1,364 Store Associate jobs in the Philippines
Retail Store Associate (Manila)
Eastman Industrial Supply Inc.
Posted 16 days ago
Job Viewed
Job Description
Job Purpose:
· Ensure accuracy of items and complete documentation for delivery and provide exceptional customer service. Act as Back-up Driver as needed. br>
Job Requirements:
· Candidate must possess at least a Vocational Graduate in Automotive, Computer Electronics, Senior High School, High School Graduate, or its equivalent work experience. br>· Minimum of two (2) to three (3) years of working experienced employee specializing in retail, wholesale, logistics, warehouse operations, or similar field. br>· Familiarity with delivery destinations br>· Ensure the accuracy of items loaded to the truck is match with delivery documents. br>· Maintain the cleanliness of the delivery truck. br>· Secure the items for delivery at all times. br>· Ensure to turn over the proof of delivery documents to the dispatcher upon return to the warehouse. br>· Handle customer complain in a courteous and professional approach. br>· Ensure items are properly labelled. br>· Ensure delivery documents are signed by the customer printed name over signature. br>· Prepare report concerning delivery and submit to Dispatch Planner. br>· Perform other tasks that may be assigned by his/her immediate superior. br>
You may send resume at
· Ensure accuracy of items and complete documentation for delivery and provide exceptional customer service. Act as Back-up Driver as needed. br>
Job Requirements:
· Candidate must possess at least a Vocational Graduate in Automotive, Computer Electronics, Senior High School, High School Graduate, or its equivalent work experience. br>· Minimum of two (2) to three (3) years of working experienced employee specializing in retail, wholesale, logistics, warehouse operations, or similar field. br>· Familiarity with delivery destinations br>· Ensure the accuracy of items loaded to the truck is match with delivery documents. br>· Maintain the cleanliness of the delivery truck. br>· Secure the items for delivery at all times. br>· Ensure to turn over the proof of delivery documents to the dispatcher upon return to the warehouse. br>· Handle customer complain in a courteous and professional approach. br>· Ensure items are properly labelled. br>· Ensure delivery documents are signed by the customer printed name over signature. br>· Prepare report concerning delivery and submit to Dispatch Planner. br>· Perform other tasks that may be assigned by his/her immediate superior. br>
You may send resume at
This advertiser has chosen not to accept applicants from your region.
0
E-Cigarette Store Associate
Cebu, Cebu
WHR Global Consulting
Posted 6 days ago
Job Viewed
Job Description
Qualifications:
br>-College Level
-Confident & Charismatic
-Good to Excellent English Communication Skills
-Have Sales/Retail Sales Work Experience
-Work Status: Regular Employment / Onsite
Benefits:
-OT Pay
-Holiday Pay
-Sales Incentives (w/ Sales Target)
-VL, SL
-HMO after probationary period
-Mandatory Contribution
-13th Month Pay
-Uniforms, Tools & Devices
-Paid Trainings
br>-College Level
-Confident & Charismatic
-Good to Excellent English Communication Skills
-Have Sales/Retail Sales Work Experience
-Work Status: Regular Employment / Onsite
Benefits:
-OT Pay
-Holiday Pay
-Sales Incentives (w/ Sales Target)
-VL, SL
-HMO after probationary period
-Mandatory Contribution
-13th Month Pay
-Uniforms, Tools & Devices
-Paid Trainings
This advertiser has chosen not to accept applicants from your region.
1
E-Commerce & Store Operations Associate
Pasig, National Capital Region
JACINTO & LIRIO BY ECOINGENUITY INC.
Posted 20 days ago
Job Viewed
Job Description
Process all online mall and website orders
Online accounts management and set-up br>Customer relationship management
Study website and online mall analytics to perform appropriate changes and improvements
Set the landing pages, product information, checkout options, and all other pertinent website and online mall layout to ensure their visual appeal, accuracy, and ease of use
Inventory management
Evaluate fast- and slow-moving products weekly
Maintain open communication with online platform partners on merch mix and assortment, promo ideas and activities, and special event programs participation
Ensure the rollout of website and online mall changes
Inspect and upload customers’ product reviews < r>Build the online presence of our website and online malls
Handles product listings in all the marketplaces
Monitor daily sales of the handled stores and help in strategizing to reach company targets.
