129 Senior Management jobs in Pasig

Male or Female
- Graduate of Finance, Accountancy or any related course
- Preferably fresh graduates
- Willing to be trained
- Willing to be assigned at Ayala, Makati

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Makati: Reliably commute or planning to relocate before starting work (required)

**BE PART OF OUR GROWING FAMILY!**

Undergoes training for Supervisory or Managerial roles while assisting the branch in day to day operation giving Excellent Tapa King Service to customers.
- Graduate of Hotel and Restaurant Management/ Food & Beverages or equivalent
- Minimum of 1-2 years’ related experience in Retail or Food & Beverages industry
- Ability to work with employees at all levels of the organization.
- Proficient in Microsoft Office Applications (Word, Excel, Power point)
- Must be amenable to work schedule that covers shifting, evenings, holidays, and weekends. Change of work schedule/extended duty can be done with a short notice to resolve manpower concerns.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: From Php15,800.00 per month

**Benefits**:

- Employee discount
- Opportunities for promotion
- Paid training
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Day shift
- Shift system

Supplemental pay types:

- 13th month salary
- Overtime pay

**A career at our company is an ongoing journey of discovery**: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

**Your role**:
As Management Accountant in a global Shared Service Center, you support in the areas of cost accounting and profitability analysis for one or more entities assigned and support local finance and controlling units in both areas. You support in managing maintenance and posting processes in cost accounting to provide an accurate and timely picture of the overhead cost situation as basis for controlling analysis and business decisions. Moreover, you support the maintenance of cost accounting master data considering all relevant global guidelines and integrity constraints to establish a valid set of cost centers, internal orders and projects. Tasks also include managing master data related requests via mailbox, and MDG-F tool, including system transfer price updates, reports and troubleshooting. In addition, you support performing period end closing procedures (monthly, quarterly, yearly) and reports as specified in line with international standards and guidelines.

**Who you are**:
Bachelors degree required
Degree in a business related discipline strongly preferred
Initial experience in accounting/finance with direct related experience with full-cycle cost accounting and profitability analysis
Experience within a Shared Services Center preferred
Experience with Cost Accounting and Profitability Accounting
Knowledge or experience with General Ledger/Controlling is a plus
Experience with SAP CO-OM and SAP CO-PA
Fluent English language skills required
Willing to be based in BGC, Taguig City
Willing to work on mid and night shift

**What we offer**: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

**A career at our company is an ongoing journey of discovery**: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the wo

We're seeking a Problem Management Analyst to join our team at Manulife. You'll bring hands-on experience in IT Problem Management and a solid understanding of ITIL v4 best practices. You'll lead root cause investigations, drive permanent solutions, and help ensure continued IT service reliability.
Our Problem Management team facilitates and coordinates root cause investigations and operational improvements. We aim to minimize disruptive incidents and ensure applications and services remain available, reliable, and compliant with SLAs. We take pride in making a difference-and having fun while doing it!
**Position Responsibilities:**
+ Facilitate root cause investigations for incidents affecting production services
+ Apply RCA and guide others in their use (Familiarity with various RCA techniques like 5 Whys, Brainstorming, and Kepner-Tregoe)
+ Use technical and infrastructure knowledge to support RCA efforts
+ Champion a proactive culture of incident prevention
+ Communicate post-incident lessons learned to stakeholders
+ Ensure problem management activities meet SLA timelines
+ Guide investigations through the documented problem management process
+ Participate in cross-functional meetings (incident, problem, change)
+ Promote automation to reduce manual errors and effort
+ Adapt to shifting priorities in a dynamic environment
+ Build strong relationships with business partners, vendors, and IT teams
+ Ensure compliance with audit and operational risk standards
+ Report on service availability, performance, and recurring issues to support leadership decision-making
**Required Qualifications:**
+ 1-3 years of experience in IT Problem Management or RCA facilitation and Incident Management
+ Post-secondary education or equivalent experience in IT Operations/Support
+ ITIL Foundation certification (v3 or v4)
+ Strong customer service orientation
+ Confidence to ask tough, probing questions
+ Ability to manage and guide investigations effectively
+ Experience working with vendors and holding them accountable
+ Excellent collaboration and relationship-building skills
+ Tenacity in driving investigations to resolution
+ Commitment to diversity, equity, and inclusion
+ Experience with ITSM tools (e.g., ServiceNow)
**Preferred Qualifications:**
+ A great sense of humor-our team works hard and has fun!
+ Familiarity with RCA techniques from brainstorming to Kepner-Tregoe
+ RCA facilitation certification
+ Ability to motivate others to engage in problem management
+ Understanding of the Financial Services or Insurance industry
+ Experience working with global teams across time zones
+ Experience with ServiceNow's Problem Management module
+ Background in ITSM practices like Change, Incident, or Service Level Management
+ ITIL V3 or V4
+ ServiceNow
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

