18 Retail Staff jobs in Silang
Retail Warehouse Lead (Cabuyao)
Cabuyao, Laguna
Wall Street Courier Services, Inc.
Posted today
Job Viewed
Job Description
The Warehouse Team Lead monitors and implements Recovery Operations processes, ensures that each sub-unit is running efficiently, and monitors the KPIs of Recovery Operations Assistants.
**Main Duties**
- Problematic Parcel
- Understand the different kinds of problematic parcels
- Investigate the cause of problematic parcels
- Give disposition regarding problematic parcels depending on the investigation result i.e. RTS - for delivery or for claims
- Ensure timely solution for problematic parcels
- Coordinate with customer support and relay status of problematic parcels
- Escalate problems to immediate supervisor whenever necessary
- Advise Recovery Operations Assistant on possible solutions for problematic parcels
- Monitor the number of problematic parcels and identify root causes
- Helps Recovery Operations Specialist in establishing processes to minimize problematic parcels
- Pouches
- Ensure that Recovery Operations Assistants maintain and organize pouch supply area
- Monitor and escalate pouch supply levels to the Recovery Operations Specialist
- Audit pouch requests of requesters and ensure correct quantity is processed
- Timely triggering of pouch replenishment
- Supervisory and related responsibilities
- Generates, sends and analyzes reports to other units in related to the problematic parcels and their statuses
- Monitors KPIs of Recovery Operations Assistants
- Manages the concerns of the Recovery Operations Assistant
- Initiates, creates, and implements process improvements
- Coordinates with other units when necessary
- Escalate concerns to Recovery Operations Specialist
- Dispute claims to commercial team if found non-NV liable
**Qualifications**:
- Preferably with 1 year experience in logistics or any related industry
- College Graduate, no preferred course
- Can work and communicate effectively with various profiles from different stakeholder groups
- High analytical ability - critical and logical thinking and optimization
- High proficiency with spreadsheets (Excel / Google Sheets)
- Ability to generate creative solutions
- Assertive
- Quick learner
- Possesses leadership qualities
- Amenable to work in Cabuyao.
Schedule:
- 8 hour shift
**Education**:
- Bachelor's (required)
**Main Duties**
- Problematic Parcel
- Understand the different kinds of problematic parcels
- Investigate the cause of problematic parcels
- Give disposition regarding problematic parcels depending on the investigation result i.e. RTS - for delivery or for claims
- Ensure timely solution for problematic parcels
- Coordinate with customer support and relay status of problematic parcels
- Escalate problems to immediate supervisor whenever necessary
- Advise Recovery Operations Assistant on possible solutions for problematic parcels
- Monitor the number of problematic parcels and identify root causes
- Helps Recovery Operations Specialist in establishing processes to minimize problematic parcels
- Pouches
- Ensure that Recovery Operations Assistants maintain and organize pouch supply area
- Monitor and escalate pouch supply levels to the Recovery Operations Specialist
- Audit pouch requests of requesters and ensure correct quantity is processed
- Timely triggering of pouch replenishment
- Supervisory and related responsibilities
- Generates, sends and analyzes reports to other units in related to the problematic parcels and their statuses
- Monitors KPIs of Recovery Operations Assistants
- Manages the concerns of the Recovery Operations Assistant
- Initiates, creates, and implements process improvements
- Coordinates with other units when necessary
- Escalate concerns to Recovery Operations Specialist
- Dispute claims to commercial team if found non-NV liable
**Qualifications**:
- Preferably with 1 year experience in logistics or any related industry
- College Graduate, no preferred course
- Can work and communicate effectively with various profiles from different stakeholder groups
- High analytical ability - critical and logical thinking and optimization
- High proficiency with spreadsheets (Excel / Google Sheets)
- Ability to generate creative solutions
- Assertive
- Quick learner
- Possesses leadership qualities
- Amenable to work in Cabuyao.