Plans and leads the execution of e-commerce campaigns on all platforms.
Develops and leads the execution of product merchandising display, store decorations, and e-commerce related promotions.
Leads in initiating collections, bundles, and promotions to generate traffic and increase discoverability of products.
Gathers and analyzes sales and promotions data.
Stockists and bazaar management
Assist in other departments
Online accounts management and set-up br>Customer relationship management
Study website and online mall analytics to perform appropriate changes and improvements
Set the landing pages, product information, checkout options, and all other pertinent website and online mall layout to ensure their visual appeal, accuracy, and ease of use
Inventory management
Evaluate fast- and slow-moving products weekly
Maintain open communication with online platform partners on merch mix and assortment, promo ideas and activities, and special event programs participation
Ensure the rollout of website and online mall changes
Inspect and upload customers’ product reviews < r>Build the online presence of our website and online malls
Handles product listings in all the marketplaces
Monitor daily sales of the handled stores and help in strategizing to reach company targets.
Plans and leads the execution of e-commerce campaigns on all platforms.
Develops and leads the execution of product merchandising display, store decorations, and e-commerce related promotions.
Leads in initiating collections, bundles, and promotions to generate traffic and increase discoverability of products.
Gathers and analyzes sales and promotions data.
Stockists and bazaar management
Assist in other departments
This advertiser has chosen not to accept applicants from your region.
2
E-commerce and Store Operations Associate
Pasig, National Capital Region
JACINTO & LIRIO BY ECOINGENUITY INC.
Posted 2 days ago
Job Viewed
Job Description
Job Title: E-Commerce and Store Operations Associate
Location: Pasig City, Philippines br>Employment Type: Full-Time
Job Summary:
Jacinto & Lirio is seeking a dedicated and detail-oriented E-Commerce and Store Operations Associate to support our growing online business. The ideal candidate is passionate about the Philippines, experienced in managing online store platforms, and eager to help drive online sales through engaging content, campaign execution, and efficient store operations. You’ll play a key role in managing our e-commerce platforms, maintaining partner relationships, and optimizing customer experience. < r>
Key Responsibilities:
- Process and fulfill all orders from online malls and the company website
- Manage and set up online store accounts and ensure smooth back-end operations
- Provide excellent customer relationship management, ensuring inquiries and concerns are handled professionally and promptly
- Monitor and analyze website and platform analytics to identify opportunities for optimization
- Manage and update landing pages, product information, checkout settings, and store layout for accuracy, visual appeal, and ease of navigation
- Oversee inventory management and stock level monitoring
- Evaluate fast- and slow-moving items on a weekly basis and recommend actions
- Maintain regular communication with online platform partners regarding product assortment, promotions, and special campaigns
- Ensure proper and timely implementation of website and marketplace updates
- Review and upload customer product feedback and reviews
- Develop and execute strategies to enhance the online presence of our e-commerce platforms
- Handle product listings across multiple marketplaces (e.g., Lazada, Shopee, etc.)