This role provides leadership in representing the business unit IS audit/SOX activities, security reviews, disaster recovery, business continuity, and records management. In addition the role is responsible for overall business unit education of audit and compliance requirements, and providing management reporting.
**Position Responsibilities:**
Process Management
+ Own and manage the end-to-end Release Management process, ensuring alignment with Global Release Management standards.
+ Define workflows, maintain documentation, and oversee process compliance through regular audits.
+ Collaborate with cross-functional teams to drive process efficiency and quality.
+ Plan and deliver process training, support tools, and implement continuous improvements.
+ Monitor and report on process performance through metrics and audits.
+ Coordinate with DevOps teams to ensure process integration across the release lifecycle, aligning deployment practices with established workflows and governance standards.
Process Governance
+ Plan, schedule, and control software rollouts across production environments.
+ Ensure all release requirements are met before deployment and sign-off.
+ Review and approve deployment plans to ensure alignment with release objectives, rollback strategies, and operational readiness.
+ Govern release planning, scheduling, and execution, including risk mitigation and rollback strategies.
+ Coordinate with change owners and key stakeholders (e.g., DevOps, QA, Security, and Application teams) to ensure release readiness, including validation of deployment plans, testing status, and risk assessments.
+ Assess and manages risks that impede successful project delivery
+ Maintain accurate release records, notes, and documentation.
+ Participate in CAB and PCR meetings, and conduct post-deployment checks for all releases within MITDC.
+ Generate and distribute release reports and metrics.
**Additional Accountabilities** :
+ Provides oversight to ensure completeness and compliance to process of proposed changes.
+ Reviews and approves all in scope changes within MITDC based on the process standards and best practices.
+ Challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organization is minimal.
+ Provides effective and regular communication within the project team, stakeholders, sponsors and management.
+ Identifies issues that impact delivery and escalate to management.
+ Understands relationships between all ITIL processes and how it affects each other.
+ Conduct Post Implementation Reviews (PIRs) after the implementation of changes
**Key Relationships:**
+ The Release Manager will work closely with internal and external stakeholders at all levels, but with focus on MITDC Operations, Delivery and Engineering.
+ The Release Manager will involve developing and maintaining close working relationships with other process owners/managers, delivery manager/staff, especially with the change management lead, continuous improvement lead and Information risk lead.
+ The Release Manager will advise and support the management team in developing change policy in accordance with business requirements, responding to and providing tactical direction for business change when necessary.
**Required Qualifications:**
+ 3-5 years of experience in IT Operations and/or IT Service Management.
+ Working knowledge of Incident, Problem, and Change Management frameworks such as ITIL (v3 or higher).
+ Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field.
+ Familiarity with process mapping and modeling techniques.
+ Strong analytical skills with the ability to collect, analyze, and interpret complex data.
+ Ability to manage and perform multiple complex tasks as part of daily responsibilities.
+ Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Visio.
+ Strong communication and presentation skills to effectively convey process changes and recommendations to stakeholders at all levels.
+ Knowledge of Agile methodologies.
+ Familiarity with ITSM tools, especially ServiceNow.
+ Exposure to DevOps tools is a plus (e.g., Jenkins, Bitbucket/Git).
+ Experience with reporting tools such as Power BI and Power Automate is a plus.
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The Workforce Management Supervisor plays a critical role in ensuring optimal staffing and operational efficiency across the division. This role is responsible for overseeing forecasting, scheduling, real-time monitoring, and reporting functions, while leading a team of WFM Analysts. The Supervisor will collaborate closely with Operations, HR, and other support teams to drive performance and service level achievement.
Key Responsibilities:
+ Lead and manage a team of WFM Analysts, providing coaching, guidance, and performance feedback.
+ Oversee daily workforce planning activities including forecasting, scheduling, and intraday monitoring.
+ Ensure accurate and timely reporting of key metrics such as service levels, occupancy, shrinkage, and adherence.
+ Partner with Operations leadership to align staffing plans with business needs and performance goals.
+ Identify and implement process improvements to enhance WFM efficiency and accuracy.
+ Support business continuity planning and execution during unexpected events or volume fluctuations.
+ Maintain and optimize WFM tools and systems in collaboration with IT and vendor partners.
+ Prepare and present workforce-related insights and recommendations to senior leadership.
Qualifications:
+ Bachelor's degree holder preferably in business administration, Statistics, Mathematics, Computer Science, or a related field (or equivalent work experience)
+ Minimum of 2-3 years of experience in Workforce Management (forecasting, capacity planning, scheduling, and real-time monitoring)
