Sales Support

Makati City, National Capital Region DTW Philippines OPC

Posted 14 days ago

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Job Description

About Us
br>Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.

And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.

Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.

Job Description

* Handles inbound/outbound calls and inquiries from offices and agents.
* Handles incoming & outgoing emails.
* Provides comprehensive support and assistance to agents by addressing their queries.
* Proficient in Global Distribution Systems (GDS) and responsible for managing and supporting all GDS-related tasks.
* Performs other tasks and special projects as may be assigned.

Job Qualifications:

* Excellent written and spoken English.
* Experience in Sales or Customer Service preferably in Travel/Hospitality industry.
* Working knowledge in MS Office, Outlook & CRM tools.
* Good organizational skills, able to multitask and capable of working in a fast-paced environment with shifting priorities.
* Works well with the team and with sound work ethics.
* Willing to work on Night Shift.
* Can speak and write in Spanish.
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Sales Support Associate

Makati City, National Capital Region DTW Philippines OPC

Posted 17 days ago

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Job Description

Job Description
br>Handles inbound/outbound calls and inquiries from offices and agents.
Handles incoming & outgoing emails.
Handles new registrations, untracked bookings, commissions, cases, etc.
Updating Salesforce.
Performs other tasks and special projects as may be assigned.

Job Qualifications:

Excellent written and spoken English.
Experience in Sales or Customer Service preferably in Travel/Hospitality industry.
Working knowledge in MS Office, Outlook & CRM tools.
Good organizational skills, able to multitask and capable of working in a fast-paced environment with shifting priorities.
Works well with the team and with sound work ethics.
Willing to work on Night Shift.
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Sales Support Assistant

Pasig, National Capital Region FASTRONICS SALES AND SERVICES INC.,

Posted 16 days ago

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Job Description

1. Provide administrative support including preparing and sending quotations, sales reports, and correspondence.
2. Respond to customer inquiries via email, phone or chat in a timely and professional manner. br>3. Process sales orders, update customer records, and monitor delivery schedules.
4. Coordinate with internal departments (e.g., logistics, finance, technical support) to fulfill sales-related requests.
5. Assist in maintaining and updating the customer database and Hubspot.
6. Ensure accurate documentation and filing of sales-related records. Provide accurate product information and basic technical advice on components (e.g., SSDs, RAM, CPUs, motherboards, cables, etc.)
7. Process sales transactions, issue receipts/invoices, and ensure timely order fulfillment.
8. Coordinate with suppliers and logistics for product availability and delivery schedules.
9. Maintain inventory levels and assist in stock monitoring, tagging, and shelf arrangement.
10. Handle customer complaints or returns in line with company policy.
11. Participate in product training and occasional trade shows, if required
12. Prepare presentations, product information, and sales materials as needed.
13. Track and follow up on outstanding proposals or purchase orders.
14. Help organize meetings, product demos, and trade show participation when applicable.
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Sales Support Supervisor

