Customer Service Sales Representative

Mandaluyong, National Capital Region ₱40000 - ₱60000 Y Enabled

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JOB SUMMARY: Y
ou will be the primary point of contact for our online shoppers, providing timely, accurate, and empathetic support across various digital channels (chat, email, and phone). You will play a crucial role in managing pre-sales inquiries, upselling, order fulfillment questions, post-purchase support, and ensuring a delightful end-to-end shopping experience. This role has a strong emphasis on achieving key performance indicators (KPIs) related to customer satisfaction, sales, efficiency, and resolving e-commerce specific challenges.

Key Responsibilities:

  • Handle all customer inquiries (product details, order status, shipping, returns, exchanges, website issues, pre-order) across chat, email and phone, aiming for high First Contact Resolution (FCR)
  • Achieve target Response Times and maintain an optimal Average Handling Time (AHT) to ensure efficient service delivery
  • Identify and act on opportunities to upsell and assist with cart completion, contributing to chat guided sales targets and improving the stores' conversion rates
  • Handle order and payment verification across existing Shopify stores
  • Proactively identify customer trends and pain points to inform improvements in products, services, and online processes, including coordination with Logistics, Marketing, IT, and Warehouse teams to resolve complex customer issues swiftly and effectively, ensuring a seamless customer journey
  • Report customer insights from chat interactions and share actionable items with the sales team to improve conversion and overall customer experience
  • Maintain up-to-date knowledge of product catalog, promotions, shipping policies, and industry best practices
  • Respond to customer reviews, solving customer concerns as needed, across all platforms
  • Drive high Customer Satisfaction (CSAT) scores and positive Net Promoter Scores (NPS) by empathetically resolving issues and enhancing the customer journey

Qualifications:

  • At least 1 year work experience in an Ecommerce customer service role, preferably in consumer electronics or retail
  • Excellent communication skills (written and verbal English)
  • Passionate in helping people, with the ability to listen attentively, understand customer emotions and needs, and respond with patience and genuine care
  • Solutions-oriented and agile mindset, with a proven ability to quickly adapt to changing priorities and find effective resolutions
  • Willingness to work 6 days a week with flexible hours, which may include nights, weekends, or shifting schedules, as needed
  • Strong computer literacy, including experience with MS Office applications
  • High school graduate. Bachelor's degree in business, Communications, or related field is a plus

Benefits:

  • Government-mandated contributions
  • Sick Leaves and Vacation Leaves upon hiring

Perks:

  • HMO
  • Merit-based incentives
  • Employee discount
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Customer Service/ Sales Representative

Ayala Alabang, National Capital Region ₱104000 - ₱130878 Y Genpact Services LLC

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Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, Sales & Commercial

The position manages a high volume of Outbound calls while effectively determining requirements, answering inquiries, resolving problems, fulfilling requests, and recording case notes.

Responsibilities

  • New merchant acquisition, which means your job is to sell the benefits to the top home improvement contractors in the country
  • Provide information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes
  • Ensure accurate security procedures are followed on all e-commerce customer interactions
  • Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
  • Act as a product knowledge specialist
  • Responsible for ensuring adherence to all operations and compliance procedures

Qualifications we seek in you
Minimum qualifications
  • Relevant sales experience, preferably in a consultative, phone-based sales role
  • Proven track record of sales success with the ability to detail your success
  • Excellent communication skills
  • Conduct a high volume of cold-calling to prospects via outbound phone calls
  • Solutions-oriented approach
  • Strong closing skills
  • Salesforce, MS Office Suite, and PC technical skills required
  • Experience using dialing/cadence software such as Outreach or SalesLoft preferred
  • Ability to work from home and conduct phone/video calls in a dedicated quiet workspace
Preferred qualifications
  • Successful sales experience, preferably in a consultative, phone-based sales role

Why join Genpact?


• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities 

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.  Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Customer Service Sales Representative

Taguig, National Capital Region ₱40000 - ₱80000 Y Firstsource

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Job description

The Customer Service Sales Representative – reports to the Customer Service Supervisor. The Sales Specialist will be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines. We're seeking an individual who not only communicates effectively with customers but also leverages sales techniques, and grow engagement through product positioning.