+ At least 1 year of experience in a leadership or supervisory role within WFM or operations is a plus
+ Experience in a shared services or BPO environment is a strong advantage
+ Proficiency in WFM tools (e.g., NICE IEX, Verint, Amazon Connect, or similar platforms),
+ Strong Excel skills (formula mastery, data analysis, automation, etc.), advance familiarity in functions, especially combining functions
+ Familiarity in using tools i.e. pivot tables and pivot charts, slicers and interactive elements, conditional formatting, etc. to highlight trends or outlier and summarizing data
+ Familiarity with reporting tools (e.g., Power BI, Tableau) is a plus
+ Understanding of ACD systems and call routing logic
Core Competencies
+ Strong analytical and problem-solving skills
+ Excellent communication and interpersonal skills
+ Ability to manage multiple priorities and meet deadlines
+ High attention to detail and accuracy
+ Strong leadership and team management capabilities
Behavioral Attributes
+ Proactive and results-oriented
+ Able to work independently and collaboratively
+ Demonstrates integrity and professionalism
+ Adaptable to change and continuous improvement
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**About the Role:**
**Grade Level (for internal use):**
09
**The Role** : Data Management Specialist (S&P Dow Jones Indices)
The Operations Specialist will serve as a key player in ensuring the seamless onboarding and management of data, contributing to the overall data integrity and operational efficiency of the organization.
**The Team:**
The Data Launch team manages the onboarding and setup of our datasets into Sprout. The team will review all new data launch requests and coordinate with Data Owners on our Data Excellence team, IMPG, IT , R&D and requestors to ensure new data sets are setup properly to meet the needs of all users. The team is also responsible for the maintenance of existing Sprout feeds and the buildout of new workflows in Collibra. Our team collaborates closely with other cross-functional teams, to understand data requirements and ensure alignment with organizational objectives. This team will work continuously to get all Data Users and Owners the raw vendor data they need. The Data Launch team is a part of the Data Enablement team which is a global team with members in New York, Beijing and Mumbai.
**The Impact:**
The Operations Specialist position has a significant impact on SPDJI by ensuring the accuracy and integrity of our data sets. By diligently understanding new data sets and requirements, the Data Launch Team plays a crucial role in enabling access to data needed across various teams and driving operational efficiency. Joining this team provides an opportunity to make a meaningful impact by upholding data excellence and fostering a culture of data-driven decision-making throughout the organization.
**What's in it for you:**
+ Growth and Development Opportunities: As an Operations Specialist, you will have ample opportunities for professional growth and development. You will gain hands-on experience in database management and onboarding while enhancing your skills and expertise in this field. Additionally, you will have access to industry best practices and the chance to expand your knowledge through continuous learning and training initiatives.
+ Global Nature of the Role: SPDJI operates on a global scale, presenting you with a unique opportunity to work in a diverse and dynamic environment. As an Operations Specialist, you will engage with data from various regions and markets, gaining insights into global trends and contributing to data management practices that have a broad impact. You will also work with various internal teams around the globe and interact with your team members from New York, Beijing and Mumbai.
+ Impactful Contribution: By maintaining the accuracy and integrity of our index data, you will make a significant impact on our organization's success. Your work will directly influence critical operational efficiency and business decisions, positioning you as a valued contributor and enabling you to see the tangible outcomes of your efforts.
**Responsibilities:**
As an Operations Specialist, you will play a critical role in ensuring that new data sets are onboarded properly and completely. Your primary responsibilities will include:
+ Reviewing requests to onboard new data sets into Sprout, ensuring that all necessary information is available.
+ Setting up the data dictionaries and ensuring data is loaded properly and completely into Sprout.
+ Coordinating with various teams including our Data Excellence, IMPG, IT, and R&D teams.
+ Collaborating with team members to establish best practices and participate in cross-functional meetings to discuss data requirements.
**What We're Looking For:**
We are seeking a detail-oriented and meticulous Operations Specialist to join our team.
**Basic Qualifications:**
+ Bachelor's degree in Finance, Accounting, Business, or relevant field
+ Strong attention to detail and self-motivated
+ Proficiency in working with spreadsheets and large amount of data
+ Ability to work independently and collaborate effectively within a team
+ Excellent communication and problem-solving skills
+ Experience working with database management.
**Preferred** **Qualifications:**
+ Proficiency in Python and VBA
+ Snowflake
+ Proven experience in data validation, data quality assurance, or similar roles
**About S&P Global** **Dow Jones Indic** **e** **s**
At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.
S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Pasig City, Philippines