Schedule:
- 8 hour shift
**Education**:
- Bachelor's (required)
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Carmona, Cavite
Mets Logistics Inc
Posted today
Job Viewed
Job Description
Minimum qualifications:
**Bachelor's degree in business, marketing or related field
**Must have comprehensive and current knowledge of industry trends
**Must have the drive and energy to manage multiple accounts while looking for new prospective clients
**Must have excellent verbal and communication skills
**Must have the ability to understand client needs and handle the negotiation process
**Must have strong time management skills
**Must be proficient in MS Office and Google drive
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Bachelor's degree in business, marketing or related field
**Must have comprehensive and current knowledge of industry trends
**Must have the drive and energy to manage multiple accounts while looking for new prospective clients
**Must have excellent verbal and communication skills
**Must have the ability to understand client needs and handle the negotiation process
**Must have strong time management skills
**Must be proficient in MS Office and Google drive
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative (Collections)
Muntinlupa, National Capital Region
John Clements Consultants, Inc.
Posted today
Job Viewed
Job Description
**Duties & Responsibilities**:
- Handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts
- Setup payment arrangements to bring past due accounts current
- Education customers regarding their past due credits
- Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
- Comply with over-all call quality standards
- Adhere to company rules and polices especially on Time and Attendance
**Qualifications**:
- Minimum Educational Attainment is completed 2 years in College - consolidated; as reflected in their school that they completed and labeled as incoming 3rd year or/ 2-year associate degree graduate or/ bachelor’s degree holder.
- Has wired internet connection of **at least 25 MBPS, preferably 50 MBPS plan.**:
- Has excellent communication skills.
- Amenable to work onsite at Alabang, Muntinlupa City
- **Should be fully vaccinated with any COVID19 Vaccine**:
- Has good English communication skills
- Preferably with at least 6 months Collections/Sales experience in a non-local and call taking accounts.
- Has experience in Collections, Sales or Fraud.
- Knowledgeable with basic computer trouble shooting
**Job Type**: Temporary
Contract length: 6 months
**Salary**: Php16,000.00 - Php21,000.00 per month
Schedule:
- 8 hour shift
- Flexible shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Muntinlupa City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
- Handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts
- Setup payment arrangements to bring past due accounts current
- Education customers regarding their past due credits
- Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
- Comply with over-all call quality standards
- Adhere to company rules and polices especially on Time and Attendance
**Qualifications**:
- Minimum Educational Attainment is completed 2 years in College - consolidated; as reflected in their school that they completed and labeled as incoming 3rd year or/ 2-year associate degree graduate or/ bachelor’s degree holder.
- Has wired internet connection of **at least 25 MBPS, preferably 50 MBPS plan.**:
- Has excellent communication skills.
- Amenable to work onsite at Alabang, Muntinlupa City
- **Should be fully vaccinated with any COVID19 Vaccine**:
- Has good English communication skills
- Preferably with at least 6 months Collections/Sales experience in a non-local and call taking accounts.
- Has experience in Collections, Sales or Fraud.
- Knowledgeable with basic computer trouble shooting
**Job Type**: Temporary
Contract length: 6 months
**Salary**: Php16,000.00 - Php21,000.00 per month
Schedule:
- 8 hour shift
- Flexible shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Muntinlupa City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative (Csr)
Caloocan, Batangas
Tech101 Technologies Inc
Posted today
Job Viewed
Job Description
Jobs Description
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
esponding promptly to customer inquiries. Acknowledging and resolving customer complaints.
mmunicating with customers through various channels.
miliarization about current information about services and products available for customer.
eping records of customer interactions, transactions, comments, and complaints.
mmunicating and coordinating with colleagues as necessary.
oviding feedback on the efficiency of the customer service process.
sure customer satisfaction and provide professional customer support.
eting sales quota per month
**Qualifications**:
- Associate or bachelor's degree or equivalent experience preferred
- With customer service or sales experience is preferred
- Ability to cooperate with and support other members of the team.
- Strong verbal communication skills in the English, Filipino, Taglish
- Willingness to interact daily with customers from a wide range of cultures and backgrounds
- Must be comfortable working independently and making minor decisions without direct supervision
- Good sense of organization and keen attention to detail
- Ability to perform well in a fast-paced working environment
- Able to work Monday to Saturday
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php16,000.00 per month
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Caloocan City: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
esponding promptly to customer inquiries. Acknowledging and resolving customer complaints.
mmunicating with customers through various channels.
miliarization about current information about services and products available for customer.
eping records of customer interactions, transactions, comments, and complaints.
mmunicating and coordinating with colleagues as necessary.
oviding feedback on the efficiency of the customer service process.
sure customer satisfaction and provide professional customer support.
eting sales quota per month
**Qualifications**:
- Associate or bachelor's degree or equivalent experience preferred
- With customer service or sales experience is preferred
- Ability to cooperate with and support other members of the team.
