resolution and SLA Management, Enhancement and Release

**About ShipServ**

ShipServ is the world’s largest marketplace in the global marine industry, aiming to connect buyers and suppliers around the world. Our trading solutions automate procurement processes. We measure our success in our customers’ ability to Trade simply and sustainably using our solutions. We have won numerous awards, including Red Herring 100 Europe, First Tuesday, Tech Media Invest 100 and the prestigious White Bull Bully Awards. This is the past, and we need you to join us on our journey to develop and transform the Blue economy!

**About role**

Role is focused on providing value to ShipServ’s customers and internal stakeholders by ensuring that the support and service framework is customer centric, its processes and SLAs are aligned and backed by an IT structure that ensures platform running and service delivery at all times and where costs are managed within agreed-upon cost-to-serve metrics.

This role will handle the following teams: Platform Support, Platform Service and DevOps, QA, Problem Resolution and SLA Management, Enhancement and Release

**Duties and Responsibilities**
- Define and implement strategies for the growth and development of the Service Management Structure in ShipServ to ensure optimum productivity and effective support for the customers.
- Create and develop a “service culture” to strengthen the delivery of a professional and consistent platform operations and Customer Service to ShipServ’s community.
- Ensure excellent customer service and maintain strong relationship with customers.
- Manage and fulfil customer expectation by providing end-to-end support in the areas of:

- Platform Support
- Platform Service and DevOps
- Problem Resolution and SLA Management
- Enhancement and Release
- Handle Operational Risk Management including DR
- ISO Operational responsible for compliance and proactively identify areas for improvements
- Perform Asset Management as well as Vendor Management
- Ensure the efficient and effective use of Technologies by proactive monitoring, etc.
- Ensure Automated testing as part of QA
- Drive operational excellence and deploy best practices across all service delivery aspects to meet business targets to ensure customer satisfaction.
- Develop the team into a strong and cohesive unit where skills and expertise are shared.
- Implement Standard Operating Procedures to maintain operational efficiency and effectiveness.
- Motivate the team to provide excellent service and achieve business results by coaching and managing their performance.
- Implement new initiatives such as staff development, to develop operational culture and enhance the quality of services.
- Work closely with various departments in the support, development and implementation of new products, campaigns, and sales lead.
- Closely collaborate with cross functional team to ensure customers issues are addressed on time according to SLA and within budget.
- Monitor, manage and handle exception cases, escalate according to call tree plan.

**Performance metrics (SMART)**
- Delivery of Platform running and service within budget
- % Customer feedback (engagement) (can be replacedbut along those lines)
- Service as per Internal SL
- Incident Resolution Rate
- Customer Satisfaction (CSat) Survey Result
- No churn due to “bad customer handling”

**Complience and control**
- SOP (Standard Operation procedures)

**Qualifications and Experience**:
Required
- Graduate of IT ,Computer Engineering, or Computer Science or Engineering
- Min of 10 years relevant experience in service management; at least 5 years of which in managerial position
- Good knowledge in industry
- Excellent operational experiences
- Ability to define end-to-end service process and have a holistic view of the technical side of the business.
- Good understanding of modern technology (IT Operations, Infrastructure, Software)
- Six out of 10 technical knowledge on the following: Web App, Desktop App, APIs, Apps as a Service, IAAS, CICD, Cloud Infrastructure, Development cycle, REST API, Azure, AWS, GOOGLE
- Ability to manage customers and other stakeholders.
- Excellent communication skills
- Strong analytical and problem-solving skills
- Experience in leading a cross-regional team
- Experience as an IT Architect

Preferred
- Maritime experience
- Project Management
- Budget and Forecast

Knowledge and Skills
- ITIL knowledge
- AGILE Practice
- Excellent communication skill with stakeholders and vendors
- Strive for continuous improvement.

**Competencies**
- Operations minded with focus on excellent customer experiences to align with business requirements.
- Quick to adopt and react in changing conditions.
- Planning, monitoring, and execution
- Able to work under stressful environment.
- Excellent analysis and problems solving skills.
- An excellen

Job Title: Service Management Specialist
Shift: Mid-shift (3:00 PM 12:00 MN PHST)
Location: BGC
Budget: Open
Note: US experience is required

Key Responsibilities

• Support the operational health of the organization through data analysis, business reporting, workforce planning, and continuous process improvement
• Focus areas include business reporting and insights, process control and governance, workforce management, and continuous improvement
• Develop and maintain dashboards and reporting tools to provide actionable insights using tools such as Excel, Power BI, or Tableau
• Ensure compliance with internal policies and external standards through regular audits and monitoring
• Collaborate with stakeholders to improve transparency, efficiency, and process adherence
• Optimize staffing plans based on operational trends and forecasts
• Lead process improvement initiatives using methodologies such as Lean, Six Sigma, Agile, or PMP
• Monitor workforce performance trends and develop strategies that enhance productivity and employee engagement
• Identify opportunities for automation and recommend solutions using technologies like robotic process automation or artificial intelligence

Qualifications

• Bachelor's degree in Business, Finance, Data Analytics, or a related field
• At least three years of experience in service management or process improvement roles
• Strong experience working with US-based clients or organizations is required
• Proficient in reporting and data visualization tools such as Excel, Power BI, or Tableau
• Strong analytical, problem-solving, and communication skills
• Certification in Lean, Six Sigma, Agile, or PMP is preferred
• Familiarity with automation tools is an advantage
• Highly organized, proactive, assertive, and able to communicate with empathy

The Stakeholder Engagement and Communications Lead is accountable for the development and execution of the communications plan. The role provides governance and oversight and is an active member of the Service Management team.