Responsibilities:



Drive Sales:
Exceed productivity standards by effectively retaining customers through sales-oriented solutions while maintaining overall accuracy and Key Performance Indicators (KPIs).



Conflict Resolution
: Demonstrate a proven ability to diffuse escalated customer situations using effective negotiation skills to reach mutually beneficial resolutions.



Thorough Documentation
: Complete all necessary documentation for every customer interaction, ensuring comprehensive records of customer concerns and resolutions.



Ownership and Proactivity
: Take ownership of customer concerns, proactively following through to resolution to minimize escalations and ensure customer satisfaction.


• Independent Decision Making: Make independent decisions based on established guidelines to effectively address customer needs and concerns.



Collaborative Teamwork:
Work collaboratively as part of a sales-driven team to achieve individual, team, and departmental sales objectives, sharing knowledge and skills to drive success.



Customer-Centric Focus:
Maintain a strong focus on customer satisfaction, consistently responding to and exceeding customer expectations.



Quality Assurance:
Adhere to agreed-upon quality standards, striving for a minimum accuracy rate of 90% in all customer interactions.



Professionalism:
Maintain professional relationships with internal and external customers, customer service management, and colleagues, representing UK Media properties with integrity and excellence.

Job summary

The Sales Specialist will be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines.

Offers

  • HMO Day 1
  • Life Insurance
  • Leave Credits
  • Unlimited Incentives
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Customer Service Sales Representative

Makati City, National Capital Region ₱230000 - ₱280000 Y Metacom Careers

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Job Title: Customer Service Representative

Site Location: Makati, Philippines

Employment Type: Onsite, Full-time

Salary Range: ₱23,000 – ₱28,000 (depending on experience)

Job Overview:

As a Customer Service Representative, you will handle customer inquiries, assist with service requests, and provide solutions while promoting telco products and services. This role combines customer care and sales to deliver an exceptional experience.

Qualifications:

  • At least College Undergraduate/ SHS Graduate/High School Graduate (Old Curriculum)

  • At least 6 months of Sales experience (BPO or retail sales)

  • Good communication and problem-solving skills

- Willing to work onsite in Makati and on shifting schedules

  • Must be able to start ASAP

What We Offer:

Competitive salary package

Performance-based incentives

Paid training and professional development opportunities

HMO Coverage

Opportunities for career advancement

Government-mandated Benefits

13th Month pay

Fun and supportive work environment

How to Apply:

Submit your resume to with "CSR Makati-FULL NAME" in the subject line, or apply directly to our job portal.

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Sales Representative/Wine Sales Representative

Makati City, National Capital Region ₱600000 - ₱840000 Y FourmannCo

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Job Description

  • Candidate must possess of Bachelor's Degree in any Business-related course or related field / Candidates must possess a Bachelor's degree in any course
  • Experience in F&B Industry, Hotel Chain
  • Strong People Management Experience
  • Good command of English
  • Good communications skills
  • Can start immediately

Job Type: Full-time

Pay: Php50, Php70,000.00 per month

Ability to commute/relocate:

  • Makati: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Wine Sales Representative: 2 years (Preferred)
  • Wine Industry: 2 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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Sales Representative

Makati City, National Capital Region ₱800000 - ₱1200000 Y Denki Shoji Philippines Inc

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Job Description

Objectives of this role

  • Represent the company's products and services, using consumer research as well as deep and comprehensive knowledge of how our solutions meet the needs of customers
  • Achieve weekly, monthly, and annual sales quotas by successfully implementing sales and marketing strategies and tactics
  • Generate leads and build relationships by organizing daily work schedule to call on existing and potential customers
  • Develop and implement territory action plan using comprehensive data analysis, and adjust sales techniques according to interactions and results in the field

Responsibilities

  • Maintain working relationships with existing clients to ensure that they receive exceptional service and to identify potential new sales opportunities
  • Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories
  • Possess in-depth product knowledge and be able to conduct demos and handle objections
  • Prepare concise and accurate reports, proposals, booking packages, and other required documentation for executive-level presentations
  • Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often including product demos and presentations
  • Coordinate with other sales representatives to ensure that quotas are being met and company standards are being upheld

