33 Retail Staff jobs in Davao
Customer Service Representative
Davao, Davao del Sur
Neksjob Philippines
Posted 3 days ago
Job Viewed
Job Description
Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS/SHS graduate
with or w/ out Call Center Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS/SHS graduate
with or w/ out Call Center Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Davao, Davao del Sur
Neksjob Philippines
Posted 3 days ago
Job Viewed
Job Description
ob description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS/SHS graduate
with or w/ out Call Center Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS/SHS graduate
with or w/ out Call Center Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Davao, Davao del Sur
IdeasUnlimited BPO Inc
Posted 24 days ago
Job Viewed
Job Description
IdeasUnlimited BPO Inc. is hiring for a Customer Service Representative.
br>QUALIFICATIONS:
- Excellent fluency in the English language
- At least 1-2 years of experience in customer support
- 6 months of experience in phone, email, and chat support
- Proficient in Google Sheets, Microsoft, and CRM tools
- Professional, detail-oriented, and driven
REASONS TO JOIN US:
- HMO
- 10% Night Differential
- Transportation Allowance (1500 Php)
- Attendance Bonus (1500 Php)
- Premium Allowance
- Government-mandated benefits
If you have what it takes to be part of the team, apply now!
br>QUALIFICATIONS:
- Excellent fluency in the English language
- At least 1-2 years of experience in customer support
- 6 months of experience in phone, email, and chat support
- Proficient in Google Sheets, Microsoft, and CRM tools
- Professional, detail-oriented, and driven
REASONS TO JOIN US:
- HMO
- 10% Night Differential
- Transportation Allowance (1500 Php)
- Attendance Bonus (1500 Php)
- Premium Allowance
- Government-mandated benefits
If you have what it takes to be part of the team, apply now!
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative (Davao)
Davao, Davao del Sur
Ibex_Xtra
Posted 4 days ago
Job Viewed
Job Description
Qualifications:
br>• Senior High School Graduates (new curriculum) < r>• ompleted Second Year College, no back subjects (old curriculum) < r>• G od English oral communication skills. < r>• B O experience is preferred but not required. < r>
Location: 3F SM Lanang San Antonio 8000 Davao City Davao Del Sur
br>• Senior High School Graduates (new curriculum) < r>• ompleted Second Year College, no back subjects (old curriculum) < r>• G od English oral communication skills. < r>• B O experience is preferred but not required. < r>
Location: 3F SM Lanang San Antonio 8000 Davao City Davao Del Sur
This advertiser has chosen not to accept applicants from your region.
3
Spanish Representative - Customer Service Agents
Davao, Davao del Sur
Talent Outsourcing Channel (TORCH) Solutions
Posted 2 days ago
Job Viewed
Job Description
We have an exciting opportunity for a Spanish Representative to join our dynamic team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. This full-time role is crucial in providing exceptional customer service to our Spanish-speaking clients. As a Spanish Representative, you will be the essential point of contact, ensuring seamless communication and addressing the needs of our valued customers.
br>What you'll be doing:
Respond to inbound customer inquiries via phone, email and chat in fluent Spanish
Provide accurate information and efficient resolution of customer issues
Maintain a positive and professional demeanour to build strong customer relationships
Contribute to the continuous improvement of customer service processes and procedures
Collaborate with cross-functional teams to enhance the overall customer experience
Accurately document all customer interactions and maintain detailed records
Participate in training sessions to stay up-to-date with product knowledge and best practices
What we're looking for:
Fluency in Spanish and English, both verbal and written
Cold Calling: Initiate direct phone calls to prospective leads to introduce our wristband solutions, explain key benefits, and identify interest or needs.
Follow-Ups: Maintain consistent communication with previously contacted leads to nurture relationships and advance them through the sales funnel.
Email Outreach: Craft and send personalized email campaigns to reach new prospects, provide product information, and encourage engagement.
SMS Messaging: Utilize text messaging to follow up with leads or send quick updates and reminders, ensuring timely and efficient communication.