**Responsibilities**:

- Develops the overall stakeholder engagement strategy
- Develops the internal communications plan in detail
- Develops (or assists in the development) of the stakeholder list
- Identifies all applicable communications channels available
- Develops communication templates for the various channels
- Develops the communications process governance and aligns with key project managers
- Establishes rapport with all communications content providers and reviewers/approvers to assure smooth delivery
- Manages the content creation, editing, and distribution of all project communications
- Assures a library of communications is maintained

**Qualifications**:

- Experience in ServiceNow development, administration
- Web Programming Experience (HTML, CSS, JavaScript, JQuery or Angular JS).
- Knowledgeable in web services (SOAP-REST, etc.)
- Any ServiceNow Certification
- Knowledge of ITIL

**What we offer**:

- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days
- Expanded paternity leave up to 30 days
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MRD)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting you TIN and with BIR Stamped
- NSO Birth Certificate

**Salary**: Php28,000.00 - Php178,000.00 per month

Schedule:

- 8 hour shift
- Rotational shift

The Stakeholder Engagement and Communications Lead is accountable for the development and execution of the communications plan. The role provides governance and oversight and is an active member of the Service Management team.

**Responsibilities**:

- Develops the overall stakeholder engagement strategy
- Develops the internal communications plan in detail
- Develops (or assists in the development) of the stakeholder list
- Identifies all applicable communications channels available
- Develops communication templates for the various channels
- Develops the communications process governance and aligns with key project managers
- Establishes rapport with all communications content providers and reviewers/approvers to assure smooth delivery
- Manages the content creation, editing, and distribution of all project communications
- Assures a library of communications is maintained

**Qualifications**:

- Experience in ServiceNow development, administration
- Web Programming Experience (HTML, CSS, JavaScript, JQuery or Angular JS).
- Knowledgeable in web services (SOAP-REST, etc.)
- Any ServiceNow Certification
- Knowledge of ITIL

**What we offer**:

- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days
- Expanded paternity leave up to 30 days
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MRD)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting you TIN and with BIR Stamped
- NSO Birth Certificate

**Salary**: Php28,000.00 - Php178,000.00 per month

Schedule:

- 8 hour shift
- Rotational shift

JOB QUALIFICATION:
- Graduate of any bachelor’s degree in Computer Science/Information Technology or its equivalent. br>- Must have excellent communications skills (Oral/Written). (Non negotiable)
- Must have minimum 5 years of experience as a full-time project manager (directly managing a project team). (Non negotiable)
- Must have experience managing a software development project. (Non negotiable)
- Must be knowledgeable and have experience in Software Development Life Cycle. (Non negotiable)
- Must be versed with different project management frameworks (e.g. Waterfall, Agile/Scrum) and preferably certified (PMP, SCRUM, PRINCE2) (Non negotiable)
- Must have proven track record of successfully managing medium to large scale or complex IT projects in the banking or financial sector. (Non negotiable)
- Must have experience in leading and managing cross-functional project teams through the entire project lifecycle. (Developers (IT), Designers (UI/UX), Testers (QA), Business Analysts, and etc. (Non negotiable)
- Must have strong understanding of IT systems, technologies, and methodologies relevant to banking and financial services. (Non negotiable)
- Must be proficiencient in change management processes to facilitate smooth transitions during project implementations. (Non negotiable)
- Must have the ability to anticipate and address resistance to change among stakeholders and end users. (Non negotiable)
- Must be proficient in project planning, scheduling, budgeting, and resource allocation (Non negotiable)
- Must have the ability to identify and mitigate project risks related to security, compliance, and data privacy. (Non negotiable)
- Must have the ability to build strong relationships with internal and external stakeholders, including business users, IT teams, vendors, and regulatory bodies. (Non negotiable)
- Must be a fast learner that can come up with several solutions to solve a problem and will analyze to quickly to determine the best course of action. (Non negotiable)
- Must be a self-starter who takes initiative, can work without supervision and begin projects independently, embrace challenges, sets high standards, focuses on successful outcomes and promotes teamwork. (Non negotiable)

JOB DESCRIPTION:
- Performs project management responsibilities in either waterfall and agile methodology
- Prepares/creates and maintains Project Plan, Work Plan and securing the necessary approval as applicable.
- Prepares/creates Project Status Report and reporting the same in terms of delivery of schedule, quality and scope.
- Tracks Project budget and costs as applicable.
- Ensures documentation of all risks and issues associated with the Project, working with the Project Team to facilitate resolution and timely escalation as deemed necessary.
- Participates and facilitates in relevant meetings, as required.
- Ensures compliance with internal and external policies, security and legal regulatory requirements as applicable. Supports audit exercises when needed. Facilitates post-implementation or similar activity and prepares Close-Out Report as applicable
- Ensures of completion of required documents at the end of the project
- Manages the Scrum process with the coordination of Scrum Team in Agile methodology.
- Ensures that the Scrum Team adheres to Scrum theory, practices and rules.
- Acts as a servant-leader for the Scrum Team, as applicable.
- Facilitates Scrum events (e.g. Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective) as needed and ensures that they are conducted as scheduled, as applicable.
- Performs other related functions that may be assigned from time to time.