Required skills and qualifications

  • Two or more years of sales experience in Trading Industry
  • Experience in metal and steel materials trading, machine equipment, construction materials, and other raw materials used by the Construction and Manufacturing company is an advantage.
  • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
  • Proficiency with sales management
  • Strong ability to balance persuasion with professionalism

  • Bachelor's degree or equivalent

  • Proven success rate at levels above sales quota
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Sales Representative

Pasig City, National Capital Region ₱40000 - ₱60000 Y Acquire Intelligence

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Job Description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

A SNAPSHOT OF YOUR ROLE
About
As a
Sales Representative
, you will contact prospects who have responded to the campaign and have shown a high level of interest. They use the information on the prospects' initial responses to ask questions about their needs and timeline for buying. They ask prospects if they would like to arrange a meeting with a sales representative or a consultant and fix a time. They then pass the qualified leads to the field sales team to follow up, maintain contact and build relationships. They have good interpersonal skills to build a rapport with their contacts. Your day could see you:

  • Strategically researching/identifying potential client contacts, generating leads, and uncovering high-value opportunities for Windstream Existing and New Customers.
  • Communicating Windstream's new products to existing/new clients in an impactful way and demonstrating why a meeting with their Windstream Account Manager would be beneficial to their business
  • Driving business through outbound phone calls, preparing and sending strategic e-mails to prospective clients specific to their business or legal needs
  • Successfully diagnosing the client's key business needs to ensure a high quality of interaction in the first sales meeting
  • Build and cultivate prospect relationships by initiating communications and conducting follow-up communications as necessary in support of sales.
  • Manage data for new and prospective clients in Salesforce, ensuring all communications are logged, information is accurate and documents are attached.
  • Supporting Sales in all aspects of the sales cycle, including scheduling follow-up meetings and managing the pipelines of completed meetings to ensure all prospective clients are being contacted throughout the year

a Bit About You

  • Excellent in customer service.
  • With excellent English communication, listening and organizational skills.
  • Goal and action orientation, with a sense of urgency, drive, and commitment to routinely exceed monthly activity metrics
  • Tenacity and resilience with a will to keep going despite rejections
  • Exemplary service ethic when contributing to individual and team goals
  • Highly persuasive verbal communication skills, and excellent written communication skills
  • Able to solve problems and work under minimal supervision.
  • Adept in learning new workflows and tasks.

Join the A-Team and experience the A-Life

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Sales Representative

Makati City, National Capital Region ₱104000 - ₱130878 Y Sinamed Corporation

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We are seeking a motivated and results-driven Sales Representative with experience in aesthetic medical devices to join our dynamic sales team. In this role, you will be responsible for promoting and selling advanced aesthetic technologies to dermatologists, plastic surgeons, med spas, and other healthcare professionals. You'll play a key role in driving revenue growth and building strong relationships within the aesthetic industry.



Key Responsibilities:
  • Identify, target, and develop new business opportunities within the assigned territory.
  • Present, promote, and sell aesthetic devices and technologies to medical professionals and clinics.
  • Build and maintain strong, long-lasting customer relationships.
  • Achieve or exceed monthly and quarterly sales targets and KPIs.
  • Develop strategic account plans and follow up on leads provided by marketing.
  • Attend trade shows, industry events, and in-office demos to represent the company and generate leads.
  • Stay updated on industry trends, competitor activities, and emerging technologies in the aesthetic space.
  • Collaborate with clinical trainers, marketing teams, and technical support to ensure customer satisfaction.
  • Maintain accurate records of sales activities and client interactions in the CRM system.


Qualifications:
  • Bachelor's degree in Business, Marketing, Life Sciences, or a related field (preferred).
  • 3+ years of sales experience in the aesthetic, medical device, or pharmaceutical industry.
  • Strong knowledge of aesthetic procedures, technologies, and trends.
  • Proven track record of meeting or exceeding sales targets.
  • Excellent presentation, negotiation, and interpersonal skills.
  • Ability to manage a sales territory and work independently.
  • Willingness to travel locally or regionally as needed.