Previous experience in a customer service or call centre role, preferably in a customer-facing environment
Excellent communication and interpersonal skills with a focus on empathy and problem-solving
Strong computer skills and proficiency in using relevant software and databases
Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs
A team-oriented attitude and a commitment to delivering exceptional customer service
What we offer:
At Talent Outsourcing Channel Solutions', we value our employees and strive to create a positive and supportive work environment. We offer a competitive salary, opportunities for career development, and a range of employee benefits, including:
Comprehensive medical and dental insurance
Generous paid time off and holiday leave
Opportunities for professional training and development
Collaborative and inclusive team culture
Flexible work arrangements to maintain a healthy work-life balance
br>What you'll be doing:
Respond to inbound customer inquiries via phone, email and chat in fluent Spanish
Provide accurate information and efficient resolution of customer issues
Maintain a positive and professional demeanour to build strong customer relationships
Contribute to the continuous improvement of customer service processes and procedures
Collaborate with cross-functional teams to enhance the overall customer experience
Accurately document all customer interactions and maintain detailed records
Participate in training sessions to stay up-to-date with product knowledge and best practices
What we're looking for:
Fluency in Spanish and English, both verbal and written
Cold Calling: Initiate direct phone calls to prospective leads to introduce our wristband solutions, explain key benefits, and identify interest or needs.
Follow-Ups: Maintain consistent communication with previously contacted leads to nurture relationships and advance them through the sales funnel.
Email Outreach: Craft and send personalized email campaigns to reach new prospects, provide product information, and encourage engagement.
SMS Messaging: Utilize text messaging to follow up with leads or send quick updates and reminders, ensuring timely and efficient communication.
Previous experience in a customer service or call centre role, preferably in a customer-facing environment
Excellent communication and interpersonal skills with a focus on empathy and problem-solving
Strong computer skills and proficiency in using relevant software and databases
Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs
A team-oriented attitude and a commitment to delivering exceptional customer service
What we offer:
At Talent Outsourcing Channel Solutions', we value our employees and strive to create a positive and supportive work environment. We offer a competitive salary, opportunities for career development, and a range of employee benefits, including:
Comprehensive medical and dental insurance
Generous paid time off and holiday leave
Opportunities for professional training and development
Collaborative and inclusive team culture
Flexible work arrangements to maintain a healthy work-life balance
This advertiser has chosen not to accept applicants from your region.
4
Outbound Customer Service - Team Leader
Davao, Davao del Sur
Talent Outsourcing Channel (TORCH) Solutions
Posted 8 days ago
Job Viewed
Job Description
We’re Hiring: TEAM LEADER
Lead with purpose. Deliver results. Grow with us. br>
Are you an experienced leader in the BPO world? We’re looking for a Team Leader who thrives in a fast-paced environment and knows how to inspire performance and build strong teams! < r>
Location: DAVAO
Position: Team Leader – Inbound Account < r> Work Setup: (Onsite)
Salary: Competitive + Leadership Bonuses
Qualifications:
Must have at least 1 year of experience as a Team Leader
Hands-on experience handling an inbound account
Strong leadership, coaching, and people management skills
Excellent communication and conflict resolution abilities
Proven track record in achieving KPIs and team targets
Willing to work on-site and in a shifting schedule
Why Join Us?
Be part of a supportive leadership team
Enjoy competitive compensation and performance bonuses
Career growth and leadership development programs
Work in a dynamic and empowering environment
Lead with purpose. Deliver results. Grow with us. br>
Are you an experienced leader in the BPO world? We’re looking for a Team Leader who thrives in a fast-paced environment and knows how to inspire performance and build strong teams! < r>
Location: DAVAO
Position: Team Leader – Inbound Account < r> Work Setup: (Onsite)
Salary: Competitive + Leadership Bonuses
Qualifications:
Must have at least 1 year of experience as a Team Leader
Hands-on experience handling an inbound account
Strong leadership, coaching, and people management skills
Excellent communication and conflict resolution abilities
Proven track record in achieving KPIs and team targets
Willing to work on-site and in a shifting schedule
Why Join Us?
Be part of a supportive leadership team
Enjoy competitive compensation and performance bonuses
Career growth and leadership development programs
Work in a dynamic and empowering environment
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative | BPO Experienced
Davao, Davao del Sur
UnitedHealth Group
Posted 12 days ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Training classes start soon - apply today!
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Proven skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
Training classes start soon - apply today!
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Proven skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Advisor - Davao 2025
Davao, Davao del Sur
Concentrix
Posted 27 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Davao 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- #WAH #WAHJobs also available
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Davao City
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Davao 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- #WAH #WAHJobs also available
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Davao City
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Advisor - Makati 2025
Davao, Davao del Sur
Concentrix
Posted 27 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Makati 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Makati City - Glorietta
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Makati 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Makati City - Glorietta
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Advisor - Alabang 2025
Davao, Davao del Sur
Concentrix
Posted 27 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Alabang 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Alabang 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
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