- Monitor daily sales performance and contribute to achieving sales goals
- Plan and lead e-commerce campaigns, bundles, collections, and platform promotions
- Design and execute product merchandising displays and store visuals
- Gather and analyze data from promotions and sales to generate actionable insights
- Support stockist accounts and bazaar operations
- Collaborate with and assist other departments as needed
Qualifications:
- At least 1–2 years of experience in a similar e-commerce or digital operations role < r>- Excellent communication and interpersonal skills
- Flexible, resourceful, and highly detail-oriented
- Passionate about Filipino culture, products, and advocacy
- Basic proficiency in Adobe Photoshop
- Fully vaccinated
- Resides in or near Pasig City
Location: Pasig City, Philippines br>Employment Type: Full-Time
Job Summary:
Jacinto & Lirio is seeking a dedicated and detail-oriented E-Commerce and Store Operations Associate to support our growing online business. The ideal candidate is passionate about the Philippines, experienced in managing online store platforms, and eager to help drive online sales through engaging content, campaign execution, and efficient store operations. You’ll play a key role in managing our e-commerce platforms, maintaining partner relationships, and optimizing customer experience. < r>
Key Responsibilities:
- Process and fulfill all orders from online malls and the company website
- Manage and set up online store accounts and ensure smooth back-end operations
- Provide excellent customer relationship management, ensuring inquiries and concerns are handled professionally and promptly
- Monitor and analyze website and platform analytics to identify opportunities for optimization
- Manage and update landing pages, product information, checkout settings, and store layout for accuracy, visual appeal, and ease of navigation
- Oversee inventory management and stock level monitoring
- Evaluate fast- and slow-moving items on a weekly basis and recommend actions
- Maintain regular communication with online platform partners regarding product assortment, promotions, and special campaigns
- Ensure proper and timely implementation of website and marketplace updates
- Review and upload customer product feedback and reviews
- Develop and execute strategies to enhance the online presence of our e-commerce platforms
- Handle product listings across multiple marketplaces (e.g., Lazada, Shopee, etc.)
- Monitor daily sales performance and contribute to achieving sales goals
- Plan and lead e-commerce campaigns, bundles, collections, and platform promotions
- Design and execute product merchandising displays and store visuals
- Gather and analyze data from promotions and sales to generate actionable insights
- Support stockist accounts and bazaar operations
- Collaborate with and assist other departments as needed
Qualifications:
- At least 1–2 years of experience in a similar e-commerce or digital operations role < r>- Excellent communication and interpersonal skills
- Flexible, resourceful, and highly detail-oriented
- Passionate about Filipino culture, products, and advocacy
- Basic proficiency in Adobe Photoshop
- Fully vaccinated
- Resides in or near Pasig City
This advertiser has chosen not to accept applicants from your region.
3
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 2 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
Laguna, Laguna
Anytime Cleaners Corp.
Posted 13 days ago
Job Viewed
Job Description
Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Meycauayan, Bulacan
Nestle
Posted 17 days ago
Job Viewed
Job Description
**SNAPSHOT**
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business
Full-time
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
As a Customer Service Rep, you'll be responsible for resolving incidents on communication channels, such as emails and phone calls. You will also be supporting the upselling and customer retention efforts of the brand. We strive to provide a uniformed experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
+ Works to resolve consumer issues and questions over specific channels.
+ Manage customer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Upsell and support retention efforts, as available.
+ Identify the source of the customer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include customer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed customer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Expert level knowledge of policies and procedures
**ARE YOU A FIT?**
+ Bachelor's degree Graduate
+ Highly analytical and self-motivated
+ Has a minimum of **3 years experience in BPO handling calls and emails for UK, Australia and Oceania Market**
+ With working knowledge with MS Office software and phone systems
+ Has a critical degree of accuracy regarding data entry and analysis
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business
Full-time
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
As a Customer Service Rep, you'll be responsible for resolving incidents on communication channels, such as emails and phone calls. You will also be supporting the upselling and customer retention efforts of the brand. We strive to provide a uniformed experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
+ Works to resolve consumer issues and questions over specific channels.
+ Manage customer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Upsell and support retention efforts, as available.