**The Position**
The Specialist, Doc Unit Services is responsible for effectively and efficiently supporting the lifecycle management of controlled and non-controlled documents in Boehringer Ingelheim (coordination, user access provision, assisting authors and signatories) via Boehringer's electronic document management system (e-DMS). This will be performed in compliance to the predefined set of standards and agreed service level agreement of the process, while ensuring high quality of work.
**Duties & Responsibilities:**
+ Support the management of document lifecycle for Boehringer Ingelheim's controlled/non-controlled documents and adhering to the data quality standards while delivering against defined SLA's.
+ Handle the coordination of documents and conduct proactive communication with the requestors.
+ Ensures that documents received and handled adheres to the defined quality standards.
+ Support CI initiatives of the team by proposing improvements and standardizations.
+ Handle end-to-end incident management in MyServices.
**Requirements:**
+ Bachelor's Degree in Business, Finance, or any similar programs.
+ Fluent in English language (both verbal and written communication) and has strong interpersonal, verbal and written communication skills.
+ Proficient in Microsoft Office applications (MS Word, MS Excel, MS vision, MS PowerPoint).
+ Attentive to details, critical thinker, proactive, excellent communication and coordination skills, good inter-personal and cultural-sensitivity, team player.
+ Background in continuous improvement process is an advantage.
+ Experience in a shared service center is an advantage.
+ Background in Document Management System landscape is an advantage.
+ Amenable to work in mid-shift schedule.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia)
▪ Accurately enter orders manually into SAP.
▪ Ensures that electronic orders flow into the system as intended.
▪ Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
- Ensure order fulfillment (stock availability, order status, document requests, etc.)
- Correct EDI or Electronic order errors to root-cause
- Handle specialized customers and tasks with specific instructions and requirements
- Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return
- Handle more complex claims like annual returns and freight claims"
▪ Answer inbound calls for routine inquiries
▪ Make outbound calls for routine inquiries, verification, clarification, etc.
▪ Understand and effectively recommend products and solutions to customers. Offer alternative products or solutions to meet customers' needs. If something is stocked out, offer comparable spec to meet customers' requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries"
▪ Perform SAP transactions to log, check order status, quote price and availability and provide product information to customer
▪ Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquiries
▪ Function as universal back-up specifically for specialized accounts/tasks.
- Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy.
- Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various ContiTech departments to improve customer experience.
▪ Identify process improvement opportunities and lead projects designed to implement the targeted improvements.
▪ Own and maintain of work instruction documents year to year.
- Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction.
▪ Bachelor's degree or equivalent.
▪ 2-5 years of experience in Customer Service, Order Management or Supply Chain roles.
▪ Order Management or Supply Chain Management experience required.
▪ Small group project or process improvement initiative.
▪ At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.
Replacement of Mia Bless Manalo, moving to new role effective May 1, 2025
Ready to drive with Continental? Take the first step and fill in the online application.