- Strong verbal communication skills in the English, Filipino, Taglish
- Willingness to interact daily with customers from a wide range of cultures and backgrounds
- Must be comfortable working independently and making minor decisions without direct supervision
- Good sense of organization and keen attention to detail
- Ability to perform well in a fast-paced working environment
- Able to work Monday to Saturday
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php16,000.00 per month
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Caloocan City: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
3
GI Pod Customer Service Representative
Carmona, Cavite
Iron Mountain
Posted 4 days ago
Job Viewed
Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Associate Telco Carmona
Carmona, Cavite
Sutherland
Posted today
Job Viewed
Job Description
You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.
**You are also expected to**:
- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Job Types**: Full-time, Permanent
**Benefits**:
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.
**You are also expected to**:
- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Job Types**: Full-time, Permanent
**Benefits**:
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Advisor - Homecoming - Alabang 2025
Muntinlupa City, National Capital Region
Concentrix
Posted 4 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Homecoming - Alabang 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Homecoming - Alabang 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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6
Csr - Customer Service Representative Carmona Telco
General Mariano Alvarez, Cavite
Sutherland
Posted today
Job Viewed
Job Description
You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.
**You are also expected to**:
- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.
**You are also expected to**:
- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career
**MINIMUM QUALIFICATIONS**:
- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Csr Customer Service Representative - Work From
Muntinlupa, National Capital Region
iQor Philippines - Dasmariñas Cavite
Posted today
Job Viewed
Job Description
We're excited you've considered to **Be More with iQor**!
From **Customer Interactions to Product Support**, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started!
You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let’s match!
Our **Customer Service Representatives** or Call Center Agents are responsible for:
- Handling inbound customer service calls;
- Processing inbound sales calls;
- Taking inbound or placing outbound collections calls;
- Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and
- Performing other duties as assigned.
**Minimum Requirements**:
- Previous six months or more call center or customer service experience is required;
- Ability to develop rapport and demonstrate a caring attitude;
- Excellent data entry and internet navigation skills;
- Clear and distinct oral and written communication skills in English;
- Must be detail oriented;
- Dynamic interpersonal and judgment skills;
- Professional demeanor and dependable work ethic;
- Ability to work in a fast-paced environment and multi-task; and
- With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
**PC Hardware and Software Requirements**:
- Laptop or Desktop (MAC is not permitted)
- OS: Windows 10 version 20H2 - (OS Build: or higher) with all windows update installed
- CPU: A standard x86-64 based processor. Newer Intel (i3 or higher) or equivalent (eg. AMD) processor
- RAM: 4 GB +
- Hard Drive: 20 GB or more of available space
- Anti-virus installed in the device
- A minimum of one USB port
- Ethernet Port
**Internet Service Requirements**:
- Hardwired Cable or Fiber Optic connection (not wireless)
- Modem must be able to directly connect to a PC or laptop during working hours
- Minimum 10 MBPS download / Minimum 5 MBPS upload speeds
**Job Type**: Full-time, Permanent
**COVID-19 considerations**:
- Employees are required to wear face masks;.
- Free face masks are also provided to employees; social distancing is strictly implemented;
- Alcohol and sanitizers can be found on all common areas;
- Common surfaces are sanitized regularly.
What's to love about being an **#iQorian**?
- Competitive Basic Pay + Non-Taxable Allowance
- HMO on Day One plus you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT Partner
- Quarterly Appraisals
- Monthly Performance Incentives
- Up to 30 Days Paid Leaves with 21 Days convertible to cash
*Terms and conditions apply.
Pay: Php15,000.00 - Php17,000.00 per month
**Benefits**:
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- Overtime pay
From **Customer Interactions to Product Support**, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started!