+ Identify the source of the customer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include customer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed customer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Expert level knowledge of policies and procedures
**ARE YOU A FIT?**
+ Bachelor's degree Graduate
+ Highly analytical and self-motivated
+ Has a minimum of **3 years experience in BPO handling calls and emails for UK, Australia and Oceania Market**
+ With working knowledge with MS Office software and phone systems
+ Has a critical degree of accuracy regarding data entry and analysis
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Pasig, National Capital Region
Noah Interactive Ventures Incorporated
Posted today
Job Viewed
Job Description
Noah and Eve Center, a leading innovative aesthetic clinic in Metro and currently #1 on ClassPass, is seeking a passionate Customer Service Representative with 2-3 years of experience to join our team. If you're eager to help clients achieve their aesthetic and wellness goals and provide exceptional service, this is the role for you!
br>As a key member of our team, you will be responsible for addressing online inquiries, resolving customer concerns and complaints, and ensuring that our clients have a seamless and positive experience. Your ability to understand customer needs and respond with professionalism will play a critical role in our clinic’s success. < r>
Key Responsibilities:
- Respond to client inquiries via chat, email, and social media about our services, treatments, and promotions
- Assist clients with booking, rescheduling, and providing information about aesthetic treatments and wellness services
- Address customer concerns and complaints, aiming to resolve issues promptly and professionally to ensure customer satisfaction
- Maintain accurate records of client interactions and ensure timely follow-ups to enhance customer loyalty
- Collaborate with the team to provide a top-tier customer experience and achieve overall customer satisfaction
Qualifications:
2-3 years of experience in online customer service or digital support, preferably in the beauty or wellness industry
Passionate about helping clients achieve their aesthetic and wellness goals
Strong written and verbal communication skills
Adept at addressing customer concerns, complaints, and providing effective solutions
Ability to manage multiple inquiries simultaneously and provide timely, professional responses
Willingness to work on-site with a shifting schedule, including evenings
Job Type: Full-time
Benefits:
Flexible schedule
Paid training
Pay raise
Schedule:
8 hour shift
Shift system
Supplemental Pay:
13th month salary
Commission pay
Language:
English (Required)
Work Location: In person
br>As a key member of our team, you will be responsible for addressing online inquiries, resolving customer concerns and complaints, and ensuring that our clients have a seamless and positive experience. Your ability to understand customer needs and respond with professionalism will play a critical role in our clinic’s success. < r>
Key Responsibilities:
- Respond to client inquiries via chat, email, and social media about our services, treatments, and promotions
- Assist clients with booking, rescheduling, and providing information about aesthetic treatments and wellness services
- Address customer concerns and complaints, aiming to resolve issues promptly and professionally to ensure customer satisfaction
- Maintain accurate records of client interactions and ensure timely follow-ups to enhance customer loyalty
- Collaborate with the team to provide a top-tier customer experience and achieve overall customer satisfaction
Qualifications:
2-3 years of experience in online customer service or digital support, preferably in the beauty or wellness industry
Passionate about helping clients achieve their aesthetic and wellness goals
Strong written and verbal communication skills
Adept at addressing customer concerns, complaints, and providing effective solutions
Ability to manage multiple inquiries simultaneously and provide timely, professional responses
Willingness to work on-site with a shifting schedule, including evenings
Job Type: Full-time
Benefits:
Flexible schedule
Paid training
Pay raise
Schedule:
8 hour shift
Shift system
Supplemental Pay:
13th month salary
Commission pay
Language:
English (Required)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Taguig, National Capital Region
Hunter's Hub Incorporated
Posted today
Job Viewed
Job Description
Job Title: Customer Service Representative (CSR)
Account: Online Video Sharing br>Location: Onsite – Taguig < r>Schedule: Shifting (including nights, weekends, holidays)
Job Qualifications:
• Completed at least 2 years in college, with no back subjects < r>• pen to fresh graduates and career shifters < r>• P ior BPO or customer service experience is a plus, but not required < r>• E cellent communication skills in English (must pass B2 level Versant test) < r>• W lling and able to work onsite in Taguig < r>
Job Description:
As a Customer Service Representative for our Online Video Sharing Account, you will be responsible for providing world-class customer support to users of a leading video-sharing platform. You will assist users via chat, email, or phone, helping with account concerns, content issues, policy clarifications, and general inquiries while maintaining a professional and empathetic tone.