Makati City, National Capital Region DTW Philippines OPC

Posted 17 days ago

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Job Description

Job Description
br>* Prepare and manage the weekly work schedule, ensure to update regularly to accommodate exceptions such as sick leaves, vacation days and training sessions.
* Generate weekly call reports from RingCentral to make sure service levels are being met, while identifying any anomalies (both positive and negative) that can be used for coaching and improving team or individual performance.
* Use the call scorecard to evaluate and rate the call recordings.
* Facilitate new hire training and provide comprehensive instruction to staff on all aspects of TAAP responsibilities.
* Ensure that all inbound TAAP emails are acknowledged within an average of 4 hours of receipt, maintaining timely communication and responsiveness.
* Make sure that all Expedia registrations are completed within 24 hours.
* Maintain compliance with the contracted Service Level Agreements (SLAs) with Expedia, achieving a minimum of 65% of inbound calls answered within 30 seconds.
* Organize and facilitate weekly or bi-weekly team meetings to foster communication.
* Delegate tasks assigned directly by Expedia Management.
* Collaborate with the Manager to make sure all team members are equipped with the Balto AI software and provide feedback to evaluate its effectiveness in supporting the team.
* Host weekly TAAP Escalation meetings to track progress on existing cases so the team will prepare and advancing them.
* Train the team to effectively support non-TAAP clients, such as Europcar.
* Collaborate with the Manager to proactively identify gaps, enhance efficiency and recommend improvements before clients point them out.
* Coordinate the consolidation of independent TAAP accounts into the HOST account as required or requested by Expedia.
* Oversee team assignments to make sure projects are completed on time and deadlines are met. If there are any delays, promptly raise awareness to the Manager and suggest solutions.
* Conduct the Annual Employee Reviews and coordinate with the Manager regarding the results. Discuss the feedback with the Employee before submitting it to HR.
* Administer discipline or provide accolades to team members as appropriate.
* Conduct interviews for New Hires.
* Monitor lunch breaks and leaves to ensure proper staffing levels are maintained throughout the day.
* Effectively manage the team’s overtime, making sure it is allocated appropriately and within budget while maintaining operational efficiency. < r>* Collaborate with HR for the effective implementation and adherence to all corporate policies, maintaining consistency and compliance across the team.

Job Qualifications:

* Exceptional written and spoken English communication skills.
* Proven experience in Sales Support, Customer Service or related roles, preferably in the Travel or Hospitality industry.
* At least 2 years of supervisory experience in a similar capacity.
* Proficient in MS Office, Outlook and CRM tools, including Salesforce.
* Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
* Demonstrated leadership skills, with the ability to inspire and motivate a team.
* Experience in attendance monitoring, leave tracking and overtime approvals.
* Sound work ethics, professionalism and the ability to foster a collaborative team environment.
* Willingness to work on Night Shift schedule.
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Specialist, Sales Support

Makati, National Capital Region Concentrix

Posted 25 days ago

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Job Description

Job Title:
Specialist, Sales Support
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a Specialist, Sales Support to join our team. Today.
The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
**You Have:**
+ 1+ year of relevant working experience
+ Knowledge of Microsoft products including Word and Excel (can perform basic functions)
+ Have necessary skills for email, phone and video communication
+ Handle confidential information with complete integrity
+ Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines
+ Accustomed to identifying and recommending corrective action for moderately complex issues
+ Experience following scripts and processes according to contractual agreements
+ Experience learning new technology and data
**You will:**
+ Maintain quote documentation with accurate pricing and configurations
+ Prepare quotes for contract renewals
+ Ensure the integrity of client information is maintained in the database systems
+ Manage Excel (can perform basic functions)
+ Perform bookings (Purchase Order processing) and booking reconciliation
+ Grow skill and expertise to perform quality assurance and begin to identify areas for improvement
+ Focus on customer needs and communicate with Senior Sales Support staff and management.
+ Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
+ Maintain Knowledge Base Tools, including a CRM
+ Identify and call out operational risks to management for review and consideration
+ Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
**Our Benefits/Perks:**
+ Health Insurance with Dental Coverage for Employees
+ Paid Time off
+ Bereavement Leave
+ Life Insurance
+ Group Personal Accident Program
+ Employee Assistance Program
+ Rewards and recognition programs
+ Wellness Incentive Program
+ Learning and Development Programs
**Virtual First**
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, the company is mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director
Location:
PHL Makati City - Ayala North Exchange
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Technical Sales / Support Personnel

Cabuyao, Laguna BONAFIDE TRAINOLOGY PLACEMENT SERVICES

Posted 12 days ago

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Job Description

QUALIFICATION:
• Electronics Communication or Electronics Engineering course graduate. br>• ith selling experience is a plus. < r>• H s Driver’s License for a 4-wheel vehicle.
• C n start immediately.
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Sales Support for US