You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let’s match!
Our **Customer Service Representatives** or Call Center Agents are responsible for:
- Handling inbound customer service calls;
- Processing inbound sales calls;
- Taking inbound or placing outbound collections calls;
- Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and
- Performing other duties as assigned.
**Minimum Requirements**:
- Previous six months or more call center or customer service experience is required;
- Ability to develop rapport and demonstrate a caring attitude;
- Excellent data entry and internet navigation skills;
- Clear and distinct oral and written communication skills in English;
- Must be detail oriented;
- Dynamic interpersonal and judgment skills;
- Professional demeanor and dependable work ethic;
- Ability to work in a fast-paced environment and multi-task; and
- With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
**PC Hardware and Software Requirements**:
- Laptop or Desktop (MAC is not permitted)
- OS: Windows 10 version 20H2 - (OS Build: or higher) with all windows update installed
- CPU: A standard x86-64 based processor. Newer Intel (i3 or higher) or equivalent (eg. AMD) processor
- RAM: 4 GB +
- Hard Drive: 20 GB or more of available space
- Anti-virus installed in the device
- A minimum of one USB port
- Ethernet Port
**Internet Service Requirements**:
- Hardwired Cable or Fiber Optic connection (not wireless)
- Modem must be able to directly connect to a PC or laptop during working hours
- Minimum 10 MBPS download / Minimum 5 MBPS upload speeds
**Job Type**: Full-time, Permanent
**COVID-19 considerations**:
- Employees are required to wear face masks;.
- Free face masks are also provided to employees; social distancing is strictly implemented;
- Alcohol and sanitizers can be found on all common areas;
- Common surfaces are sanitized regularly.
What's to love about being an **#iQorian**?
- Competitive Basic Pay + Non-Taxable Allowance
- HMO on Day One plus you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT Partner
- Quarterly Appraisals
- Monthly Performance Incentives
- Up to 30 Days Paid Leaves with 21 Days convertible to cash
*Terms and conditions apply.
Pay: Php15,000.00 - Php17,000.00 per month
**Benefits**:
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative open for Starters
Muntinlupa, National Capital Region
M and J Solution
Posted today
Job Viewed
Job Description
RESPONSIBILITIES:
- Answer courteously inbound calls.
- Respond to customer inquiries.
- Provide personalized customer service by responding to the needs of the customers. Ensure feedback from the customer to further improve customer services. Manage and update customer databases with the status of each customer. Coordinate with the dispatch team to send products or provide services on time to customers.
- Build customer loyalty by follow-up of customer calls. Evaluate the problems of the customers and provide logical lasting solutions.
Must be:
- **_No Relevant Experience Required!_**:
- Solid technical and diagnostic skills with tested problem-solving skills.
- Willing to start ASAP Willing to work in graveyard or shifting schedule.
- Should be verified as 18 years old and above.
- Excellent English communication skills.
- Strong comprehension skills.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Up to Php16,500.00 per month
**Benefits**:
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Late shift
- Night shift
- Rotational shift
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
COVID-19 considerations:
Required to wear facemask, must be fully vaccinated, Sanitized
Ability to commute/relocate:
- Muntinlupa City: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Answer courteously inbound calls.
- Respond to customer inquiries.
- Provide personalized customer service by responding to the needs of the customers. Ensure feedback from the customer to further improve customer services. Manage and update customer databases with the status of each customer. Coordinate with the dispatch team to send products or provide services on time to customers.
- Build customer loyalty by follow-up of customer calls. Evaluate the problems of the customers and provide logical lasting solutions.
Must be:
- **_No Relevant Experience Required!_**:
- Solid technical and diagnostic skills with tested problem-solving skills.
- Willing to start ASAP Willing to work in graveyard or shifting schedule.
- Should be verified as 18 years old and above.
- Excellent English communication skills.
- Strong comprehension skills.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Up to Php16,500.00 per month
**Benefits**:
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Late shift
- Night shift
- Rotational shift
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
COVID-19 considerations:
Required to wear facemask, must be fully vaccinated, Sanitized
Ability to commute/relocate:
- Muntinlupa City: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
This advertiser has chosen not to accept applicants from your region.
9