Key Responsibilities:
• H ndle inbound customer queries and concerns related to video sharing, account access, and content moderation. < r>• P ovide accurate, timely, and empathetic responses via email, chat, or calls. < r>• G ide users in navigating platform features and resolving technical issues. < r>• E calate unresolved issues to the appropriate team when necessary. < r>• M intain quality standards and meet performance metrics such as CSAT, AHT, and QA. < r>• S ay up to date with platform policies, guidelines, and feature updates.
Account: Online Video Sharing br>Location: Onsite – Taguig < r>Schedule: Shifting (including nights, weekends, holidays)
Job Qualifications:
• Completed at least 2 years in college, with no back subjects < r>• pen to fresh graduates and career shifters < r>• P ior BPO or customer service experience is a plus, but not required < r>• E cellent communication skills in English (must pass B2 level Versant test) < r>• W lling and able to work onsite in Taguig < r>
Job Description:
As a Customer Service Representative for our Online Video Sharing Account, you will be responsible for providing world-class customer support to users of a leading video-sharing platform. You will assist users via chat, email, or phone, helping with account concerns, content issues, policy clarifications, and general inquiries while maintaining a professional and empathetic tone.
Key Responsibilities:
• H ndle inbound customer queries and concerns related to video sharing, account access, and content moderation. < r>• P ovide accurate, timely, and empathetic responses via email, chat, or calls. < r>• G ide users in navigating platform features and resolving technical issues. < r>• E calate unresolved issues to the appropriate team when necessary. < r>• M intain quality standards and meet performance metrics such as CSAT, AHT, and QA. < r>• S ay up to date with platform policies, guidelines, and feature updates.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Associate
National Capital Region, National Capital Region
Lewis Glanz Consulting
Posted today
Job Viewed
Job Description
Essential Functions/Core Responsibilities:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) br>• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking < r>• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer < r>• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures < r>• Maintain broad knowledge of client products and/or services < r>• Prepare complete and accurate work including appropriately notating accounts as required < r>• Participate in activities designed to improve customer satisfaction and business performance < r>• Offer additional products and/or services < r>• Track, document and retrieve information in call tracking database < r>
Candidate Profile:
• High school diploma with six plus months of customer service experience preferred < r>• Courteous with strong customer service orientation < r>• Strong computer navigation skills and PC Knowledge < r>• Ability to effectively communicate, both written and verbally < r>• Ability to learn including strong problem solving skills < r>• Dependable with proficient attention to detail < r>• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly < r>• Tolerance for repetitive work in a fast-paced, high production work environment < r>• Ability to work as a team member, as well as independently < r>• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner < r>• Able to rotate shifts, as needed < r>• Based on location and/or program, additional experience/skills may be required < r>• Job requirements may vary by country and will not contravene any local laws
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) br>• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking < r>• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer < r>• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures < r>• Maintain broad knowledge of client products and/or services < r>• Prepare complete and accurate work including appropriately notating accounts as required < r>• Participate in activities designed to improve customer satisfaction and business performance < r>• Offer additional products and/or services < r>• Track, document and retrieve information in call tracking database < r>
Candidate Profile:
• High school diploma with six plus months of customer service experience preferred < r>• Courteous with strong customer service orientation < r>• Strong computer navigation skills and PC Knowledge < r>• Ability to effectively communicate, both written and verbally < r>• Ability to learn including strong problem solving skills < r>• Dependable with proficient attention to detail < r>• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly < r>• Tolerance for repetitive work in a fast-paced, high production work environment < r>• Ability to work as a team member, as well as independently < r>• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner < r>• Able to rotate shifts, as needed < r>• Based on location and/or program, additional experience/skills may be required < r>• Job requirements may vary by country and will not contravene any local laws
This advertiser has chosen not to accept applicants from your region.
9