Makati City, National Capital Region DTW Philippines OPC

Posted 14 days ago

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Job Description

Job Description
br>* Mainly be supporting Expedia TAAP, Europcar, Wendy Wu Tours and potentially others.
* Sell tour packages, particularly in Asia (Japan, China, Vietnam) for Wendy Wu Tour.
* Manage Car Rentals and Tour Sales/Operations.
* Demonstrated expertise in managing group bookings.
* Manage inbound and outbound calls and inquiries from travel agents.
* Oversee accounts, handle documentation and payment processing.
* Issue and reissue travel documents as needed.
* Prepare reports.
* Log and update Salesforce records.
* Undertake additional tasks and special projects as assigned to support the team and enhance operations.

Job Qualifications:

* Excellent written and spoken English.
* Experience in Sales or Customer Service preferably in Travel/Hospitality industry.
* Working knowledge in MS Office, Outlook & CRM tools.
* Good organizational skills, able to multitask and capable of working in a fast-paced environment with shifting priorities.
* Works well with the team and with sound work ethics.
* Willing to work on Night Shift.
This advertiser has chosen not to accept applicants from your region.
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Sales Support for SG

Makati City, National Capital Region DTW Philippines OPC

Posted 19 days ago

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Job Description

About Us
br>Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.

And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.

Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.

Job Description

* Handle incoming & outgoing emails and/or calls to and from agents based in Singapore
* Attend to technical questions, customer related issues, escalations, follow-ups from partners based in Singapore
* Conduct welcome calls and product trainings to agents over the phone or online.
* Do telesales to some leads or dormant/inactive agencies based in Singapore
* Update Salesforce regularly
* Provide assistance on sales and marketing projects and telesales campaigns when needed.
* Conduct webinar and training presentations as required.
* Perform other tasks and special projects as may be assigned.
* At least 2 years’ customer service experience, ideally related to the travel industry but not compulsory. < r>
Job Qualifications:

* Phone presentations: Demonstrate ease and confidence in delivering compelling presentations over the phone.
* Email responsiveness: Exhibit prompt and effective communication skills when responding to emails from our partners.
* Objection handling: Skillfully address objections, providing thoughtful and persuasive responses to ensure clarity and satisfaction.
* Complaint resolution: Approach complaints from travel agents with a solution-oriented mindset, working towards swift and amicable resolutions.
* Fluency in both written and spoken English language.
* CRM skills, preferably Salesforce.
* Good organizational skills and capable of working in a fast-paced environment with shifting priorities.
* Works well with the team and with sound work ethics.
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Sales Support for UK

Makati City, National Capital Region DTW Philippines OPC

Posted 25 days ago

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Job Description

Job Description
br>Manages email queries and requests coming into the Sales Support inbox for Expedia TAAP
Handles inbound and outbound calls for Sales Support
Raises escalations/tickets to the relevant EPS Teams and Expedia RDM and follows through till resolution
Processes new registrations and provides trainings to new & existing TAAP Affiliate Partners
Processes manual commission adjustments
Liaises with and supports the Sales/Account Managers in their daily work
Logs all their activities on Salesforce daily, upon completion of each task
Provides assistance with Sales & Marketing projects, Telesales campaigns and promotions
Provides temporary support/cover for other markets’ Sales Support Team members in case of absence (sick leave, or during Staff recruitment process) upon request by Discover the World Management < r>Performs other ad-hoc tasks and special projects as per assigned by their Supervisor/Team Leader

Job Qualifications:

Possesses a completed degree in Business Administration, Tourism, or related fields.
Brings several years of professional experience in tourism sales, ideally within an airline company.
Deep understanding of the travel industry and aviation market.
Strong technical understanding of airline operations.
Solid technical understanding of the various distribution channels used in the marketplace.
Experience in Expedia.
Exhibits strong communication skills.
Willingness to work Afternoon Shift.
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