Preferred Skills (Nice to Have):
  • Experience selling energy-based devices (e.g., laser, RF, ultrasound, body contouring).
  • Clinical understanding of skin and body treatments.
  • Existing network of clients in the aesthetic or medical space.
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sales representative

Taguig, National Capital Region ₱800000 - ₱1200000 Y MKS WORKFORCE MANAGEMENT SERVICES INC

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About the role

Become a Sales Representative with MKS WORKFORCE MANAGEMENT SERVICES INC' and play a crucial role in our company's growth. As a Sales Representative, you will be responsible for generating new business leads, building strong relationships with clients, and driving sales in the Metro Manila area. This is a full-time position based in Taguig City.

What you'll be doing

  1. Proactively identify and pursue new sales opportunities within your assigned territory
  2. Engage with potential clients to understand their needs and provide tailored solutions
  3. Prepare and deliver compelling sales presentations to showcase our products and services
  4. Negotiate and close sales contracts with clients
  5. Maintain detailed records of all sales activities and customer interactions
  6. Collaborate with the wider sales team to share best practices and contribute to the overall sales strategy
  7. Provide excellent customer service and support to ensure client satisfaction

What we're looking for

  1. Minimum 2 years of experience in sales, preferably in the sales representative or consultant role
  2. Proven track record of consistently meeting and exceeding sales targets
  3. Excellent communication and interpersonal skills to build rapport with clients
  4. Strong negotiation and problem-solving abilities
  5. Ability to work independently and as part of a team
  6. Proficient in using sales and customer relationship management (CRM) tools
  7. Bachelor's degree or equivalent in a relevant field

What we offer

At MKS WORKFORCE MANAGEMENT SERVICES INC', we believe in creating a work environment that fosters growth, development, and work-life balance. We offer a competitive salary, performance-based bonuses, and a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities. Join our dynamic team and take your sales career to new heights.

Apply now to become our next Sales Representative and be a part of our success story

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Sales Representative

Makati City, National Capital Region ₱720000 Y Clearpath Customs Customs Service Ltd., Co

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Job Summary:

The Sales Representative is responsible for promoting and selling the company's business consulting services to prospective clients. This includes identifying leads, conducting consultations, closing deals, and maintaining strong relationships with new and existing clients. The ideal candidate is driven, client-focused, and skilled at presenting consulting solutions that address client needs in areas such as business registration, licensing, compliance, and corporate advisory.

Key Responsibilities:

Sales & Lead Generation

  • Identify and engage potential clients through outbound calls, networking, referrals, and inbound inquiries.
  • Conduct client needs assessments to recommend appropriate business consulting services.
  • Present service offerings clearly and persuasively via calls, virtual meetings, or in-person presentations.

Client Relationship Management

  • Maintain and grow relationships with existing clients to ensure repeat business and referrals.
  • Provide after-sales support to ensure client satisfaction and successful service delivery.
  • Update clients on new services, changes in government regulations, and compliance deadlines.

Sales Process Management

  • Maintain accurate records of sales activities in the CRM system.
  • Prepare and send proposals, quotations, and contracts in coordination with the operations team.
  • Work closely with the licensing, legal, or operations team to ensure smooth project handoffs.

Key Performance Indicators (KPIs):

  • Number of new clients closed per month/quarter
  • Monthly revenue generated from new and repeat clients
  • Client satisfaction score (post-sale feedback)
  • Follow-up response time and CRM record accuracy
  • Lead conversion rate

Job Qualifications:

You Might Thrive If You:

  • Are fluent in Mandarin and English (spoken and written), with ability to communicate complex ideas effectively
  • Have 2–4 years of experience in client‑facing sales preferably within B2B SaaS, technology, or enterprise solutions.
  • Excel at qualifying leads, delivering product value clearly, and coordinating across stakeholders.
  • Thrive in a fast‑paced, ambiguous environment, shifting seamlessly across tasks while owning results.
  • Embrace autonomy and are highly self‑motivated, yet effective in collaborative, cross‑functional teams.

Nice to Have:

  • Experience in Sales Development Representative (SDR) or inside sales roles with Mandarin‑speaking clients.
  • Familiarity with GTM tools like Salesforce or similar CRMs.

Job Type: Full-time

Pay: From Php60,000.00 per month

Benefits:

  • Promotion to permanent employee

Language:

  • Mandarin (Required)

Work Location: In person

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